CA2343981C - Telephone system with programmable line appearances - Google Patents
Telephone system with programmable line appearances Download PDFInfo
- Publication number
- CA2343981C CA2343981C CA002343981A CA2343981A CA2343981C CA 2343981 C CA2343981 C CA 2343981C CA 002343981 A CA002343981 A CA 002343981A CA 2343981 A CA2343981 A CA 2343981A CA 2343981 C CA2343981 C CA 2343981C
- Authority
- CA
- Canada
- Prior art keywords
- line
- telephone
- telephone system
- appearances
- users
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
- 239000003795 chemical substances by application Substances 0.000 description 12
- 101100048435 Caenorhabditis elegans unc-18 gene Proteins 0.000 description 3
- 238000010586 diagram Methods 0.000 description 3
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000003044 adaptive effect Effects 0.000 description 1
- 239000003086 colorant Substances 0.000 description 1
- 238000000034 method Methods 0.000 description 1
- 239000011800 void material Substances 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2471—Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
- H04M3/42263—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism
- H04M3/42272—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism whereby the subscriber registers to the terminals for personalised service provision
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/667—Preventing unauthorised calls from a telephone set
- H04M1/67—Preventing unauthorised calls from a telephone set by electronic means
- H04M1/673—Preventing unauthorised calls from a telephone set by electronic means the user being required to key in a code
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
- H04M3/42238—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location in systems with telephone lines with multiple users
Abstract
A telephone system for permitting multiple users to log in to a plurality of line appearances on a multi-line telephone set in order to access personalized services associated with individual user profiles for the users. The telephone set is provided with individual displays and message notification lights for the individual line appearances. Users identify themselves by logging in to a particular line appearance via telephone key input of user name and password, or other suitable log in function.
Description
TELEPHONE SYSTEM WITH PROGRAMMABLE LINE APPEARANCES
FIELD OF THE INVENTION
This invention relates in general to telephone systems, and more particularly to a telephone system with programmable line appearances.
BACKGROUND OF THE INVENTION
Telephones with multiple line appearances are well known. When such telephones are shared by several users in a work environment, each line appearance may be associated with to an individual user. Thus, for example, a single telephone set may be used at a nurse's station of a hospital, whereby individual line appearances are used by different nurses.
Unfortunately, such prior art systems do not provide personalized services, such as voice mail, etc., for the individual users. Normally, only the prime number (i.e. line appearance) is provided with enhanced call features such as voice mail, message notification, 15 speed dial, etc. Also, only a limited number of line appearances are available o an individual telephone, which may not coincide with the number users requiring use of the telephone during different time periods. For example, where the users (e.g. nurses) work different shifts, it would be highly desirable to assign a particular line appearance for the purpose of providing personalized services, to several users who work different shifts.
2o SUMMARY OF THE INVENTION
According to the present invention, multiple users are able to log in to a plurality of line appearances on a multi-line telephone set in order to access personalized services associated with individual user profiles for the users. Preferably, the telephone is provided 25 with individual displays and message notification lights for the individual line appearances.
Users identify themselves by logging in to a particular line appearance via telephone key input of user name and password, or other suitable log in function. Thus, the system of the present invention is particularly useful in work environment where transients workers require access to personalized telephony services through a single telephone set.
Examples of such 3o work environments include hospital nurse stations, laboratories, etc.
FIELD OF THE INVENTION
This invention relates in general to telephone systems, and more particularly to a telephone system with programmable line appearances.
BACKGROUND OF THE INVENTION
Telephones with multiple line appearances are well known. When such telephones are shared by several users in a work environment, each line appearance may be associated with to an individual user. Thus, for example, a single telephone set may be used at a nurse's station of a hospital, whereby individual line appearances are used by different nurses.
Unfortunately, such prior art systems do not provide personalized services, such as voice mail, etc., for the individual users. Normally, only the prime number (i.e. line appearance) is provided with enhanced call features such as voice mail, message notification, 15 speed dial, etc. Also, only a limited number of line appearances are available o an individual telephone, which may not coincide with the number users requiring use of the telephone during different time periods. For example, where the users (e.g. nurses) work different shifts, it would be highly desirable to assign a particular line appearance for the purpose of providing personalized services, to several users who work different shifts.
2o SUMMARY OF THE INVENTION
According to the present invention, multiple users are able to log in to a plurality of line appearances on a multi-line telephone set in order to access personalized services associated with individual user profiles for the users. Preferably, the telephone is provided 25 with individual displays and message notification lights for the individual line appearances.
Users identify themselves by logging in to a particular line appearance via telephone key input of user name and password, or other suitable log in function. Thus, the system of the present invention is particularly useful in work environment where transients workers require access to personalized telephony services through a single telephone set.
Examples of such 3o work environments include hospital nurse stations, laboratories, etc.
2 BRIEF DESCRIPTION OF '~fI~E DRAWINGS
A detailf;d description of the prefewed embodiment of the present invention is provided herein below, with ueterenc~ to the following drawings in which:
Figure 1 is a block diagram ol'a communications system for realizing the telephone with programmable line appearances according to the present invention;
Figure ? is a schematic representation of a telephone set according to a preferred embodiment of the ir7vention;
Figure 3 is a block diagram showing various software agents interacting with the telephone set for implem,:nting personalized telephony features according to the preferred embodiment; and Figure 4 is a messages flow diagram showing communication between the various software' agents for implementing the personalized telephony-features.
DETAILED DESCRIPTION C>F THE PREFERRED EMBODIMENT
1 ~ With reference to Fi~EKrc: l, a communication system is shown comprising a telephony server 1, preferabl y in the form of a Windows'z NT based PBX, interconnecting a plurality oi~ communications endpoints which are connected via a LAN 2 and void°/data trunks 3 to an outside PSTN/WAN. Are Example of a suitable telephony server 1 is set forth in U.S. Patent No. 5,657,446 entitled "Local Area Communication:~ Server". A phone hub 4 is cotmected to the LAN 2, with one or more telephones 5 connected to the hub. Typically, a large plurality of telephones, desktop PCs, etc., are connected to the LAN 2 via multiple hubs (e.g. phone hub 4, and other data hubs, etc.), although the simplified representation of Figure 1 shows only a single phone hub and telephone connected thereto.
Figure 2 shows a representative telephone set 5 having multiple line appearances, indicated by illuminating line appearance buttons e5, a handset 7, k:ey pad 8, function keys 9, message ~~~aiting lamps 10 and individual line appearance displays 11. The layout of the telephone may be different from that shown in Figure 2.
Likewise, enhanced features ,:such as function keys 9, displays 1 I, etc. are optional. A
single message lamp 10 may be used, with different flash cadences or colors to identify different users. Indeed, it is contemplated that the phone 5 may be implemented via an IP phone application on a personal computer, with appropriate graphical user interfaces for implementing the various features.
A detailf;d description of the prefewed embodiment of the present invention is provided herein below, with ueterenc~ to the following drawings in which:
Figure 1 is a block diagram ol'a communications system for realizing the telephone with programmable line appearances according to the present invention;
Figure ? is a schematic representation of a telephone set according to a preferred embodiment of the ir7vention;
Figure 3 is a block diagram showing various software agents interacting with the telephone set for implem,:nting personalized telephony features according to the preferred embodiment; and Figure 4 is a messages flow diagram showing communication between the various software' agents for implementing the personalized telephony-features.
DETAILED DESCRIPTION C>F THE PREFERRED EMBODIMENT
1 ~ With reference to Fi~EKrc: l, a communication system is shown comprising a telephony server 1, preferabl y in the form of a Windows'z NT based PBX, interconnecting a plurality oi~ communications endpoints which are connected via a LAN 2 and void°/data trunks 3 to an outside PSTN/WAN. Are Example of a suitable telephony server 1 is set forth in U.S. Patent No. 5,657,446 entitled "Local Area Communication:~ Server". A phone hub 4 is cotmected to the LAN 2, with one or more telephones 5 connected to the hub. Typically, a large plurality of telephones, desktop PCs, etc., are connected to the LAN 2 via multiple hubs (e.g. phone hub 4, and other data hubs, etc.), although the simplified representation of Figure 1 shows only a single phone hub and telephone connected thereto.
Figure 2 shows a representative telephone set 5 having multiple line appearances, indicated by illuminating line appearance buttons e5, a handset 7, k:ey pad 8, function keys 9, message ~~~aiting lamps 10 and individual line appearance displays 11. The layout of the telephone may be different from that shown in Figure 2.
Likewise, enhanced features ,:such as function keys 9, displays 1 I, etc. are optional. A
single message lamp 10 may be used, with different flash cadences or colors to identify different users. Indeed, it is contemplated that the phone 5 may be implemented via an IP phone application on a personal computer, with appropriate graphical user interfaces for implementing the various features.
3 Figure 3 shows various software agents which reside in one or both of the telephony server 1 and/or phone hub 4. Agents 12, 13 and 14 represent individual users and contain user profiles and other executable code for defining individual allowed classes of service, message access functionality, speed call preferences, and other personalized telephon~.~ seI'VICeS. The agents are able to access personalized messages via a centralized messaging system, as well as perform other proxy functions on behalf of the individual users. A phone manager agent 15 is provided for each phone 5, Ibr dynamically assigning individual buttons 6 to respective user agents 12, 13, 14, etc. ~f'lhe phone manager 15 is entirely responsible for all telephony functions associated with its associated phone ~. The phone manager 15 is a state machine that keeps track of all buttons and displays on the telephone set S.
The structure and operation of th~~ phone agent and user agents is as set forth in U.S.
Patent No. 5,638,494 entitled "Adaptive Communication System".
In operation, with reference to Figure 4, a user logs in to a predetermined one of the line appearances 6 on 3elephone set 5 using any appropriate login procedure (e.g. using soft or hard keys on the telephone set to enter a password, etc.) The phone manager 15 passes the login request to the indicated user agent 12, 13 or 14 for authentication. Once the user agent accepts the login, floe indicated line appearance button is added to the device data within phone manager 15. Once logged in to a particular line appearance 6, that line appearance takes on the user's assigned telephone number and features in accordance with the user's profile, as set forth in U.S. Patent No. 5,657,377, entitled Portable Telephone Liser Profiles.
Thus, for example, if a call to the user's telephone number is received via outside line 3, the user agent I::.', 13 or 14, associated with that number presents the call to the phone manager 1 S. provided that the: user is Trot already busy.
If a line is available on the telephone 5. the phone manager flashes the appropriate line appearance 6 and rings the telephone. If the user is busy when the call arnves, the caller may be requested to le;me a voice mail ntessag e. 'The message is then stored in a database associated with the user agent, which then notified the phone manager 15 3t) that a message i~; waiting. The phone manager 15 then flashes the appropriate message waiting lamp 10 At the end of the user's work shift the user logs out, in response to which the allocated line appearance 6 is removed from the device data by phone manager 15.
It will be appreciated that the message sequence of Figure 4 is intended to be illustrative of only one call scenario. An infinite number of call scenarios are possible, all of which are implemented using similar message sequences between the phone manager and user agents and affected hardware devices (phone, lines, call forward agents, etc.) It will be appreciated that, although a particular embodiment of the invention has been described and illustrated in detail, various changes and modifications may be made. For example, the time that a user remains logged in to a line appearance may be made programmable (one hour, one day, permanently, etc.), after which the system automatically logs the user out of the line appearance. All such changes and modifications may be made to without departing from the sphere and scope of the invention as defined by the claims appended hereto.
The structure and operation of th~~ phone agent and user agents is as set forth in U.S.
Patent No. 5,638,494 entitled "Adaptive Communication System".
In operation, with reference to Figure 4, a user logs in to a predetermined one of the line appearances 6 on 3elephone set 5 using any appropriate login procedure (e.g. using soft or hard keys on the telephone set to enter a password, etc.) The phone manager 15 passes the login request to the indicated user agent 12, 13 or 14 for authentication. Once the user agent accepts the login, floe indicated line appearance button is added to the device data within phone manager 15. Once logged in to a particular line appearance 6, that line appearance takes on the user's assigned telephone number and features in accordance with the user's profile, as set forth in U.S. Patent No. 5,657,377, entitled Portable Telephone Liser Profiles.
Thus, for example, if a call to the user's telephone number is received via outside line 3, the user agent I::.', 13 or 14, associated with that number presents the call to the phone manager 1 S. provided that the: user is Trot already busy.
If a line is available on the telephone 5. the phone manager flashes the appropriate line appearance 6 and rings the telephone. If the user is busy when the call arnves, the caller may be requested to le;me a voice mail ntessag e. 'The message is then stored in a database associated with the user agent, which then notified the phone manager 15 3t) that a message i~; waiting. The phone manager 15 then flashes the appropriate message waiting lamp 10 At the end of the user's work shift the user logs out, in response to which the allocated line appearance 6 is removed from the device data by phone manager 15.
It will be appreciated that the message sequence of Figure 4 is intended to be illustrative of only one call scenario. An infinite number of call scenarios are possible, all of which are implemented using similar message sequences between the phone manager and user agents and affected hardware devices (phone, lines, call forward agents, etc.) It will be appreciated that, although a particular embodiment of the invention has been described and illustrated in detail, various changes and modifications may be made. For example, the time that a user remains logged in to a line appearance may be made programmable (one hour, one day, permanently, etc.), after which the system automatically logs the user out of the line appearance. All such changes and modifications may be made to without departing from the sphere and scope of the invention as defined by the claims appended hereto.
Claims (8)
1. A telephone system with multiple programmable line appearances, comprising:
a telephony server for providing communications services;
a telephone set having a plurality of line appearances; and a plurality of software agents for logging individual users having predetermined user profiles into and out of respective ones of said line appearances such that when logged in said users are provided with access via said telephone set line appearances to predetermined ones of said communications services of said telephony server in accordance with said user profiles.
a telephony server for providing communications services;
a telephone set having a plurality of line appearances; and a plurality of software agents for logging individual users having predetermined user profiles into and out of respective ones of said line appearances such that when logged in said users are provided with access via said telephone set line appearances to predetermined ones of said communications services of said telephony server in accordance with said user profiles.
2. The telephone system of claim 1, further comprising at least one of an external communications line and an internal communications line over which said telephony server provides said communications services.
3. The telephone system of claim 2, wherein said external communications line is connected to the Public Switched Telephone Network (PSTN).
4. The telephone system of claim 2, wherein said external communications line is connected to the Internet.
5. The telephone system of claim 2, wherein said internal communications line is a Local Area Network (LAN).
6. The telephone system of claim 2, wherein said internal communications line is a Wide Area Network (WAN).
7. The telephone system of claim 4, further comprising at least one phone hub for connecting said telephone set to said telephony server via said LAN.
8. The telephone system of claim 7, wherein said plurality of software agents are implemented in at least one of said telephony server and said phone hub and include a phone manager agent for controlling said telephone set and a plurality of user agents representing said individual users and containing said user profiles.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| GB0010267A GB2361831B (en) | 2000-04-28 | 2000-04-28 | Telephone system with programmable line appearances |
| GB0010267.3 | 2000-04-28 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2343981A1 CA2343981A1 (en) | 2001-10-28 |
| CA2343981C true CA2343981C (en) | 2006-01-24 |
Family
ID=9890613
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002343981A Expired - Lifetime CA2343981C (en) | 2000-04-28 | 2001-04-17 | Telephone system with programmable line appearances |
Country Status (3)
| Country | Link |
|---|---|
| US (1) | US6801609B2 (en) |
| CA (1) | CA2343981C (en) |
| GB (1) | GB2361831B (en) |
Families Citing this family (20)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6181694B1 (en) | 1998-04-03 | 2001-01-30 | Vertical Networks, Inc. | Systems and methods for multiple mode voice and data communciations using intelligently bridged TDM and packet buses |
| US7072330B2 (en) * | 1998-04-03 | 2006-07-04 | Consolidated Ip Holdings, Inc. | Systems for voice and data communications having TDM and packet buses and telephony station cards including voltage generators |
| US6389009B1 (en) * | 2000-12-28 | 2002-05-14 | Vertical Networks, Inc. | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses |
| US20090059818A1 (en) * | 1998-04-03 | 2009-03-05 | Pickett Scott K | Systems and methods for providing configurable caller id iformation |
| US8380862B2 (en) * | 2000-11-30 | 2013-02-19 | Fan Chiang Holdings, Llc | Method and apparatus for user-specific website claiming |
| JP2003284143A (en) * | 2002-03-20 | 2003-10-03 | Sharp Corp | Phone communication apparatus |
| US6798874B1 (en) * | 2002-04-16 | 2004-09-28 | Inter-Tel, Inc. | System and method for enabling custom telephone features on a PBX system |
| US7006614B2 (en) * | 2002-07-01 | 2006-02-28 | Converged Data Solutions Llc | Systems and methods for voice and data communications including hybrid key system/PBX functionality |
| US7869424B2 (en) | 2002-07-01 | 2011-01-11 | Converged Data Solutions Inc. | Systems and methods for voice and data communications including a scalable TDM switch/multiplexer |
| US7706359B2 (en) * | 2002-07-01 | 2010-04-27 | Converged Data Solutions, Inc. | Systems and methods for voice and data communications including a network drop and insert interface for an external data routing resource |
| US7010100B1 (en) * | 2002-07-29 | 2006-03-07 | At&T Corp. | Intelligent voicemail message waiting system and method |
| US7149297B2 (en) * | 2003-06-30 | 2006-12-12 | Siemens Communications, Inc.-Boca Raton | Networkwide desk sharing with automatic device relocation |
| DE10338477A1 (en) * | 2003-08-21 | 2005-03-17 | Telio Holding Ag | Apparatus and method for providing services in a communication network |
| US8194836B2 (en) * | 2004-04-14 | 2012-06-05 | Cisco Technology, Inc. | Enhanced extension mobility |
| US20070064682A1 (en) * | 2005-09-16 | 2007-03-22 | Jennifer Adams | Methods and computer program products for managing a plurality of voice-over internet protocol phone lines in customer premises equipment |
| US8737579B2 (en) * | 2005-08-03 | 2014-05-27 | At&T Intellectual Property I, L.P. | Methods of routing messages using a listener registry |
| EP1863261A1 (en) * | 2006-05-30 | 2007-12-05 | Mitel Networks Corporation | Incoming caller information on self-labelling telephone keys |
| US20080069325A1 (en) * | 2006-09-18 | 2008-03-20 | Uniden America Corporation | System and method for an intelligent communications device |
| US8498393B2 (en) * | 2006-09-20 | 2013-07-30 | At&T Intellectual Property I, L.P. | Method for provisioning a terminal device in a multi-user setting |
| US9247049B2 (en) | 2014-06-30 | 2016-01-26 | Avaya Inc. | Application sequencing for advanced communication features |
Family Cites Families (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4926462A (en) * | 1988-02-24 | 1990-05-15 | Vmx/Opcom | Interface to and operation of a voice messaging system |
| US5572572A (en) | 1988-05-05 | 1996-11-05 | Transaction Technology, Inc. | Computer and telephone apparatus with user friendly interface and enhanced integrity features |
| DE69028443T2 (en) * | 1989-05-24 | 1997-02-06 | At & T Corp | Operational safety improvement in switching systems |
| US5255314A (en) * | 1991-03-29 | 1993-10-19 | At&T Bell Laboratories | Switch adjunct integration arrangement |
| CA2085442C (en) * | 1992-02-25 | 1996-09-17 | Kerry Wayne Hassler | Mobile log-in capability featuring fixed physical translations and portable logical translations |
| CA2081125C (en) | 1992-10-22 | 1997-03-04 | Deborah L. Pinard | Portable telephone user profiles |
| US5390241A (en) * | 1992-12-18 | 1995-02-14 | At&T Corp. | Shared line appearance across a plurality of switching systems |
| CA2119085C (en) | 1994-03-15 | 2002-01-15 | Deborah L. Pinard | Adaptive communication system |
| US5757897A (en) * | 1994-12-07 | 1998-05-26 | Digital Techniques, Inc. | Telephone switch call control unit |
| US5884032A (en) | 1995-09-25 | 1999-03-16 | The New Brunswick Telephone Company, Limited | System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent |
| US5999965A (en) | 1996-08-20 | 1999-12-07 | Netspeak Corporation | Automatic call distribution server for computer telephony communications |
| US6026087A (en) | 1997-03-14 | 2000-02-15 | Efusion, Inc. | Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer |
| US7116656B1 (en) * | 1998-10-23 | 2006-10-03 | Verizon Laboratories Inc. | Multi-line appearance telephony via a computer network |
-
2000
- 2000-04-28 GB GB0010267A patent/GB2361831B/en not_active Expired - Lifetime
-
2001
- 2001-04-17 CA CA002343981A patent/CA2343981C/en not_active Expired - Lifetime
- 2001-04-26 US US09/843,409 patent/US6801609B2/en not_active Expired - Lifetime
Also Published As
| Publication number | Publication date |
|---|---|
| GB2361831B (en) | 2003-11-05 |
| CA2343981A1 (en) | 2001-10-28 |
| US20020031211A1 (en) | 2002-03-14 |
| GB2361831A (en) | 2001-10-31 |
| US6801609B2 (en) | 2004-10-05 |
| GB0010267D0 (en) | 2000-06-14 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request | ||
| MKEX | Expiry |
Effective date: 20210419 |