CA2381317A1 - System for providing expanded emergency service communication in a telecommunication network - Google Patents

System for providing expanded emergency service communication in a telecommunication network Download PDF

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Publication number
CA2381317A1
CA2381317A1 CA002381317A CA2381317A CA2381317A1 CA 2381317 A1 CA2381317 A1 CA 2381317A1 CA 002381317 A CA002381317 A CA 002381317A CA 2381317 A CA2381317 A CA 2381317A CA 2381317 A1 CA2381317 A1 CA 2381317A1
Authority
CA
Canada
Prior art keywords
emergency
service
expanded
communication
providing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002381317A
Other languages
French (fr)
Other versions
CA2381317C (en
Inventor
James T. Antonucci
Brian Glen Barnier
Lawrence W. Ciesla
Douglas Craig Kroupa
Robert Allen Sherry
Donald Robert Ziemann
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nokia of America Corp
Original Assignee
Lucent Technologies Inc.
James T. Antonucci
Brian Glen Barnier
Lawrence W. Ciesla
Douglas Craig Kroupa
Robert Allen Sherry
Donald Robert Ziemann
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Lucent Technologies Inc., James T. Antonucci, Brian Glen Barnier, Lawrence W. Ciesla, Douglas Craig Kroupa, Robert Allen Sherry, Donald Robert Ziemann filed Critical Lucent Technologies Inc.
Publication of CA2381317A1 publication Critical patent/CA2381317A1/en
Application granted granted Critical
Publication of CA2381317C publication Critical patent/CA2381317C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications

Abstract

A system (270) for providing expanded emergency communication in a telecommunication network (114) including an array of switches, junctions, channels, customer-operated communication devices and service providing stations. The network (114) is connected to facilitate communication among stations using a plurality of milieux. Communication is effected among a service providing station (66), an emergency complex (62), an emergency answering position (76), and an expanded service subscriber (74). The system (270) comprises: (a) a request acquisition subsystem (272) for receiving emergency requests from a requesting caller; (b) an information store (300, 302, 304) for storing information relating to selected callers; (c) a notification facility (274) for notifying selected subscribers; and (d) a dispatch facility (284) for receiving selected of the information relating to an extant emergency.
The system (270) effects transfer of information from the information store (300, 302, 304) to the dispatch facility (284) based upon emergency request information relating to the extant emergency. The system (270) notifies subscribers (330) based upon the emergency request relating to the extant emergency. The method comprises the steps of: (a) providing a request acquisition subsystem for receiving emergency requests from a caller; (b) providing an information store for storing information relating to selected callers; (c) providing a notification facility for notifying selected subscribers;
(d) providing a dispatch facility for receiving information relating to affected callers; the affected callers being associated with an extant emergency; and (e) effecting transfer of information from the information store co the dispatch facility based upon emergency request information relating to the extant emergency.

Claims (8)

1. A system for providing expanded emergency service communication in a telecommunication network; said telecommunication network including a plurality of junctions connected by a plurality of communication channels, a plurality of telecommunication service providing stations connected into said plurality of communication channels at at least one of said for effecting a plurality of various telecommunication milieux for communication among at least one telecommunication services providing station of said plurality of telecommunication service providing stations, at least one emergency service complex, at least one emergency service answering position, and at least one expanded service subscriber; the system being characterized by:
(a) a service request acquisition subsystem;
(b) an information store;
(c) a notification facility; and (d) a dispatch facility;
said service request acquisition subsystem, said information store, said notification facility and said dispatch facility being distributed among said telecommunication network; the system effecting transfer of pertinent information from said information store to said dispatch facility based upon emergency request information acquired by said acquisition subsystem; the system effecting notification of selected expanded service subscribers of said at least one expanded service subscriber based upon said emergency request information.
2. A system for providing expanded emergency service communication in a telecommunication network as recited in Claim 1 wherein said plurality of various telecommunication milieux includes Internet communications.
3. A system for providing expanded emergency service communication in a telecommunication network as recited in Claim 1 or 2 wherein said plurality of various telecommunication milieux includes wireless communications.
4. A system for providing expanded emergency service communication in a telecommunication network; said telecommunication network including an array of switches, junctions, communication channels, user-operated communication devices and telecommunication service providing stations connected to facilitate electronic communication among a plurality of stations using a plurality of communication milieux for communication among at least one said telecommunication service providing station, at least one emergency service complex, at least one emergency service answering position, and at least one expanded service subscriber; the system being characterized by:
(a) a service request acquisition subsystem; said service request acquisition subsystem receiving emergency service requests from a requesting caller via at least one of said customer-operated communication devices;
(b) an information store; said information store storing pertinent information relating to selected said requesting callers;
(c) a notification facility; said notification facility storing information relating to arrangements for notifying selected expanded service subscribers of said at least one expanded service subscriber pursuant to predetermined criteria; said pertinent information including at least some of said predetermined criteria; and (d) a dispatch facility; said dispatch facility receiving at least some selected information of said pertinent information relating to affected said requesting callers; said affected requesting callers being associated with an extant said emergency service request;

said service request acquisition subsystem, said information store, said notification facility and said dispatch facility being distributed among said telecommunication network; the system effecting transfer of at least some selected information from said information store to said dispatch facility based upon emergency request information acquired by said acquisition subsystem relating to said extant emergency service request; the system effecting notification of selected expanded service subscribers of said at least one expanded service subscriber based upon said emergency request information relating to said extant emergency service request.
5. A system for providing expanded emergency service communication in a telecommunication network as recited in Claim 4 wherein said plurality of various telecommunication milieux includes Internet communications.
6. A system for providing expanded emergency service communication in a telecommunication network as recited in Claim 4 or 5 wherein said plurality of various telecommunication milieux includes wireless communications.
7. A method for providing expanded emergency service communication in a telecommunication network; said telecommunication network including an array of switches, junctions, communication channels, user-operated communication devices and telecommunication service providing stations connected to facilitate electronic communication among a plurality of stations using a plurality of communication milieux for communication among at least one said telecommunication service providing station, at least one emergency service complex, at least one emergency service answering position, and at least one expanded service subscriber; the method being characterized by the steps of:

(a) providing, in no particular order:
(1) a service request acquisition subsystem for receiving emergency service requests from a requesting caller via at least one of said user-operated communication devices;
(2) an information store for storing pertinent information relating to selected said requesting callers;
(3) a notification facility for storing information relating to arrangements for notifying selected expanded service subscribers of said at least one expanded service subscriber pursuant to predetermined criteria; said pertinent information including at least some of said predetermined criteria; and (4) a dispatch facility for receiving at least some selected information of said pertinent information relating to affected said requesting callers; said affected requesting callers being associated with an extant said emergency service request; and (b) effecting transfer of at least some selected information from said information store to said dispatch facility based upon emergency request information acquired by said acquisition subsystem relating to said extant emergency service request.
8. A method for handling an special number call placed by a caller in a telecommunication network as recited in Claim 7 wherein the method being characterized by the further step of:
(c) effecting notification of selected expanded service subscribers of said at least one expanded service subscriber based upon said emergency request information relating to said extant emergency service request.
CA002381317A 2000-03-04 2001-02-06 System for providing expanded emergency service communication in a telecommunication network Expired - Fee Related CA2381317C (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US18693900P 2000-03-04 2000-03-04
US60/186,939 2000-03-04
US09/694,559 2000-10-23
US09/694,559 US6587545B1 (en) 2000-03-04 2000-10-23 System for providing expanded emergency service communication in a telecommunication network
PCT/US2001/003866 WO2001067733A1 (en) 2000-03-04 2001-02-06 System for providing expanded emergency service communication in a telecommunication network

Publications (2)

Publication Number Publication Date
CA2381317A1 true CA2381317A1 (en) 2001-09-13
CA2381317C CA2381317C (en) 2009-12-29

Family

ID=26882577

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002381317A Expired - Fee Related CA2381317C (en) 2000-03-04 2001-02-06 System for providing expanded emergency service communication in a telecommunication network

Country Status (4)

Country Link
US (1) US6587545B1 (en)
EP (1) EP1188302A4 (en)
CA (1) CA2381317C (en)
WO (1) WO2001067733A1 (en)

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Also Published As

Publication number Publication date
EP1188302A1 (en) 2002-03-20
US6587545B1 (en) 2003-07-01
CA2381317C (en) 2009-12-29
WO2001067733A1 (en) 2001-09-13
EP1188302A4 (en) 2006-10-25

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