CA2390063A1 - Enhanced directory assistance service providing individual or group directories - Google Patents

Enhanced directory assistance service providing individual or group directories Download PDF

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Publication number
CA2390063A1
CA2390063A1 CA002390063A CA2390063A CA2390063A1 CA 2390063 A1 CA2390063 A1 CA 2390063A1 CA 002390063 A CA002390063 A CA 002390063A CA 2390063 A CA2390063 A CA 2390063A CA 2390063 A1 CA2390063 A1 CA 2390063A1
Authority
CA
Canada
Prior art keywords
user
directory
access
action
database
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002390063A
Other languages
French (fr)
Other versions
CA2390063C (en
Inventor
Nicholas J. Elsey
Michael A. Kepler
Michael Essex
John S. Stafford
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Metro One Telecommunications Inc
Original Assignee
Metro One Telecommunications, Inc.
Nicholas J. Elsey
Michael A. Kepler
Michael Essex
John S. Stafford
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Metro One Telecommunications, Inc., Nicholas J. Elsey, Michael A. Kepler, Michael Essex, John S. Stafford filed Critical Metro One Telecommunications, Inc.
Publication of CA2390063A1 publication Critical patent/CA2390063A1/en
Application granted granted Critical
Publication of CA2390063C publication Critical patent/CA2390063C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2753—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content
    • H04M1/2757—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content by data transmission, e.g. downloading
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private directories may be limited by administrators of the private directories. Access to private directories is provided via a connection to directory assistance providers. Directory servi ce providers are capable of facilitating the administration of the private directories as well as connecting users of private directories to contacts i n the private directories. Access to the private directory may be obtained via an internet connection.

Claims (50)

1. A system for maintaining a database comprising:
an interface for receiving signals in establishing a communication connection with a user, one or more databases associated with the user being identified based on the received signals;
a receiver for receiving from the user a request for taking an action concerning a selected one of the databases through the established communication connection, the action being associated with an access right requirement;
a processor for identifying an access right of the user concerning the selected database; and a device for taking the action when the access right of the user meets the access right requirement.
2. The system of claim 1 wherein the database includes information concerning an individual.
3. The system of claim 1 wherein the database includes information concerning a group.
4. The system of claim 1 wherein the action includes reading the selected database.
5. The system of claim 1 wherein the action includes editing the selected database.
6. The system of claim 1 wherein the action includes deleting the selected database.
7. The system of claim 1 wherein the communication connection includes a telephone connection.
8. The system of claim 1 wherein the communication connection includes an Internet connection.
9. A system for maintaining a directory through a provider of directory assistance comprising:
an interface for receiving from a user a request for taking an action concerning the directory, the user being allocated a level of access to the directory selected from a plurality of access levels, the provider being accorded at least the level of access to the directory allocated to the user; and a processor for determining whether the provider is allowed to take the action based on the level of access accorded to the provider, the action being initiated by the provider if it is determined that the provider is allowed to take the action.
10. The system of claim 9 wherein the directory includes information concerning an individual.
11. The system of claim 9 wherein the directory includes information concerning a group.
12. The system of claim 9 wherein the provider includes an operator in a directory assistance center.
13. The system of claim 9 wherein the level of access allocated to the user includes a right to read the directory.
14. The system of claim 9 wherein the level of access allocated to the user includes a right to delete the directory.
15. The system of claim 9 wherein the level of access allocated to the user includes a right to edit the directory.
16. The system of claim 9 wherein the level of access allocated to the user includes a right to allocate to another user a level of access to the directory.
17. The system of claim 9 wherein the request is received through a communications connection.
18. The system of claim 17 wherein the communications connection includes a telephone connection.
19. The system of claim 17 wherein the communications connection includes an Internet connection.
20. A system for providing a communications service using a database comprising:
an interface for receiving from a user a request for communicating with a desired party;
a first device for searching the database for contact information concerning the desired party, the contact information being associated with an access right requirement;
a second device for initiating a communications connection between the user and the desired party;
a processor for identifying an access right of the user concerning the contact information; and a controller for allowing disclosure of the contact information to the user when the access right of the user satisfies the access right requirement.
21. The system of claim 20 wherein the communications service includes a voice communications service.
22. The system of claim 20 wherein the database includes a directory.
23. The system of claim 22 wherein the communications service includes a directory assistance service.
24. The system of claim 20 wherein the access right of the user includes a right to learn the contact information.
25. The system of claim 20 wherein the communication connection includes a telephone connection.
26. A method for maintaining a database comprising:
receiving signals in establishing a communication connection with a user;
identifying one or more databases associated with the user based on the received signals;
receiving from the user a request for taking an action concerning a selected one of the databases through the established communication connection, the action being associated with an access right requirement;
identifying an access right of the user concerning the selected database; and taking the action when the access right of the user meets the access right requirement.
27. The method of claim 26 wherein the database includes information concerning an individual.
28. The method of claim 26 wherein the database includes information concerning a group.
29. The method of claim 26 wherein the action includes reading the selected database.
30. The method of claim 26 wherein the action includes editing the selected database.
31. The method of claim 26 wherein the action includes deleting the selected database.
32. The method of claim 26 wherein the communication connection includes a telephone connection.
33. The method of claim 26 wherein the communication connection includes an Internet connection.
34. A method for maintaining a directory through a provider of directory assistance comprising:
receiving from a user a request for taking an action concerning the directory, the user being allocated a level of access to the directory selected from a plurality of access levels, the provider being accorded at least the level of access to the directory allocated to the user;
determining whether the provider is allowed to take the action based on the level of access accorded to the provider; and initiating the action by the operator if it is determined that the provider is allowed to take the action.
35. The method of claim 34 wherein the directory includes information concerning an individual.
36. The method of claim 34 wherein the directory includes information concerning a group.
37. The method of claim 34 wherein the provider includes an operator in a directory assistance center.
38. The method of claim 34 wherein the level of access allocated to the user includes a right to read the directory.
39. The method of claim 34 wherein the level of access allocated to the user includes a right to delete the directory.
40. The method of claim 34 wherein the level of access allocated to the user includes a right to edit the directory.
41. The method of claim 34 wherein the level of access allocated to the user includes a right to allocate to another user a level of access to the directory.
42. The method of claim 34 wherein the request is received through a communications connection.
43. The method of claim 42 wherein the communications connection includes a telephone connection.
44. The method of claim 42 wherein the communications connection includes an Internet connection.
45. A method for providing a communications service using a database comprising:
receiving from a user a request for communicating with a desired party;
searching the database for contact information concerning the desired party, the contact information being associated with an access right requirement;
initiating a communications connection between the user and the desired party;
identifying an access right of the user concerning the contact information;
and allowing disclosure of the contact information to the user when the access right of the user satisfies the access right requirement.
46. The method of claim 45 wherein the communications service includes a voice communications service.
47. The method of claim 45 wherein the database includes a directory.
48. The method of claim 47 wherein the communications service includes a directory assistance service.
49. The method of claim 45 wherein the access right of the user includes a right to learn the contact information.
50. The method of claim 45 wherein the communication connection includes a telephone connection.
CA2390063A 1999-11-12 2000-11-09 Enhanced directory assistance service providing individual or group directories Expired - Fee Related CA2390063C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/441,656 1999-11-12
US09/441,656 US6870921B1 (en) 1999-11-12 1999-11-12 Enhanced directory assistance service providing individual or group directories
PCT/US2000/031000 WO2001035621A1 (en) 1999-11-12 2000-11-09 Enhanced directory assistance service providing individual or group directories

Publications (2)

Publication Number Publication Date
CA2390063A1 true CA2390063A1 (en) 2001-05-17
CA2390063C CA2390063C (en) 2011-05-03

Family

ID=23753758

Family Applications (1)

Application Number Title Priority Date Filing Date
CA2390063A Expired - Fee Related CA2390063C (en) 1999-11-12 2000-11-09 Enhanced directory assistance service providing individual or group directories

Country Status (4)

Country Link
US (2) US6870921B1 (en)
AU (1) AU1598301A (en)
CA (1) CA2390063C (en)
WO (1) WO2001035621A1 (en)

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US6870921B1 (en) 2005-03-22
WO2001035621A1 (en) 2001-05-17
US6944279B2 (en) 2005-09-13
CA2390063C (en) 2011-05-03
US20030026405A1 (en) 2003-02-06

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