CA2434860A1 - Remotely monitoring a data processing system via a communications network - Google Patents

Remotely monitoring a data processing system via a communications network Download PDF

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Publication number
CA2434860A1
CA2434860A1 CA002434860A CA2434860A CA2434860A1 CA 2434860 A1 CA2434860 A1 CA 2434860A1 CA 002434860 A CA002434860 A CA 002434860A CA 2434860 A CA2434860 A CA 2434860A CA 2434860 A1 CA2434860 A1 CA 2434860A1
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Canada
Prior art keywords
stage
remote
processing system
status code
data processing
Prior art date
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Granted
Application number
CA002434860A
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French (fr)
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CA2434860C (en
Inventor
Shawn S. Cornelius
Clifford Donoughe
Arnold Z. Huffman
Richard R. Krahn
Michael S. Sweeney
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Accenture Global Services Ltd
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Individual
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Priority to CA2680702A priority Critical patent/CA2680702C/en
Publication of CA2434860A1 publication Critical patent/CA2434860A1/en
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Publication of CA2434860C publication Critical patent/CA2434860C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0715—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a system implementing multitasking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
    • G06F11/3017—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is implementing multitasking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
    • G06F11/302—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system component is a software system
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3051—Monitoring arrangements for monitoring the configuration of the computing system or of the computing system component, e.g. monitoring the presence of processing resources, peripherals, I/O links, software programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3055—Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0681—Configuration of triggering conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
    • H04L41/082—Configuration setting characterised by the conditions triggering a change of settings the condition being updates or upgrades of network functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
    • H04L41/083—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability for increasing network speed
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
    • H04L41/0836—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability to enhance reliability, e.g. reduce downtime
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
    • H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning

Abstract

A remote data processing system (18) facilitates monitoring of the remote da ta processing system (18). The remote data processing system (18) receives a da ta message via a communications network (16). The remote data processing system (18) cascades at least a first stage software component (161) and a second stage software component (162) to form an installed remote software module (160) for accepting the received data message. The remote data processing system (18) detects the data message or a derivative at a group of logical nodes within the installed remote software module (160) to determine flow of the data message, or a derivative thereof, between the logical nodes. The remote data processing system (18) identifies a deficient software component of the installed remote software module (160) as any of said software stage components (e.g., 161 or 162) that blocks or disrupts the flow of the data message between two adjacent logical nodes.

Claims (23)

1. A remote data processing system comprising:
a data receiver for receiving a data message;
a remote software module arranged to receive the data message from the data receiver, the remote software module including at least a first stage software component cascaded with a second stage software component; and a fault detector associated with the first software stage component and the second software stage component to detect whether the data message or a derivative thereof flows through at least one of the first stage software component and the second stage software component.
2. The system according to claim 1 further comprising a remote status reporter for reporting a status message on at least one of the remote software module and hardware of the remote data processing system.
3. The system according to claim 1 further comprising a database for storing detected faults, stage identifiers, and fault descriptions outputted by the fault detector.
4. The system according to claim 1 further comprising a database for storing status data on corresponding components of a remote data processing system.
5. The system according to claim 1 further comprising a database, the fault detector logging one or more error messages into the database.
6. The system of claim 1 further comprising a feedback generator associated with the remote software module, the feedback generator receiving a status code outputted from the remote software module and forwarding the status code to a transmitter for transmission via a communications network.
7. The system according to claim 1 further comprising a feedback generator associated with the remote software module, the feedback generator generating a status code for a transmitter upon detection of a status code from the remote software module.
8. The system according to claim 1 wherein the fault detector has logical connections including a connection with an input of the first software stage component, an output of the first software stage component, and an output of second software stage component.
9. The system according to claim 8 wherein the fault detector identifies the first stage as a faulty software component if the data message is present at an input of the first stage, but not the output of the first stage.
10. The system according to claim 8 wherein the fault detector identifies the second stage as a faulty software component if the data message is present at an input of the second stage, but not the output of the second stage.
11. The system according to claim 8 wherein the fault detector identifies the first stage as a faulty software component if a derivative of the data message is present at an input of the first stage, but not the output of the first stage.
12. The system according to claim 8 wherein the fault detector identifies the second stage as a faulty software component if a derivative of the data message is present at an input of the second stage, but not the output of the second stage.
13. A method for monitoring a remote data processing system, the method comprising:
receiving a data message via a communications network;

cascading at least a first stage software component and a second stage software component to form an installed remote software module for accepting the received data message;
detecting the data message or a derivative at a group of logical nodes within the installed remote software module to determine flow of the data message, or a derivative thereof, between the logical nodes and, hence, flow through at least one of the first stage software component and the second stage software component; and identifying a deficient software component of the installed remote software module as any of said software stage components that blocks or disrupts the flow of the data message between two adjacent logical nodes.
14. The method of claim 13 further comprising:
passing a status code, distinct from the status message, from at least an input of the installed remote software module to an output of the installed remote software module to indicate that the installed remote software module is operational.
15. The method of claim 13 further comprising:
passing a status code from at least an input of a communications network to an output of the communications network to indicate that the communications network is operational.
16. The method of claim 13 further comprising:
routing the status code from the base data processing system via the communications network to a remote data processing system associated with the installed remote software module; and routing the status code from the remote data processing system to the base data processing system via the communications network to indicate that the continuity of at least one logic data path traversed by the status code.
17. The method according to claim 13 further comprising:
tapping into a logical data path between the stages to detect whether each of the software component stages are functioning.
18. The method according to claim 13 further comprising:
determining that a stage immediately following the last detected data message is at fault.
19. The method according to claim 13 further comprising:
assigning stage identifiers to distinguish one stage from another and to identify a faulty stage.
20. The method according to claim 13 further comprising:
associating a fault description with the stage identifier for transmission to a management system via a communications network.
21. The method according to claim 13 further comprising:
archiving a fault analysis report in a database associated with the remote processing system.
22. A method of monitoring a business-to-business system, the method comprising:
transmitting a status code from a base data processing system to a remote data processing system via a communications network;
receiving the status code at a data receiver in the remote data processing system;
inputting the status code into a remote software module of the remote data processing system;
outputting the status code from an output of the remote software module if the remote software module provides a logical data path of continuity to the status code; and transmitting the outputted status code back to the base data processing system via the communications network as feedback indicative of the proper end-to-end continuity of communications in a business-to-business environment.
23. The method according to claim 22, the method further comprising:
storing the status code from an output of the remote software module as a dummy transaction in the database; and retrieving the status code as the dummy transaction in the database and feeding the retrieved status code for transmission to the base data processing system if the database provides a logical data path of continuity for the status code.
CA002434860A 2001-01-31 2002-01-30 Remotely monitoring a data processing system via a communications network Expired - Lifetime CA2434860C (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA2680702A CA2680702C (en) 2001-01-31 2002-01-30 Remotely monitoring a data processing system via a communications network

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US26553801P 2001-01-31 2001-01-31
US60/265,538 2001-01-31
US09/943,964 US7389341B2 (en) 2001-01-31 2001-08-31 Remotely monitoring a data processing system via a communications network
US09/943,964 2001-08-31
PCT/US2002/002571 WO2002061605A1 (en) 2001-01-31 2002-01-30 Remotely monitoring a data processing system via a communications network

Related Child Applications (1)

Application Number Title Priority Date Filing Date
CA2680702A Division CA2680702C (en) 2001-01-31 2002-01-30 Remotely monitoring a data processing system via a communications network

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CA2434860A1 true CA2434860A1 (en) 2002-08-08
CA2434860C CA2434860C (en) 2009-12-22

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US (3) US7389341B2 (en)
EP (1) EP1358570B1 (en)
CA (2) CA2680702C (en)
ES (1) ES2687969T3 (en)
WO (1) WO2002061605A1 (en)

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CA2680702A1 (en) 2002-08-08
CA2680702C (en) 2011-08-02
EP1358570B1 (en) 2018-06-27
WO2002061605A1 (en) 2002-08-08
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CA2434860C (en) 2009-12-22
US20020103900A1 (en) 2002-08-01
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US20080183728A1 (en) 2008-07-31
US9900226B2 (en) 2018-02-20
US20140250226A1 (en) 2014-09-04
US7389341B2 (en) 2008-06-17

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