CA2540140A1 - Activating telephone-based services using a pos device - Google Patents
Activating telephone-based services using a pos device Download PDFInfo
- Publication number
- CA2540140A1 CA2540140A1 CA002540140A CA2540140A CA2540140A1 CA 2540140 A1 CA2540140 A1 CA 2540140A1 CA 002540140 A CA002540140 A CA 002540140A CA 2540140 A CA2540140 A CA 2540140A CA 2540140 A1 CA2540140 A1 CA 2540140A1
- Authority
- CA
- Canada
- Prior art keywords
- tru
- based services
- host computer
- computer system
- access number
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/305—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wired telephone networks
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/04—Payment circuits
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/20—Point-of-sale [POS] network systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/42153—Administration or customisation of services by subscriber
- H04M3/42161—Administration or customisation of services by subscriber via computer interface
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Abstract
A method of providing telephone response unit (TRU)-based services includes receiving from a point-of-sale (POS) device a request at a host computer system to activate TRU-based services. The request includes an identifier that indicates the specific TRU-based services to be activated. The method also includes confirming the availability of the specific TRU-based services to be activated and storing at the host computer system information that indicates the services are activated. The method also includes returning a message to the POS that indicates that the TRU-based services have been activated.
Claims (19)
1. A method of providing telephone response unit (TRU)-based services, comprising:~
receiving from a point-of-sale (POS) device a request at a host computer system to activate TRU-based services, wherein the request comprises an identifier that indicates the specific TRU-based services to be activated;
confirming the availability of the specific TRU-based services to be activated;
storing at the host computer system information that indicates the services are activated; and returning a message to the POS that indicates that the TRU-based services have been activated.
receiving from a point-of-sale (POS) device a request at a host computer system to activate TRU-based services, wherein the request comprises an identifier that indicates the specific TRU-based services to be activated;
confirming the availability of the specific TRU-based services to be activated;
storing at the host computer system information that indicates the services are activated; and returning a message to the POS that indicates that the TRU-based services have been activated.
2. The method of claim 1, wherein the TRU-based services comprise Interactive Voice Response (IVR) services.
3. The method of claim 1, wherein the TRU-based services comprise automated response unit (ARU) services.
4. The method of claim 1, wherein returning a message to the POS that indicates that the TRU-based services have been activated occurs in real time with respect to receiving the request from the POS.
5. The method of claim 4, wherein real time comprises within about 5 seconds.
6. The method of claim 1, further comprising, receiving a request from a TRU to provide an activation status of specific TRU-based services;
searching stored information for the activation status of the specific TRU-based services; and returning information that indicates the activation status of the specific TRU-based services.
searching stored information for the activation status of the specific TRU-based services; and returning information that indicates the activation status of the specific TRU-based services.
7. The method of claim 6, further comprising, maintaining a record reflective of an account balance of a customer relating to the specific TRU-based services.
8. The method of claim 1, wherein the identifier that indicates the specific TRU-based services to be activated is unique, as to the TRU-based services, to a particular customer.
9. The method of claim 1, wherein returning a message to the POS device that indicates that the TRU-based services have been activated comprises returning an identifier that is unique to a particular customer.
10. The method of claim 1, wherein receiving the request from the POS
device to activate TRU-based services further comprises payment information relating to the TRU-based services.
device to activate TRU-based services further comprises payment information relating to the TRU-based services.
11. The method of claim 1, wherein the identifier that indicates the specific TRU-based services to be activated comprises a SKU# that relates generally to the TRU-based services to be activated.
12. The method of claim 1, wherein the TRU-based services are selected from the group consisting of voice messaging, horoscopes, wagering, general advice, correspondence classes, and books on tape via cell phone.
13. A method of activating telephone response unit (TRU)-based services, comprising:
entering information into a point-of-sale (POS) device, wherein the information comprises an identifier of TRU-based services to be activated, and wherein the TRU-based services comprise prerecorded information;
transmitting from the POS device a message to a host computer system, wherein the message comprises a request to activate the TRU-based services;
receiving a message from the host computer system that the TRU-based services are active.
entering information into a point-of-sale (POS) device, wherein the information comprises an identifier of TRU-based services to be activated, and wherein the TRU-based services comprise prerecorded information;
transmitting from the POS device a message to a host computer system, wherein the message comprises a request to activate the TRU-based services;
receiving a message from the host computer system that the TRU-based services are active.
14. The method of claim 13, wherein receiving a message from the host computer system that the TRU-based services are active occurs in real time with respect to transmitting from the POS device the message to the host computer system.
15. The method of claim 13, wherein entering information into the POS
comprises using a reader associated with the POS to read information from a TRU-based services access card.
comprises using a reader associated with the POS to read information from a TRU-based services access card.
16. The method of claim 15, wherein the card comprises a selection from the group consisting of a card with a magnetic stripe, a radio frequency identification card, a smart card, a stored value card, a smart chip card, and a bar-coded card.
17. A method of providing telephone response unit (TRU)-based services, comprising:
at a TRU, receiving a request from a customer to access TRU-based services;
transmitting from the TRU to a host computer system a request to provide an activation status of TRU-based services relating to the customer;
receiving a response from the host computer system; and using the response to determine whether to allow the customer to access the TRU-based services.
at a TRU, receiving a request from a customer to access TRU-based services;
transmitting from the TRU to a host computer system a request to provide an activation status of TRU-based services relating to the customer;
receiving a response from the host computer system; and using the response to determine whether to allow the customer to access the TRU-based services.
18. A method of providing interactive voice response (IVR) services, comprising:
receiving an IVR access number from an IVR access card via a reader associated with a point-of sale (POS) device;
sending the IVR access number to a host computer system for validation;
at the host computer system, validating the IVR access number by:
searching for an activation status of the IVR access number; and in real time, activating the IVR access number by storing information that indicates that the number is active;
receiving at the host computer system from an IVR system a request to confirm the activation status of the IVR access number;
searching for stored information relating to the activation status of the access number;
returning from the host computer system to the IVR system information that relates to the activation status of the IVR access number; and maintaining an account balance relating to the IVR services.
receiving an IVR access number from an IVR access card via a reader associated with a point-of sale (POS) device;
sending the IVR access number to a host computer system for validation;
at the host computer system, validating the IVR access number by:
searching for an activation status of the IVR access number; and in real time, activating the IVR access number by storing information that indicates that the number is active;
receiving at the host computer system from an IVR system a request to confirm the activation status of the IVR access number;
searching for stored information relating to the activation status of the access number;
returning from the host computer system to the IVR system information that relates to the activation status of the IVR access number; and maintaining an account balance relating to the IVR services.
19. A system for providing telephone response unit (TRU)-based services, comprising:
a point-of-sale (POS) device configured to receive a TRU-based services access number and transmit a request to activate the TRU-based services access number to a host computer system; and the host computer system, wherein the host computer system is programmed to:
validate the TRU-based services access number by:
searching for an activation status of the TRU-based services access number; and activating the TRU-based services access number by storing information that indicates that the number is active;
receive from a TRU a request to confirm the activation status of the TRU-based services access number;
search for stored information relating to the activation status of the access number;
return to the TRU information that relates to the activation status of the TRU-based services access number; and maintain a record reflective of an account balance of the customer.
a point-of-sale (POS) device configured to receive a TRU-based services access number and transmit a request to activate the TRU-based services access number to a host computer system; and the host computer system, wherein the host computer system is programmed to:
validate the TRU-based services access number by:
searching for an activation status of the TRU-based services access number; and activating the TRU-based services access number by storing information that indicates that the number is active;
receive from a TRU a request to confirm the activation status of the TRU-based services access number;
search for stored information relating to the activation status of the access number;
return to the TRU information that relates to the activation status of the TRU-based services access number; and maintain a record reflective of an account balance of the customer.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US10/675,924 | 2003-09-29 | ||
| US10/675,924 US7324641B2 (en) | 2003-09-29 | 2003-09-29 | Activating telephone-based services using a POS device |
| PCT/US2004/031612 WO2005033864A2 (en) | 2003-09-29 | 2004-09-23 | Activating telephone-based services using a pos device |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2540140A1 true CA2540140A1 (en) | 2005-04-14 |
| CA2540140C CA2540140C (en) | 2010-11-02 |
Family
ID=34422103
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA2540140A Active CA2540140C (en) | 2003-09-29 | 2004-09-23 | Activating telephone-based services using a pos device |
Country Status (3)
| Country | Link |
|---|---|
| US (2) | US7324641B2 (en) |
| CA (1) | CA2540140C (en) |
| WO (1) | WO2005033864A2 (en) |
Families Citing this family (24)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7376587B1 (en) | 2000-07-11 | 2008-05-20 | Western Union Financial Services, Inc. | Method for enabling transfer of funds through a computer network |
| EP1312012A4 (en) | 2000-07-11 | 2006-09-06 | First Data Corp | Wide area network person-to-person payment |
| US7266533B2 (en) | 2000-12-15 | 2007-09-04 | The Western Union Company | Electronic gift greeting |
| US9853759B1 (en) | 2001-03-31 | 2017-12-26 | First Data Corporation | Staged transaction system for mobile commerce |
| US7117183B2 (en) | 2001-03-31 | 2006-10-03 | First Data Coroporation | Airline ticket payment and reservation system and methods |
| US7184989B2 (en) | 2001-03-31 | 2007-02-27 | First Data Corporation | Staged transactions systems and methods |
| US8150763B2 (en) | 2001-03-31 | 2012-04-03 | The Western Union Company | Systems and methods for staging transactions, payments and collections |
| CA2443220A1 (en) | 2001-03-31 | 2002-10-10 | First Data Corporation | Electronic identifier payment system and methods |
| US8244632B2 (en) | 2001-10-26 | 2012-08-14 | First Data Corporation | Automated transfer with stored value |
| US8374962B2 (en) | 2001-10-26 | 2013-02-12 | First Data Corporation | Stored value payouts |
| US7324641B2 (en) * | 2003-09-29 | 2008-01-29 | First Data Corporation | Activating telephone-based services using a POS device |
| US7917395B2 (en) * | 2004-09-28 | 2011-03-29 | The Western Union Company | Wireless network access prepayment systems and methods |
| US8152054B2 (en) | 2004-10-19 | 2012-04-10 | The Western Union Company | Money transfer systems and methods |
| KR100965692B1 (en) * | 2005-02-01 | 2010-06-24 | 삼성전자주식회사 | Apparatus and method for displaying the status of supplementary service of mobile terminal equipment |
| US8672220B2 (en) | 2005-09-30 | 2014-03-18 | The Western Union Company | Money transfer system and method |
| US7392940B2 (en) | 2005-05-18 | 2008-07-01 | The Western Union Company | In-lane money transfer systems and methods |
| US7933835B2 (en) | 2007-01-17 | 2011-04-26 | The Western Union Company | Secure money transfer systems and methods using biometric keys associated therewith |
| US8818904B2 (en) | 2007-01-17 | 2014-08-26 | The Western Union Company | Generation systems and methods for transaction identifiers having biometric keys associated therewith |
| US8504473B2 (en) | 2007-03-28 | 2013-08-06 | The Western Union Company | Money transfer system and messaging system |
| US20080243705A1 (en) * | 2007-03-28 | 2008-10-02 | The Western Union Company | Third-Party Gift Registry And Payment System |
| US8033473B2 (en) * | 2007-04-20 | 2011-10-11 | Visa U.S.A. Inc. | Packaging for a portable consumer device |
| US7783571B2 (en) | 2007-05-31 | 2010-08-24 | First Data Corporation | ATM system for receiving cash deposits from non-networked clients |
| US7885878B2 (en) | 2008-05-28 | 2011-02-08 | First Data Corporation | Systems and methods of payment account activation |
| US8341084B2 (en) | 2009-06-08 | 2012-12-25 | Mastercard International Incorporated | Method, apparatus, and computer program product for topping up prepaid payment cards for offline use |
Family Cites Families (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5179585A (en) * | 1991-01-16 | 1993-01-12 | Octel Communications Corporation | Integrated voice messaging/voice response system |
| WO1997039899A1 (en) * | 1996-04-19 | 1997-10-30 | Barry Fiala, Inc. | Package for card and method of using |
| MXPA02001382A (en) * | 1999-08-09 | 2004-07-16 | First Data Corp | Point of sale payment terminal. |
| US7600673B2 (en) * | 1999-08-09 | 2009-10-13 | First Data Corporation | Systems and methods for performing transactions at a point-of-sale |
| US6829596B1 (en) * | 2000-05-23 | 2004-12-07 | Steve Frazee | Account/asset activation device and method |
| US20020091573A1 (en) * | 2001-01-05 | 2002-07-11 | Hodes Mark B. | Method and apparatus for point of sale activated delivery of products or services |
| CA2443220A1 (en) * | 2001-03-31 | 2002-10-10 | First Data Corporation | Electronic identifier payment system and methods |
| US6745022B2 (en) * | 2002-04-12 | 2004-06-01 | Datawave Systems, Inc. | Multiple service provider prepaid wireless service card |
| CA2503830A1 (en) * | 2002-11-06 | 2004-05-27 | Digital Interactive Entertainment, L.L.C. | Activation and personalization of downloadable content |
| US7324641B2 (en) * | 2003-09-29 | 2008-01-29 | First Data Corporation | Activating telephone-based services using a POS device |
-
2003
- 2003-09-29 US US10/675,924 patent/US7324641B2/en active Active
-
2004
- 2004-09-23 WO PCT/US2004/031612 patent/WO2005033864A2/en active Application Filing
- 2004-09-23 CA CA2540140A patent/CA2540140C/en active Active
-
2007
- 2007-12-14 US US11/957,338 patent/US20080091543A1/en not_active Abandoned
Also Published As
| Publication number | Publication date |
|---|---|
| WO2005033864A2 (en) | 2005-04-14 |
| US20050180550A1 (en) | 2005-08-18 |
| US20080091543A1 (en) | 2008-04-17 |
| WO2005033864A3 (en) | 2009-06-04 |
| CA2540140C (en) | 2010-11-02 |
| US7324641B2 (en) | 2008-01-29 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request |