CA2640595C - Telephonic voice message transmission control method - Google Patents
Telephonic voice message transmission control method Download PDFInfo
- Publication number
- CA2640595C CA2640595C CA2640595A CA2640595A CA2640595C CA 2640595 C CA2640595 C CA 2640595C CA 2640595 A CA2640595 A CA 2640595A CA 2640595 A CA2640595 A CA 2640595A CA 2640595 C CA2640595 C CA 2640595C
- Authority
- CA
- Canada
- Prior art keywords
- recipient
- message
- voice message
- address
- voice
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
- 230000005540 biological transmission Effects 0.000 title claims abstract description 121
- 238000000034 method Methods 0.000 title claims abstract description 78
- 238000012545 processing Methods 0.000 claims description 18
- 230000008569 process Effects 0.000 abstract description 21
- 230000001276 controlling effect Effects 0.000 abstract 2
- 238000004891 communication Methods 0.000 description 29
- 238000012552 review Methods 0.000 description 7
- 238000010586 diagram Methods 0.000 description 6
- 230000004044 response Effects 0.000 description 4
- 230000000903 blocking effect Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 238000006243 chemical reaction Methods 0.000 description 2
- 238000012790 confirmation Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000007726 management method Methods 0.000 description 2
- 101000800807 Homo sapiens Tumor necrosis factor alpha-induced protein 8 Proteins 0.000 description 1
- 102100033649 Tumor necrosis factor alpha-induced protein 8 Human genes 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 230000005055 memory storage Effects 0.000 description 1
- 238000012913 prioritisation Methods 0.000 description 1
- 230000026676 system process Effects 0.000 description 1
- 230000001052 transient effect Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53325—Interconnection arrangements between voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53316—Messaging centre selected by message originator
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/60—Medium conversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
- H04M2203/301—Management of recordings
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Abstract
The present invention is directed to a method of con-trolling transmission of voice messages or information via tele-phonic voice message systems, which are sometimes referred to as Voice Mail systems. Users of the system selectively specify voice message transmission instructions for controlling trans-mission of voice messages directed to them. Upon receipt of a user's voice message address, the voice message system determines whether the destination voice message address has a specified voice message transmission instruction previously selected by the recipient and processes the voice message in accordance with the instruction.
Description
TELEPHONIC VOICE MESSAGE
TRANSMISSION CONTROL METHOD
This is a divisional of Canadian patent application No. 2,203,993.
Technical Field The present invention relates to telephonic voice message systems, sometimes referred to as Voice Mail systems and, in particular, to a method of controlling transmission of telephonic voice message data in such systems.
Background of the Invention Electronic interpersonal communication may be '15 conducted in a variety of formats including direct telephonic voice communication, facsimile document communication, electronic mail communication, and telephonic voice message communication. Facsimile document communication and electronic. mail communication may be characterized as document-based, and the other two formats as voice-based.
Direct telephonic voice communication is unique among these formats in that it requires contemporaneous participation by all parties. in many business situations, the requirement for contemporaneous participation is unnecessary, disruptive, and time-consuming. As a consequence, the noncontemporaneous communication formats of facsimile document .communication, electronic mail communication, and telephonic voice message communication are becoming preferred over direct telephonic voice communication for many situations.
TRANSMISSION CONTROL METHOD
This is a divisional of Canadian patent application No. 2,203,993.
Technical Field The present invention relates to telephonic voice message systems, sometimes referred to as Voice Mail systems and, in particular, to a method of controlling transmission of telephonic voice message data in such systems.
Background of the Invention Electronic interpersonal communication may be '15 conducted in a variety of formats including direct telephonic voice communication, facsimile document communication, electronic mail communication, and telephonic voice message communication. Facsimile document communication and electronic. mail communication may be characterized as document-based, and the other two formats as voice-based.
Direct telephonic voice communication is unique among these formats in that it requires contemporaneous participation by all parties. in many business situations, the requirement for contemporaneous participation is unnecessary, disruptive, and time-consuming. As a consequence, the noncontemporaneous communication formats of facsimile document .communication, electronic mail communication, and telephonic voice message communication are becoming preferred over direct telephonic voice communication for many situations.
With increasing volumes of information being transmitted by the different noncontemporaneous communication formats, recipients of the information can be burdened by the effort of sorting through and reviewing the information. In this regard, the document basis of facsimile and electronic mail communication formats allow a recipient to visually sort through large amounts of information relatively quickly.
In contrast, voice-based information or messages on telephonic voice message systems are reviewed aurally, which requires that the recipient review telephonic voice messages serially. With increasing numbers of telephonic voice messages, the review of messages by a recipient can become excessively time-consuming and burdensome.
This burden can be exacerbated because conventional telephonic voice message systems provide the recipient with little control over which information is received over the system.. In contrast, some conventional communication systems other than telephonic voice message systems provide the recipient of the information with at least minor control over the information received.. For example, some direct telephonic communication systems include features such as call forwarding. Some electronic mail systems include message notification prioritization based on the identity of the sending party.
EP-A-0 588 101 discloses a message storage and retrieval system employing selected caller processing which uses automatic number identification (ANI) to implement several voice message instruction features such as message forwarding, message priority, customized greetings and single digit call-back to the voice message originator.
The instructions are executed on voice messages that have already been transmitted and stored by a sender in the recipient's voice message system.
AMENDED SHEET
Summary of the Invention An object of the present invention is, therefore, to provide a method of controlling transmission of telephonic voice message information.
Another object of this invention is to provide such a method in which the recipient controls the telephonic voice message data to be received.
AMENDED SHEET
A further object of this invention is to provide such a method in which the telephonic voice message data to be received is controlled according to the voice message system address of the sender.
The present invention is directed to a method of controlling transmission of voice messages or information via telephonic voice message systems. In a preferred embodiment, a person speaks into a telephone to create or originate a voice message to be sent to another person.
The recipient of the message has an assigned address or "mailbox" on the telephonic voice message system analogous to a telephone number and referred to as the destination voice message address. The sender may have an assigned address on and be a system user of the voice message system or may be a system visitor without a permanent system address and who, for example, accesses the system after an unsuccessful direct telephone call to the recipient.
4 After the sender has originated the voice message, the sender directs the voice message to the recipient by sending the voice message and the destination address to the telephonic voice message system. In many systems, the originator keys the destination address number into a DTMF telephone keypad. Other voice message systems include voice recognition subsystems that allow the originator to enter the destination address merely by stating it. Upon receipt of the voice message and the destination address, the telephonic voice message system determines whether the destination voice message address is valid and whether it has a specified voice message transmission instruction previously selected by the recipient for controlling voice messages directed to the destination address.
Preferably, a variety of voice message transmission instructions can be selected by the AMENDED SHEET
recipient. The selectable voice message transmission instructions can include, for example, transmitting the telephonic voice message data to an alternate or additional voice message destination having a voice message address different from the destination voice message address, determining whether the origination address is included in a list of at least one acceptable origin address and transmitting the voice message.to the destination only if the origination address is included in the preselected set, or determining whether the origination address is included in a list of at least one unacceptable origin address and blocking transmission of the voice message to the destination address whenever the origination address is included in the list.
The selectable voice message transmission instructions also can include assigning voice messages from a specified origination address with a delivery priority (e.g., high or low) that determines the sequence in which messages are retrieved by the recipient, or designating voice messages from a specified origination address as being private so the messages cannot be copied or forwarded. If the voice message system includes a voice recognition and conversion subsystem, the selectable voice message transmission instructions can include converting voice messages to electronic mail or facsimile documents and delivering them to a selected electronic mailbox or facsimile device, respectively.
Whenever the destination address has a specified voice message transmission instruction for controlling transmission of the telephonic voice message data, the voice message system processes the voice message according to the instruction. Whenever the destination address has no specified voice message transmission instruction for controlling transmission of the telephonic voice message data, the voice message is transmitted to the destination address and stored for retrieval by the recipient, as in conventional operation of voice message systems.
In accordance with an aspect of the invention, there is provided a method of controlling digitized voice 5 data in a computer network, said method comprising the steps of: acquiring an address for a recipient of the digitized voice data; prior to transmitting the digitized voice data from an origination address of the sender to the recipient, obtaining a recipient transmission instruction over the computer network; and processing the digitized voice data in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling a voice message from a sender to a recipient in a telecommunication network, said method comprising the steps of: at a first network subsystem, providing an address associated with the recipient; generating and storing a voice message at the first network subsystem; prior to transmitting the voice message from an origination address of the sender to the recipient, acquiring a recipient voice message transmission instruction over a telecommunication network channel from a second network subsystem; and processing the voice message in accordance with the recipient voice message transmission instruction.
In accordance with another aspect of the invention, there is provided a voice message system comprising: first telecommunication network subsystem;
second telecommunication network subsystem; means for obtaining a recipient address and a recipient voice message transmission instruction, prior to transmitting a voice message from an origination address of a sender in the first telecommunication network subsystem to the second 5a telecommunication network subsystem over a telecommunication network channel; and means for processing the voice message in accordance with the recipient voice message transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling a voice message in a telecommunication network, said method comprising the steps of: providing an address associated with a recipient of the voice message; prior to transmitting the voice message from an origination address of the sender to the recipient, providing a recipient voice message instruction over a telecommunication network channel, wherein the voice message is to be processed in accordance with the recipient voice message instruction.
In accordance with another aspect of the invention, there is provided a method of controlling a digitized voice data in a computer network, said method comprising the steps of: entering the digitized voice data into the computer network; prior to transmitting the digitized voice data from an origination address of the sender to the recipient, obtaining a recipient address over the computer network; and transmitting the digitized voice data to the recipient address.
In accordance with another aspect of the invention, there is provided a method of controlling transmission of message data from a sender having an origination address to a recipient having a first destination address, comprising: the recipient providing at least one specific instruction from a plurality of instructions for storage in a storage medium for controlling an initial transmission of the message data to an address associated with the recipient; and processing the message 5b data in accordance with the at least one specific instruction provided by the recipient for controlling the initial transmission of message data directed to the recipient.
In accordance with another aspect of the invention, there is provided a method of controlling transmission of electronic message data from a sender having an origination address to a recipient having a first destination address, comprising: receiving at least one specific instruction from a plurality of instructions for storage in a storage medium for controlling an initial transmission of the electronic message data to an address associated with the recipient; and processing the electronic message data in accordance with the at least one specific instruction provided by the recipient for controlling the initial transmission of the electronic message data directed to the recipient.
In accordance with another aspect of the invention, there is provided a method for controlling a message in a message system, the method comprising the steps of: acquiring and storing a message from a sender;
acquiring and storing a destination address; acquiring and storing a sender delivery command; and processing the message according to a recipient instruction and the sender delivery command, the recipient instruction taking priority over the sender delivery command, the recipient instruction corresponding to the destination address and an identity of the sender, wherein the recipient instruction includes an instruction that controls a transmission of the message from an origination address of the sender of the message.
In accordance with another aspect of the invention, there is provided a method for selectively Ili ,I
5c transmitting a message between a first and a second message network subsystem, each message network subsystems having a message system and a network interface device, the method comprising the steps of: the first message network subsystem acquiring a message from a sending user having an origination address; the first message network subsystem digitizing and storing the message; the first message network subsystem acquiring a destination address from the sending user, the destination address corresponding to the message; the first message network subsystem storing the destination address; the first message network subsystem acquiring a sending instruction from the sending user; the first message network subsystem storing the sending instruction; the first message network subsystem transmitting the destination address to the second network subsystem; the first message network subsystem receiving a transmit instruction from the second network subsystem, the transmit instruction corresponding to the destination address and the origination address, the transmit instruction including an instruction to convert the message into a message type or to block transmission of the message from the origination address; and the first message network subsystem processing the message according to the transmit instruction and the sending instruction, the transmit instruction taking precedence over the sending instruction.
In accordance with another aspect of the invention, there is provided a method for selectively transmitting a message between a first and a'second message network subsystem, each message network subsystems having a message system and a network interface device, the method comprising the steps of: the second message network subsystem acquiring and storing a transmit instruction from a recipient having a recipient address, the transmit 5d instruction corresponding to a sender, the transmit instruction including an instruction either to transmit the message from an origination address of the sender in an electronic mail format or to block transmission of the message from the origination address; the second message network subsystem receiving the destination address from the first message network subsystem; the second message network subsystem determining if the destination address corresponds to the recipient address; the second message network subsystem retrieving the transmit instruction; and the second message network subsystem transmitting the transmit instruction to the first message network subsystem.
In accordance with another aspect of the invention, there is provided a method of controlling a digitized voice data in a computer network, the method comprising the steps of: entering the digitized voice data into the computer network;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction over the computer network; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling digitized voice data in a computer network, the method comprising the steps of: receiving the digitized voice; prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction;
storing the recipient transmission instruction in a voice message computer system;
processing the stored recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling digitized voice data in a computer network, the method comprising the steps of: digitizing voice data; prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a 5e recipient address and a recipient transmission instruction over the computer network; processing the recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a computer readable medium having stored thereon computer executable components, the medium comprising: a voice data controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized voice data from an origination address of a sender to a recipient, and transmit the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a computer readable medium having stored thereon computer executable components, the medium comprising: a message controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized message data from an origination address of a sender to a recipient, and transmit the digitized message data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a computer readable medium having stored thereon computer executable components, the medium comprising: a voice mail controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting a digitized voice mail from an origination address of a sender to a recipient, and transmit the digitized voice mail to the recipient address in accordance with the recipient transmission instruction.
Additional objects and advantages of this invention will be apparent from the following detailed description of preferred embodiments thereof which proceeds with reference to the accompanying drawings.
5f Brief Description of the Drawings Fig. 1 is a simplified schematic block diagram of a telephonic voice message system in which voice message transmission is controllable according to the method of the present invention.
Fig. 2 is a flow diagram showing a method of controlling voice message transmission in the system of Fig. 1 according to the present invention.
Fig. 3 is a simplified schematic block diagram of a pair of networked telephonic voice message systems in which voice message transmission is controllable according to the method of the present invention.
Fig. 4 is a flow diagram showing a method of controlling voice message transmission in the system of Fig. 3 according to the present invention.
Detailed Description of Preferred Embodiments Fig. 1 represents a generally conventional telephonic voice message apparatus or system 10 that controls transmission, delivery, and storage of voice messages, which are sometimes referred to as Voice Mail messages. Telephonic voice message system 10 may be of the type manufactured and sold by any of a large number of manufacturers that include VMI, Comverse, Centigram, Rolm, Northern, or Boston Technology. Exemplary models of voice message system 10 may include the INFINITY 2 manufactured by Comverse Technology Inc. of Woodbury, New York and the ONE-VIEW manufactured by Centigram Communications of San Jose, California.
Voice message system 10 may be telephonically accessed by multiple system users, each of which has an assigned message address or "mailbox," as well as system visitors who do not have assigned message addresses on voice message system 10. For reference purposes, voice message system 10 is shown connected to telephones 12 and 14 by which, respectively, a message sender (user A) and a message recipient (user B) access voice message system 10.
It will be appreciated that telephones 12 and 14 may be located anywhere and can access voice message system through any switching or transmission systems, including a private branch exchange (PBX), local public switched telephone network (PSTN), or long distance or international telephone lines or channels. Telephones 12 and 14 require only basic capabilities (e.g., a DTMF
keypad) to be operable with voice message system 10.
For purposes of clarity, message senders and recipients having assigned voice message addresses on voice message system 10 are referred to herein as system users. Voice message system 10 is also capable of receiving voice messages from others, who are referred to herein as system visitors. The following description is directed mainly to communication between system users A
and B, but is similarly applicable to communication between a system visitor and either of system users A and B.
In conventional operation of voice message system 10, user A sends user B a voice message by telephoning voice message system 10 from telephone 12 and speaking into it to create avoice message or voice message data. Voice message system 10 automatically digitizes the voice message for storage. User A directs the voice message to its destination (e.g., user B) and adds any conventional sender delivery commands for voice message system 10 (e.g.., message delivery priority) by keying the destination message address and sender delivery command codes on the DTMF keypad of telephone 12.
Alternatively, voice message system 10 includes a voice recognition subsystem that allows the sender to enter the destination address and any sender delivery commands merely by stating them.
Voice message system 10 associates the digitized voice message data with the destination message address and sender delivery commands and stores them for retrieval by the recipient (user B). Typically, voice message system 10 delivers to telephone 14 an indication that a message is available for retrieval by user B.
Alternatively, user B may call voice message system 10 to check for any voice messages. In generally this manner, a system user A on virtually any voice mail system is able to send a voice message to another system user B.
In accordance with the present invention, users A and B, as well as any others of the many system users, can control the transmission of voice messages or information directed to their message addresses by selecting preprogrammed voice message transmission instructions that are stored on voice message system 10.
With increasing numbers of telephonic voice messages and voice message system users, voice message transmission instructions selectable by the recipient can prevent voice message system 10 from becoming inconvenient or burdensome to use.
Fig. 2 is a flow diagram showing a preferred method 20 of controlling transmission of voice message data according to the present invention. Voice message i transmission control method 20 is described with reference to communication between systems users A and B, but is similarly applicable to communication from a system visitor to a system user.
NDED SHEET
Process block 22 represents that user A makes telephone contact with voice message system 10. The telephone contact with voice message system 10 may be specifically initiated by user A, or user A may be automatically transferred to voice message system 10 as a result of attempting to make a direct telephonic call to user B.
Process block 26 represents that user A speaks into a telephone to create or originate f or user B a voice message from which voice message system 10 generates and stores voice message data or information. Voice message system 10 also acquires and stores the message address for user B and any sender delivery commands selected by user A. As is known in the art, the message address for user B
may be keyed into a DTMF telephone keypad by user A or may have been previously acquired by voice message system 10.
Alternatively, voice message system 10 includes a voice recognition subsystem that allows the sender to enter the destination address and any sender delivery commands merely by stating them.
Inquiry block 28 represents an inquiry whether the destination message address is a valid address on voice message system 10 and whether there is a specified voice message transmission instruction previously selected by user B for controlling voice messages directed to the destination message address. This inquiry takes place in response to the entry by user A of a destination message address or any sender delivery commands that are stored for delivery to the destination voice message address of user B. For example, voice message system 10 confirms whether the destination message address is a valid address and reviews a stored first listing of destination message addressees that have specified voice message transmission instructions.
AMENDED SHEET
C
If the destination message address is valid and has a specified voice message transmission instruction, inquiry block 28 proceeds to process block 30. If the destination message address is valid and does not have a specified voice message transmission instruction, inquiry block 28 proceeds to process block 34. If the destination message address is not valid, an invalid address message is delivered to user A.
Process block 30 represents that voice message system 10 accesses the specified voice message transmission instructions for the destination message address from a stored listing of destination message addresses and associated specified voice message transmission instructions. It will be appreciated that voice message system 10 is analogous to a computer by being programmable and having large information storage capacity. Storing the listings and programming voice message system 10 to create, review and access the listings is within the capabilities of persons skilled in the art.
The selectable voice message transmission instructions can include, for example, transmitting the telephonic voice message data to an alternate or additional voice message destination having a voice message address different from the destination voice message address, determining whether the origination address is included in a list of at least one acceptable origin address and transmitting the voice message to the destination only if the origination address is included in the preselected set, or determining whether the origination address is included in a list of at least one unacceptable origin address and blocking transmission of the voice message to the destination address whenever the origination address is included in the list.
The selectable voice message transmission instructions also can include assigning voice messages from a specified origination address with a priority (e.g., high or low) that determines the sequence in which 5 messages are retrieved by the recipient, or designating voice messages from a specified origination address as being private so the messages cannot be copied or forwarded. If voice message system 10 includes a voice recognition and conversion subsystem, the selectable voice 10 message transmission instructions can include converting voice messages to text data suitable for delivery as electronic mail to a selected electronic mailbox. The selectable voice message transmission instructions can further include converting the text data to a facsimile document suitable for delivery to a facsimile device.
User B selects voice message transmission instructions by keying corresponding command or selection codes on the DTMF keypad of telephone 14 in response to interactive voice prompts from voice message system 10.
Alternatively, voice message system 10 includes a voice recognition subsystem that allows user B to select voice message transmission instructions merely by stating the corresponding command or selection codes. As another alternative, user B can select voice message transmission instructions by entering corresponding command or selection codes into voice message system 10 with a personal computer in communication with system 10..
Process block 32 represents that voice message system 10 processes the voice message data in accordance with any specified voice message transmission instruction.
Process block 34 represents that voice message system 10 directs the voice message data to the destination message address as a conventional voice message, stores it for retrieval by the recipient (user B), and provides an indication at telephone 14 that a l1 voice message is available for retrieval. It will be appreciated that the internal operation of voice message systems from different manufacturers will vary. For example, directing voice message data to the destination message address may or may not include shifting or transmitting voice message data. With regard to the present invention, the signal processing details by which a particular voice message system makes a voice message available for retrieval are not material.
Process block 36 represents that method 20 is completed.
Voice message transmission control method 20 has been described with reference to a single otherwise conventional voice message system 10.. The voice message transmission control method of the present invention is also applicable to a network of at least two separate voice message systems. With the increased numbers of users and potential voice messages on such a network, recipient control over voice messages becomes particularly desirable.
Fig.. 3 shows a telephonic voice message apparatus 40 having a pair of generally conventional telephonic voice message systems 50 and 52 that are operable independently and communicate with. each other through a voice message system network 54. Telephonic voice message systems 50 and 52 are preferably similar to voice message system 10.
Voice message systems 50 and 52 may be telephonically accessed by multiple system users of either system, each system user having an assigned message address or "mailbox," as well as system visitors who do not have message addresses on voice message system 50 or 52. For reference purposes, voice message systems 50 and 52 are shown connected to telephones 56 and 58 by which a message sender (user X) and a message recipient (user Y) WIT rte ( .lf.l!.k.
access voice message systems 50 and 52, respectively.
Telephones 56 and 58 provide substantially the same access to respective voice message systems 50 and 52 that telephones 12 and 14 provide to voice message system 10-voice message system network 54 includes network interface nodes or devices 60 and 62 through which voice message systems 50 and 52 access each other, as well as other voice message systems connected to network 54 but not shown. Network interface devices 60 and 62 may be, for example, an APOGEE WORLDGATE manufactured by the assignee of this application. Voice message system 50 and network interface device 60 compose a first voice message network subsystem 61, and voice message system 52 and network interface device 62 compose a second voice message network subsystem 63. Network interface devices 60 and 62 are operable independently of and may each serve one or more voice message systems. Network interface devices 60 and 62 are interconnected by at least one telecommunication channel 64, which is preferably a high capacity digital telecommunication channel over which large volumes of voice message data can be transmitted efficiently.
Due to the independent operability of voice message systems 50 and 52, the method by which a recipient controls voice messages directed to him preferably differs from voice message transmission control method 20. Fig. 4 is a flow diagram showing a preferred method 70 of controlling transmission of voice message data between independently operable voice message systems 50 and 52 in accordance with the present invention-. Voice message transmission control method 70 is described with reference to communication between system users X and Y, but is similarly applicable to communication between a system user and a system visitor.
Process block 72 represents that user X makes telephone contact with voice message system 50. The telephone contact with voice message system 50 would typically be specifically initiated by user X. If user X
attempts to make a direct telephonic call to user Y and is redirected to a voice message system, user X typically would be transferred to voice message system 52 with which user Y is associated. A voice message left by user X
directly on voice message system 52 would preferably be processed by voice message transmission control method 20.
Process block 76 represents that user X speaks into telephone 56 to create or originate for user Y a voice message from which voice message system 50 generates and stores voice message data or information. Voice message system 50 also acquires and stores the message address for user Y and any sender delivery instructions selected by user X. As is known in the art, the destination message address may be keyed into a DTMF
telephone keypad by user X or may have been previously acquired by voice message system 50. Alternatively, voice message system 50 includes a voice recognition subsystem that allows user X to enter the destination address and any sender delivery commands merely by stating them.
Since the destination message address does not reside on voice message system 50, user X would typically have to enter an expanded destination message address that includes an indication that it resides on voice message system 52.
Process block 78 represents that expanded destination message address of recipient's (user Y's) telephone 58 is transmitted from voice message system 50 to associated network interface device 60.
Inquiry block 80 represents an inquiry whether the destination message address is a valid address on voice message system 52 and whether there is a specified voice message transmission instruction previously selected by user Y for controlling voice messages directed to the destination message address. In a first preferred embodiment, voice message system 50 transmits the expanded destination message address to associated network interface device 60, which forwards the destination message address over channel 64 to network interface device 62 associated with voice message system 52.
Network interface device 62 confirms whether the destination message address is a valid address of voice message system 52 and reviews a stored first listing of destination message addressees that have specified voice message transmission instructions. In this embodiment, information regarding valid addresses of voice message system 52 and their associated voice message transmission instructions are periodically transferred from system 52 to network interface device 62.
In a second preferred embodiment, the expanded destination message address is transmitted to voice message system 52 via network interface device 60, channel 64, and network interface device 62. In response to a query from network interface device 62, voice message system 52 confirms whether the destination message address is a valid address and reviews a stored first listing of destination message addressees that have specified voice message transmission instructions.
If the destination message address is valid and has a specified voice message transmission instruction, inquiry block 80 proceeds to process block 82. If the destination message address is valid and does not have a specified voice message transmission instruction, inquiry block 80 proceeds to process block 88. If the destination message address is not valid, an invalid address message is provided to user X by way of the sender's voice message address.
Process block 82 represents that the specified voice message transmission instructions for the destination message address are accessed from a stored listing of destination message addresses and associated 5 specified voice message transmission instructions. In the first and second preferred embodiments, the instructions are accessed by network interface device 62 and voice message system 52, respectively.
It will be appreciated that voice message 10 systems 50 and 52 and network interface devices 60 and 62 are analogous to computers by being programmable and having large information storage capacity. Storing the listings on and programming voice message system 52 or network interface devices 62 to create, review and access 15 the listings is within the capabilities of persons skilled in the art. The voice message transmission instructions and manner of selecting them can include those described above with reference to voice message system 10..
Alternatively, network 54 could provide operator assistance services by which user Y could select voice message transmission instructions by calling and informing a network operator of the instructions the user has selected.
Process block 84 represents that a signal carrying the voice message transmission instructions is transmitted to network interface device 60 via network interface device 62 and channel 64. Thus, a message recipient (user Y) can block or reroute selected messages before there is an attempt to transmit them to the recipient as designated by the message originator (user X).
Process block 86 represents that voice message system 50 transmits the voice message data co network interface device 60, which processes the voice message data in accordance with any specified voice message transmission instruction. Thus, because of the noncontemporaneous nature of voice message communication, the message originator and recipient are not in communication during the processing of voice message transmission instructions established by the recipient..
Process block 88 represents that voice message system 50 directs the voice message data to the destination message address on voice message system 52 via network 54. Voice message system 52 stores the voice message data for retrieval by the recipient (user Y) and provides an indication at telephone 58 that a voice message is available for retrieval.
Process block 90 represents that method 70 is completed.
To control costs and message retrieval time, large entities using voice messaging need to regulate the originators of incoming voice messages and restrict the number of them. Significant costs include delivery system transient memory storage capacity, local access charges $ 20 (e.g., 800 number or Bell Operating Company access charges), potential loss of opportunity (e.g., recipient is in different place and time from place and time of message transmission), and message transmission costs.
The following example demonstrates the capability of the invention to achieve significant cost savings by allowing a recipient to block or re-route selected messages before they are transmitted to the recipient as designated by the message originator. For purposes of illustration only, the example is described with reference to the Fig. 3 embodiment.
EXAMPLE
User X wants to leave a message for user Y.
User X specifies certain delivery instructions such as routine delivery scheduling and nonconfidential message, but user Y has specified for messages addressed to him different message delivery instructions that include location re-routing, priority delivery, private message, encrypted message, and delivery cercif.ication. Processing of the message by user X proceeds as follows.
User X records a message on voice message system 50 and, upon completing his message, proceeds to other, unrelated activities. voice message system 50 communicates with network interface device 60 to indicate the presence of the message user X left and gives delivery instructions including the delivery address, length, and urgency of the message. Network interface device 60 communicates the delivery instruction information across telecommunication channel 64 to network interface device 62, which in turn communicates with voice message system 52 to validate the delivery address and check for any alternative delivery instructions placed by user Y in either network interface device 62 or voice message system 52.
Voice message system 52 provides back to network interface device 62 the alternative instructions specified by user Y and a confirmation of a valid delivery address.
The alternative instructions and confirmation are then transmitted across telecommunication channel 64 to network interface device 60 to substitute the message delivery instructions of user Y for those of user X. Because user Y specified that messages addressed to him be re-routed, a significant cost saving is achieved as a consequence of the nontransmission of the message of user X to the original delivery address of user Y.
The processing of message setup instructions is analogous to that for real-time telephone call setup instructions, and in both cases the cost is relatively low. Neither user X nor user Y incurs a cost above that of normal network overhead; therefore, the transmission of , 1 l voice message transmission instructions achieves the savings objective for user Y.
In response to the change in message instructions, network interface device 60 can reroute the S message in accordance with the alternative instructions, which at a minimal cost change the delivery address, priority, confidentiality, encryption, and certification to those specified by user Y. For, example, if user Y
specifies an address on the same system as that of the address of user X, the only cost incurred to deliver the message would be the local access charge to point the message to the delivery address commanded by user Y.
This example demonstrates that no message originator or recipient is on line during message management processing of a previously recorded message, which processing is based on functions a message nonoriginator has defined. This example also shows the invention can be implemented in a local system, local area network (LAN), and wide area network (WAN) environment.
Skilled persons will appreciate that the message management functions carried out by way of example with reference to the Fig. 3 system can be distributed to other system components, such as those of the system of Fig. 1.
Skilled workers will recognize that the above-described voice message transmission example would also be applicable to other types of non-contemporaneous message transmission such as those found in facsimile document store and forward services and electronic mail, and that the communications medium employed need not be a telecommunications channel.
Skilled workers will further recognize that many changes may be made to the details of the above-described embodiment of this invention without departing from the underlying principles thereof. For example, voice message transmission control method 70 is described with reference I . . = 1 j 10 5pF
!F{
to separate network interface devices 60 and 62 for respective voice message systems 50 and 52. As an alternative embodiment, voice message transmission control method 70 could operate with voice message systems 50 and 5.2 and only a single network interface device in direct communication with both message systems. The scope of the present invention should be determined, therefore, only by the following claims.
{
In contrast, voice-based information or messages on telephonic voice message systems are reviewed aurally, which requires that the recipient review telephonic voice messages serially. With increasing numbers of telephonic voice messages, the review of messages by a recipient can become excessively time-consuming and burdensome.
This burden can be exacerbated because conventional telephonic voice message systems provide the recipient with little control over which information is received over the system.. In contrast, some conventional communication systems other than telephonic voice message systems provide the recipient of the information with at least minor control over the information received.. For example, some direct telephonic communication systems include features such as call forwarding. Some electronic mail systems include message notification prioritization based on the identity of the sending party.
EP-A-0 588 101 discloses a message storage and retrieval system employing selected caller processing which uses automatic number identification (ANI) to implement several voice message instruction features such as message forwarding, message priority, customized greetings and single digit call-back to the voice message originator.
The instructions are executed on voice messages that have already been transmitted and stored by a sender in the recipient's voice message system.
AMENDED SHEET
Summary of the Invention An object of the present invention is, therefore, to provide a method of controlling transmission of telephonic voice message information.
Another object of this invention is to provide such a method in which the recipient controls the telephonic voice message data to be received.
AMENDED SHEET
A further object of this invention is to provide such a method in which the telephonic voice message data to be received is controlled according to the voice message system address of the sender.
The present invention is directed to a method of controlling transmission of voice messages or information via telephonic voice message systems. In a preferred embodiment, a person speaks into a telephone to create or originate a voice message to be sent to another person.
The recipient of the message has an assigned address or "mailbox" on the telephonic voice message system analogous to a telephone number and referred to as the destination voice message address. The sender may have an assigned address on and be a system user of the voice message system or may be a system visitor without a permanent system address and who, for example, accesses the system after an unsuccessful direct telephone call to the recipient.
4 After the sender has originated the voice message, the sender directs the voice message to the recipient by sending the voice message and the destination address to the telephonic voice message system. In many systems, the originator keys the destination address number into a DTMF telephone keypad. Other voice message systems include voice recognition subsystems that allow the originator to enter the destination address merely by stating it. Upon receipt of the voice message and the destination address, the telephonic voice message system determines whether the destination voice message address is valid and whether it has a specified voice message transmission instruction previously selected by the recipient for controlling voice messages directed to the destination address.
Preferably, a variety of voice message transmission instructions can be selected by the AMENDED SHEET
recipient. The selectable voice message transmission instructions can include, for example, transmitting the telephonic voice message data to an alternate or additional voice message destination having a voice message address different from the destination voice message address, determining whether the origination address is included in a list of at least one acceptable origin address and transmitting the voice message.to the destination only if the origination address is included in the preselected set, or determining whether the origination address is included in a list of at least one unacceptable origin address and blocking transmission of the voice message to the destination address whenever the origination address is included in the list.
The selectable voice message transmission instructions also can include assigning voice messages from a specified origination address with a delivery priority (e.g., high or low) that determines the sequence in which messages are retrieved by the recipient, or designating voice messages from a specified origination address as being private so the messages cannot be copied or forwarded. If the voice message system includes a voice recognition and conversion subsystem, the selectable voice message transmission instructions can include converting voice messages to electronic mail or facsimile documents and delivering them to a selected electronic mailbox or facsimile device, respectively.
Whenever the destination address has a specified voice message transmission instruction for controlling transmission of the telephonic voice message data, the voice message system processes the voice message according to the instruction. Whenever the destination address has no specified voice message transmission instruction for controlling transmission of the telephonic voice message data, the voice message is transmitted to the destination address and stored for retrieval by the recipient, as in conventional operation of voice message systems.
In accordance with an aspect of the invention, there is provided a method of controlling digitized voice 5 data in a computer network, said method comprising the steps of: acquiring an address for a recipient of the digitized voice data; prior to transmitting the digitized voice data from an origination address of the sender to the recipient, obtaining a recipient transmission instruction over the computer network; and processing the digitized voice data in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling a voice message from a sender to a recipient in a telecommunication network, said method comprising the steps of: at a first network subsystem, providing an address associated with the recipient; generating and storing a voice message at the first network subsystem; prior to transmitting the voice message from an origination address of the sender to the recipient, acquiring a recipient voice message transmission instruction over a telecommunication network channel from a second network subsystem; and processing the voice message in accordance with the recipient voice message transmission instruction.
In accordance with another aspect of the invention, there is provided a voice message system comprising: first telecommunication network subsystem;
second telecommunication network subsystem; means for obtaining a recipient address and a recipient voice message transmission instruction, prior to transmitting a voice message from an origination address of a sender in the first telecommunication network subsystem to the second 5a telecommunication network subsystem over a telecommunication network channel; and means for processing the voice message in accordance with the recipient voice message transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling a voice message in a telecommunication network, said method comprising the steps of: providing an address associated with a recipient of the voice message; prior to transmitting the voice message from an origination address of the sender to the recipient, providing a recipient voice message instruction over a telecommunication network channel, wherein the voice message is to be processed in accordance with the recipient voice message instruction.
In accordance with another aspect of the invention, there is provided a method of controlling a digitized voice data in a computer network, said method comprising the steps of: entering the digitized voice data into the computer network; prior to transmitting the digitized voice data from an origination address of the sender to the recipient, obtaining a recipient address over the computer network; and transmitting the digitized voice data to the recipient address.
In accordance with another aspect of the invention, there is provided a method of controlling transmission of message data from a sender having an origination address to a recipient having a first destination address, comprising: the recipient providing at least one specific instruction from a plurality of instructions for storage in a storage medium for controlling an initial transmission of the message data to an address associated with the recipient; and processing the message 5b data in accordance with the at least one specific instruction provided by the recipient for controlling the initial transmission of message data directed to the recipient.
In accordance with another aspect of the invention, there is provided a method of controlling transmission of electronic message data from a sender having an origination address to a recipient having a first destination address, comprising: receiving at least one specific instruction from a plurality of instructions for storage in a storage medium for controlling an initial transmission of the electronic message data to an address associated with the recipient; and processing the electronic message data in accordance with the at least one specific instruction provided by the recipient for controlling the initial transmission of the electronic message data directed to the recipient.
In accordance with another aspect of the invention, there is provided a method for controlling a message in a message system, the method comprising the steps of: acquiring and storing a message from a sender;
acquiring and storing a destination address; acquiring and storing a sender delivery command; and processing the message according to a recipient instruction and the sender delivery command, the recipient instruction taking priority over the sender delivery command, the recipient instruction corresponding to the destination address and an identity of the sender, wherein the recipient instruction includes an instruction that controls a transmission of the message from an origination address of the sender of the message.
In accordance with another aspect of the invention, there is provided a method for selectively Ili ,I
5c transmitting a message between a first and a second message network subsystem, each message network subsystems having a message system and a network interface device, the method comprising the steps of: the first message network subsystem acquiring a message from a sending user having an origination address; the first message network subsystem digitizing and storing the message; the first message network subsystem acquiring a destination address from the sending user, the destination address corresponding to the message; the first message network subsystem storing the destination address; the first message network subsystem acquiring a sending instruction from the sending user; the first message network subsystem storing the sending instruction; the first message network subsystem transmitting the destination address to the second network subsystem; the first message network subsystem receiving a transmit instruction from the second network subsystem, the transmit instruction corresponding to the destination address and the origination address, the transmit instruction including an instruction to convert the message into a message type or to block transmission of the message from the origination address; and the first message network subsystem processing the message according to the transmit instruction and the sending instruction, the transmit instruction taking precedence over the sending instruction.
In accordance with another aspect of the invention, there is provided a method for selectively transmitting a message between a first and a'second message network subsystem, each message network subsystems having a message system and a network interface device, the method comprising the steps of: the second message network subsystem acquiring and storing a transmit instruction from a recipient having a recipient address, the transmit 5d instruction corresponding to a sender, the transmit instruction including an instruction either to transmit the message from an origination address of the sender in an electronic mail format or to block transmission of the message from the origination address; the second message network subsystem receiving the destination address from the first message network subsystem; the second message network subsystem determining if the destination address corresponds to the recipient address; the second message network subsystem retrieving the transmit instruction; and the second message network subsystem transmitting the transmit instruction to the first message network subsystem.
In accordance with another aspect of the invention, there is provided a method of controlling a digitized voice data in a computer network, the method comprising the steps of: entering the digitized voice data into the computer network;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction over the computer network; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling digitized voice data in a computer network, the method comprising the steps of: receiving the digitized voice; prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction;
storing the recipient transmission instruction in a voice message computer system;
processing the stored recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a method of controlling digitized voice data in a computer network, the method comprising the steps of: digitizing voice data; prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a 5e recipient address and a recipient transmission instruction over the computer network; processing the recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a computer readable medium having stored thereon computer executable components, the medium comprising: a voice data controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized voice data from an origination address of a sender to a recipient, and transmit the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a computer readable medium having stored thereon computer executable components, the medium comprising: a message controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized message data from an origination address of a sender to a recipient, and transmit the digitized message data to the recipient address in accordance with the recipient transmission instruction.
In accordance with another aspect of the invention, there is provided a computer readable medium having stored thereon computer executable components, the medium comprising: a voice mail controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting a digitized voice mail from an origination address of a sender to a recipient, and transmit the digitized voice mail to the recipient address in accordance with the recipient transmission instruction.
Additional objects and advantages of this invention will be apparent from the following detailed description of preferred embodiments thereof which proceeds with reference to the accompanying drawings.
5f Brief Description of the Drawings Fig. 1 is a simplified schematic block diagram of a telephonic voice message system in which voice message transmission is controllable according to the method of the present invention.
Fig. 2 is a flow diagram showing a method of controlling voice message transmission in the system of Fig. 1 according to the present invention.
Fig. 3 is a simplified schematic block diagram of a pair of networked telephonic voice message systems in which voice message transmission is controllable according to the method of the present invention.
Fig. 4 is a flow diagram showing a method of controlling voice message transmission in the system of Fig. 3 according to the present invention.
Detailed Description of Preferred Embodiments Fig. 1 represents a generally conventional telephonic voice message apparatus or system 10 that controls transmission, delivery, and storage of voice messages, which are sometimes referred to as Voice Mail messages. Telephonic voice message system 10 may be of the type manufactured and sold by any of a large number of manufacturers that include VMI, Comverse, Centigram, Rolm, Northern, or Boston Technology. Exemplary models of voice message system 10 may include the INFINITY 2 manufactured by Comverse Technology Inc. of Woodbury, New York and the ONE-VIEW manufactured by Centigram Communications of San Jose, California.
Voice message system 10 may be telephonically accessed by multiple system users, each of which has an assigned message address or "mailbox," as well as system visitors who do not have assigned message addresses on voice message system 10. For reference purposes, voice message system 10 is shown connected to telephones 12 and 14 by which, respectively, a message sender (user A) and a message recipient (user B) access voice message system 10.
It will be appreciated that telephones 12 and 14 may be located anywhere and can access voice message system through any switching or transmission systems, including a private branch exchange (PBX), local public switched telephone network (PSTN), or long distance or international telephone lines or channels. Telephones 12 and 14 require only basic capabilities (e.g., a DTMF
keypad) to be operable with voice message system 10.
For purposes of clarity, message senders and recipients having assigned voice message addresses on voice message system 10 are referred to herein as system users. Voice message system 10 is also capable of receiving voice messages from others, who are referred to herein as system visitors. The following description is directed mainly to communication between system users A
and B, but is similarly applicable to communication between a system visitor and either of system users A and B.
In conventional operation of voice message system 10, user A sends user B a voice message by telephoning voice message system 10 from telephone 12 and speaking into it to create avoice message or voice message data. Voice message system 10 automatically digitizes the voice message for storage. User A directs the voice message to its destination (e.g., user B) and adds any conventional sender delivery commands for voice message system 10 (e.g.., message delivery priority) by keying the destination message address and sender delivery command codes on the DTMF keypad of telephone 12.
Alternatively, voice message system 10 includes a voice recognition subsystem that allows the sender to enter the destination address and any sender delivery commands merely by stating them.
Voice message system 10 associates the digitized voice message data with the destination message address and sender delivery commands and stores them for retrieval by the recipient (user B). Typically, voice message system 10 delivers to telephone 14 an indication that a message is available for retrieval by user B.
Alternatively, user B may call voice message system 10 to check for any voice messages. In generally this manner, a system user A on virtually any voice mail system is able to send a voice message to another system user B.
In accordance with the present invention, users A and B, as well as any others of the many system users, can control the transmission of voice messages or information directed to their message addresses by selecting preprogrammed voice message transmission instructions that are stored on voice message system 10.
With increasing numbers of telephonic voice messages and voice message system users, voice message transmission instructions selectable by the recipient can prevent voice message system 10 from becoming inconvenient or burdensome to use.
Fig. 2 is a flow diagram showing a preferred method 20 of controlling transmission of voice message data according to the present invention. Voice message i transmission control method 20 is described with reference to communication between systems users A and B, but is similarly applicable to communication from a system visitor to a system user.
NDED SHEET
Process block 22 represents that user A makes telephone contact with voice message system 10. The telephone contact with voice message system 10 may be specifically initiated by user A, or user A may be automatically transferred to voice message system 10 as a result of attempting to make a direct telephonic call to user B.
Process block 26 represents that user A speaks into a telephone to create or originate f or user B a voice message from which voice message system 10 generates and stores voice message data or information. Voice message system 10 also acquires and stores the message address for user B and any sender delivery commands selected by user A. As is known in the art, the message address for user B
may be keyed into a DTMF telephone keypad by user A or may have been previously acquired by voice message system 10.
Alternatively, voice message system 10 includes a voice recognition subsystem that allows the sender to enter the destination address and any sender delivery commands merely by stating them.
Inquiry block 28 represents an inquiry whether the destination message address is a valid address on voice message system 10 and whether there is a specified voice message transmission instruction previously selected by user B for controlling voice messages directed to the destination message address. This inquiry takes place in response to the entry by user A of a destination message address or any sender delivery commands that are stored for delivery to the destination voice message address of user B. For example, voice message system 10 confirms whether the destination message address is a valid address and reviews a stored first listing of destination message addressees that have specified voice message transmission instructions.
AMENDED SHEET
C
If the destination message address is valid and has a specified voice message transmission instruction, inquiry block 28 proceeds to process block 30. If the destination message address is valid and does not have a specified voice message transmission instruction, inquiry block 28 proceeds to process block 34. If the destination message address is not valid, an invalid address message is delivered to user A.
Process block 30 represents that voice message system 10 accesses the specified voice message transmission instructions for the destination message address from a stored listing of destination message addresses and associated specified voice message transmission instructions. It will be appreciated that voice message system 10 is analogous to a computer by being programmable and having large information storage capacity. Storing the listings and programming voice message system 10 to create, review and access the listings is within the capabilities of persons skilled in the art.
The selectable voice message transmission instructions can include, for example, transmitting the telephonic voice message data to an alternate or additional voice message destination having a voice message address different from the destination voice message address, determining whether the origination address is included in a list of at least one acceptable origin address and transmitting the voice message to the destination only if the origination address is included in the preselected set, or determining whether the origination address is included in a list of at least one unacceptable origin address and blocking transmission of the voice message to the destination address whenever the origination address is included in the list.
The selectable voice message transmission instructions also can include assigning voice messages from a specified origination address with a priority (e.g., high or low) that determines the sequence in which 5 messages are retrieved by the recipient, or designating voice messages from a specified origination address as being private so the messages cannot be copied or forwarded. If voice message system 10 includes a voice recognition and conversion subsystem, the selectable voice 10 message transmission instructions can include converting voice messages to text data suitable for delivery as electronic mail to a selected electronic mailbox. The selectable voice message transmission instructions can further include converting the text data to a facsimile document suitable for delivery to a facsimile device.
User B selects voice message transmission instructions by keying corresponding command or selection codes on the DTMF keypad of telephone 14 in response to interactive voice prompts from voice message system 10.
Alternatively, voice message system 10 includes a voice recognition subsystem that allows user B to select voice message transmission instructions merely by stating the corresponding command or selection codes. As another alternative, user B can select voice message transmission instructions by entering corresponding command or selection codes into voice message system 10 with a personal computer in communication with system 10..
Process block 32 represents that voice message system 10 processes the voice message data in accordance with any specified voice message transmission instruction.
Process block 34 represents that voice message system 10 directs the voice message data to the destination message address as a conventional voice message, stores it for retrieval by the recipient (user B), and provides an indication at telephone 14 that a l1 voice message is available for retrieval. It will be appreciated that the internal operation of voice message systems from different manufacturers will vary. For example, directing voice message data to the destination message address may or may not include shifting or transmitting voice message data. With regard to the present invention, the signal processing details by which a particular voice message system makes a voice message available for retrieval are not material.
Process block 36 represents that method 20 is completed.
Voice message transmission control method 20 has been described with reference to a single otherwise conventional voice message system 10.. The voice message transmission control method of the present invention is also applicable to a network of at least two separate voice message systems. With the increased numbers of users and potential voice messages on such a network, recipient control over voice messages becomes particularly desirable.
Fig.. 3 shows a telephonic voice message apparatus 40 having a pair of generally conventional telephonic voice message systems 50 and 52 that are operable independently and communicate with. each other through a voice message system network 54. Telephonic voice message systems 50 and 52 are preferably similar to voice message system 10.
Voice message systems 50 and 52 may be telephonically accessed by multiple system users of either system, each system user having an assigned message address or "mailbox," as well as system visitors who do not have message addresses on voice message system 50 or 52. For reference purposes, voice message systems 50 and 52 are shown connected to telephones 56 and 58 by which a message sender (user X) and a message recipient (user Y) WIT rte ( .lf.l!.k.
access voice message systems 50 and 52, respectively.
Telephones 56 and 58 provide substantially the same access to respective voice message systems 50 and 52 that telephones 12 and 14 provide to voice message system 10-voice message system network 54 includes network interface nodes or devices 60 and 62 through which voice message systems 50 and 52 access each other, as well as other voice message systems connected to network 54 but not shown. Network interface devices 60 and 62 may be, for example, an APOGEE WORLDGATE manufactured by the assignee of this application. Voice message system 50 and network interface device 60 compose a first voice message network subsystem 61, and voice message system 52 and network interface device 62 compose a second voice message network subsystem 63. Network interface devices 60 and 62 are operable independently of and may each serve one or more voice message systems. Network interface devices 60 and 62 are interconnected by at least one telecommunication channel 64, which is preferably a high capacity digital telecommunication channel over which large volumes of voice message data can be transmitted efficiently.
Due to the independent operability of voice message systems 50 and 52, the method by which a recipient controls voice messages directed to him preferably differs from voice message transmission control method 20. Fig. 4 is a flow diagram showing a preferred method 70 of controlling transmission of voice message data between independently operable voice message systems 50 and 52 in accordance with the present invention-. Voice message transmission control method 70 is described with reference to communication between system users X and Y, but is similarly applicable to communication between a system user and a system visitor.
Process block 72 represents that user X makes telephone contact with voice message system 50. The telephone contact with voice message system 50 would typically be specifically initiated by user X. If user X
attempts to make a direct telephonic call to user Y and is redirected to a voice message system, user X typically would be transferred to voice message system 52 with which user Y is associated. A voice message left by user X
directly on voice message system 52 would preferably be processed by voice message transmission control method 20.
Process block 76 represents that user X speaks into telephone 56 to create or originate for user Y a voice message from which voice message system 50 generates and stores voice message data or information. Voice message system 50 also acquires and stores the message address for user Y and any sender delivery instructions selected by user X. As is known in the art, the destination message address may be keyed into a DTMF
telephone keypad by user X or may have been previously acquired by voice message system 50. Alternatively, voice message system 50 includes a voice recognition subsystem that allows user X to enter the destination address and any sender delivery commands merely by stating them.
Since the destination message address does not reside on voice message system 50, user X would typically have to enter an expanded destination message address that includes an indication that it resides on voice message system 52.
Process block 78 represents that expanded destination message address of recipient's (user Y's) telephone 58 is transmitted from voice message system 50 to associated network interface device 60.
Inquiry block 80 represents an inquiry whether the destination message address is a valid address on voice message system 52 and whether there is a specified voice message transmission instruction previously selected by user Y for controlling voice messages directed to the destination message address. In a first preferred embodiment, voice message system 50 transmits the expanded destination message address to associated network interface device 60, which forwards the destination message address over channel 64 to network interface device 62 associated with voice message system 52.
Network interface device 62 confirms whether the destination message address is a valid address of voice message system 52 and reviews a stored first listing of destination message addressees that have specified voice message transmission instructions. In this embodiment, information regarding valid addresses of voice message system 52 and their associated voice message transmission instructions are periodically transferred from system 52 to network interface device 62.
In a second preferred embodiment, the expanded destination message address is transmitted to voice message system 52 via network interface device 60, channel 64, and network interface device 62. In response to a query from network interface device 62, voice message system 52 confirms whether the destination message address is a valid address and reviews a stored first listing of destination message addressees that have specified voice message transmission instructions.
If the destination message address is valid and has a specified voice message transmission instruction, inquiry block 80 proceeds to process block 82. If the destination message address is valid and does not have a specified voice message transmission instruction, inquiry block 80 proceeds to process block 88. If the destination message address is not valid, an invalid address message is provided to user X by way of the sender's voice message address.
Process block 82 represents that the specified voice message transmission instructions for the destination message address are accessed from a stored listing of destination message addresses and associated 5 specified voice message transmission instructions. In the first and second preferred embodiments, the instructions are accessed by network interface device 62 and voice message system 52, respectively.
It will be appreciated that voice message 10 systems 50 and 52 and network interface devices 60 and 62 are analogous to computers by being programmable and having large information storage capacity. Storing the listings on and programming voice message system 52 or network interface devices 62 to create, review and access 15 the listings is within the capabilities of persons skilled in the art. The voice message transmission instructions and manner of selecting them can include those described above with reference to voice message system 10..
Alternatively, network 54 could provide operator assistance services by which user Y could select voice message transmission instructions by calling and informing a network operator of the instructions the user has selected.
Process block 84 represents that a signal carrying the voice message transmission instructions is transmitted to network interface device 60 via network interface device 62 and channel 64. Thus, a message recipient (user Y) can block or reroute selected messages before there is an attempt to transmit them to the recipient as designated by the message originator (user X).
Process block 86 represents that voice message system 50 transmits the voice message data co network interface device 60, which processes the voice message data in accordance with any specified voice message transmission instruction. Thus, because of the noncontemporaneous nature of voice message communication, the message originator and recipient are not in communication during the processing of voice message transmission instructions established by the recipient..
Process block 88 represents that voice message system 50 directs the voice message data to the destination message address on voice message system 52 via network 54. Voice message system 52 stores the voice message data for retrieval by the recipient (user Y) and provides an indication at telephone 58 that a voice message is available for retrieval.
Process block 90 represents that method 70 is completed.
To control costs and message retrieval time, large entities using voice messaging need to regulate the originators of incoming voice messages and restrict the number of them. Significant costs include delivery system transient memory storage capacity, local access charges $ 20 (e.g., 800 number or Bell Operating Company access charges), potential loss of opportunity (e.g., recipient is in different place and time from place and time of message transmission), and message transmission costs.
The following example demonstrates the capability of the invention to achieve significant cost savings by allowing a recipient to block or re-route selected messages before they are transmitted to the recipient as designated by the message originator. For purposes of illustration only, the example is described with reference to the Fig. 3 embodiment.
EXAMPLE
User X wants to leave a message for user Y.
User X specifies certain delivery instructions such as routine delivery scheduling and nonconfidential message, but user Y has specified for messages addressed to him different message delivery instructions that include location re-routing, priority delivery, private message, encrypted message, and delivery cercif.ication. Processing of the message by user X proceeds as follows.
User X records a message on voice message system 50 and, upon completing his message, proceeds to other, unrelated activities. voice message system 50 communicates with network interface device 60 to indicate the presence of the message user X left and gives delivery instructions including the delivery address, length, and urgency of the message. Network interface device 60 communicates the delivery instruction information across telecommunication channel 64 to network interface device 62, which in turn communicates with voice message system 52 to validate the delivery address and check for any alternative delivery instructions placed by user Y in either network interface device 62 or voice message system 52.
Voice message system 52 provides back to network interface device 62 the alternative instructions specified by user Y and a confirmation of a valid delivery address.
The alternative instructions and confirmation are then transmitted across telecommunication channel 64 to network interface device 60 to substitute the message delivery instructions of user Y for those of user X. Because user Y specified that messages addressed to him be re-routed, a significant cost saving is achieved as a consequence of the nontransmission of the message of user X to the original delivery address of user Y.
The processing of message setup instructions is analogous to that for real-time telephone call setup instructions, and in both cases the cost is relatively low. Neither user X nor user Y incurs a cost above that of normal network overhead; therefore, the transmission of , 1 l voice message transmission instructions achieves the savings objective for user Y.
In response to the change in message instructions, network interface device 60 can reroute the S message in accordance with the alternative instructions, which at a minimal cost change the delivery address, priority, confidentiality, encryption, and certification to those specified by user Y. For, example, if user Y
specifies an address on the same system as that of the address of user X, the only cost incurred to deliver the message would be the local access charge to point the message to the delivery address commanded by user Y.
This example demonstrates that no message originator or recipient is on line during message management processing of a previously recorded message, which processing is based on functions a message nonoriginator has defined. This example also shows the invention can be implemented in a local system, local area network (LAN), and wide area network (WAN) environment.
Skilled persons will appreciate that the message management functions carried out by way of example with reference to the Fig. 3 system can be distributed to other system components, such as those of the system of Fig. 1.
Skilled workers will recognize that the above-described voice message transmission example would also be applicable to other types of non-contemporaneous message transmission such as those found in facsimile document store and forward services and electronic mail, and that the communications medium employed need not be a telecommunications channel.
Skilled workers will further recognize that many changes may be made to the details of the above-described embodiment of this invention without departing from the underlying principles thereof. For example, voice message transmission control method 70 is described with reference I . . = 1 j 10 5pF
!F{
to separate network interface devices 60 and 62 for respective voice message systems 50 and 52. As an alternative embodiment, voice message transmission control method 70 could operate with voice message systems 50 and 5.2 and only a single network interface device in direct communication with both message systems. The scope of the present invention should be determined, therefore, only by the following claims.
{
Claims (22)
1. A method of controlling a digitized voice data in a computer network, the method comprising the steps of:
entering the digitized voice data into the computer network;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction over the computer network; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
entering the digitized voice data into the computer network;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction over the computer network; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
2. The method of claim 1, further comprising storing the digitized voice data.
3. The method of claim 1, further comprising delivering the digitized voice data to an electronic mailbox.
4. The method of claim 1, further comprising connecting to a telephone of the sender.
5. The method of claim 1, further comprising storing the recipient transmission instruction.
6. A method of controlling digitized voice data in a computer network, the method comprising the steps of:
receiving the digitized voice;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction;
storing the recipient transmission instruction in a voice message computer system;
processing the stored recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
receiving the digitized voice;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction;
storing the recipient transmission instruction in a voice message computer system;
processing the stored recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
7. A method of controlling digitized voice data in a computer network, the method comprising the steps of:
digitizing voice data;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction over the computer network;
processing the recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
digitizing voice data;
prior to transmitting the digitized voice data from an origination address of a sender to a recipient, obtaining a recipient address and a recipient transmission instruction over the computer network;
processing the recipient transmission instruction; and transmitting the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
8. A computer readable medium having stored thereon computer executable components, the medium comprising:
a voice data controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized voice data from an origination address of a sender to a recipient, and transmit the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
a voice data controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized voice data from an origination address of a sender to a recipient, and transmit the digitized voice data to the recipient address in accordance with the recipient transmission instruction.
9. The computer readable medium of claim 8, wherein the voice data controller is further configured to store the digitized voice data.
10. The computer readable medium of claim 8, wherein the voice data controller is further configured to deliver the digitized voice data to an electronic mailbox.
11. The computer readable medium of claim 8, wherein the voice data controller is further configured to connect to a telephone of the sender.
12. The computer readable medium of claim 8, wherein the voice data controller is further configured to store the recipient transmission instruction.
13. A computer readable medium having stored thereon computer executable components, the medium comprising:
a message controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized message data from an origination address of a sender to a recipient, and transmit the digitized message data to the recipient address in accordance with the recipient transmission instruction.
a message controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting digitized message data from an origination address of a sender to a recipient, and transmit the digitized message data to the recipient address in accordance with the recipient transmission instruction.
14. The computer readable medium of claim 13, wherein the message controller is further configured to store the digitized message data.
15. The computer readable medium of claim 13, wherein the message controller is further configured to deliver the digitized message data to an electronic mailbox.
16. The computer readable medium of claim 13, wherein the message controller is further configured to connect to a telephone of the sender.
17. The computer readable medium of claim 13, wherein the message controller is further configured to store the recipient transmission instruction.
18. A computer readable medium having stored thereon computer executable components, the medium comprising:
a voice mail controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting a digitized voice mail from an origination address of a sender to a recipient, and transmit the digitized voice mail to the recipient address in accordance with the recipient transmission instruction.
a voice mail controller configured to obtain a recipient address and a recipient transmission instruction over a computer network prior to transmitting a digitized voice mail from an origination address of a sender to a recipient, and transmit the digitized voice mail to the recipient address in accordance with the recipient transmission instruction.
19. The computer readable medium of claim 18, wherein the voice mail controller is further configured to store the digitized voice mail.
20. The computer readable medium of claim 18, wherein the voice mail controller is further configured to deliver the digitized voice mail to an electronic mailbox.
21. The computer readable medium of claim 18, wherein the voice mail controller is further configured to connect to a telephone of the sender.
22. The computer readable medium of claim 18, wherein the voice mail controller is further configured to store the recipient transmission instruction.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US33210294A | 1994-10-31 | 1994-10-31 | |
| US08/332,102 | 1994-10-31 | ||
| CA002203993A CA2203993C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
Related Parent Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002203993A Division CA2203993C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2640595A1 CA2640595A1 (en) | 1996-05-17 |
| CA2640595C true CA2640595C (en) | 2011-05-31 |
Family
ID=23296734
Family Applications (3)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA2640593A Expired - Fee Related CA2640593C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
| CA2640595A Expired - Fee Related CA2640595C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
| CA002203993A Expired - Fee Related CA2203993C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
Family Applications Before (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA2640593A Expired - Fee Related CA2640593C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
Family Applications After (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002203993A Expired - Fee Related CA2203993C (en) | 1994-10-31 | 1995-10-31 | Telephonic voice message transmission control method |
Country Status (6)
| Country | Link |
|---|---|
| US (1) | US5687220A (en) |
| EP (1) | EP0796534B2 (en) |
| AT (1) | ATE200172T1 (en) |
| CA (3) | CA2640593C (en) |
| DE (1) | DE69520506T3 (en) |
| ES (1) | ES2155542T5 (en) |
Families Citing this family (56)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6564321B2 (en) * | 1995-04-28 | 2003-05-13 | Bobo Ii Charles R | Systems and methods for storing, delivering, and managing messages |
| US6396513B1 (en) * | 1996-05-14 | 2002-05-28 | At&T Corp. | Electronic message sorting and notification system |
| US6002751A (en) * | 1996-11-13 | 1999-12-14 | Siemens Information And Communication Networks, Inc. | System and method for improved mail networking |
| US6339591B1 (en) | 1996-11-15 | 2002-01-15 | Eletel, Inc | System and method for transmitting voice messages through the internet |
| US7457281B1 (en) | 1996-11-15 | 2008-11-25 | Ele Tel, Inc. | System and method for transmitting voice messages through the internet |
| US6006087A (en) | 1997-04-10 | 1999-12-21 | At&T Wireless Services, Inc. | Method and system for delivering a voice mail notification to a subscriber using cellular phone network |
| US6539077B1 (en) | 1998-06-05 | 2003-03-25 | Netnumber.Com, Inc. | Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet |
| US7522931B2 (en) * | 1998-06-05 | 2009-04-21 | Netnumber, Inc. | Method and apparatus for accessing a network computer to establish a push-to-talk session |
| US6292799B1 (en) | 1998-06-05 | 2001-09-18 | Netnumber.Com, Inc. | Method and apparatus to automatically address a voice mail reply to a voice mail message |
| US6597688B2 (en) | 1998-06-12 | 2003-07-22 | J2 Global Communications, Inc. | Scalable architecture for transmission of messages over a network |
| US6587871B1 (en) * | 1998-12-22 | 2003-07-01 | Ericsson Inc. | System, method, and apparatus for converting voice mail to text and transmitting as an email or facsimile |
| US6795536B1 (en) * | 1999-02-26 | 2004-09-21 | Mitel, Inc. | Automatic user preference selection for message playback based on caller line identification data |
| US7283620B2 (en) * | 1999-02-26 | 2007-10-16 | At&T Bls Intellectual Property, Inc. | Systems and methods for originating and sending a voice mail message to an instant messaging platform |
| US6707890B1 (en) | 2002-09-03 | 2004-03-16 | Bell South Intellectual Property Corporation | Voice mail notification using instant messaging |
| US6882708B1 (en) * | 1999-02-26 | 2005-04-19 | Bellsouth Intellectual Property Corporation | Region-wide messaging system and methods including validation of transactions |
| US7035666B2 (en) * | 1999-06-09 | 2006-04-25 | Shimon Silberfening | Combination cellular telephone, sound storage device, and email communication device |
| US6510207B1 (en) * | 1999-06-29 | 2003-01-21 | Agere Systems Inc. | Voice messaging system storage of emergency alert system warnings |
| US6792086B1 (en) | 1999-08-24 | 2004-09-14 | Microstrategy, Inc. | Voice network access provider system and method |
| US6888929B1 (en) | 1999-08-24 | 2005-05-03 | Microstrategy, Inc. | Revenue generation method for use with voice network access provider system and method |
| US6501832B1 (en) | 1999-08-24 | 2002-12-31 | Microstrategy, Inc. | Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system |
| US6707889B1 (en) | 1999-08-24 | 2004-03-16 | Microstrategy Incorporated | Multiple voice network access provider system and method |
| US7457397B1 (en) | 1999-08-24 | 2008-11-25 | Microstrategy, Inc. | Voice page directory system in a voice page creation and delivery system |
| US6788768B1 (en) | 1999-09-13 | 2004-09-07 | Microstrategy, Incorporated | System and method for real-time, personalized, dynamic, interactive voice services for book-related information |
| US7039165B1 (en) | 1999-09-13 | 2006-05-02 | Microstrategy Incorporated | System and method for personalizing an interactive voice broadcast of a voice service based on automatic number identification |
| US7127403B1 (en) | 1999-09-13 | 2006-10-24 | Microstrategy, Inc. | System and method for personalizing an interactive voice broadcast of a voice service based on particulars of a request |
| US6973091B1 (en) * | 1999-10-04 | 2005-12-06 | Hester Rex R | Enabling quality voice communications from web page call control |
| US6466654B1 (en) | 2000-03-06 | 2002-10-15 | Avaya Technology Corp. | Personal virtual assistant with semantic tagging |
| AU2001251452A1 (en) * | 2000-04-06 | 2001-10-23 | Tom North | Improved short message service |
| US6493696B1 (en) | 2000-04-13 | 2002-12-10 | Avaya Technology Corp. | Message forwarding of multiple types of messages based upon a criteria |
| US7167701B1 (en) * | 2001-12-18 | 2007-01-23 | Bellsouth Intellectual Property Corporation | Voice mailbox with management support |
| US7460654B1 (en) * | 2001-12-28 | 2008-12-02 | Vocada, Inc. | Processing of enterprise messages integrating voice messaging and data systems |
| US7324942B1 (en) | 2002-01-29 | 2008-01-29 | Microstrategy, Incorporated | System and method for interactive voice services using markup language with N-best filter element |
| US20050053205A1 (en) * | 2002-03-07 | 2005-03-10 | Hays Jeffrey C | Message delivery and acquisition system |
| US8239197B2 (en) | 2002-03-28 | 2012-08-07 | Intellisist, Inc. | Efficient conversion of voice messages into text |
| WO2003084196A1 (en) | 2002-03-28 | 2003-10-09 | Martin Dunsmuir | Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel |
| US7379540B1 (en) * | 2003-09-24 | 2008-05-27 | Shortel, Inc. | Server with backup capability for distributed IP telephony systems |
| US7177406B2 (en) * | 2003-11-21 | 2007-02-13 | Mci, Llc | Systems and methods for providing portable voicemail services |
| US8059793B2 (en) * | 2005-02-07 | 2011-11-15 | Avaya Inc. | System and method for voicemail privacy |
| US7729478B1 (en) | 2005-04-12 | 2010-06-01 | Avaya Inc. | Change speed of voicemail playback depending on context |
| US7643472B2 (en) * | 2005-10-19 | 2010-01-05 | At&T Intellectual Property I, Lp | Methods and apparatus for authorizing and allocating outdial communication services |
| US8238327B2 (en) * | 2005-10-19 | 2012-08-07 | At&T Intellectual Property I, L.P. | Apparatus and methods for subscriber and enterprise assignments and resource sharing |
| US7839988B2 (en) | 2005-10-19 | 2010-11-23 | At&T Intellectual Property I, L.P. | Methods and apparatus for data structure driven authorization and/or routing of outdial communication services |
| US20070116234A1 (en) * | 2005-10-19 | 2007-05-24 | Marco Schneider | Methods and apparatus for preserving access information during call transfers |
| US7924987B2 (en) * | 2005-10-19 | 2011-04-12 | At&T Intellectual Property I., L.P. | Methods, apparatus and data structures for managing distributed communication systems |
| US20070086433A1 (en) * | 2005-10-19 | 2007-04-19 | Cunetto Philip C | Methods and apparatus for allocating shared communication resources to outdial communication services |
| US20070086432A1 (en) * | 2005-10-19 | 2007-04-19 | Marco Schneider | Methods and apparatus for automated provisioning of voice over internet protocol gateways |
| US8036362B1 (en) | 2006-03-17 | 2011-10-11 | RNK Inc. | Communication system and call forwarding management |
| US20070280214A1 (en) * | 2006-05-31 | 2007-12-06 | At&T Corp. | Method and apparatus for providing electronic mail and voicemail retrieval |
| US8681948B2 (en) * | 2008-12-12 | 2014-03-25 | Mitel Networks Corporation | Method and apparatus for managing voicemail in a communication session |
| US9860383B2 (en) | 2008-12-12 | 2018-01-02 | Mitel Networks Corporation | Method and apparatus for managing voicemail in a communication session |
| CA2782828C (en) * | 2009-12-04 | 2019-04-02 | Intellisist, Inc. | Converting a message via a posting converter |
| US8897432B2 (en) | 2010-07-01 | 2014-11-25 | Etherfax, Llc | System and method of remote fax interconnect technology |
| CN102833431A (en) * | 2011-06-17 | 2012-12-19 | 中兴通讯股份有限公司 | Method and device for processing voice mailbox |
| US8249230B1 (en) | 2012-01-09 | 2012-08-21 | EC Data Systems, Inc. | Scalable and flexible internet fax architecture |
| US8254538B1 (en) | 2012-02-27 | 2012-08-28 | EC Data Systems, Inc. | Scalable and flexible internet fax architecture for processing outbound fax messages |
| US10277778B2 (en) | 2014-06-24 | 2019-04-30 | Ec Data Systems Inc. | Audit logging for a secure, scalable and flexible internet fax architecture |
Family Cites Families (18)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4371752A (en) * | 1979-11-26 | 1983-02-01 | Ecs Telecommunications, Inc. | Electronic audio communication system |
| US4277649A (en) * | 1980-01-18 | 1981-07-07 | Bell Telephone Laboratories, Incorporated | Method and apparatus for screening telephone calls |
| ATE116084T1 (en) * | 1982-09-29 | 1995-01-15 | Vmx Inc | SYSTEM FOR ELECTRONIC TRANSMISSION OF AUDIO SIGNALS WITH MESSAGE ADDRESS CONTROL BY THE USER. |
| US4757525A (en) * | 1982-09-29 | 1988-07-12 | Vmx, Inc. | Electronic audio communications system with voice command features |
| JPS62163445A (en) * | 1986-01-14 | 1987-07-20 | Mitsubishi Electric Corp | Telephone switching device |
| US4790003A (en) * | 1987-04-27 | 1988-12-06 | American Telephone And Telegraph Company, At&T Information Systems | Message service system network |
| US5109405A (en) * | 1988-07-11 | 1992-04-28 | Dytel Corporation | Automated call screening |
| US5014300A (en) * | 1988-08-05 | 1991-05-07 | Atlas Telecom, Inc. | Method and apparatus for accessing a facsimile store and forward network |
| US5029199A (en) * | 1989-08-10 | 1991-07-02 | Boston Technology | Distributed control and storage for a large capacity messaging system |
| US5153905A (en) * | 1989-11-27 | 1992-10-06 | Dictaphone Corporation | Priority voice message delivery system |
| US5113430A (en) * | 1990-10-01 | 1992-05-12 | United States Advanced Network, Inc. | Enhanced wide area audio response network |
| US5193110A (en) * | 1990-10-09 | 1993-03-09 | Boston Technology, Incorporated | Integrated services platform for telephone communication system |
| JPH04177960A (en) * | 1990-11-13 | 1992-06-25 | Fujitsu Ltd | Message service control system |
| US5274696A (en) * | 1991-04-05 | 1993-12-28 | Rolm Company | Protocol for transmitting messages in a network |
| US5276731A (en) * | 1991-04-26 | 1994-01-04 | Rolm Company | Method and apparatus for handling incoming telephone calls |
| US5278897A (en) * | 1992-03-09 | 1994-01-11 | Rolm Company | Smart internodal transfer for subscriber access in multinode voice messaging systems |
| US5329578A (en) * | 1992-05-26 | 1994-07-12 | Northern Telecom Limited | Personal communication service with mobility manager |
| EP0588101A3 (en) * | 1992-09-14 | 1995-03-08 | Rolm Co | Message storage and retrieval systems employing selective caller processing. |
-
1995
- 1995-10-31 ES ES95942392T patent/ES2155542T5/en not_active Expired - Lifetime
- 1995-10-31 CA CA2640593A patent/CA2640593C/en not_active Expired - Fee Related
- 1995-10-31 EP EP95942392A patent/EP0796534B2/en not_active Expired - Lifetime
- 1995-10-31 DE DE69520506T patent/DE69520506T3/en not_active Expired - Lifetime
- 1995-10-31 AT AT95942392T patent/ATE200172T1/en not_active IP Right Cessation
- 1995-10-31 CA CA2640595A patent/CA2640595C/en not_active Expired - Fee Related
- 1995-10-31 CA CA002203993A patent/CA2203993C/en not_active Expired - Fee Related
-
1996
- 1996-07-18 US US08/684,318 patent/US5687220A/en not_active Expired - Lifetime
Also Published As
| Publication number | Publication date |
|---|---|
| DE69520506T2 (en) | 2001-10-25 |
| DE69520506D1 (en) | 2001-05-03 |
| CA2640593C (en) | 2011-01-11 |
| ATE200172T1 (en) | 2001-04-15 |
| US5687220A (en) | 1997-11-11 |
| CA2640595A1 (en) | 1996-05-17 |
| EP0796534B1 (en) | 2001-03-28 |
| CA2203993C (en) | 2009-10-06 |
| ES2155542T3 (en) | 2001-05-16 |
| CA2640593A1 (en) | 1996-05-17 |
| EP0796534B2 (en) | 2005-06-01 |
| ES2155542T5 (en) | 2005-12-01 |
| DE69520506T3 (en) | 2006-01-19 |
| CA2203993A1 (en) | 1996-05-17 |
| EP0796534A2 (en) | 1997-09-24 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CA2640595C (en) | Telephonic voice message transmission control method | |
| US6173043B1 (en) | Telephonic voice message transmission control method | |
| US5524137A (en) | Multi-media messaging system | |
| US6795532B1 (en) | Single telephone number access to multiple communication services | |
| US4996704A (en) | Electronic messaging systems with additional message storage capability | |
| US6999572B1 (en) | Automated call connection system | |
| KR960011831B1 (en) | Call transfer between a message service system and a telephone switching system | |
| US6226359B1 (en) | Voice mail source address indentification blocking | |
| JP2000514257A (en) | Integrated voice, facsimile and email messaging system | |
| EP0455912A2 (en) | Electronic messaging system with multiple personal greetings | |
| US6453023B1 (en) | Voice mail intervention | |
| EP0920174A2 (en) | Apparatus and method for forwarding a message waiting indicator | |
| KR100430387B1 (en) | How to Control the Transfer of Telephone Voice Messages | |
| JPS59214366A (en) | Mail service system | |
| US20050100138A1 (en) | Telephone call management | |
| US20020191759A1 (en) | Messaging system and method | |
| JPH03270537A (en) | Electronic mail information storage transfer system | |
| JPS59214367A (en) | Composite mail device | |
| MXPA97003115A (en) | Method of control of transmission of telephone deconversation messages | |
| JP2667179B2 (en) | Message storage and exchange system | |
| JP2776611B2 (en) | Facsimile storage and switching equipment | |
| WO2002060160A2 (en) | Telecommunications services apparatus | |
| GB2407736A (en) | Voice message service with text notification | |
| JPH04354241A (en) | Telephone set for isdn |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request | ||
| MKLA | Lapsed |
Effective date: 20141031 |