CN102510430A - Method for processing differentiation sample introduction, multiple data sources and multiple voice platforms - Google Patents
Method for processing differentiation sample introduction, multiple data sources and multiple voice platforms Download PDFInfo
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- CN102510430A CN102510430A CN2011103072402A CN201110307240A CN102510430A CN 102510430 A CN102510430 A CN 102510430A CN 2011103072402 A CN2011103072402 A CN 2011103072402A CN 201110307240 A CN201110307240 A CN 201110307240A CN 102510430 A CN102510430 A CN 102510430A
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Abstract
The invention discloses a method for processing differentiation sample introduction, multiple data sources and multiple voice platforms. The method comprises a sample introduction processing method, a multi-data-source processing method and a multi-voice-platform processing method. Due to the differentiation sample introduction, an outbound marketing system is more suitable for a humanized requirement of a client; due to the multi-data-source processing method, the outbound marketing system is configured and implemented more flexibly; and due to the multi-voice-platform processing method, the outbound marketing system is easier to popularize and use.
Description
Technical field
The present invention relates generally to the importing of a kind of differentiation sample and multi-data source and more voice platform processes method, belongs in the mobile communication field of externally breathing out, call center.
Background technology
Be out at present and exhale in the industry, most of common softwares all are the Business Processing modes of general character, and the individual demand that runs into the client needs customized especially, but this personality module can not outwards promote again, cause the wasting of resources; Simultaneously, most of softwares need unified plan or are suitable for a kind of voice platform at most, and the outgoing call team that is not suitable for the resource dispersion goes work in unity, can't satisfy the deployment way of regional otherness.
Summary of the invention
The present invention seeks to provides the importing of a kind of differentiation sample and multi-data source and more voice platform processes method to the defective that prior art exists.
The present invention adopts following technical scheme for realizing above-mentioned purpose:
Differentiation sample of the present invention importing and multi-data source and more voice platform processes method comprise following method:
The sample processing method of differentiation
In each outbound campaign, before importing,, when importing, do not need position to sample regulation row name and columns and number and name with the essential information of unified standard setting sample; After adopting the general file analytic method; Deposit sample in 2 tables, the row name of a storage list, the data of a storage list; And to the position of row names and data through showing associated in correspondence, and the position of signalment number and name;
The multi-data source processing method
(a) when new operation service arrives, judge whether the area circulation finishes:
(b) circulation does not finish when the area, then resolves place, this area database resource, returns step (a); When regional loop ends, then new operation service is stored in the database D BLINK object, get into step (c);
(c) business in the circular treatment DBLINK object;
(d) processing finishes in step (c), then submits result to; Otherwise return step (c);
More voice platform processes method
In the daily method for using of Xing Pingtai, Huawei's platform and NGCC platform integrate, form the OCX control of platform seamless combination.
The present invention sets sample information with unified standard in each outbound campaign, but can import the sample content of different lines name, different columns, has solved the differentiated demand of sample; When the every city of database disposed separately, the province Room can issue project and carry out the real-time management and control of project to each city simultaneously; Voice platforms such as same application is emerging in can supporting, Huawei and NGCC; Outgoing call management functions such as conveniently questionnaire management, service management, statistics are provided.
In the outgoing call marketing activity; Sample runs through whole process; The different clients of all trades and professions even same industry require widely differently to sample, are difficult to unified formulation standard, the sample processing method of differentiation; Avoided the thinking of unified standard, satisfied individual demand with flexible processing mode.
In the outbound campaign of striding a plurality of areas on a large scale; In view of system pressure and security consideration; The each department data can be stored in this locality, but higher level department need unify management and control to each department again, handle to produce at the database level separately to postpone; Can not accomplish real-time processing, the multi-data source processing method has just solved disperses unified again contradiction.
The differentiation sample imports, and makes the outgoing call marketing system be suitable for client's individual demand more; The multi-data source processing mode makes the outgoing call marketing system to dispose more flexibly and to implement; More voice platform processes method makes that the outgoing call marketing system is easy to promote and use more.
Description of drawings
Fig. 1: sample imports process flow figure;
Fig. 2: multi-data source process flow figure.
Embodiment
The present invention is applied in Jiangsu telecommunications 10000 extras and exhales in the marketing system, and the execution mode of concrete steps is following:
1. sample imports processing method:
Deposit sample in 2 tables, the row name of a storage list, the data of a storage list.The position of row name and data is through the table associated in correspondence, and the position of signalment number and name.
The importing data of handling can be carried out by specify columns ordering and editing and processing easily.As shown in Figure 1.
2. multi-data source processing method:
The outgoing call marketing system is according to database D BLINK mechanism; The affair mechanism that cooperates Spring; Developed the implementation method that can send to data based area in real time one or more databases; And effective control of realization affairs, the realization multi-data source is submitted to one by one, erroneous transactions is carried out rollback also regularly submit to once more.Realized that province Room personnel can the real time down project arrive the one or more areas of appointment, and project query and management and control are carried out in each area, effectively having handled needs unified management and control but the situation of data separating.
Wherein, as shown in Figure 2 according to the implementation method that sends to one or more databases according to the area in real time.
3. more voice platform processes method:
In the outgoing call marketing process; Service needed effectively combines with voice platform and increases work efficiency; At present comparatively popular have middle Xing Pingtai, Huawei's platform and a NGCC platform etc., every kind of platform is concrete log on and method of calling different, with the integration of business platform inconvenience is arranged more.The outgoing call marketing system has been developed more voice platform processes technology, integrates the daily method for using of 3 kinds of platforms, forms the OCX control of platform seamless combination, only needs according to the concrete platform method of the then adjustable usefulness of platform region sign.
Claims (1)
1. differentiation sample importing and multi-data source and more voice platform processes method is characterized in that comprising following method:
The sample processing method of differentiation
In each outbound campaign, before importing,, when importing, do not need position to sample regulation row name and columns and number and name with the essential information of unified standard setting sample; After adopting the general file analytic method; Deposit sample in 2 tables, the row name of a storage list, the data of a storage list; And to the position of row names and data through showing associated in correspondence, and the position of signalment number and name;
The multi-data source processing method
(a) when new operation service arrives, judge whether the area circulation finishes:
(b) circulation does not finish when the area, then resolves place, this area database resource, returns step (a); When regional loop ends, then new operation service is stored in the database D BLINK object, get into step (c);
(c) business in the circular treatment DBLINK object;
(d) processing finishes in step (c), then submits result to; Otherwise return step (c);
More voice platform processes method
In the daily method for using of Xing Pingtai, Huawei's platform and NGCC platform integrate, form the OCX control of platform seamless combination.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110307240.2A CN102510430B (en) | 2011-10-10 | 2011-10-10 | Method for processing differentiation sample introduction, multiple data sources and multiple voice platforms |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201110307240.2A CN102510430B (en) | 2011-10-10 | 2011-10-10 | Method for processing differentiation sample introduction, multiple data sources and multiple voice platforms |
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| Publication Number | Publication Date |
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| CN102510430A true CN102510430A (en) | 2012-06-20 |
| CN102510430B CN102510430B (en) | 2014-11-26 |
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| CN201110307240.2A Active CN102510430B (en) | 2011-10-10 | 2011-10-10 | Method for processing differentiation sample introduction, multiple data sources and multiple voice platforms |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20020164001A1 (en) * | 2000-02-22 | 2002-11-07 | John Holland | Multiple platform voice processing system with optimized resource allocation |
| CN101047888A (en) * | 2006-11-28 | 2007-10-03 | 中国移动通信集团江苏有限公司 | Precision marketing system based on signalling analysis and its method |
| CN101437213A (en) * | 2008-12-25 | 2009-05-20 | 中国移动通信集团福建有限公司 | Method for implementing automatic outer call |
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2011
- 2011-10-10 CN CN201110307240.2A patent/CN102510430B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20020164001A1 (en) * | 2000-02-22 | 2002-11-07 | John Holland | Multiple platform voice processing system with optimized resource allocation |
| CN101047888A (en) * | 2006-11-28 | 2007-10-03 | 中国移动通信集团江苏有限公司 | Precision marketing system based on signalling analysis and its method |
| CN101437213A (en) * | 2008-12-25 | 2009-05-20 | 中国移动通信集团福建有限公司 | Method for implementing automatic outer call |
Non-Patent Citations (1)
| Title |
|---|
| 孟凡迪: "基于J2EE架构的江苏电信10000号外呼营销系统的设计与实现", 《万方数据知识服务平台网络出版》 * |
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| CN102510430B (en) | 2014-11-26 |
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Address after: 210000 No. 268, Hanzhoung Road, Nanjing, Jiangsu Patentee after: CLP Hongxin Information Technology Co., Ltd Address before: 210000 No. 268, Hanzhoung Road, Nanjing, Jiangsu Patentee before: Jiangsu Hongxin System Integration Co., Ltd. |