DE69017589T2 - Koordinierte Anzeige von Sprache und Daten in einem Multiplex-Kommunikationssystem. - Google Patents

Koordinierte Anzeige von Sprache und Daten in einem Multiplex-Kommunikationssystem.

Info

Publication number
DE69017589T2
DE69017589T2 DE69017589T DE69017589T DE69017589T2 DE 69017589 T2 DE69017589 T2 DE 69017589T2 DE 69017589 T DE69017589 T DE 69017589T DE 69017589 T DE69017589 T DE 69017589T DE 69017589 T2 DE69017589 T2 DE 69017589T2
Authority
DE
Germany
Prior art keywords
voice
data
communication system
multiplex communication
coordinated display
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69017589T
Other languages
English (en)
Other versions
DE69017589D1 (de
Inventor
Charles H Jolissaint
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of DE69017589D1 publication Critical patent/DE69017589D1/de
Application granted granted Critical
Publication of DE69017589T2 publication Critical patent/DE69017589T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0407—Selecting arrangements for multiplex systems for time-division multiplexing using a stored programme control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13173—Busy signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
DE69017589T 1989-11-03 1990-10-23 Koordinierte Anzeige von Sprache und Daten in einem Multiplex-Kommunikationssystem. Expired - Fee Related DE69017589T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/432,144 US5040208A (en) 1989-11-03 1989-11-03 Coordinated voice and data display having temporary storage of transaction data

Publications (2)

Publication Number Publication Date
DE69017589D1 DE69017589D1 (de) 1995-04-13
DE69017589T2 true DE69017589T2 (de) 1995-10-05

Family

ID=23714941

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69017589T Expired - Fee Related DE69017589T2 (de) 1989-11-03 1990-10-23 Koordinierte Anzeige von Sprache und Daten in einem Multiplex-Kommunikationssystem.

Country Status (4)

Country Link
US (1) US5040208A (de)
EP (1) EP0426361B1 (de)
JP (1) JPH0799840B2 (de)
DE (1) DE69017589T2 (de)

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Also Published As

Publication number Publication date
DE69017589D1 (de) 1995-04-13
EP0426361A3 (en) 1993-03-03
EP0426361B1 (de) 1995-03-08
JPH0799840B2 (ja) 1995-10-25
US5040208A (en) 1991-08-13
EP0426361A2 (de) 1991-05-08
JPH03160865A (ja) 1991-07-10

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee