DE69213436T2 - Integriertes anwendunggesteuertes anrufverarbeitungs- und nachrichtensystem - Google Patents

Integriertes anwendunggesteuertes anrufverarbeitungs- und nachrichtensystem

Info

Publication number
DE69213436T2
DE69213436T2 DE69213436T DE69213436T DE69213436T2 DE 69213436 T2 DE69213436 T2 DE 69213436T2 DE 69213436 T DE69213436 T DE 69213436T DE 69213436 T DE69213436 T DE 69213436T DE 69213436 T2 DE69213436 T2 DE 69213436T2
Authority
DE
Germany
Prior art keywords
call processing
message system
integrated application
application controlled
controlled call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69213436T
Other languages
English (en)
Other versions
DE69213436D1 (de
Inventor
Arnold Chencinski
David Ladd
Michael Liberty
Robert Sinn
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
VMX Inc
Original Assignee
VMX Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by VMX Inc filed Critical VMX Inc
Publication of DE69213436D1 publication Critical patent/DE69213436D1/de
Application granted granted Critical
Publication of DE69213436T2 publication Critical patent/DE69213436T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/622—Circuit arrangements therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
DE69213436T 1991-02-21 1992-02-19 Integriertes anwendunggesteuertes anrufverarbeitungs- und nachrichtensystem Expired - Lifetime DE69213436T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US66027991A 1991-02-21 1991-02-21
PCT/US1992/001248 WO1992015166A1 (en) 1991-02-21 1992-02-19 Integrated application controlled call processing and messaging system

Publications (2)

Publication Number Publication Date
DE69213436D1 DE69213436D1 (de) 1996-10-10
DE69213436T2 true DE69213436T2 (de) 1997-01-09

Family

ID=24648851

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69213436T Expired - Lifetime DE69213436T2 (de) 1991-02-21 1992-02-19 Integriertes anwendunggesteuertes anrufverarbeitungs- und nachrichtensystem

Country Status (5)

Country Link
US (1) US5355406A (de)
EP (1) EP0572544B1 (de)
JP (1) JPH06505602A (de)
DE (1) DE69213436T2 (de)
WO (1) WO1992015166A1 (de)

Families Citing this family (68)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6785021B1 (en) * 1988-09-22 2004-08-31 Audiofax, Ip, Llc Facsimile telecommunications system and method
US5703937A (en) * 1991-06-28 1997-12-30 Dictahone Corporation Voice dictation consulting system and method
GB9209081D0 (en) * 1992-04-27 1992-06-10 Spectal Electronics Ltd Hotel interactive communication apparatus
US6009082A (en) 1993-01-08 1999-12-28 Multi-Tech Systems, Inc. Computer-based multifunction personal communication system with caller ID
US5481597A (en) * 1993-03-09 1996-01-02 At&T Corp. Sent message cancellation arrangement
DE69423059T2 (de) * 1993-07-15 2000-08-03 Siemens Business Comm Syst Inc Verfahren und Einrichtung zum Koordinieren und Steuern des Betriebs von Netzwerken mit analogem AMIS-Sprachnachrichtensystem in Abhängigkeit von Statussignalen einer Sitzung für Nachrichtenausgabe
US5506901A (en) * 1993-10-04 1996-04-09 At&T Corp. Call eavesdropping arrangement
CA2119086C (en) * 1994-03-15 1998-06-16 Thomas A. Gray Help desk improvement
US5724406A (en) * 1994-03-22 1998-03-03 Ericsson Messaging Systems, Inc. Call processing system and method for providing a variety of messaging services
US5682386A (en) 1994-04-19 1997-10-28 Multi-Tech Systems, Inc. Data/voice/fax compression multiplexer
US5757801A (en) 1994-04-19 1998-05-26 Multi-Tech Systems, Inc. Advanced priority statistical multiplexer
JPH10503903A (ja) * 1994-08-04 1998-04-07 ブリティッシュ・テレコミュニケーションズ・パブリック・リミテッド・・カンパニー インテリジェント通信ネットワーク
US5537466A (en) * 1994-08-04 1996-07-16 British Telecommunications, Plc. Intelligent communications networks
AUPM940594A0 (en) * 1994-11-11 1994-12-08 Telecom Technologies Pty Ltd Purpose-built centrex enhancing telephone system
US5646981A (en) * 1995-01-10 1997-07-08 Lucent Technologies Inc. Arrangement for automated delivery of voice-mail messages for software processes
AUPN053595A0 (en) * 1995-01-13 1995-02-09 Voicecard International Corporation Pty Ltd A gift article voice greeting system
US5974118A (en) * 1995-04-03 1999-10-26 Unisys Corporation System for coordinating on-line updates of call flows, functions and voice prompts of a telephony applications
US5881142A (en) * 1995-07-18 1999-03-09 Jetstream Communications, Inc. Integrated communications control device for a small office configured for coupling within a scalable network
US5925108A (en) * 1995-11-03 1999-07-20 Novell, Inc. Event notification in a computer system
US5787150A (en) * 1995-12-29 1998-07-28 Mci Communications Corporation Method and system for automated collect call messaging
US5926526A (en) * 1995-12-29 1999-07-20 Seymour A. Rapaport Method and apparatus for automated patient information retrieval
US6192112B1 (en) * 1995-12-29 2001-02-20 Seymour A. Rapaport Medical information system including a medical information server having an interactive voice-response interface
US5875234A (en) 1996-02-14 1999-02-23 Netphone, Inc. Computer integrated PBX system
US6975708B1 (en) * 1996-04-17 2005-12-13 Convergys Cmg Utah, Inc. Call processing system with call screening
US5867562A (en) 1996-04-17 1999-02-02 Scherer; Gordon F. Call processing system with call screening
US7421066B1 (en) * 1996-06-12 2008-09-02 Estech Systems, Inc. Telephone call/voice processing system
US5850428A (en) * 1996-07-17 1998-12-15 Day; Robert Allen Message management system and method
GB9620082D0 (en) 1996-09-26 1996-11-13 Eyretel Ltd Signal monitoring apparatus
US5913195A (en) * 1996-12-27 1999-06-15 Intervoice Limited Partnership System and method for developing VRU voice dialogue
US6775264B1 (en) 1997-03-03 2004-08-10 Webley Systems, Inc. Computer, internet and telecommunications based network
US6097791A (en) * 1997-07-15 2000-08-01 Octel Communications Corporation Voice-messaging system with non-user outcalling and auto-provisioning capabilities
WO1999016229A1 (en) * 1997-09-23 1999-04-01 Intervoice Limited Partnership Dynamic distributions of applications and associated resource utilization
US6483911B1 (en) 1997-11-05 2002-11-19 Unisys Corporation Methods and apparatus for providing external access to executable call flows of a network application
US20010047263A1 (en) * 1997-12-18 2001-11-29 Colin Donald Smith Multimodal user interface
US6301349B1 (en) * 1998-06-04 2001-10-09 Bellsouth Intellectual Property Corporation Method and system to connect an unanswered forwarded communication directly to a voice mail service
US6338089B1 (en) 1998-10-06 2002-01-08 Bull Hn Information Systems Inc. Method and system for providing session pools for high performance web browser and server communications
AU769083B2 (en) * 1998-12-07 2004-01-15 Keith Benson Telecommunication method and apparatus
AUPP757198A0 (en) * 1998-12-07 1999-01-07 Benson, Keith Telecommunication method and apparatus
US6643705B1 (en) * 1999-03-29 2003-11-04 Microsoft Corporation Routing of electronic messages using a routing map and a stateful script engine
US7769147B1 (en) * 1999-07-29 2010-08-03 Unisys Corporation Voice messaging system with enhanced customizability
US6625260B1 (en) * 1999-10-29 2003-09-23 Lucent Technologies Inc. System and method to enable the calling party to change the content of previously recorded voice mail messages
US6718014B2 (en) 1999-12-27 2004-04-06 Albert M. Haim Discrete stress-reducing human-telecommunications interface
US6721705B2 (en) 2000-02-04 2004-04-13 Webley Systems, Inc. Robust voice browser system and voice activated device controller
US7516190B2 (en) 2000-02-04 2009-04-07 Parus Holdings, Inc. Personal voice-based information retrieval system
US7356328B1 (en) 2000-07-07 2008-04-08 At&T Delaware Intellectual Property, Inc. Pre-paid wireless interactive voice response system with variable announcements
US7088987B1 (en) * 2000-07-07 2006-08-08 Bellsouth Intellectual Property Corporation Pre-paid wireless interactive voice response system with variable announcements
US7653377B1 (en) * 2000-07-07 2010-01-26 Bellsouth Intellectual Property Corporation Pre-paid wireless interactive voice response system with variable announcements
US6487401B2 (en) * 2000-12-18 2002-11-26 Sbc Technology Resources, Inc. Prepaid wireless telephone account regeneration in a wireless access protocol system
US7215942B1 (en) * 2001-08-09 2007-05-08 Bellsouth Intellectual Property Corp. Architecture for managing prepaid wireless communications services
US7460654B1 (en) 2001-12-28 2008-12-02 Vocada, Inc. Processing of enterprise messages integrating voice messaging and data systems
US6778644B1 (en) 2001-12-28 2004-08-17 Vocada, Inc. Integration of voice messaging and data systems
US6862343B1 (en) 2002-03-27 2005-03-01 West Corporation Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network
US7337226B2 (en) * 2002-05-10 2008-02-26 Oracle International Corporation Method and mechanism for implementing dynamic sizing of session pools
US7403967B1 (en) 2002-06-18 2008-07-22 West Corporation Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction
US7209890B1 (en) * 2002-06-20 2007-04-24 Bellsouth Intellectual Property Corp. System and method for replenishing a wireless terminal account
US7539629B1 (en) * 2002-06-20 2009-05-26 At&T Intellectual Property I, L.P. System and method for replenishing a wireless terminal account
KR100455177B1 (ko) * 2003-03-12 2004-11-06 엘지전자 주식회사 이동통신 단말기의 호출 오류 방지 방법
US7333809B2 (en) 2003-03-18 2008-02-19 At&T Mobility Ii Llc Multi-standard prepaid communication services
US7706792B1 (en) 2005-08-10 2010-04-27 At&T Mobility Ii Llc Intelligent customer care support
US8090343B2 (en) * 2007-05-29 2012-01-03 At&T Mobility Ii Llc Optimized camel triggering for prepaid calling
US7983655B2 (en) * 2007-06-20 2011-07-19 At&T Mobility Ii Llc Conditional call treatment for prepaid calls
US8090344B2 (en) * 2007-07-23 2012-01-03 At&T Mobility Ii Llc Dynamic location-based rating for prepaid calls
US20090061868A1 (en) * 2007-08-28 2009-03-05 Cingular Wireless Ii, Llc Decisionmaking for dynamic local time updates in a prepaid terminating call
US8774798B2 (en) * 2007-08-28 2014-07-08 At&T Mobility Ii Llc Determining capability to provide dynamic local time updates in a prepaid terminating call
US20090061856A1 (en) * 2007-08-28 2009-03-05 Cingular Wireless Ii, Llc Peak off-peak rating for prepaid terminating calls
US8180321B2 (en) * 2007-09-26 2012-05-15 At&T Mobility Ii Llc Recovery of lost revenue in prepaid calls
US20140341362A1 (en) * 2014-08-01 2014-11-20 Innovation Software, Llc Interactive voice response system with electronic signature functionality
CN106572270B (zh) * 2015-10-13 2020-01-21 中国电信股份有限公司 来电附加信息的呈现方法、系统、附加信息平台及客户端

Family Cites Families (45)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3111561A (en) * 1959-11-23 1963-11-19 American Telephone & Telegraph Intercept equipment
US3347988A (en) * 1963-06-17 1967-10-17 Bolt Beranek & Newman Method of and system for remotelocation computer communication via telephone
US3510598A (en) * 1965-10-22 1970-05-05 Emmett R Salzberg Telephone call diverter and answering device
US3482057A (en) * 1966-01-28 1969-12-02 Ibm Automatic intercept system
US3614328A (en) * 1969-06-24 1971-10-19 Kenneth Eugene Mcnaughton Automatic subscriber answering service
US3793487A (en) * 1971-11-22 1974-02-19 J Kilby System for screening telephone calls
US3825693A (en) * 1972-09-25 1974-07-23 Tele Resources Inc Time division multiplex branch exchange
US3867582A (en) * 1973-06-12 1975-02-18 United Business Communications Remote control for private automatic branch telephone exchange
US3859473A (en) * 1973-07-31 1975-01-07 Stromberg Carlson Corp Centralized attendant service arrangement for PABX complex
US4200772A (en) * 1973-08-29 1980-04-29 Graphic Scanning Corp. Computer controlled telephone answering system
US3985971A (en) * 1974-07-22 1976-10-12 Colpoys John R Telephony
US3989901A (en) * 1975-04-30 1976-11-02 Message Center Systems, Inc. Optional telephone answering system
US3978294A (en) * 1975-06-16 1976-08-31 Western Electric Company Return answer-supervisory circuit
JPS5286706A (en) * 1976-01-14 1977-07-19 Hitachi Ltd Key telephone receiver for audio sound response
JPS5327332A (en) * 1976-08-26 1978-03-14 Hitachi Ltd Sound response unit of entirely double type
US4086438A (en) * 1977-03-07 1978-04-25 Teletech Corporation Automatic interconnection system
US4112261A (en) * 1977-05-16 1978-09-05 The Anaconda Company Key telephone system and method
US4125748A (en) * 1977-10-31 1978-11-14 Bell Telephone Laboratories, Incorporated Communication system call transfer arrangement
US4152547A (en) * 1977-11-29 1979-05-01 Theis Peter F Selective monitor for an automatic telephone answering system
US4232199A (en) * 1978-10-18 1980-11-04 Summa Four, Inc. Special services add-on for dial pulse activated telephone switching office
US4255618A (en) * 1979-04-18 1981-03-10 Gte Automatic Electric Laboratories, Incorporated Digital intercept recorder/announcer system
US4602129A (en) * 1979-11-26 1986-07-22 Vmx, Inc. Electronic audio communications system with versatile message delivery
US4371752A (en) * 1979-11-26 1983-02-01 Ecs Telecommunications, Inc. Electronic audio communication system
US4420656A (en) * 1979-11-27 1983-12-13 Michael Freeman Interactive telephone answering system
JPS5690663A (en) * 1979-12-25 1981-07-22 Hitachi Ltd Acceptance system for extension connection information
JPS56129469A (en) * 1980-03-14 1981-10-09 Fujitsu Ltd Transfer system of incoming call
US4327251A (en) * 1980-03-17 1982-04-27 Radionics Inc. Automatic telephone directory message system
CA1146245A (en) * 1980-05-16 1983-05-10 Patrick R. Beirne Keyless and indicatorless local telephone switching system
JPS5754492A (ja) * 1980-09-19 1982-03-31 Nec Corp Konaikokankiniokeruchakushinkokaihoshiki
US4356351A (en) * 1980-10-14 1982-10-26 Ford Industries, Inc. Digital memory audio playback apparatus
US4446553A (en) * 1981-10-29 1984-05-01 Gte Automatic Electric Labs Inc. Arrangement for multiple custom calling
US4439635A (en) * 1982-02-09 1984-03-27 Peter F. Theis Message delivery system
US4488005A (en) * 1982-05-13 1984-12-11 Texas Instruments Incorporated Telephone answering apparatus with call-screening capabilities
US4413158A (en) * 1982-05-13 1983-11-01 Danford Glenn S Automatic call forwarding telephone apparatus
US4484031A (en) * 1982-06-21 1984-11-20 Zale Corporation Interface circuit for a telephone system
US4625081A (en) * 1982-11-30 1986-11-25 Lotito Lawrence A Automated telephone voice service system
US4600814A (en) * 1983-10-05 1986-07-15 Manufacturing Administrations Management Systems, Inc. Automated system for establishing telephone voice connections
CA1222586A (en) * 1983-11-11 1987-06-02 Tadahiko Akiyama Personal-servicing communication system
US4792968A (en) * 1985-07-10 1988-12-20 Fdr Interactive Technologies Statistical analysis system for use with public communication facility
DE04022186T1 (de) * 1985-07-10 2005-05-04 Ronald A Katz Technology Licen Operationssteuerung
US4809321A (en) * 1986-09-22 1989-02-28 Dytel Corporation Busy/no-answer call completion equipment
US4878240A (en) * 1988-01-25 1989-10-31 Bell Communications Research, Inc. Multi-service telephone switching system
US4926462A (en) * 1988-02-24 1990-05-15 Vmx/Opcom Interface to and operation of a voice messaging system
GB2225916B (en) * 1988-11-14 1993-03-10 Telsis Ltd Messaging apparatus and a method of operating the apparatus
US5003577A (en) * 1989-04-05 1991-03-26 At&T Bell Laboratories Voice and data interface to a voice-mail service system

Also Published As

Publication number Publication date
DE69213436D1 (de) 1996-10-10
US5355406A (en) 1994-10-11
WO1992015166A1 (en) 1992-09-03
JPH06505602A (ja) 1994-06-23
EP0572544B1 (de) 1996-09-04
EP0572544A1 (de) 1993-12-08
EP0572544A4 (en) 1994-08-24

Similar Documents

Publication Publication Date Title
DE69213436T2 (de) Integriertes anwendunggesteuertes anrufverarbeitungs- und nachrichtensystem
DE69232463T2 (de) Sprachgesteuertes nachrichtensystem und verarbeitungsverfahren
DE69332632D1 (de) Anrufverarbeitungssystem
DE69128386D1 (de) Verteiltes Nachrichtensystem und -verfahren
DE69128784T2 (de) Chrominanz verarbeitungs- und synchronisationssystem
DE69230450D1 (de) Programmverarbeitungssystem und -verfahren
DE69309704D1 (de) Datenverarbeitungssystem und betriebssystem
DE69216277D1 (de) Evakuierungssystem und -verfahren
KR870700201A (ko) 분산 제어 스위칭 시스템 및 시스템내 호 처리방법
DE69418823D1 (de) Nachrichtenverarbeitungssystem
DE69121939D1 (de) Fernsprechvermittlungsanlage und -verfahren
DE69325982D1 (de) Ton- und Bildsystem
DE69231925D1 (de) Graphisches Verarbeitungssystem
ITMI921845A1 (it) Controllo e indicazioni di chiamata telefonica abbandonata
DE69132733D1 (de) Unterbrechungsverarbeitungssystem
DE69127381D1 (de) Informationsverarbeitungssystem und Informationsverarbeitungsmethode
DE69130958D1 (de) Graphisches ausgangs-system und -verfahren.
DE69332573T2 (de) Anrufbearbeitungssystem
DE69331503D1 (de) Verteilte Anrufverarbeitung
DE69219174T2 (de) Rufsystem und Betriebsverfahren dafür
DE69518583T2 (de) Bildverarbeitungssysteme und -verfahren
FI953614A0 (fi) Soiton suoritusjärjestelmä ja -menetelmä
DE69123645D1 (de) Bildverarbeitungsverfahren und -system
DE69309572D1 (de) Auftragsverfahren und -vorrichtung
FI1031U1 (fi) En troakar

Legal Events

Date Code Title Description
8364 No opposition during term of opposition