DE69420293D1 - Anrufzentrum mit vereinheitslichtem Steuersystem - Google Patents

Anrufzentrum mit vereinheitslichtem Steuersystem

Info

Publication number
DE69420293D1
DE69420293D1 DE69420293T DE69420293T DE69420293D1 DE 69420293 D1 DE69420293 D1 DE 69420293D1 DE 69420293 T DE69420293 T DE 69420293T DE 69420293 T DE69420293 T DE 69420293T DE 69420293 D1 DE69420293 D1 DE 69420293D1
Authority
DE
Germany
Prior art keywords
unified
call
party
unified control
control system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69420293T
Other languages
English (en)
Other versions
DE69420293T2 (de
Inventor
Daniel D Hammond
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Intervoice LP
Original Assignee
Intervoice LP
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Intervoice LP filed Critical Intervoice LP
Application granted granted Critical
Publication of DE69420293D1 publication Critical patent/DE69420293D1/de
Publication of DE69420293T2 publication Critical patent/DE69420293T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/622—Circuit arrangements therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
DE69420293T 1993-02-11 1994-02-01 Anrufzentrum mit vereinheitslichtem Steuersystem Expired - Lifetime DE69420293T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US08/016,740 US5479487A (en) 1993-02-11 1993-02-11 Calling center employing unified control system

Publications (2)

Publication Number Publication Date
DE69420293D1 true DE69420293D1 (de) 1999-10-07
DE69420293T2 DE69420293T2 (de) 2000-04-13

Family

ID=21778703

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69420293T Expired - Lifetime DE69420293T2 (de) 1993-02-11 1994-02-01 Anrufzentrum mit vereinheitslichtem Steuersystem

Country Status (5)

Country Link
US (1) US5479487A (de)
EP (1) EP0611083B1 (de)
AT (1) ATE184144T1 (de)
CA (1) CA2111655C (de)
DE (1) DE69420293T2 (de)

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Also Published As

Publication number Publication date
DE69420293T2 (de) 2000-04-13
CA2111655C (en) 1997-09-16
ATE184144T1 (de) 1999-09-15
EP0611083A1 (de) 1994-08-17
CA2111655A1 (en) 1994-08-12
EP0611083B1 (de) 1999-09-01
US5479487A (en) 1995-12-26

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