DE69622371T2 - Automatisches system und verfahren zur leitweglenkung für anfrufe - Google Patents

Automatisches system und verfahren zur leitweglenkung für anfrufe

Info

Publication number
DE69622371T2
DE69622371T2 DE69622371T DE69622371T DE69622371T2 DE 69622371 T2 DE69622371 T2 DE 69622371T2 DE 69622371 T DE69622371 T DE 69622371T DE 69622371 T DE69622371 T DE 69622371T DE 69622371 T2 DE69622371 T2 DE 69622371T2
Authority
DE
Germany
Prior art keywords
guide
calls
automatic system
automatic
guide guide
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69622371T
Other languages
English (en)
Other versions
DE69622371D1 (de
Inventor
Louis Gorin
Allen Parker
B Scherer
Gordon Wilpon
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of DE69622371D1 publication Critical patent/DE69622371D1/de
Application granted granted Critical
Publication of DE69622371T2 publication Critical patent/DE69622371T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G06F40/216—Parsing using statistical methods
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
DE69622371T 1995-09-15 1996-09-12 Automatisches system und verfahren zur leitweglenkung für anfrufe Expired - Lifetime DE69622371T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/528,578 US5675707A (en) 1995-09-15 1995-09-15 Automated call router system and method
PCT/US1996/014743 WO1997010589A1 (en) 1995-09-15 1996-09-12 Automated call router system and method

Publications (2)

Publication Number Publication Date
DE69622371D1 DE69622371D1 (de) 2002-08-22
DE69622371T2 true DE69622371T2 (de) 2002-11-14

Family

ID=24106270

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69622371T Expired - Lifetime DE69622371T2 (de) 1995-09-15 1996-09-12 Automatisches system und verfahren zur leitweglenkung für anfrufe

Country Status (6)

Country Link
US (1) US5675707A (de)
EP (1) EP0797823B1 (de)
CA (1) CA2204868C (de)
DE (1) DE69622371T2 (de)
ES (1) ES2179210T3 (de)
WO (1) WO1997010589A1 (de)

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Also Published As

Publication number Publication date
EP0797823A1 (de) 1997-10-01
CA2204868A1 (en) 1997-03-20
ES2179210T3 (es) 2003-01-16
US5675707A (en) 1997-10-07
DE69622371D1 (de) 2002-08-22
WO1997010589A1 (en) 1997-03-20
EP0797823A4 (de) 1999-08-18
MX9703425A (es) 1997-07-31
EP0797823B1 (de) 2002-07-17
CA2204868C (en) 2002-06-25

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