DE69834184D1 - Persönlicher desktop-wegesucher - Google Patents

Persönlicher desktop-wegesucher

Info

Publication number
DE69834184D1
DE69834184D1 DE69834184T DE69834184T DE69834184D1 DE 69834184 D1 DE69834184 D1 DE 69834184D1 DE 69834184 T DE69834184 T DE 69834184T DE 69834184 T DE69834184 T DE 69834184T DE 69834184 D1 DE69834184 D1 DE 69834184D1
Authority
DE
Germany
Prior art keywords
personal desktop
path
desktop path
personal
desktop
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69834184T
Other languages
English (en)
Other versions
DE69834184T2 (de
Inventor
Alec Miloslavsky
Igor Neyman
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Inc
Original Assignee
Genesys Telecommunications Laboratories Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Genesys Telecommunications Laboratories Inc filed Critical Genesys Telecommunications Laboratories Inc
Publication of DE69834184D1 publication Critical patent/DE69834184D1/de
Application granted granted Critical
Publication of DE69834184T2 publication Critical patent/DE69834184T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42331—Direct inward dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/42—Graphical user interfaces
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1328—Call transfer, e.g. in PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
DE69834184T 1997-06-04 1998-06-03 Persönlicher desktop-wegesucher Expired - Lifetime DE69834184T2 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US869815 1992-05-26
US08/869,815 US6148074A (en) 1997-02-10 1997-06-04 Personal desktop router
PCT/US1998/011442 WO1998056141A1 (en) 1997-06-04 1998-06-03 A personal desktop router

Publications (2)

Publication Number Publication Date
DE69834184D1 true DE69834184D1 (de) 2006-05-24
DE69834184T2 DE69834184T2 (de) 2007-03-08

Family

ID=25354313

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69834184T Expired - Lifetime DE69834184T2 (de) 1997-06-04 1998-06-03 Persönlicher desktop-wegesucher

Country Status (6)

Country Link
US (1) US6148074A (de)
EP (1) EP0986875B1 (de)
JP (2) JP2001526871A (de)
CA (1) CA2289198C (de)
DE (1) DE69834184T2 (de)
WO (1) WO1998056141A1 (de)

Families Citing this family (49)

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US6480600B1 (en) * 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US7020264B1 (en) * 1997-02-10 2006-03-28 Genesys Telecommunications Laboratories, Inc. Negotiated routing in telephony systems
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6782087B1 (en) 1997-09-19 2004-08-24 Mci Communications Corporation Desktop telephony application program for a call center agent
US6466663B1 (en) 1997-09-30 2002-10-15 Don Ravenscroft Monitoring system client for a call center
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6490350B2 (en) 1997-09-30 2002-12-03 Mci Communications Corporation Monitoring system for telephony resources in a call center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6078566A (en) 1998-04-28 2000-06-20 Genesys Telecommunications Laboratories, Inc. Noise reduction techniques and apparatus for enhancing wireless data network telephony
US6795406B2 (en) 1999-07-12 2004-09-21 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for enhancing wireless data network telephony, including quality of service monitoring and control
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US7149229B1 (en) * 1999-01-08 2006-12-12 Cisco Technology, Inc. Mobile IP accounting
US7421077B2 (en) * 1999-01-08 2008-09-02 Cisco Technology, Inc. Mobile IP authentication
US6760444B1 (en) * 1999-01-08 2004-07-06 Cisco Technology, Inc. Mobile IP authentication
JP4497580B2 (ja) * 1999-04-30 2010-07-07 キヤノン株式会社 データ処理装置およびデータ処理方法およびコンピュータが読み出し可能なプログラムを格納した記憶媒体
KR100562140B1 (ko) * 1999-11-02 2006-03-21 주식회사 케이티 채널 집선 변환을 통한 신호 전송 방법
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
KR100354807B1 (ko) * 2000-05-16 2002-10-05 주식회사 한국밴통신 텔리게이트, 텔리게이트를 이용한 컴퓨터 전화 통합시스템, 텔리게이트를 이용한 인입호 및 인출호 처리 방법
FI4638U1 (fi) * 2000-05-26 2000-09-29 Fulcrum Lab Ag Tiedonsiirtoverkko
US7088720B1 (en) 2000-08-07 2006-08-08 Sbc Technology Resources, Inc. Multiservice use of network connection capability under user-to-network interface signaling
US7307993B2 (en) * 2000-08-08 2007-12-11 At&T Labs, Inc. Controller based call control for ATM SVC signaling
US7136386B2 (en) 2001-07-19 2006-11-14 Sbc Technology Resources, Inc. Virtual private network over asynchronous transfer mode
US7187678B2 (en) 2001-08-13 2007-03-06 At&T Labs, Inc. Authentication for use of high speed network resources
US6912272B2 (en) 2001-09-21 2005-06-28 Talkflow Systems, Llc Method and apparatus for managing communications and for creating communication routing rules
US7701953B2 (en) * 2002-11-04 2010-04-20 At&T Intellectual Property I, L.P. Client server SVC-based DSL service
US7602788B2 (en) * 2002-11-04 2009-10-13 At&T Intellectual Property I, L.P. Peer to peer SVC-based DSL service
US7475241B2 (en) * 2002-11-22 2009-01-06 Cisco Technology, Inc. Methods and apparatus for dynamic session key generation and rekeying in mobile IP
US7870389B1 (en) 2002-12-24 2011-01-11 Cisco Technology, Inc. Methods and apparatus for authenticating mobility entities using kerberos
US7382785B2 (en) * 2003-02-21 2008-06-03 At&T Knowledge Ventures, L.P. Extended virtual user-to-network interface with ATM network
US7639802B2 (en) * 2004-09-27 2009-12-29 Cisco Technology, Inc. Methods and apparatus for bootstrapping Mobile-Foreign and Foreign-Home authentication keys in Mobile IP
US7502331B2 (en) * 2004-11-17 2009-03-10 Cisco Technology, Inc. Infrastructure-less bootstrapping: trustless bootstrapping to enable mobility for mobile devices
GB2425913B (en) * 2005-05-04 2009-07-08 Arona Ltd Call handling
US7920692B2 (en) 2005-10-03 2011-04-05 Verizon Data Services Llc PBX call management
US7626963B2 (en) * 2005-10-25 2009-12-01 Cisco Technology, Inc. EAP/SIM authentication for mobile IP to leverage GSM/SIM authentication infrastructure
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US8837704B2 (en) * 2006-08-31 2014-09-16 Microsoft Corporation Client controlled dynamic call forwarding
EP2043345A1 (de) * 2007-09-26 2009-04-01 Alcatel Lucent Verfahren zur Unterstützung eines Kommunikations-Routings
US20110026702A1 (en) * 2008-04-04 2011-02-03 Johannes Jan Bot Managing communications
US9237229B2 (en) 2010-11-01 2016-01-12 Mitel Networks Corporation Call authorization feature
US9736665B2 (en) 2010-12-17 2017-08-15 Verizon Patent And Licensing Inc. Original calling identification with mobile phone in docked mode
US9060075B2 (en) 2010-12-17 2015-06-16 Verizon Patent And Licensing Inc. Mobile phone/docking station emergency call routing
US9143359B2 (en) 2010-12-17 2015-09-22 Verizon Patent And Licensing Inc. Mobile phone docking station for VoIP
US9008039B2 (en) 2010-12-17 2015-04-14 Verizon Patent And Licensing Inc. Mobile phone/docking station call continuity
US8879420B2 (en) 2010-12-17 2014-11-04 Verizon Patent And Licensing Inc. Mobile phone docking station VPNs
US9031059B2 (en) * 2010-12-17 2015-05-12 Verizon Patent And Licensing Inc. Fixed mobile convergence and voice call continuity using a mobile device/docking station

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US4771425A (en) * 1984-10-29 1988-09-13 Stratacom, Inc. Synchoronous packet voice/data communication system
US5583922A (en) * 1990-09-27 1996-12-10 Radish Communication Systems, Inc. Telecommunication system for automatic switching between voice and visual data communications using forms
JPH04336742A (ja) * 1991-05-14 1992-11-24 Fujitsu Ltd 交換サービス制御方式
US5452350A (en) * 1992-03-09 1995-09-19 Advantis Subscriber call routing processing system
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US5621789A (en) * 1993-09-01 1997-04-15 Teknekron Infoswitch Corporation Method and system for integrating a plurality of call center agent performance enhancement modules
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US6201863B1 (en) * 1997-02-10 2001-03-13 Genesys Telecommunications Laboratories, Inc. Personal desktop router

Also Published As

Publication number Publication date
EP0986875A4 (de) 2002-09-04
CA2289198C (en) 2003-11-18
JP2006295947A (ja) 2006-10-26
US6148074A (en) 2000-11-14
EP0986875A1 (de) 2000-03-22
EP0986875B1 (de) 2006-04-12
JP2001526871A (ja) 2001-12-18
DE69834184T2 (de) 2007-03-08
WO1998056141A1 (en) 1998-12-10
CA2289198A1 (en) 1998-12-10

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition