DE69932571D1 - Automatisches Anrufverteil- und Trainings-System - Google Patents

Automatisches Anrufverteil- und Trainings-System

Info

Publication number
DE69932571D1
DE69932571D1 DE69932571T DE69932571T DE69932571D1 DE 69932571 D1 DE69932571 D1 DE 69932571D1 DE 69932571 T DE69932571 T DE 69932571T DE 69932571 T DE69932571 T DE 69932571T DE 69932571 D1 DE69932571 D1 DE 69932571D1
Authority
DE
Germany
Prior art keywords
training system
automatic call
call distribution
distribution
automatic
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69932571T
Other languages
English (en)
Other versions
DE69932571T2 (de
Inventor
Shmuel Shaffer
William Beyda
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens Communications Inc
Original Assignee
Siemens Communications Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Communications Inc filed Critical Siemens Communications Inc
Publication of DE69932571D1 publication Critical patent/DE69932571D1/de
Application granted granted Critical
Publication of DE69932571T2 publication Critical patent/DE69932571T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
DE69932571T 1998-08-24 1999-06-23 Automatisches Anrufverteil- und Trainings-System Expired - Lifetime DE69932571T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/138,863 US6128380A (en) 1998-08-24 1998-08-24 Automatic call distribution and training system
US138863 1998-08-24

Publications (2)

Publication Number Publication Date
DE69932571D1 true DE69932571D1 (de) 2006-09-14
DE69932571T2 DE69932571T2 (de) 2007-08-23

Family

ID=22484001

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69932571T Expired - Lifetime DE69932571T2 (de) 1998-08-24 1999-06-23 Automatisches Anrufverteil- und Trainings-System

Country Status (3)

Country Link
US (1) US6128380A (de)
EP (1) EP0982915B1 (de)
DE (1) DE69932571T2 (de)

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Also Published As

Publication number Publication date
EP0982915A2 (de) 2000-03-01
US6128380A (en) 2000-10-03
EP0982915B1 (de) 2006-08-02
EP0982915A3 (de) 2003-06-04
DE69932571T2 (de) 2007-08-23

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8320 Willingness to grant licences declared (paragraph 23)
8328 Change in the person/name/address of the agent

Representative=s name: MAIER, D., DIPL.-ING. UNIV., PAT.-ASS., 85221 DACH

8328 Change in the person/name/address of the agent

Representative=s name: FRITZSCHE, T., DIPL.-CHEM. DR.RER.NAT., PAT.-ANW.,