EP1566734A3 - Method and system for troubleshooting a misconfiguration of a computer system based on configurations of other computer systems - Google Patents

Method and system for troubleshooting a misconfiguration of a computer system based on configurations of other computer systems Download PDF

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Publication number
EP1566734A3
EP1566734A3 EP05100884A EP05100884A EP1566734A3 EP 1566734 A3 EP1566734 A3 EP 1566734A3 EP 05100884 A EP05100884 A EP 05100884A EP 05100884 A EP05100884 A EP 05100884A EP 1566734 A3 EP1566734 A3 EP 1566734A3
Authority
EP
European Patent Office
Prior art keywords
suspect
troubleshooting
computer
computer systems
configuration parameters
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP05100884A
Other languages
German (de)
French (fr)
Other versions
EP1566734A2 (en
Inventor
Chad E. Verbowski
Jiahe Helen Wang
John C. Platt
Ruyun Zhang
Yu Chen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microsoft Corp
Original Assignee
Microsoft Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Corp filed Critical Microsoft Corp
Publication of EP1566734A2 publication Critical patent/EP1566734A2/en
Publication of EP1566734A3 publication Critical patent/EP1566734A3/en
Withdrawn legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0866—Checking the configuration
    • H04L41/0869—Validating the configuration within one network element
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F15/00—Digital computers in general; Data processing equipment in general
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/085—Retrieval of network configuration; Tracking network configuration history
    • H04L41/0853—Retrieval of network configuration; Tracking network configuration history by actively collecting configuration information or by backing up configuration information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/16—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks using machine learning or artificial intelligence

Abstract

A method and system for identifying a configuration parameter of a "sick" computer system that is at fault for causing an undesired behavior based on analysis of configuration parameters from other computer systems is provided. In one embodiment, a troubleshooting system collects "suspect" values for "suspect" configuration parameters used by a "sick" application when the undesired behavior was exhibited by the sick computer system. The troubleshooting system then compares the suspect values to sample values of the suspect configuration parameters retrieved from sample computer systems. The troubleshooting system uses that comparison to identify one or more suspect configuration parameters that are likely at fault for causing the application to exhibit the undesired behavior.
EP05100884A 2004-02-19 2005-02-09 Method and system for troubleshooting a misconfiguration of a computer system based on configurations of other computer systems Withdrawn EP1566734A3 (en)

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US54579904P 2004-02-19 2004-02-19
US545799P 2004-02-19
US54760804P 2004-02-24 2004-02-24
US547608P 2004-02-24
US918786 2004-08-13
US10/918,786 US7584382B2 (en) 2004-02-19 2004-08-13 Method and system for troubleshooting a misconfiguration of a computer system based on configurations of other computer systems

Publications (2)

Publication Number Publication Date
EP1566734A2 EP1566734A2 (en) 2005-08-24
EP1566734A3 true EP1566734A3 (en) 2007-09-05

Family

ID=34714397

Family Applications (1)

Application Number Title Priority Date Filing Date
EP05100884A Withdrawn EP1566734A3 (en) 2004-02-19 2005-02-09 Method and system for troubleshooting a misconfiguration of a computer system based on configurations of other computer systems

Country Status (5)

Country Link
US (2) US7584382B2 (en)
EP (1) EP1566734A3 (en)
JP (2) JP4942939B2 (en)
KR (1) KR101114093B1 (en)
CN (1) CN1722102B (en)

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Also Published As

Publication number Publication date
EP1566734A2 (en) 2005-08-24
JP2005251191A (en) 2005-09-15
US20050188268A1 (en) 2005-08-25
CN1722102A (en) 2006-01-18
JP2011258230A (en) 2011-12-22
JP4942939B2 (en) 2012-05-30
US7584382B2 (en) 2009-09-01
KR20060042100A (en) 2006-05-12
US20070300103A1 (en) 2007-12-27
KR101114093B1 (en) 2012-02-21
US7890807B2 (en) 2011-02-15
CN1722102B (en) 2010-04-28

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