US 20050216252 A1
A method and system for providing interpreting services is disclosed. The system includes interpreting apparatus at several user sites where interpreting services are needed, such as hospitals or other health care facilities, and a central controller. A request is made from one of the user sites to the central controller and, in response, the central controller makes a link between the user site and an interpreting site. A live interpreter at the interpreting site provides interpretation through the link. The link may be used for audio, or audio and video signals.
1. A system for providing interpreting services comprising:
a user site where interpreting services are needed, each site having an interpreting apparatus including user teleconferencing means and an Internet port with a fixed IP address coupled to said teleconferencing means;
an interpreter site with Internet access means and interpreter teleconferencing means; and
a central controller receiving a request for interpreting service from one of said user sites and establishing a teleconference conversation link between said interpreter site through said interpreter teleconferencing means and the Internet access port and the user teleconferencing means to enable a conversation between said user site and said interpreter site.
2. The system of
3. The system of
4. The system of
5. A system for providing interpreting services comprising:
a plurality of health care facility sites, each site including an interpreting apparatus including user conferencing means and a user Internet access port with a unique IP address;
a plurality of interpreter sites, each site including interpreter conferencing means and Internet access means coupled to said interpreter conferencing means, each interpreter sites being operated by an interpreter specializing in a specific language; and
a central controller receiving a request for a interpreting services from a site for a specific language, said central controller selecting a specific interpreter site based on said request and establishing a link between user Internet access port and said interpreter Internet access means.
6. The system of
7. The system of
8. The system of
9. The system of
10. The system of
11. A method of providing interpreter services comprising:
providing interpreter apparatus at a plurality of user sites;
assigning a specific IP address to each user site;
sending a request for interpreting in a specific language to a central controller from a first user;
generating an Internet link by said controller between said first user and an interpreting site; and
providing live interpreting to said first user site from said interpreting site through said Internet link.
12. The method of
13. The method of
14. The method of
15. The method of
16. The method of
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18. The method of
This application claims priority to provisional application Ser. No. 60/556,113 filed Mar. 25, 2004 and incorporated herein by reference.
The subject application is also related to application Ser. No. 10/729,590 filed Dec. 5, 2003, incorporated herein by reference.
A. Field of Invention
This invention pertains to a method and system for providing interpreting services for various persons, including, for example, patients in a hospital, or other medical facility.
B. Description of the Prior Art
While the primary and official language in the United States is English, many people living here are fluent only in other languages. Frequently, these people have difficulty communicating in English at a time and place where exchanging information with others is crucial. For example, the inability to communicate is a serious problem for a patient in a hospital or other similar health care facility. Here, for obvious reasons, it is important that patients have the ability to communicate with a doctor or nurse.
In the past, this problem was addressed by providing a live interpreter at the facility. Of course, providing live interpreters is very expensive. Moreover, most facilities have limited space and, therefore, providing interpreters for more than two or three languages is just not practical, even for only a couple of hours a day.
One alternative system proposed by Deaf-Talk LLC of Pittsburgh, Pa., consisted of a two-way video conferencing system between the patient and the interpreter. However, the system must use a dedicated ISDN line, and therefore it is inflexible and not readily available. Therefore, the interpreting service can be provided only at sites that have an ISDN termination.
Hand-held and PC-based devices are available that use translation software to convert text from one language to another. However, in some instances, these devices are not suitable because they are difficult to use, they are inaccurate, they are able to process only written information, and they are very impersonal.
Briefly, the present invention pertains to a system and method of providing interpreting services to at least one user from a remote location through a central controller. The services are provided through teleconferencing equipment. The system includes a user site where interpreting services are needed and has an interpreting apparatus including user teleconferencing means and an Internet port with a fixed or dynamic IP address coupled to the teleconferencing means. The system further includes at least one interpreter site with Internet access means and interpreter teleconferencing means; and a central controller receiving a request for interpreting service from the user sites and establishing a teleconference conversation link between the interpreter site through said interpreter teleconferencing means and the Internet access port; and the respective user teleconferencing means to enable a conversation between said one user site and said interpreter site.
Digital communication (including voice and video signals) between the interpreters and the respective user sites are established through Internet connections.
In addition, standard telephones 24 are provided for each user site, interpreter, and personnel at the central control site to enable standard voice communication through land lines or wireless lines 26, 28.
As shown in
The apparatus 40 at user site #2 may be used if a PC-type equipment is not available. It includes a videotelephone 42 connected to an Internet port 44 (with a fixed or dynamic IP address), and a TV set or video monitor 46. If a monitor is used, then a tuner (not shown) is needed as well. The videotelephones are available in either wired or wireless configurations from D-Link of Fountain Valley, Calif. 92708 (Models DVC 1000 or 1100). Moreover, some videotelephones are available with a built-in screen (e.g., D-Link Model DVC 2000), in which case the monitor or display 46 may be omitted. Preferably, all these elements are mounted on a rolling cart (not shown) so that they can be shifted around easily from one patient within a room to another or from one room of the hospital to another. Video-telephones may also be used in apparatus 30, thereby replacing several elements, such as the video camera 38, microphone 33 and speaker 35. However, as mentioned above, videotelephones need a tuner to display video signals on display 36.
A typical illustrative mode of operation of the apparatus 30 at the user site #1 is now described in conjunction with the flow chart of
In step 102 the central controller 10 (
If an appropriate interpreter is found (Step 104), then, in step 106, a link is established by controller 10 tying the port 39 to the respective interpreter site (e.g., 20 if Spanish interpretation is required), and the parties can hold a conversation (step 108). The participants are typically the patient, the doctor and the interpreter.
This whole process takes place automatically within a couple of minutes. Once a link is established between site #1 and one of the interpreters, (e.g., interpreter 20), the health care provider can enter into a discussion about the patient's illness, via the interpretation of interpreter 20. This discussion takes place in the form of a video telephone conference. Visual signals between the site #1 and a respective interpreter 20 may not be strictly necessary (except, of course, for conversations using ASL), however they are preferable because they allow the interpreter to see the gestures and other body language of the patient and provide a more accurate interpretation. Moreover, the patient feels more at ease and less apprehensive when he is communicating with a live, visible person rather then talk to a disembodied voice. This effect is further enhanced if the interpreter is from the patient's own homeland and has familiar facial expressions and mannerisms.
The conversation is being monitored (i.e., the conversation is active) by the controller 10. The length of the conversation is timed by the session timing and recording component. Optionally, the conversation may also be monitored, if this process is allowed, by the session timing/recorder element 14, step 112. At the end of the conversation (detected in step 114) the length of the conversation is recorded in step 116 and used for various purposes, including generating a bill (step 118). The information on the bill or even the bill itself is provided to the respective hospital.
Going back to step 104, if no proper interpreter is available, then, in step 120, a message is sent to the user that no interpreter is currently available and that the user should wait for a couple of minutes. The controller then waits for a predetermined duration (step 122) and then tries again in step 102. Alternatively, the controller 10 waits until it detects that another appropriate interpreter becomes available. The process could be fully automated or could be performed through a human operator at the controller 10. The operator can indicate that an appropriate interpreter will be available in x minutes. Alternatively, a request from a site can be made for an interpreter to be made available at a designated time. The request can be made either automatically or through the operator.
Rules for assigning a sequence or priority for several interpreters are stored in the data base 12 and are used to insure that the interpreters are utilized in an effective manner.
As mentioned above, preferably each site has an Internet port with a unique and known address on the Internet. Therefore, a link can be readily established between the two sites. There are several means by which the apparatus 30 can access the Internet, including, DSL, cable, WIFI, dial-up, etc.
If, for any reason, any of the participants within the process need to communicate with each other, they can call through the telephones 24.
The apparatus 40 can be used in a similar manner if it is provided with a means of service selection. Alternatively, the data base 12 can include information identifying what service may be required at each site. This information may be obtained from the data base of the hospital. Another mode of operation particularly suited for apparatus 40 is shown in
Next, the called person checks to see if an interpreter is available for the requested language (step 204). If an interpreter is found (206) then the person instructs controller 10 to establish a link between the appropriate interpreter and the caller's site (step 208), and, in step 210, a three way teleconference is performed.
Steps 212-222 are similar to steps 112-122 of
In this manner, the system S provides an efficient and effective method for providing interpreting services. The arrangement is particularly advantageous for relatively small hospitals or other health care providers that need interpreting services only at infrequent intervals. Alternatively, a large hospital having several buildings or campuses spread over a large area can use the system to provide rapidly in-house, experienced and trusted interpreters without having to rush them from one place to another.
Another advantage of the system is that, since the interpreters are not physically in the same location as the patients, the chance of contamination and spreading of infection by the interpreters is eliminated.
The system also provides flexibility because it can be used with a large variety of Internet connection means. These Internet connection means are standard and can be used for other functions as well. Since the protocol is standard, different connection means may be used at different sites without changing the system's modes of operation.
The system described herein may be used in other environments as well, such as court rooms and other similar sites where interpreting services are needed.
Numerous modifications may be made to this invention without departing from its scope as defined in the appended claims.