US 20050230473 A1
The present invention provides a system for the electronic management and redemption of coupons. The system incudes an integrated coupon card comprising a microprocessor, a random access memory means, a scanner, and a communications port. The coupon card is capable of scanning coupon bar codes from paper coupons and receiving redemption requirement data from a periphery device. The coupon card will allow bar codes and redemption requirement data to be transferred to a periphery device and will store what bar codes were redeemed because they corresponded to purchase data received from a cash register memory. The system further incudes one or more periphery devices having a microprocessor, a first communications port for communicating with said coupon card, and a second communications port for communicating with a cash register. The periphery devices receive purchase data from a cash register memory and compare said purchase data to coupon bar codes received from a coupon card in order to determine which coupons are redeemable. The system also incudes a server computer which will be connected to the periphery devices. The server computer will collect redeemed coupon information from the periphery devices and also provide the periphery devices with information such redemption requirement data or coupons which may be loaded onto a coupon card. A clearing house will collect coupon redemption information from all servers in the system to create redemption reports. The clearing house allows redemption requirement data and other information to be transferred through the servers to individual periphery devices and/or coupon cards.
16. A method for a point-of-sale acceptance of a rebate offer comprising the steps of:
a. providing a periphery device which may receive purchase data from a cash register at a point-of-sale;
b. transferring data on rebate offers to said periphery device from a database located remotely from a store wherein said periphery is located;
c. comparing in said periphery device data on rebate offers to purchase data to determine if any purchased items have corresponding rebates;
d. providing a means for a customer to indicate acceptance of said rebate offer;
e. calculating the monetary value of said rebate offers which correspond to said purchase data;
f. providing said periphery device with information from which the identity of a customer accepting the rebates may be determined; and
g. providing said remotely located database with notice of said customer's acceptance.
27. A method according to claim 1, wherein said bar code is contained in a coupon record and said coupon record contains a marker identifying the origin of said coupon bar code.
28. A system according to claim 9, wherein said selective manipulation of individual coupons includes accepting for redemption coupons that are not otherwise redeemable and placing an electronic marker in a record of said coupons not otherwise redeemable to indicate said coupons have been misredeemed.
29. A system according to claim 9, wherein said selective manipulation of individual coupons includes searching for coupons which said periphery device does not indicate are redeemable.
30. A system according to claim 19, wherein said selective manipulation of individual coupons includes placing a marker in a coupon record indicating said coupon may be redeemed after an expiration date of said coupon.
31. A system according to claim 9, wherein said periphery device includes two display screens, one of said display screens viewable by shoppers and the other of said display screens viewable by a cashier.
32. A system according to claim 24, wherein said second bar code is received from a remote database.
33. In a system for the electronic storage and redemption of coupons having a data card electronically storing first and second coupons, a method for altering the value of said second coupon comprising the steps of:
a. redeeming said first coupon;
b. determining whether said second coupon has been redeemed;
c. altering the value represented by said second coupon if said second coupon has not been redeemed.
34. A method according to
35. A method according to
36. A method according to claim 6, wherein said updated redemption requirement data corresponds to coupon bar codes not yet scanned into said data card.
37. A method according to claim 6, wherein said updated redemption requirement data corresponds to coupon bar codes residing on said data card which have no previous redemption requirement data.
38. A method according to claim 6, wherein said updated redemption requirement data corresponds to coupon bar codes which are to be altered.
39. An integrated data card according to claim 1, wherein coupon data is stored in said data card with a date marker indicating the date on which said coupon data was entered onto said data card.
40. An integrated data card according to claim 1, wherein a marker is placed in a coupon record indicating said coupon may be redeemed after an expiration date of said coupon.
41. A method for a point-of-sale acceptance of a rebate offer comprising the steps of:
a. providing purchase data from a cash register at a cashier stand;
b. transferring data on rebate offers to said cashier stand from a database located remotely from a store wherein said cashier stand is located;
c. comparing in said data on rebate offers to purchase data to determine if any purchased items have corresponding rebates;
d. providing a means for a customer to indicate acceptance of said rebate offer;
e. calculating the monetary value of said rebate offers which correspond to said purchase data;
f. providing said cashier stand with information from which the identity of a customer accepting the rebates may be determined; and
g. providing said remotely located database with notice of said customer's acceptance.
This application is a continuation of U.S. patent application Ser. No. 09/297,532 filed Jun. 28, 1998, which is a continuation of PCT Patent Application Serial No. US97/19246 filed on Oct. 27, 1997, which is a continuation of U.S. patent application Ser. No. 08/741,976 filed Oct. 31, 1996, all of which are incorporated by reference herein in their entirety.
The present invention relates to an apparatus and method of recording, displaying, organizing, transporting, transferring and redeeming coupons and similar items having a bar code or UPC number. More particularly, the present invention relates to an apparatus and system that electronically reads and stores bar codes or UPC numbers from paper coupons and allows display, organization, transportation, transfer and redemption of the coupons without further use of the paper upon which the coupon is printed.
Currently a large marketing tool for both manufacturers and supermarket chains is the production, distribution and redemption of the retail, paper, product coupon. Manufacturers use coupons to stimulate consumers to purchase products by creating product awareness, prompting product trials or rewarding repeat product purchases. This results in manufacturers printing and distributing hundreds of billions of paper coupons a year. This practice of paper coupon distribution is widely considered to be inefficient, as well as a producer of large quantities of redemption fraud.
The first step in the coupon redemption process is the retrieval of paper coupons by the consumer from the newspaper Free Standing Inserts (FSIs) in which the coupons are published. Currently, the vast majority of the coupons that are included in FSIs each week in the United States go unredeemed. 1995's redemption rate stood at approximately 1.9 percent of all coupons distributed. The primary reason for low coupon redemption is that couponing is time-consuming for people. The use of the paper coupon requires the consumer to sit down each week, examine coupon FSIs, and cut out the coupons they want to use. This is not the only disincentive for consumers to use coupons. It is also estimated that coupons received at the time of checkout in the supermarket (which are related to purchases and do not need to be chosen or removed from an FSI) are only redeemed at approximately an 8 percent rate. This suggests that even when not required to cut coupons out of FSI's, consumers consider coupons too much trouble to constantly organize and carry about. The redeeming of paper coupons requires even more effort since the consumer must determine which coupons he has that match items on his shopping list or that match items which he has purchased. While many companies sell coupon organizers, coupon categorizers and coupon alphabetizers, these methods still require coupon clipping, constant coupon organization and maintenance (removing expired coupons). The ineffectiveness of these methods is evidenced by the consistently low redemption rates. Still another reason why coupons go unredeemed is because the consumer simply forgets and leaves the coupons at home when he goes shopping. This is even more likely to occur as shopping trips are increasingly incorporated into the drive home from work or the like rather than a specially planned trip to the supermarket. Thus the consumer loses any possible benefit of coupon discounts. As a result of these difficulties, the majority of consumers do not investigate FSIs for coupons and consequently, advertising dollars manufacturers spend on FSIs provide comparatively little promotional benefit. Therefore, while per page FSI costs are low, the inefficiency of paper couponing makes it a very expensive form of advertising.
Even after the consumer reaches the supermarket with his coupons, there are further problems with the present paper-based system. The most common system of redeeming coupons requires a paper coupon to be presented to a cashier when the consumer is checking out. The cashier scans the coupon bar code with a scanner associated with the cash register and the cash register software identifies whether the coupon corresponds to an item just purchased. When the consumer has numerous coupons, the individual scanning of each coupon can be very time consuming, delaying all other consumers waiting in line. This delay is greatly exacerbated when the cash register indicates that no corresponding product has been purchased for one or more of the coupons, stopping the transaction. To discover why a coupon is not appropriate, the cashier must examine the coupon and then review the cash register receipt to determine what aspect of the purchased product does not meet the coupon redemption requirements. In the case where the cashier desires to accept the inappropriate coupon as a customer service gesture, the cashier must “override” the cash register's rejection of the coupon. Typically this requires the pressing of several additional keys on the cash register. When this entire process must be repeated for multiple coupons not accepted by the cash register, which is common in the majority of transactions in which coupons are used, the delay disrupts the entire checkout process delaying consumer checkout and negatively affecting transaction speed, customer service and front-end productivity.
Further problems and inefficiencies in the coupon redemption process arise after the retailer has accepted the coupons from consumers. The retailer must determine the total value of each manufacturer's coupons the retailer has redeemed in order for the retailer to be reimbursed by the manufacturer. The method of doing this varies widely among retailers. Some retailers may have employees hand sort the coupons at the retailer's location. Other retailers may make no effort themselves to organize the coupons and keep records of what coupons have been redeemed. In either case, retailers periodically, such as on a weekly basis, collect all redeemed paper coupons and deliver the coupons to a third-party clearinghouse. At the clearinghouse, coupons are generally sorted either by hand, or perhaps by scanning, in order to determine what coupons belong to which manufacturer and the amount the manufacturer owes the retailer for redeeming the coupons. After the coupons are returned to the manufacturer, the manufacturer may again sort the coupons (using its own employees or another clearinghouse) to insure all the coupons are the manufacturer's. The manufacturer then recalculates the total value of the coupons in order to verify the amount the retailer claims is owed on the redeemed coupons. This process is completed for every one of the billions of coupons redeemed annually. By the time the coupons have been collected by the retailer, passed through one and possibly two clearinghouses, and the manufacture reimburses the retailer, several weeks or months may have passed. This results in a considerable disadvantage to the retailer since the time between when the retailer gives the consumer the coupon discount and when the manufacturer reimburses the retailer is, in effect, an interest-free loan to the manufacturer. The manufacturer also suffers from the slow redemption process since the manufacturer cannot determine the effect of the coupon promotion until the manufacturer receives information on the number of coupons redeemed. Therefore, it is impossible for a manufacturer to quickly react to product performance, coupon redemption rates, or market changes.
In addition to the legitimate redeeming process being cumbersome, there exists wide spread problems with fraudulent misredemption and malredemption. Misredemption occurs where a retailer accepts a coupon for a product that has not been purchased. When done on a selective basis as a customer service gesture, such misredemption may serve the retailer and manufacturer sufficiently to justify the fraud. For example, a coupon may be accepted where the customer has attempted to comply with the coupon but has mistakenly selected a size or quantity of the product which does not match what is called for by the coupon. However, the situation may arise where retailer personnel may accept large numbers of coupons that are not closely related to the products bought by the consumer. In such a case, the manufacturer eventually (whether initially or through an invoice reduction by the retailer following a manufacturer's refusal to pay) reimburses the retailer while receiving no corresponding benefit in sales. Some misredemption occurs internally by retail employees, and is fought by the retailer. In other cases, the retailer is intentionally involved in misredemption to increase profits. When retailers can not provide the appropriate invoices to support such coupon submissions, they are placed on suspend lists by the affected manufacturers and their coupons are no longer accepted for reimbursement. Such fraud prevention by manufacturers requires large financial resources for the staffing of coupon fraud reduction departments. Misredemption can run into the double digits for retailers, and manufacturers are plagued with the costs of paying for and preventing it. Malredemption is another type of coupon fraud often practiced on an even larger scale. Malredemption is the large scale collection of coupons which are then directly submitted to the manufacturer for reimbursement with the coupons never actually passing through consumers. Typically malredemption is carried out by illegitimate retailers acting as a “front” for persons who have set up mass coupon clipping systems. Together misredemption and malredemption cost manufacturers hundreds of millions of dollars annually.
Another disadvantage of the present paper coupon redemption system is that if consumer response to the coupon offer is not what the manufacturer had anticipated and the manufacturer wishes to restimulate consumers with a higher coupon discount, the manufacture must publish a whole new coupon “drop.” The previously printed coupons, therefore, become a largely wasted marketing effort. Additionally, it is difficult to track the buying habits of consumers on a national level because those who purchase with cash are not recorded by conventional marketing database collection. On a local level, frequent shopper cards allow demographic and buying history profiles to be compiled on cash purchases, but this has not worked well on the national level.
The present invention comprises a system for electronically collecting, carrying and redeeming coupons which eliminates the many disadvantages consumers, retailers and manufacturers face when shepherding paper coupons through the redemption process. One component of the system is a portable coupon card which will include, among other features discussed more specifically in the detailed description, a bar code scanner, a memory means, a display screen, and a communications port, all controlled by a microprocessor and operational keys. The bar code scanner allows users to scan into the memory means the bar codes on coupons wherever a user may find the coupons. The display screen allows the user to view information concerning each coupon such as what product is represented by the coupon and the discount provided by the coupon. The microprocessor and operational keys allow the user to initiate the scanning of bar codes and arrange into various categories the coupons in the memory of coupon card, while the communications port will allow the transfer of coupon bar codes to a periphery device, another component of the system. Additionally, the coupon card may include an identification number which will allow the provider of the coupon card services to identify each individual to whom a coupon card is registered. The coupon card will allow users to scan large numbers of coupon bar codes directly from the FSI containing the coupons wherever the FSI may be found; thereby completely eliminating the necessity of clipping out, sorting and transporting a large number of paper coupons. Because the user of the coupon card is identifiable, the purchase habits of these individuals may be collected as marketing data regardless of whether or not the user pays with cash.
Another component of the present invention is a periphery device which will be positioned along the cash register stand in a retail store such as a supermarket. The periphery device will have an insertion port for receiving the coupon card, multiple communications ports allowing the periphery device to receive into a memory means electronic data from both the coupon card and the cash register, a microprocessor, operational keys and two display screens which allow the cashier and consumer to view the transactions taking place in the periphery device. During checkout, a consumer will insert the coupon card into the periphery device and the periphery device will read coupon bar codes from the coupon card and the periphery device will also receive data from the cash register indicating what products were purchased by the consumer. The periphery device will compare the data received from the cash register and the bar codes on the coupon card to determine what coupons are redeemable against the consumer's purchases. A list of redeemable coupons will then be displayed on the periphery device. Using the operational keys on the periphery device, the cashier may take care of any concerns the consumer has about the list of redeemable coupons. For example, the cashier may search the coupons on the coupon card for a coupon the consumer believes was mistakenly not included in the list of redeemed coupons. When that coupon is found, the periphery device will display a marker on the display screens indicating why the coupon was not redeemed. In the appropriate situation, the cashier may use an “override” operational key to include a coupon on the list of redeemed coupons even though that coupon is not technically appropriate for redemption. Other operational keys discussed herein will allow additional functions to be carried out by the periphery device. When a final list of redeemed coupons is agreed upon, the list will be transferred to the cash register for crediting against the consumer's purchases. Additionally, the periphery device will remove the coupons which were redeemed from the memory of the coupon card. Because all questions about individual coupons are handled efficiently at the same time before the redeemed coupons are sent to the cash register, the present invention greatly increases the speed of the coupon redemption process as compared to the prior art's method of individual, paper coupon processing because all overriding functions are performed before the bar codes are passed to the cash register, eliminating transaction interruption. As discussed more fully below, the periphery device, among other functions, will also be able to transmit data on future manufacturer coupons to the coupon card or place directly onto the coupon card coupons which will be ready for immediate use.
A still further component that could be utilized in the present invention is a local server computer. The server may be networked to all the periphery devices in the store and compile information from the peripheries concerning what coupons have been redeemed. Using this information, a program in the server may generate detailed reports for the store management concerning factors such as the total amount of each manufacturer's coupons redeemed (i.e. the amount the manufacturer should reimburse the retailer), the number of inappropriate coupons redeemed by overriding, and the number of coupons overridden by each cashier. The server can organize the information on redeemed coupons in any number of ways to accommodate the special needs of the particular store. Additionally, the server will transfer to the periphery device information that is intended for eventual loading by the periphery device onto coupon cards (e.g. information on future coupons or coupons for immediate use as discussed above).
Another component of the system will be a clearinghouse which will receive information on redeemed coupons from the servers of all the retailers participating in the system. The clearinghouse will then use this information from the servers to generate reports for each manufacturer regarding the amounts for which each retailer is entitled as reimbursement. The clearinghouse will also act as a remote database transferring information to the servers for the use and benefit of retailers, manufacturers and consumers alike. For example, the information for manufacturers' future coupons will be supplied to the clearinghouse and this information distributed to the servers. Similarly, coupon information for regional store chains could be supplied to the clearinghouse for distribution to the individual stores of that region. All of this information is intended for eventual loading onto a consumer's coupon card through the servers and periphery devices. Since each coupon card will have an identification number associated with its user and the clearinghouse is receiving from the periphery devices (through the servers) detailed information of the user's purchases, the clearinghouse will be able to compile a detailed database on the purchasing habits of all users of coupon cards. From this database, precise marketing profiles and reports can be provided to manufacturers and others parties seeking to gain information for marketing purposes.
The present invention further provides a method of altering the value of coupons once the coupon has been entered into the coupon card. The clearinghouse database will send information to the servers indicating that when a coupon card is entered into the periphery device, the periphery device should search the coupon card for the particular coupon whose value is to be altered. That coupon will then be replaced with a new coupon for the same item having a different value. This process can be repeated several times with ever increasing values for the coupon if desired by the product manufacturer. Therefore, unlike paper coupons which are static, coupons which can change in value may be used to re-stimulate a consumer each time the value of the coupon increases. Another method of the present invention will use the periphery, server, and database to make manufacturer rebates immediately available to consumers. In this method, the information on manufacturer rebates is supplied to the clearinghouse database and thereby made available to the periphery devices of the various stores. When the periphery device reads the products purchased from the cash register, the periphery device will indicate if there is a manufacturer rebate existing for any of the purchased products. This paperless rebate system allows the consumer to instantly receive credit for rebates, while quickly and efficiently supplying the manufacturer with both the demographic data and stimulation power the rebate is intended to provide.
The present invention also provides several methods for electronically distributing coupons as an alternative or in addition to coupons found in FSIs. One method will comprise a coupon dispenser located in the retail store. The dispenser will include, among other features, an insertion port to receive a coupon card, a communications port to exchange electronic information with the coupon card, a memory means, and a microprocessor and touch screen to allow the consumer to operate the dispenser. When the coupon card is inserted into the dispenser, the dispenser may load onto the coupon card various combinations of coupons to be selected on the touch screen by the consumer. The coupon dispenser may incorporate video and other types of advertising media which will reinforce to consumers the products for which they can immediately receive a coupon and purchase at a reduced price. Thus whereas conventional FSIs are static and reach only “coupon-clipping” consumers, the present invention provides full motion, color advertising with sound which will reach all consumers entering the retail store. Many additional functions of the coupon dispenser are discussed further in the detailed description.
Another apparatus of the present invention for electronically distributing coupons is an adapter allowing the coupon card to receive coupons from the Internet via the disk drive of a conventional computer. While it is known to receive coupons from the Internet, conventional systems transfer the coupon information to a printer to produce a printed paper coupon. This, of course, has all the disadvantages of paper coupons previously discussed. The adapter of the present invention avoids any need for paper by transmitting the coupon directly to the coupon card. The adapter will a have a insertion port for receiving the coupon card, a communications port, and a microprocessor. The adapter will also include a magnetic head for receiving electronic data from a corresponding magnetic head in the disk drive and the adapter will be sized to fit into the disk drive similar to a conventional “floppy” disk. When the computer receives electronic coupons from the Internet, the coupons will be sent to the computer's disk drive. The coupon card will have been positioned in the adapter's insertion port and the adapter placed in the computer's disk drive. The magnetic head in the disk drive will transmit the coupon information to the magnetic head of the adapter. The adapter will then transmit the coupon information to the coupon card through the adapter's communications port.
The present invention also includes an apparatus for receiving coupons from a database via telephone lines. The apparatus includes a telephone sub-component which allows the apparatus to dial the database. The apparatus further includes a modem, an insertion port for receiving a coupon card, a communications port, a memory means, a display screen, a microprocessor and operational keys. A coupon card is placed in the apparatus's insertion port and the database is dialed by the telephone sub-component. Coupon information is transferred from the database to the memory means via the modem. The microprocessor and operational keys allow the consumer to view on the display screen various coupons transferred by the database. When the consumer views a coupon he would like to obtain, an operational key directs the microprocessor to transfer that coupon to the coupon card via the communications port.
The present invention also includes the transmission of coupon data by way of digital pager frequency radio waves. One embodiment of the coupon card may include a radio frequency receiver. The consumer would preselect a group of coupons he wished to receive from the provider of the coupon card service. At a later date, the coupon card service provider would broadcast a pager signal, readable by that consumer's coupon card, which would contain the information corresponding with the preselected coupons. The consumer would receive the coupons on his coupon card as long as he was anywhere within the range of the pager broadcast.
Additional features of the present invention and many variations of the foregoing summarized embodiments will be apparent from the detailed description which follows.
The back side of coupon card 1 is illustrated in
Communications port 14 is found on the back side of coupon card 1. In the embodiment shown, communications port 14 comprises a light coupling device having a light emitting diode 20 and a light responsive transistor 21. However, it is envisioned that communications port 14 could be any device for transmitting data that could carry out the functional requirements of the present invention. Such alternative communications ports may include serial bidirectional data ports, infrared transceiver devices, magnetic disk writing devices or a laser transmit-receive interface like those found on CDROM drives.
Microprocessor 25 will also be connected to display screen 3 by way of a display feed 17 and to audio signal device 18. While for simplicity battery compartment 11 is not shown connected to each component of coupon card 1, it will be understood that the batteries in compartment 11 will supply power to the various components of coupon card 1 as needed. The batteries may be lithium batteries, nickel-cadmium batteries, alkaline batteries, or any other suitable type of batteries. Battery compartment 11 will provide for a plurality of batteries with all but one of the batteries being removable. The permanent battery will insure that when batteries are being replaced, one battery always remains in coupon card 1. In this manner there can never be a total lack of power in the system, an event which would cause a loss of data stored in RAM means 23. Of course, a less preferred embodiment could have all removable batteries, which would require the coupon card user to take care not to remove all batteries at the same time. While the primary function of light responsive transistor 21 mentioned above is to receive data, it will be possible for the continuous transmission of light to transistor 21 to perform a battery recharging function. In the event that the information shown on display screen 3 cannot be read by a visually impaired user, an alternate embodiment of coupon card 1 will also have a voice chip 9 as illustrated in
The entry of the bar code or UPC number by itself into coupon card 1 does not always provide coupon card 1 with sufficient information to represent to the user what product the bar code represents. In addition to the bar code, coupon card 1 must contain coupon redemption requirement data which will provide additional information such as what product is represented by the coupon. Redemption requirement data will generally consist of the pertinent information that appeared on the original printed coupon such as the product's brand name, the required size, number or combination of items required to redeem the coupon, the expiration date, and the discount amount of the coupon (including whether the coupon entitles the holder to a free product). In cases where the manufacturer makes redemption requirement data available prior to issuance of coupon card 1, this data may be entered into the RAM means 23 of coupon card 1 prior to the card being issued to the user. However, as manufacturers publish new coupons, redemption requirement data will be periodically updated and supplemented. This additional redemption requirement data will be entered onto coupon card 1 by use of a periphery device 100 as discussed below.
When a bar code or redemption requirement data is entered into coupon card 1, it will be stored in a record having numerous fields for storing bar codes, redemption requirement data, and numerous other items of data such as category markers or raincheck markers discussed below. It will be understood that many of the functions described below will be carried out by placing a particular marker in the coupon record. Another notable marker will be one indicating the distribution channel of the coupon such as whether the coupon was distributed through a dispenser, a pager system, or the Internet, all of which will be explained below. This record will generally be referred to as a “coupon record” or “coupon data”. For simplicity, coupon records containing only bar codes and no corresponding redemption requirement data may be referred to as only “bar codes”. Similarly, coupon records containing only redemption requirement data without corresponding bar codes will be referred to as only “redemption requirement data”.
The entering of coupon bar codes into coupon card 1 and the subsequent manipulation of the bar codes and other data will be carried out by operational keys prompting microprocessor 25 to execute various sorting routines. The operational keys of one embodiment are illustrated in
After the user has opened cover 8 to access the operational keys, he will turn on coupon card 1 with “On\Off” key 29. Coupon card 1 will also have an automatic turn off routine. If no operational keys are pressed, scanning performed or other operations executed for a given period of time, microprocessor 25 will execute an off command and return coupon card 1 to the off status. Once power is supplied to coupon card 1, microprocessor 25 will display a start-up file which includes the date and time as seen in process steps 60 and 61. The start-up up file may include a routine which will initially display coupons of particular interest to the user. Coupons of particular interest could include coupons for “new” products or coupons which will shortly expire. The date which will be used during the start-up routine to determine what coupons are about expire will be loaded onto coupon card 1 by periphery device 100 as discussed below.
To scan a coupon bar code into coupon card 1, the user will press coupon scan “CP” key 30 and pass scanner 10 (see
Once a bar code has been successfully read as in process step 66, a day counter marker will automatically be attached to the record containing the bar code. This day counter marker will assist in tracking and removing out-of-date coupon bar codes as described below. Process step 69 will then search RAM means 23 for coupon redemption requirement data which corresponds to the bar code.
Where process step 69 finds the bar code which corresponds to redemption requirement data, the redemption requirement data for that coupon will be displayed on display screen 3 seen in
Process step 70 will then display a prompt inquiring whether the user desires to put the coupon in a shopping list. The user may press “List” key 41 to enter the coupon in the shopping list described below. Alternatively “CP” key 30 (or “CP” key 46) may be pressed which returns the user to process step 62 to scan or otherwise enter another bar code; the “Clear” key 36 may be pressed to clear display screen 3 and end the bar scan routine; or pressing any other key will sound an error signal (step 71) and redisplay the shopping list prompt (step 70). If “List” key 41 was selected after process step 70, process step 73 will rewrite the record containing redemption requirement data to include a shopping list marker. This marker will allow the record to be eventually stored in a shopping list file and accessed later by the coupon card user. Next the record will be displayed in the active buffer (“Active Coupon” area of display screen 3) and a categorization prompt will be displayed as in process steps 74 and 75. If the user presses a numeric key 31, process step 78 will rewrite into the record appearing in the buffer area a marker corresponding to the chosen category number. The category number marker will allow that record to be associated with a particular category in future operations. If the user does not wish to categorize the redemption requirement data, he may press “Clear” key 36 to clear categorization prompt and end the routine or he may press “CP” key 30 (or “CP” key 46) to scan or otherwise enter another bar code. Pressing any other key results in an error sound by audio signal emitter 18 and returns the user to the categorization prompt (step 75).
The use of the operational keys to execute conventional sub-routines allows the coupon records to be viewed and manipulated in any number of ways. For example, by pressing the “All” key 32, all coupon records will be viewable on display screen 3 in an alphabetically descending format. The user will be able to scroll through the list of coupon records by way of line scrolling keys 33 or page scrolling keys 34.
The present invention also contemplates employing routines that allow microprocessor 25 to associate coupon records with particular categories after the coupon records have been written to RAM 23. Such a routine will begin by allowing the user to move (e.g. by the scrolling method described above) a coupon into a buffer for subsequent operations. As mentioned, the buffer area is represented by the “Active Coupon” area of display screen 3 as seen in
Another routine will be provided to allow user viewing of all coupon records beginning with a selected letter of the alphabet. Generally, this letter will correspond with the first letter in the brand or manufacturer name of the product. Each time the user presses the “Letters” key 37, a letter of the alphabet will appear sequentially in a miniature display panel 39. When the desired letter appears in display 39, pressing the “Enter” key 38 will prompt microprocessor 25 to display on screen 3 all coupon records beginning with the chosen letter. The same routine may use multiple letters to identify products. By selecting a letter with the “Enter” key 38 and then repeating the steps for a second letter, all products whose spelling begins with those two letters will be displayed. It will be understood that this is a form of dynamic queue wherein further key strokes will further define the search of coupon records to form a more finite queue. An alternative to the alphabetic keying mechanism described above could be a complete alphabetic keypad.
As will be explained in more detail below, coupon card 1 will have stored in RAM means 23 the total amount of money saved by the redeeming of coupons with this system. A preferred embodiment of coupon card 1 will provide a routine which calculates the cumulative amount saved during: 1) the last shopping trip in which coupon card 1 was used, 2) the month to date, and 3) the year to date. This information will be displayed on screen 3 when the user presses “Total” key 40.
As mentioned above, a “shopping list” routine will further be provided in a preferred embodiment of the present invention. This routine will allow the user to segregate coupons for specific products that the user desires to purchase during a future shopping trip. There will be several ways the user may enter coupons into the “shopping list”. First, immediately after the coupon has been scanned or otherwise entered in, the user may press the “List” key 41 and the coupon will be placed on the “shopping list”. Alternatively, when a coupon is stored already in RAM means 23, the user may display the coupon in the “Active Coupon” area of screen 3 by any one of the methods described above. When the user presses the “+” key 42, the coupon will be added to the shopping list. Coupons will be removed from the “shopping list” by pressing “List” key 41 when no item occupies the “Active Coupon” area of screen 3. This will display the “shopping list”. As the user scrolls through the “shopping list” as described above, the user can remove any item in the “Active Coupon” area by pressing the “−” key 43. While not shown in
Another routine of coupon card 1 will allow transfer of coupon records between coupon cards 1 previously purchased to a more recently purchased coupon card 1. The user will first determine what coupon records will be transferred. Unless the user desires to transfer all coupons, he must place the coupons to be transferred into a selected group. This is accomplished by the user moving a coupon item to the “Active Coupon” area of screen 3 by any of the routines described above. The user then presses “Group” key 44 to place this coupon record in the “group” file. This procedure is continued until the user has placed all the coupon records to be transferred into the new file. The file may be reviewed by clearing the “Active Coupon” area of screen 3 and then pressing “Group” key 44. Having produced the display of the entire “group” file, coupon records can be selectively removed from the new “group” file by placing a “grouped” coupon record in the “Active Coupon” area and pressing “−” key 43. The entire new file could be erased by pressing “All” key 32 followed by “−” key 43, during the display of the group file.
Once the file of coupon records to be transferred is assembled, the two coupon cards will be placed back to back such that the light emitting diodes 20 of each coupon card 1 are aligned with the light responsive transistor 21 of the other coupon card 1. Next, on the coupon card 1 transferring the coupon records, the user will press “Group” key 44 followed by “Transfer” key 45. The transferring coupon card 1 generally will request confirmation of the transfer which will require the user to press the “Transfer” key 45 a second time and the transfer will be executed. As seen in the flow chart of
Alternatively, the entire contents of coupon card 1 may be transferred by pressing “Transfer” key 45 if the sending coupon card 1 has no group. The user will again be prompted to press the “Transfer” key 45 a second time as confirmation of the operation before the transfer will be executed. Since a group of coupon records has not been segregated for transfer, step 236 will determine whether or not the receiving coupon card 1 is a transfer-equipped coupon card 1 (it is envisioned that initial models of coupon cards 1 may not have transfer function key). If the receiving card is not transfer-equipped (does not have a transfer key), then coupon card 1, which would send coupon records to another transfer-equipped coupon card 1, will instead receive the coupon records from the non-transfer-equipped coupon card 1. The sub-routine seen in steps 241-244 will cause the transfer-equipped coupon card 1 to send a signal through light emitting diode 20 which will trigger the transmission of coupon records from non-transfer-equipped coupon card 1, which will transfer all coupon records in its RAM means 23 to the now receiving coupon card 1. As described above, the sub-routine will only transfer coupon records for which there is no identical coupon record already existing in the receiving coupon card. It will be understood from step 236 that if coupon card 1 is not transfer-equipped and the operation is that of a complete contents transfer, then steps 241-244 will only allow the non-transfer-equipped coupon card 1 to send its complete contents of coupon records rather than receive them. In the case where the transfer is taking place between two transfer-equipped coupon cards, then the transfer will be completed by a sub-routine seen in steps 245-248, which are substantially the same as steps 237-240.
Coupon card 1 provides an additional function which will allow the user to scan the bar code on a product (as opposed to a coupon bar code) and determine if coupon card 1 contains any coupons provided by the manufacturer of the product. Of course, one advantage of this function is that it can be used to scan product bar codes in the supermarket, at home or anywhere else. As seen in the flow chart of
While coupon card 1 allows the user to electronically store and organize coupons, a second element of the present invention is needed to redeem the coupons. This second element is the coupon card cashier periphery or periphery device 100. As seen in
In a preferred embodiment, periphery device 100 will appear as seen in
When coupon card 1 is inserted into periphery device 100, a routine will immediately commence several successive functions as represented in the flowchart of
In process step 95, all redemption requirement data in periphery device 100 is transmitted to RAM means 23 of coupon card 1, wherein all previously existing redemption requirement data in RAM means 23 is overwritten with the redemption requirement data of periphery device 100. Simultaneously, all records in coupon card 1 will be rewritten with an “in card at last insertion” marker. This marker will track how many times a record has been read by a periphery device without a coupon associated with that record being redeemed. In addition to redemption requirement data for existing coupons, redemption requirement data for coupons manufacturers will be publishing in the future will also be transmitted to RAM means 23 of coupon card 1 (step 96) while periphery device 100 displays an “ADDING TEXT” or similar message on display screen 102.
In process steps 97 and 98, records having redemption requirement data and a corresponding bar code will be searched for any records with expiration dates that have been expired for more than a given time period and these records will be marked for overwriting. The routine will also search for coupon records having only bar codes which fulfill two criteria: the records will have had no corresponding redemption requirement data for more than a given time period; and coupon card 1 has been inserted into periphery device 100 more than a certain number of times while the record has been in coupon card 1. Any coupon records fulfilling these criteria will be marked for overwriting. The routine will then identify and queue all coupon records with redemption requirement data which also have a raincheck code in anticipation of a customer having purchased an item covered by a coupon that could not be used prior to the expiration date. Also, while not shown in
After execution of the subroutine shown in steps 162 a-162 d, periphery device 100 will await the cashier's pressing of the operational keys seen in
If the customer is satisfied that display screen 102 shows all his redeemable coupons, the cashier will again press the “List/Send” key 108 and the redeemable coupon bar codes will be transferred to cash register 150 (step 176). While not shown in the figures, one embodiment of periphery device 100 could be equipped with a “Transaction Complete” key. This key will execute steps 177-180 (
The presence of periphery device 100 in the retail store will also handle transactions where no coupon card 1 is used, but where paper coupons are presented in the conventional manner. These paper coupons can also be scanned either on the bar code scanner associated with cash register 150 or on paper scanner 111 on periphery device 100. In the case of such an all-paper coupon transaction, although the coupons are not derived from coupon card 1, periphery device 100 will still validate each coupon according to its interface with the memory of the purchase data for the transaction (steps 160-164) and will instruct the cashier accordingly, speeding transaction times and favorably impacting front-end productivity. In a transaction using coupon card 1, there may be instances where a retailer employing periphery device 100 will be contractually required to redeem paper coupons through its conventional paper coupon clearinghouse. In such an instance, steps 218-224 illustrate how the periphery device 100 would process a paper coupon scanned on the scanner of cash register 150. If step 220 indicated the coupon was a duplicate of a coupon already in the redeemed coupon list, then step 221 would remove the coupon originating from coupon card 1 from the redeemed coupon list and step 222 would add the paper coupon just scanned. Alternatively, where the coupon card service provider is the clearinghouse of all coupons (i.e. originating from coupon card 1 or paper coupons presented at checkout), then it is possible that either periphery scanner 111 or the cashier scanner could be used to scan a paper coupon. In this case, step 221 would resemble step 217 d such that the coupon originating from coupon card 1 would be accepted rather than the paper coupon. This is because paper coupons are more expensive to accept and, therefore, clear for the manufacturer. The invention, however, offers validation and recording of all coupons used in a transaction, regardless of the retail environment in which the invention is used.
Returning to step 190, if the item scanned was not a paper coupon but a product, step 191 determines if the product is an additional product (rather than a product subtraction). If the item is an additional product, step 192 duplicates the purchase data received from cash register 150 and compares it to coupon records originating from coupon card 1. If more than one of the redeemable coupons from coupon card 1 is applicable to a purchased item, step 195 executes steps 162 a-162 e discussed above. If not, the routine returns to step 177 and will proceed to finalize the transaction as discussed above. Alternatively, where step 191 determines that the scan was a product subtraction, step 193 determines whether or not a coupon has been applied for the removed product and if so, step 194 will reverse the transfer of the coupon to the cashier stand and the coupon will not later be recorded in coupon card 1 as being redeemed. Similarly, if the coupon previously accepted for the subtracted product was a paper coupon, the cashier will be notified by periphery 100 which paper coupon will be subtracted from the transaction and that the coupon should be returned to the customer.
Earlier in the transaction, after the redeemed coupon list has been produced (step 165), it is anticipated that there may be situations where a customer believes that he has a valid coupon for a purchased product, but this coupon has not been displayed by periphery device 100. The cashier can then press “Search” key 123 (seen in
In the situation where this search procedure does not satisfy the customer that all redeemable coupons have been identified, the cashier can execute another, more comprehensive routine represented by steps 184-188 (
If the cashier decides to redeem a technically non-redeemable coupon (after the “Search” or “All” subroutines described above, or by the “Raincheck” or “Expired” functions described below), for example, as a customer-service gesture, the cashier may redeemed the coupon by pressing the “Accept” key 126. As indicated by steps 175 and 189, “Accept” key 126 will prompt the routine to add a highlighted coupon to the list of redeemed coupons and to attach an override code to the coupon. As the cashier carries out this procedure, the addition of the new coupon to the redeemed coupon list will be seen on both the cashier's display screen 109 and the customer's display screen 102 either automatically or by the cashier pressing the “Restore” key described below. Because the override code is readable by the software of cash register 150, the override code allows cash register 150 to credit the coupon without transaction interruption (i.e. sounding the cashier to press a clear key, an override key, an enter key or any other combination thereof on the cash register) even though there is actually no proper purchase corresponding to the coupon. Additionally, as explained below, the present invention will keep track of override codes and create detailed reports indicating which the overridden coupon was and what cashier attached the override code for the retailer, and as a fraud reduction measure for the manufacturer (described in more detail below).
Another feature of periphery device 100 relates to a promotional activity carried out by many supermarkets typically called “doubling” coupons. By doubling coupons, supermarkets duplicate the value of each coupon by a factor of two and apply the entire credit to the customer's bill (tripling coupons is also carried out by some retailers). This doubling system is normally programmed into the cash register software and takes place for all coupons. However, for certain coupons, such as coupons offering discounts above a certain amount or coupons offering free items, it is not typically a supermarket's policy to offer doubling. Therefore, the periphery device 100 is provided with “Single” key 122. When the list of redeemable coupons is displayed on screen 109 and the cashier recognizes a coupon as not acceptable for doubling, the cashier may mark the coupon for non-doubling by moving the highlighting bar to the coupon and pressing “Single” key 122. As seen in flow chart step 169 (
The present invention also contemplates the “rainchecking” of coupons. Rainchecking a coupon occurs when an item covered by a coupon is out of stock and the coupon will expire before the store can restock the item. Rainchecking allows a customer to utilize the coupon after its expiration date. When a customer has on his coupon card a coupon for an item which is out of stock and the coupon is about to expire, the store may place a marker on the coupon indicating it has been made available for rainchecking. The present invention can raincheck coupons stored in coupon card 1 by entering into coupon card 1 a special raincheck bar code which is recognizable by periphery device 100 and will be provided to the store. For example, this rainchecking code could be provided by a bar code placed on a laminated card which would be entered into coupon card 1 through its scanner 10. The entering of the raincheck code will initiate a routine in microprocessor 25 of coupon card 1 which prepares a coupon for raincheck marking. The coupon to be rainchecked will be moved into the buffer area or “Active Coupon” area of display screen 3 by any method previously discussed. When the raincheck bar code is again scanned into coupon card 1 with the coupon still in the buffer area, the coupon will be rewritten to associate the coupon with the raincheck marker. At a later date when the customer seeks to redeem the coupon and his coupon card 1 is being read by periphery device 100, the customer may inform the cashier that he has a rainchecked coupon. When the cashier is at step 166 in the periphery device 100's programming, the cashier will press “Rainck” key 127 which will initiate steps 172-175. All coupons identified with a raincheck marker are displayed on both display screens 102 and 109 of periphery device 100 and the cashier then may use the “Accept” key 126 to redeem the appropriate rainchecked coupons. This will attach an override code to the coupon record as discussed above. As an alternative or in addition to the raincheck function, a routine could be provided which would list all expired coupons. An “Expired” key (not shown) could be provided by which the cashier would list all expired coupons and any expired coupons could be accepted as deemed appropriate by the cashier.
Whenever the cashier has displayed on the screens of periphery device 100 information other than the redeemed coupon list (e.g. by pressing “Search” key 123, “All” key 125 or “Rainck” key 127), the cashier need only press “Restore” key 124 to return the current redeemed coupon list to the display screens 102 and 109. This typically will be done when all customer inquires have been answered and the redeemed coupon list is considered complete. Another function that may be performed by periphery device 100 will be the selected removal of coupons from the list of coupons to be redeemed. There may be occasions when a customer views a certain coupon which is about to be redeemed and realizes it would be more advantageous to redeem the coupon at a later date. While not shown in
When the redeemed coupon list is complete, the cashier presses “List/Send” key 108 a second time which will prompt microprocessor 113 to transfer the coupon data to cash register 150 where the value of the coupons will be credited against the customer's purchases. It will be understood that as this transaction is carried out, the bar code scanner at the cashier stand has been completely bypassed with respect to coupons originating from coupon card 1. The periphery device 100 also transmits to coupon card 1's RAM means 23 data indicating which coupons were redeemed, which removes from RAM means 23 the bar codes corresponding to the redeemed coupons. After these functions are carried out, periphery device 100 will release coupon card 1 from insertion port 104 and the customer may remove his coupon card. Prior coupon redemption methods require all functions to be carried out with each coupon. Prior methods first had to manually scan the individual paper coupon. If the coupon was not accepted by the cash register, the customer and cashier would be required to inspect the paper coupon and the shopper's receipt of purchased goods in an attempt to discover the reason for rejection. Any attempts to “single” or “raincheck” a coupon or override a coupon rejection required a special set of actions by the cashier. These steps could possibly have to be repeated for any number of coupons the shopper was attempting to redeem, causing delay for the other shoppers and embarrassment for the coupon redeeming shopper. The method of the present invention significantly increases the speed and efficiency of the redemption process as compared with the prior art. The present invention carries out the validation and other special functions for all coupons prior to the coupon data being transmitted to cash register 150. This comprehensive method of handling coupon redemptions and coupon-related processes will save shoppers and store cashiers significant amounts of time as compared to the coupon processing by coupon redemption methods of the prior art. By increasing the transactional speed of the coupon redeeming procedure, the present invention greatly increases the front-end productivity of a retail store. Existing cashiers will be able to checkout a higher volume of customers without personnel performing other necessary tasks in the store being forced to man additional cash registers.
While customer display screen 102 has been discussed as displaying prompting messages and redeemed coupon lists, it could also function as an advertising media in an alternate embodiment. When a coupon card 1 is not inserted into periphery device 100, periphery device 100 could be used to display digital video images advertising different products. This could be accomplished by equipping periphery device 100 with the necessary Video RAM needed to run such digital video.
As suggested in
The directory of server 200 to which the retailer has access also provides a method for the retailer to enter the information relevant to each store which is part of the system. For example, the retailer will be able to enter information such as cashier names, cashier identifying numbers and the register at which a cashier works in order for the redemption reports to identify overridden coupons with a particular cashier. Additionally, the retailer-accessed directory will allow a retailer to place in periphery device 100 necessary coupon data (e.g. bar codes and redemption requirement data) for coupons which that particular store or chain is offering. A retailer may also enter into the retailer-accessed directory information that will allow that retailer to accept the coupons of a competing retailer or retail chain. As an alternative to loading these retailer coupons on server 200 or retrieving redemption requirement data from periphery device 100 by way of server 200, periphery devices 100 could be employed which have the capability to accept coupon data directly from a “floppy” disk or other portable data storage means. When coupons are directly loaded onto periphery device 100, periphery device will be able to distribute coupons directly to coupon card 1. Thus periphery device 100 could act as one form of a coupon “dispenser”, which will be discussed in more detail below.
A second function of server 200 will be to communicate redeemed coupon data to a clearinghouse 300. Clearinghouse 300 will have high-capacity computer system such as a main frame or an IBM large system having a high capacity database which also has the ability to back up and archive to tape drives. The system will also have a multichannel CPU and a multi-line front end processor. At a regular time interval, typically daily, server 200 will store the redeemed coupon data for the past day in a file which can be accessed through a modem by remote clearinghouse 300. Because of the large amounts of data transmitted, it will be preferable to upload a store's redemption data for the day into a directory as a single compressed file and transmit the file using high speed modems (28,800 bps or higher).
The information compiled by clearinghouse 300 from the many local servers 200 will be used to generate at least two types of reports. The first type of report will be a compilation for an entire chain of stores (such as a supermarket chain) of the total amount of redemptions for the chain and the amount of redemptions for each store in the chain. This allows the store chain to determine what amounts the manufacturers of the couponed products owe to the store chain for that period and how these proceeds should be distributed among the various outlets. The second type of report will be a compilation of what redemption amounts a manufacturer owes each supermarket chain, thereby allowing the manufacturer to reimburse the store chain. Because redeemed coupon data is transmitted by modem to clearinghouse 300, information concerning amounts owed by manufacturers to retailers may be distributed to the parties with a minimum of delay and allow prompt repayment by the manufacturers. This is of great importance to retailers since discounts given by a retailer to redeem a manufacturer's coupons are in effect an extension of credit to the manufacturer. In the case where the coupon card service provider charges the customer a transactional fee for using coupon card 1, the retailer would normally collect the fees and would then be the entity to have temporary use of these funds. An additional advantage derived from the compiling of redemption data is the ability to generate very specific redemption rate statistics. Not only may the statistics be generated on a national basis, but may be also be broken down into regional, state, county, city or zip code based statistics.
Another function of clearinghouse 300 will be to maintain a database of redemption requirement data for all coupons offered and all coupons to be offered by manufacturers and retailers. This information will be obtained from manufacturers and retailers when they register with the provider of the coupon card services. Clearinghouse 300 will periodically transmit redemption requirement data for future coupons to periphery devices 100 through local servers 200. From periphery device 100, the updated redemption requirement data can be entered into coupon card 1 of customers even before the paper coupons are published. Thus when the paper coupons are published and the bar codes appearing thereon are scanned into coupon card 1, the redemption requirement data will appear on the display screen 3 of coupon card 1 and the customer will be allowed to manipulate the coupon record as described above.
While a preferred embodiment of the present invention describes periphery device 100 being used in conjunction with a local server 200, the scope of the present invention is intended to cover an electronic coupon system wherein periphery device communicates directly with a remote clearinghouse 300. While less efficient, this could be accomplished by providing each periphery device 100 with a modem or similar means for transferring data to and receiving data from a clearinghouse 300. A still further alternative would be to have no direct communication from a remote clearinghouse 300, but rather obtain coupon data on disks or other storage means and load the data directly into the periphery devices 100.
One advantage of the present invention originates from the invention's ability to identify individual users of the coupon card with the purchases they make. Because periphery device 100 identifies the coupon card 1 being inserted with the person to whom the coupon card 1 is registered and because all items entered into cash register 150 will be read by periphery device 100, data indicating the purchases made by each individual using coupon card 1 may be sent to and collected by clearinghouse 300. The compilation of the names of consumers and what they buy into a comprehensive database will allow detailed consumer micromarketing data (CMD) to be organized and distributed to manufacturers and retailers across the geographical area covered by the coupon redemption system. Because coupon records contain markers indicating the distribution channel of the coupons (e.g. free standing inserts, dispensers, pager systems, telephone interfacing, the Internet, or series or value increasing coupons—all discussed below), superlative CMD can be provided indicating exactly what methods of distribution are most effective with what products and with which consumers. This CMD could be used to target specific consumers for specific products those consumers may have a tendency to purchase. For example, this data could supply manufacturers with information on the identity of their customers using the manufacturers' products so that manufacturers could take further marketing steps to insure these customers' continued loyalty. Alternatively, a manufacturer could receive information on which consumers are buying a competitor's products so that a manufacturer could attempt to induce those consumers to switch to his product. The CMD could also identify what consumers are sensitive to particular types of promotions. For example, a manufacturer of a new product promoted as being environmentally safe could secure a list of individuals who typically buy environmentally safe products. Because of the speed and accuracy with which CMD may be compiled, it can help manufacturers determine how a particular promotion is being received by the public and allow the manufacturer to respond appropriately (e.g. by value increases discussed below). It will be understood that CMD could be organized in practically an infinite number of ways to produce customized reports which would help manufacturers and retailers target specific customers for advertising campaigns and promotions.
Another advantage of central clearinghouse 300 interacting with periphery device 100, and of the coupon card service provider's ability to ascertain the identity of the coupon card owner, will be in the establishment of an instant rebate system. Presently manufacturers typically provide rebates by including a written rebate offer with the product purchase and requiring the customer to fill out the information requested by the rebate offer and return the rebate information to the manufacturer. Because of the effort and time involved, customers generally do not take advantage of rebate offers resulting in a “redemption” rate even lower than that associated with coupons. However, clearinghouse 300 could provide to server 200 and subsequently to periphery device 100 yet another database which would contain a compilation of all rebates offered by manufacturers participating in the instant rebate system. This information would periodically be transmitted to and stored in local servers 200, and therefore, would be accessible by the periphery devices 100. After the purchase data is read by periphery device 100 for comparison to the coupon data, a separate routine will compare the purchases made to the rebate information stored in local server 200. The total value of rebates for which the customer qualifies is then displayed on screen 102 of periphery device 100 and the customer is prompted with a message asking if he would like the amount of the rebates instantly applied against his shopping bill. The customer may respond by pressing the “Yes” key 132 or “No” key 133 seen on periphery device 100 as seen in
Another advantage of the electronic coupon redemption system described above will be the ability to alter the value of a coupon after it has been scanned into coupon card 1. There are various marketing reasons manufacturers may wish to alter the value of a coupon that has already been published. For example, if a coupon for a new product has been published but consumer response has been less than expected, the manufacturer may desire to raise the value of the coupon to stimulate sales. Presently, manufacturers publish coupons and may have to wait months for statistics illustrating how successful the coupon was in stimulating sales. If the manufacture then wishes to provide new coupons with higher discounts for the product, the manufacturer must go through the entire publishing process a second time.
The present invention provides a novel solution to this present disadvantage by allowing a coupon already scanned into coupon card 1 to change in value. Since a manufacturer participating in the system will receive prompt information on consumer reaction to a coupon through the redemption reports issued by clearinghouse 300, the manufacturer can rapidly respond to redemption rates and market feedback and “reuse” the coupon by increasing its value nationally, regionally, or in a more specific locale. If the manufacturer wishes to increase the coupon's value, clearinghouse 300 will, on instructions from the manufacturer, create a new bar code and new redemption requirement data showing an increased value for the coupon's redemption. This new bar code and redemption requirement data is then transmitted to periphery devices 100 by server 200 along with other redemption requirement data for future coupons. When a coupon card is placed in periphery device 100, the original bar code of the coupon which is to be increased in value will be located and the new bar code along with the new redemption requirement data will replace the previous bar code and redemption requirement data. To make the coupon card user aware of the increase in the value of the coupon, the coupon record will contain a marker which will display the coupon on display screen 3 of coupon card 1 during the next start-up (after turning coupon card 1 on) with an appropriate message advising the user of the coupons increase in value. An example of such a message could be the “NOW” message 131 preceding the new value of the coupon as seen in
A similar advantage can be realized with the present invention through altering the value of existing coupons in order to create “series coupons”. Series coupons will comprise a set of at least two coupons where the later coupons will increase in value as the earlier coupons are redeemed in a given sequence.
An additional embodiment of the present invention will comprise a method and apparatus to disseminate coupon data and advertise the products associated with the coupons. The apparatus employed will include a dispenser, which in the present embodiment is in the form of a kiosk or other stand such as seen in
Prior to ending the transaction, a preferred embodiment of dispenser 250 could also provide the shopper with the ability to store debit or credit card information on coupon card 1 which would allow the shopper to use coupon card 1 in place of a debit or credit card when he “checks out”. This will enable the consumer to not have to use multiple cards during a transaction and will insure that when a customer has coupons to redeem, he will also have a means of payment. Dispenser 250 will include a magnetic stripe card seating device 273 and a magnetic stripe reader 271 capable of receiving and reading a conventional magnetic striped card. Microprocessor 260 will read the access information on the magnetic stripe of the debit or credit card and transfer this to RAM means 23 of coupon card 1. Microprocessor 260 will then establish a “link” between the debit or credit card by interfacing with the debit or credit card network. Typically this interface will be through a dial-up connection or through a leased line. After the shopper has finished redeeming coupons through periphery device 100 during the check-out process, periphery device 100 will prompt the shopper as to whether he wishes to pay with the debit or credit card previously read into coupon card 1. If so, periphery device 100 will recognize there is card access information stored in coupon card 1 and will use the access information obtained from the card to again interface with the correct debit or credit card network. Periphery device 100 will also interface with the debit or credit card network through a dial-up connection or through a leased line. In this embodiment of periphery device 100, a “ten-key” pad will be attached to slot 142 on periphery device 100 as discussed above. The necessary personal identification numbers (PIN) required by the debit or credit card issuer may be entered on the “ten-key” pad. As an extra security measure, the coupon card system could require that the credit card “link” be performed using the credit card PIN similar to when obtaining cash advances with a credit card.
When the shopper redeems coupons by inserting coupon card 1 into periphery device 100, a routine executed by periphery device 100 will upload the charge code placed on the coupon card 1 by coupon dispenser 250 to cash register 150. The amount of the charge will then be credited to the company providing the coupon card services of the present invention. However, this charge may be collected and kept by the retailer, in effect, allowing the retailer another form of instantaneous coupon redemption payback. Once the charge has been added to the customer's bill, the routine will remove the charge code from coupon card 1 and send a record of the charge collection to server 200 for eventual transmission to clearinghouse 300.
In a preferred embodiment, dispenser 250 will be integrated in the LAN of the store by being connected to server 200 described above. Dispenser 250 will then be capable of receiving coupon data and advertising information from a remote database 500. Remote database 500 will supply dispenser 250 with both advertising information to display on the video monitor 251 and scrolling message display 252 and the electronic coupon data which the customers will receive. It is envisioned that manufacturers and retail chains will directly transmit their coupon data (bar codes, redemption requirement data and other information) to the remote database 500 where the data will be segregated into separate sub-databases. For example, coupon data from regional supermarket chains would be placed in a regional database and coupon data from national manufacturers would comprise a national database. Further databases may be defined by combining regional and national databases for any given region. This last database will supply the regional retail outlets with both national coupon data and the correct regional coupon data for the outlets in the respective regions.
Advertising information may also be compiled in a similar manner. Manufacturers and regional retailers may transmit to the remote database various video programs advertising their products. This advertising data can then be broken down into national and regional sub-databases just as the coupon data described above. Scrolling message display advertising data will be provided to include the brand names of all products for which coupon data is collected. Thus insuring every product having a coupon in the database 500 will be advertised regardless of whether or not there is associated video advertising data. Scrolling message display advertising data will also be segregated into national and regional sub-databases.
The illustrated coupon dispenser 250 provides numerous advantages to manufacturers attempting to attract shoppers' interest. The video and scrolling message displays are cheaper and may be more quickly published than hard copy advertising in FSIs. As opposed to a coupon being viewed only once if the shopper reads the FSIs, the video and scrolling message displays are continuously run and may be viewed each time the shopper passes dispenser 250. Additionally, the advertisements in FSIs are only seen by the comparatively small number of shoppers who are in the habit of reading FSIs. On the other hand, the video and scrolling message displays will potentially be seen by every shopper entering the store. Further, dispensers 250 positioned in retail stores have the advantage of advertising products which are only a few steps away. FSIs generally reach shoppers in their homes and require them to remember to purchase the product at some future date. As a marketing tool, retailers and manufacturers could display next to their products a message indicating coupons for the product can be obtained at the nearest dispenser 250. Thus the decision to purchase products can be favorably influenced by the immediate access to a coupon. Since coupons from a dispenser 250 can easily be combined with a marker indicating the origin of the coupon, the coupons are readily usable for the gathering of CMD. Finally, a system dispensing coupons from a coupon dispenser 250 is totally paperless and may accommodate regional and store specific coupons.
Another method of electronically transmitting coupons is through an Internet coupon card service by means of the adapter illustrated in
A preferred embodiment of adapter device 350 is seen in
A slidable cover 361 such as found on conventional floppy disks will cover magnetic head 357 until adapter 350 is inserted into disk drive 360. Magnetic head 357 will receive magnetic data from disk drive 360 and convert this magnetic data into electrical data which may be transferred to a processing means such as microprocessor 353. Microprocessor 353 may store the contents of the electrical data in RAM means 352 until such time as it is ready to effect the further transmission of the data to coupon card 1. Adapter body 358 will also include a ROM means 351 which will provide microprocessor 353 with the necessary routines to carry out the transmission of the data received from magnetic head 357. RAM means 352 and ROM means 351 collectively form the memory means of adapter 350. Operatively connected to microprocessor 353 and positioned in insertion port 354 will be a wireless transmitting means such as light emitting diode 355 and light responsive transistor 356 for interface with coupon card 1.
Coupon card 1 is first positioned in communications port 354 with light emitting diode 355 and light responsive transistor 356 respectively aligned with light responsive transistor 21 and light emitting diode 20 of coupon card 1. Adapter 350 is then inserted into disk drive 360 and is ready to receive coupon data from the Internet and transfer them to coupon card 1. When the coupon data has been downloaded from the Internet and transmitted to disk drive 360, the magnetic head of disk drive 360 will transfer the magnetic data to magnetic head 357. Magnetic head 357 will convert the magnetic data into electrical data which microprocessor 353 may initially store in RAM means 352. Microprocessor 353 will then convert the data stored in RAM means 352 into electrical impulses that are transmitted to light emitting diode 355. Light responsive transistor 21 of coupon card 1 will receive the light signals from light emitting diode 355 and these signals will be converted back from light impulses to electrical impulses to be read and converted into electrical coupon data by microprocessor 25 of coupon card 1. Any necessary signals from microprocessor 25 to microprocessor 353 will be transmitted to light responsive transistor 356 by light emitting diode 20 of coupon card 1. When the transfer of coupon data from adapter 350 to coupon card 1 is complete, adapter 350 may be removed from disk drive 360 and coupon card 1 removed from insertion port 354.
Still another device for electronically transmitting coupons from a remote database to individual customers is seen in
The components of telephone interface 400 (not including the telephone subcomponent) which receive coupon data from a remote database 410, manipulate the data and then transfer it to coupon card 1 are illustrated in
In operation, the user will place his coupon card 1 in communications port 405 and press the autodial 402 to initiate the connection with the remote database 410. The automated answering system at the remote database 410 will inform the user the type of coupons he may receive. Through use of the telephone keypad 401 in response to prompts from the automated answering system, the user will narrow the category of coupons he wishes to review. When the user has selected a category of coupons with telephone keypad 401, these coupons will be displayed individually on display screen 404. The user may scroll up or down the list of coupons by pressing the “Previous” key 407 or the “Next” key 408. When a coupon the user wishes to obtain appears on screen 404, the coupon may be transferred to the coupon card 1 by pressing the “Accept” key 406. Microprocessor 425 then transmits the coupon data through appropriate signals to light emitting diode 420. These signals are received by light responsive transistor 21 and the coupon data is stored in RAM means 23 of coupon card 1.
Another method contemplated by the present invention of electronically transmitting coupon data uses conventional digital pager technology. As discussed in connection with
While the foregoing systems have been discussed in connection with retail coupon redemption, the present invention has potential applications whenever a printed bar code is used to represent or identify a discount. Illustrative examples could include discounts provided by restaurants or the dry cleaning industry. In particular, fast food restaurants have excellent potential for utilizing the present invention. It is only necessary that fast food coupons be bar coded and participating fast food restaurant chains supply the coupon card service provider with the appropriate redemption requirement data. Fast food restaurants could efficiently position a periphery device at each cash register or in a drive-thru location allowing coupon redemption in the most convenient manner. Whenever a consumer used his coupon card at a fast food restaurant, more fast food coupons could be directly loaded onto the coupon card at the fast food restaurant's periphery device. Additionally, coupon card 1's ability to be identified with a particular user would allow other uses. Such a use could be a paperless “food stamp” or other welfare benefit system. “Food stamps” could be entered electronically onto a coupon card type device and then only be used during the purchase of food products, thus helping to eliminate the wide spread fraud found in the current paper-based food stamp program. Finally, while many parts of the present invention have been described in terms of specific embodiments, it is anticipated that still further alterations and modifications thereof will no doubt become apparent to those skilled in the art. It is therefore intended that the following claims be interpreted as covering all such alterations and modifications as fall within the true spirit and scope of the invention.