US 20060129499 A1
An Intranet/Internet/Web-based data management tool that provides a common GUI enabling the requesting, customizing, scheduling and viewing of various types of unpriced call detail data reports pertaining to a customer's telecommunications network traffic. The Intranet/Internet/Web-based reporting system tool comprises a novel Web-based, client-server application that enables customers to access their own relevant data information timely, rapidly and accurately through a client GUI. A traffic view server is provided that enables periodic acquisition of data from the customer's telecommunications network at a user-specified frequency and configured to meet real-time traffic reporting requirements. The system infrastructure provided enables secure initiation, acquisition, and presentation of unpriced call detail and statistical data reports to customers.
20. A reporting system comprising:
a report manager configured to communicate with a browser over a secure session and to maintain a reporting item associated with a customer, the reporting item comprising a report data type or a report customization feature for a report to be generated; and
a data retrieval device configured to retrieve customer specific data from a network of the customer,
wherein the report manager is further configured to receive a request message comprising a metadata description of the reporting item, the metadata description of the reporting item being verified and forwarded to the data retrieval device for retrieval of the customer specific data,
wherein the report manager is further configured to use the customer specific data and the metadata description to dynamically generate the report.
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34. A method for providing reporting, the method comprising:
maintaining a reporting item associated with a customer, the reporting item comprising a report data type or a report customization feature for a report to be generated;
retrieving customer specific data from a network of the customer;
receiving a request message comprising a metadata description of the reporting item;
verifying the metadata description of the reporting item for retrieval of the customer specific data;
dynamically generating the report based on the customer specific data and the metadata description; and
communicating with a browser over a secure session to present the report.
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retrieving call detail information generated from an element of the network.
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generating statistical data based on retrieved customer-specific call detail data.
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48. A reporting system comprising:
means for maintaining a reporting item associated with a customer, the reporting item comprising a report data type or a report customization feature for a report to be generated;
means for retrieving customer specific data from a network of the customer;
means for receiving a request message comprising a metadata description of the reporting item;
means for verifying the metadata description of the reporting item for retrieval of the customer specific data;
means for dynamically generating the report based on the customer specific data and the metadata description; and
means for communicating with a browser over a secure session to present the report.
49. A system according to
The following patent application is based on and claims the benefit of U.S. Provisional Patent Application Ser. No. 60/060,655, filed Sep. 26, 1997.
The present invention relates generally to information delivery systems and, particularly, to a novel, World Wide Web/Internet-based, telecommunications network data management reporting and presentation service for customers of telecommunications service entities.
Telecommunications service entities, e.g., MCI, AT&T, Sprint, and the like, presently provide for the presentation and dissemination of customer account and network data management information to their customers predominantly by enabling customers (clients) to directly dial-up, e.g., via a modem, to the entity's application servers to access their account information, or, alternatively, via dedicated communication lines, e.g., ISDN, T-1, etc., enabling account information requests to be initiated through their computer workstation running, for example, a Windows-based graphical user interface. The requests are processed by the entity's application servers, which retrieves the requested customer information, e.g., from one or more databases, processes and formats the information for downloading to the client's computer workstation.
Some types of data, e.g., “unpriced” call detail data pertains to a customer's telecommunications traffic, i.e., number usage. This type of data is provided in near real-time, and is used by network managers to make business decisions regarding their telecommunications networks. As an example, the assignee telecommunications carrier MCI Corporation provides an MCI ServiceView (“MSV”) product line for its business customers which includes several client-server based data management applications. One of these applications, referred to as “TrafficView”, provides network traffic analysis/monitor information as provided from an MCI TrafficView server. Particularly, with respect to MCI's TrafficView system, customers are provided with unpriced call detail data, e.g., relating to their toll free networks.
The current TrafficView architecture is organized primarily as a batch midrange-based server data delivery mechanism with the data being typically “canned” delivered at predetermined times with predetermined formats. Additional trending, analysis, and data management functionality is maintained by the customers in workstation-based software provided to customers for installation at customer sites on their PCS.
While effective for its purpose, the current data management and presentation architecture are limited in that reports generated are of a narrow view, and are delivered at predetermined times with predetermined formats. These prior art reporting systems do not enable the generation of ad-hoc reports. Moreover, legacy platforms containing reporting data are reaching the architectural limits of scalability in terms of the total customers they can support, total online data they can present, total historical data they can keep and type and number of applications they can support. This simply is not sufficient for an increasing number of customers who, to remain competitive, are required to have updated and real-time access to their data to enable them to make their critical business decisions quicker. Moreover, there are a variety of independent data management tools and legacy reporting systems having disparate systems and infrastructures providing little or no cross application interoperability and data sharing, thus, requiring customers to use separate applications to gain access to their data.
It would thus be highly desirable to provide a data management product that is a Web-based (Internet and Intranet) client-server application for providing customers with information relating to their telecommunications network traffic and usage in a variety of detailed report formats.
It would additionally be highly desirable to provide a Web-based (Internet and Intranet) data management tool having a Web-based client-server application which provides expedient and secure data access and reporting services to customers in real-time, from any web browser on any computer workstation anywhere in the world.
The present invention is directed to a novel Intranet/Internet/Web-based data management system that provides a common GUI enabling the requesting, customizing, scheduling and viewing of various types of reports pertaining to customer's telecommunications network traffic, i.e., unpriced “traffic view” data. The Intranet/Internet/Web-based data management system comprises a Web-based, client-server application that enables customers to access their own relevant unpriced network traffic data information timely, rapidly and in a secure manner through the a client GUI. A client server application infrastructure enables processing, generation, and reporting of customer's real-time and rated inbound and outbound telecommunications traffic for network management, call center management and customer calling pattern analysis functions.
The system further employs a platform-independent, i.e., JAVA-based, network centric GUI client presentation layer and an objects/dispatcher/proxy layer access architecture.
Particularly, the telecommunications data management/system architecture is integrated with a novel Web/Internet-based reporting tool, referred to as “StarWRS”, described in co-pending U.S. patent application Ser. No. ______ (D#11050).
The StarWRS web-based reporting tool comprises a layer functioning to enable customers to request reporting functionality across the Internet. This report request functionality includes routing requests to appropriate databases, e.g., real-time reporting requests will be satisfied by real-time database. Additionally, the interface provides customers with the ability to schedule and prioritize reports, format report request result sets, and provides for load balancing, report request validation, query generation and execution. Through a common GUI, customers are enabled to access their own unmetered network traffic data, i.e., usage analysis data.
In accordance with the principles of the present invention, there is provided a Web/Internet based reporting system for communicating call detail information relating to traffic pertaining to a customer's telecommunications network to a client workstation via an integrated interface comprising: a client browser application located at the client workstation for enabling interactive Web based communications with the reporting system, the client workstation identified with a customer and providing the integrated interface; at least one secure server for managing client sessions over the Internet, the secure server supporting a secure socket connection enabling encrypted communication between the browser application client and the secure server; a report manager server in communication with at least one secure server for maintaining an inventory of reporting items associated with a customer, the reporting items comprising report data types and report customization features for reports to be generated for the customer; a data retrieval device for retrieving customer specific data from the customer's telecommunications network at pre-determined times; and, a requestor application enabling the customer to communicate a data report request message via the integrated interface to the report manager server, the request message comprising a metadata description of particular reporting items to be retrieved, the metadata description of particular reporting items being forwarded to the retrieval device, and the retrieval device obtaining customer specific data in accordance with the metadata request, whereby customer-specific retrieved data and the metadata description of the reporting items are communicated to the client workstation and utilized to generate a completed report for presentation to the customer.
Further features and advantages of the invention will become more readily apparent from a consideration of the following detailed description set forth with reference to the accompanying drawings, which specify and show preferred embodiments of the invention, wherein like elements are designated by identical references throughout the drawings and in which:
FIGS. 12(a)-12(d) illustrate the end-to-end process 700 for fulfilling unpriced call detail data report requests;
FIGS. 14(a) and 14(b) are schematic illustrations showing the message format passed between the Dispatcher server and the application specific proxy (
The present invention is one component of an integrated suite of customer network management and report applications using a Web browser paradigm. Known as the networkMCI Interact system (“nMCI Interact”) such an integrated suite of Web-based applications provides an invaluable tool for enabling customers to manage their telecommunication assets, quickly and securely, from anywhere in the world.
As described in co-pending U.S. patent application Ser. No. ______ (D#11038), the nMCI Interact system architecture is basically organized as a set of common components comprising the following:
1) an object-oriented software architecture detailing the client and server based aspect of nMCI Interact;
2) a network architecture defining the physical network needed to satisfy the security and data volume requirements of the networkMCI System;
3) a data architecture detailing the application, back-end or legacy data sources available for networkMCI Interact; and
4) an infrastructure covering security, order entry, fulfillment, billing, self-monitoring, metrics and support.
Each of these common component areas will be generally discussed hereinbelow. A detailed descriptions of each of these components can be found in a related, co-pending U.S. patent application Ser. No. 00/000,000 (Attorney Docket 11038) entitled INTEGRATED CUSTOMER INTERFACE SYSTEM FOR COMMUNICATIONS NETWORK MANAGEMENT, the disclosure of which is incorporated herein by reference thereto.
A second or middle tier 12, is provided having secure web servers and back end services to provide applications that establish user sessions, govern user authentication and their entitlements, and communicate with adaptor programs to simplify the interchange of data across the network.
A third or back end tier 15 having applications directed to legacy back end services including database storage and retrieval systems and one or more database servers for accessing system resources from one or more legacy hosts.
Generally, as explained in co-pending U.S. patent application Ser. No. ______ (D#11040), entitled GRAPHICAL USER INTERFACE FOR WEB ENABLED APPLICATIONS, the disclosure of which is incorporated herein by reference thereto, the customer workstation includes client software capable of providing a platform-independent, browser-based, consistent user interface implementing objects programmed to provide a reusable and common GUI abstraction and problem-domain abstractions. More specifically, the client-tier software is created and distributed as a set of Java classes including the applet classes to provide an industrial strength, object-oriented environment over the Internet. Application-specific classes are designed to support the functionality and server interfaces for each application with the functionality delivered through the system being of two-types: 1) cross-product, for example, inbox and reporting functions, and 2) product specific, for example, toll free network management or Call Manager functions. The system is capable of delivering to customers the functionality appropriate to their product mix.
The Customer Browser 20, is browser enabled and includes client applications responsible for presentation and front-end services. Its functions include providing a user interface to various MCI services and supporting communications with MCI's Intranet web server cluster 24. As illustrated in
The primary common object services include: graphical user interface (GUI); communications; printing; user identity, authentication, and entitlements; data import and export; logging and statistics; error handling; and messaging services.
As shown in
The backplane 12 and the client applications use a browser 14 such as the Microsoft Explorer versions 4.01 or higher for an access and distribution mechanism. Although the backplane is initiated with a browser 14, the client applications are generally isolated from the browser in that they typically present their user interfaces in a separate frame, rather than sitting inside a Web page.
The backplane architecture is implemented with several primary classes. These classes include COBackPlane, COApp, COAppImpl, COParm. and COAppFrame classes. COBackPlane 12 is an application backplane which launches the applications 54 a, 54 b, typically implemented as COApp. COBackPlane 12 is generally implemented as a Java applet and is launched by the Web browser 14. This backplane applet is responsible for launching and closing the COApps.
When the backplane is implemented as an applet, it overrides standard Applet methods init( ), start( ), stop( ) and run( ). In the init( ) method, the backplane applet obtains a COUser user context object. The COUser object holds information such as user profile, applications and their entitlements. The user's configuration and application entitlements provided in the COUser context are used to construct the application toolbar and Inbox applications. When an application toolbar icon is clicked, a particular COApp is launched by launchApp( ) method. The launched application then may use the backplane for inter-application communications, including retrieving Inbox data.
The COBackPlane 12 includes methods for providing a reference to a particular COApp, for interoperation. For example, the COBackPlane class provides a getApp( ) method which returns references to application objects by name. Once retrieved in this manner, the application object's public interface may be used directly.
The use of a set of common objects for implementing the various functions provided by the system of the present invention, and particularly the use of browser based objects to launch applications and pass data therebetween is more fully described in the above-referenced, copending application GRAPHICAL USER INTERFACE FOR WEB ENABLED APPLICATIONS.
As shown in
As described in greater detail in co-pending U.S. patent Application Ser. No. ______ (D#11043) entitled SECURE CUSTOMER INTERFACE FOR WEB-BASED DATA MANAGEMENT, the contents and disclosure of which is incorporated by reference as if fully set forth herein, a networkMCI Interact session is designated by a logon, successful authentication, followed by use of server resources, and logoff. However, the world-wide web communications protocol uses HTTP, a stateless protocol, each HTTP request and reply is a separate TCP/IP connection, completely independent of all previous or future connections between the same server and client. The nMCI Interact system is implemented with a secure version of HTTP such as S-HTTP or HTTPS, and preferably utilizes the SSL implementation of HTTPS. The preferred embodiment uses SSL which provides a cipher spec message which provides server authentication during a session. The preferred embodiment further associates a given HTTPS request with a logical session which is initiated and tracked by a “cookie jar server” 28 to generate a “cookie” which is a unique server-generated key that is sent to the client along with each reply to a HTTPS request. The client holds the cookie and returns it to the server as part of each subsequent HTTPS request. As desired, either the Web servers 24, the cookie jar server 28 or the Dispatch Server 26, may maintain the “cookie jar” to map these keys to the associated session. A separate cookie jar server 28, as illustrated in
As illustrated in
If the requestor is authorized to communicate with the target service, the message is forwarded to the desired service's proxy. Each application proxy is an application specific daemon which resides on a specific Intranet server, shown in
The network architecture of
As partially shown in
Each of the individual proxies may be maintained on the dispatch server 26, the related application server, or a separate proxy server situated between the dispatch server 26 and the midrange server 30. The relevant proxy waits for requests from an application client running on the customer's workstation 10 and then services the request, either by handling them internally or forwarding them to its associated Intranet application server 30. The proxies additionally receive appropriate responses back from an Intranet application server 30. Any data returned from the Intranet application server 30 is translated back to client format, and returned over the internet to the client workstation 10 via the Dispatch Server 26 and at one of the web servers in the DMZ Services cluster 24 and a secure sockets connection. When the resultant response header and trailing application specific data are sent back to the client browser from the proxy, the messages will cascade all the way back to the browser 14 in real time, limited only by the transmission latency speed of the network.
The networkMCI Interact middle tier software includes a communications component offering three (3) types of data transport mechanisms: 1) Synchronous; 2) Asynchronous; and 3) Bulk transfer. Synchronous transaction is used for situations in which data will be returned by the application server 40 quickly. Thus, a single TCP connection will be made and kept open until the full response has been retrieved.
Asynchronous transaction is supported generally for situations in which there may be a long delay in application server 40 response. Specifically, a proxy will accept a request from a customer or client 10 via an SSL connection and then respond to the client 10 with a unique identifier and close the socket connection. The client 10 may then poll repeatedly on a periodic basis until the response is ready. Each poll will occur on a new socket connection to the proxy, and the proxy will either respond with the resultant data or, respond that the request is still in progress. This will reduce the number of resource consuming TCP connections open at any time and permit a user to close their browser or disconnect a modem and return later to check for results.
Bulk transfer is generally intended for large data transfers and are unlimited in size. Bulk transfer permits cancellation during a transfer and allows the programmer to code resumption of a transfer at a later point in time.
As illustrated in
The DMZ 17 acts as a double firewall for the enterprise intranet because of the double layer of port specific filtering rules. Further, the web servers 24 located in the DMZ never store or compute actual customer sensitive data. The web servers only transmit the data in a form suitable for display by the customer's web browser. Since the DMZ web servers do not store customer data, there is a much smaller chance of any customer information being jeopardized in case of a security breach. In the preferred embodiment, firewalls or routers 47,49 are a combination of circuit gateways and filtering gateways or routers using packet filtering rules to grant or deny access from a source address to a destination address. All connections from the internal application servers are proxied and filtered through the dispatcher before reaching the web servers 24. Thus it appears to any remote site, that the connection is really with the DMZ site, and identity of the internal server is doubly obscured. This also prevents and direct connection between any external and any internal network or intranet computer.
The filtering firewalls 25(a), (b) may also pass or block specific types of Internet protocols. For example, FTP can be enabled only for connections to the In-Box server 31, and denied for all other destinations. SMTP can also be enabled to the In-Box server, but Telnet denied. The In-box server 31 is a store and forward server for client designated reports, but even in this server, the data and metadata are separated to further secure the data, as will be described.
As previously described, the customer access mechanism is a client workstation 20 employing a Web browser 14 for providing the access to the networkMCI Interact system via the public Internet 15. When a subscriber connects to the networkMCI Interact Web site by entering the appropriate URL, a secure TCP/IP communications link 22 is established to one of several Web servers 24 located inside a first firewall 25 a in the DMZ 17. Preferably at least two web servers are provided for redundancy and failover capability. In the preferred embodiment of the invention, the system employs SSL encryption so that communications in both directions between the subscriber and the networkMCI Interact system are secure.
In the preferred embodiment, all DMZ Secure Web servers 24 are preferably DEC 4100 systems having Unix or NT-based operating systems for running services such as HTTPS, FTP, and Telnet over TCP/IP. The web servers may be interconnected by a fast Ethernet LAN running at 100 Mbit/sec or greater, preferably with the deployment of switches within the Ethernet LANs for improved bandwidth utilization. One such switching unit included as part of the network architecture is a HydraWEB® unit 45, manufactured by HydraWEB Technologies, Inc., which provides the DMZ with a virtual IP address so that subscriber HTTPS requests received over the Internet will always be received. The Hydraweb unit 45 implements a load balancing algorithm enabling intelligent packet routing and providing optimal reliability and performance by guaranteeing accessibility to the “most available” server. It particularly monitors all aspects of web server health from CPU usage, to memory utilization, to available swap space so that Internet/Intranet networks can increase their hit rate and reduce Web server management costs. In this manner, resource utilization is maximized and bandwidth (throughput) is improved. It should be understood that a redundant Hydraweb® unit may be implemented in a Hot/Standby configuration with heartbeat messaging between the two units (not shown). Moreover, the networkMCI Interact system architecture affords web server scaling, both in vertical and horizontal directions. Additionally, the architecture is such that new secure web servers 24 may be easily added as customer requirements and usage increases.
As shown in
Further as shown in the DMZ 17 is a second RTM server 52 having its own connection to the public Internet via a TCP/IP connection 48. As described in co-pending U.S. patent application Ser. No. ______, (D# 11045) entitled INTEGRATED PROXY INTERFACE FOR WEB BASED TELECOMMUNICATIONS MANAGEMENT TOOLS, incorporated by reference as if fully set forth herein, this RTM server provides real-time session management for subscribers of the networkMCI Interact Real Time Monitoring system. An additional TCP/IP connection 48 links the RTM Web server 52 with the MCI Intranet Dispatcher server 26. As further shown in
After establishing that the request has come from a valid user and mapping the request to its associated session, the Secure Web servers 24 will re-encrypt the request using symmetric RSA encryption and forward it over a second secure socket connection 23 to the dispatch server 26 inside the enterprise Intranet.
As described herein, and in greater detail in co-pending U.S. patent application Ser. No. ______ (D# 11038), the data architecture component of networkMCI Interact reporting system is focused on the presentation of real time (un-priced) call detail data, such as provided by MCI's TrafficView Server 34, and priced call detail data and reports, such as provided by MCI's StarODS Server 33 in a variety of user selected formats.
All reporting is provided through a Report Requestor GUI application interface which support spreadsheet, a varity of graph and chart type, or both simultaneously. For example, the spreadsheet presentation allows for sorting by any arbitrary set of columns. The report viewer may also be launched from the inbox when a report is selected.
Report management related data is also generated which includes 1) report profiles defining the types of reports that are available, fields for the reports, default sort options and customizations allowed; and 2) report requests defining customer specific report requests including report type, report name, scheduling criteria, and subtotal fields. This type of data will be resident in an Inbox server database and managed by the Inbox server.
The Infrastructure component of the nMCI Reporting system includes means for providing secure communications regardless of the data content being communicated. As described in detail in above-referenced, co-pending U.S. patent application Ser. No. ______ (D#11043), the nMCI Interact system security infrastructure includes: 1) authentication, including the use of passwords and digital certificates; 2) public key encryption, such as employed by a secure sockets layer (SSL) encryption protocol; 3) firewalls, such as described above with reference to the network architecture component; and 4) non-repudiation techniques to guarantee that a message originating from a source is the actual identified sender. One technique employed to combat repudiation includes use of an audit trail with electronically signed one-way message digests included with each transaction.
Another component of the nMCI Interact infrastructure includes order entry, which is supported by the Order Entry (“StarOE”) server. The general categories of features to be ordered include: 1) Priced Reporting; 2) Real-time reporting; 3) Priced Call Detail; 4) Real Time Call Detail; 5) Broadband SNMP Alarming; 6) Broadband Reports; 7) Inbound RTM; 8) Outbound RTM; 9) Toll Free Network Manager; and 10) Call Manager. The order entry functionality is extended to additionally support 11) Event Monitor; 12) Service Inquiry; 13) Outbound Network Manager; 14) Portfolio; and, 15) Client View.
The Self-monitoring infrastructure component for nMCI Interact is the employment of mid-range servers that support SNMP alerts at the hardware level. In addition, all software processes must generate alerts based on process health, connectivity, and availability of resources (e.g., disk usage, CPU utilization, database availability).
The Metrics infrastructure component for nMCI Interact is the employment of means to monitor throughput and volumes at the Web servers, dispatcher server, application proxies and mid-range servers. Metrics monitoring helps in the determination of hardware and network growth.
To provide the areas of functionality described above, the client tier 10 is organized into a component architecture, with each component providing one of the areas of functionality. As explained in further detail in co-pending U.S. patent application Ser. No. ______ (Atty. D# 11040), the client-tier software is organized into a “component” architecture supporting such applications as inbox fetch and inbox management, report viewer and report requester, TFNM, Event Monitor, Broadband, Real-Time Monitor, and system administration applications. Further functionality integrated into the software architecture includes applications such as Outbound Network Manager, Call Manager, Service Inquiry and Client View.
The present invention focuses on the client and middle-tier service and application proxy components that enable customers to request, specify, customize, schedule and receive their unpriced telecommunications network traffic call detail data and account information in the form of reports that are generated by a back-end application server. Referred to herein as “StarWRS,” this WWW/Internet Reporting System 200, as shown in
1) those components associated with the Client GUI front end including a report requestor client application 212, a report viewer client application 215 and, an Inbox client application 210 which implement the logical processes associated with a “Java Client”, i.e., employs Java applets launched from the backplane (
2) those middle-tier server components enabling the above-mentioned reporting functionality including: a Report Manager server 250, a Report scheduler server 260, and an Inbox Server 270. Also shown in
Each of these components will now be described with greater particularity hereinbelow.
The Report Manager (“RM”) server 250 is an application responsible for the synchronization of report inventory with the back-end “Fulfilling” servers 400, 500; retrieval of entitlements, i.e., a user's security profiles, and report pick list information, i.e., data for user report customization options, from the system Order Entry server 280; the transmission of report responses or messages to the Dispatcher server 26 (
The report manager server additionally utilizes a database 258, such as provided by Informix, to provide accounting of metadata and user report inventory. Preferably, an SQL interface is utilized to access stored procedures used in processing requests and tracking customer reports. A variety of C++ tools and other tools such as Rogue Wave's tools.h++ are additionally implemented to perform metadata message parsing validation and translation functions.
The Report Manager server 250 additionally includes the scheduling information, however, a report scheduler server component passes report requests to the back-end fulfilling servers 400, 500 at the scheduled times.
Particularly, the Report Scheduler (“RS”) server component 260 is, in the preferred embodiment, a perpetually running Unix daemon that deploys the TCP/IP protocol to send report requests to the back-end fulfilling servers such as the StarODS server 400, TVS server 500, and receive their responses. More particularly, the RS server 260 is a Unix server program that is designed to handle and process report requests to the fulfilling servers by deploying Unix stream sockets using the TCP/IP protocol suite, sending the request for customized reports to client connections on a well-known port number on the designated host machine. As shown in
From the report requestor interface, the user may specify the type of reporting, including an indication of the scheduling for the report, e.g., hourly, daily, weekly or monthly. For priced data the user has the option of daily, weekly, or monthly. For real-time, or unpriced data, the user has the option of hourly, daily, weekly or monthly. The report scheduler interface additionally enables a user to specify a pager or E-mail account so that an e-mail or pager message may be sent to indicate when a requested report is in the Inbox server 270.
As shown in
The Inbox Server component 270 serves as the repository where the completed user report data is stored, maintained, and eventually deleted and is the source of data that is uploaded to the client user via the dispatcher over a secure socket connection 272 between the Web server and the browser. It is also a Unix program that is designed to handle and process user requests submitted in meta data format using an Informix database. Once report results are received from the StarODS 400 and TVS 500 and any other back-end or fulfilling servers (not shown), the Report Manager server 250 communicates the corresponding report metadata to the Inbox server 270 over socket connection 274 as shown in
The StarOE server 280 is the repository of user pick lists and user reporting entitlements as shown in database 283. Particularly, it is shown interfacing with the Inbox server 270 and report scheduler servers 260. The Report Manager does not interface with or contain metadata for StarOE. It will, however, include information in the report metadata that will tell the Report Requestor it needs to get information (i.e., Pick Lists) from StarOE server 285.
A common database may be maintained to hold the common configuration data which can be used by the GUI applications and by the mid-range servers. Such common data will include but not be limited to: customer security profiles, billing hierarchies for each customer, general reference data (states, NPA's, Country codes), and customer specific pick lists: e.g., ANI's, calling cards, etc. An MCI Internet StarOE server will manage the data base for the common configuration of data.
With regard to the front-end client GUI components, the above-mentioned Inbox client application 210 functions as an interface between the client software and the Inbox server 270 for presenting to the customer the various type of reports and messages received at the Inbox including all completed reports, call detail, and marketing news messages. Preferably, the messages for the user in the inbox are sorted by type (report, call detail, alarms) and then by report type, report name, date, and time.
Particularly, the Inbox client application uses the services of the backplane (
In the preferred embodiment, the inbox client is able to receive information on multiple threads to allow a high priority message to get through even if a large download is in progress. Typically, the browser is configured to allow more than one network connection simultaneously, i.e., the polling thread on the client uses a separate connection to check for new messages, and starts a new thread on a new connection when a new message is detected. In this way, multiple messages may be downloaded simultaneously.
The Report Requestor application 212 is a GUI Applet enabling user interaction for managing reports and particularly includes processes supporting: the creation, deletion, and editing of the user's reports; the retrieval and display of reports based on selected criteria; the display of selected option data; and the determination of entitlements which is the logical process defining what functionality a user can perform on StarWRS. In the preferred embodiment, the Report requestor additionally enables a user to specify the frequency of report generation, e.g., periodically, or as “one-shots” to be performed at a later time. As described herein, the report scheduler service maintains a list of requested reports for a given user, and forwards actual report requests to the appropriate middle-tier servers at the appropriate time. Additional functionality is provided to enable customers to manage their inventory, e.g., reschedule, change, or cancel (delete) report requests.
In the preferred embodiment, the report requestor utilizes the platform client JAVA code to communicate with the report manager server. To communicate with the StarOE for user security, hierarchy, paging and e-mail, etc. the Report Requestor uses StarOE client Java code. Report Requestor JAVA applets implementing the above-described report requester functionality, are downloaded to the customer's workstation in the form of a cab file after initial login.
The Report Viewer application 215 is a GUI Applet enabling a user to analyze and display the data and reports supplied from the fulfilling servers such as StarODS 400, Traffic View (“TVS”) 500, and other systems such as Broadband and toll free network manager. Particularly, the Report Manager 250 includes and provides access to the metadata which is used to tell the Report Requestor what a standard report should look like and the “pick-list” options the user has in order for them to customize the standard report. It is additionally used to tell the Report Viewer client how to display the report, what calculations or translations need to be performed at the time of display, and what further customization options the user has while viewing the report. It additionally includes a common report view by executing a GUI applet that is used for the display and graphing of report data and particularly, is provided with spreadsheet management functionality that defines what operations can be performed on the spreadsheet including the moving of columns, column suppression, column and row single and multiple selection, import and export of spreadsheet data, printing of spreadsheet, etc. It is also provided with report data management functionality by defining what operations can be performed on the data displayed in a spreadsheet including such dynamic operations as sorting of report data, sub-totaling of report data, etc. Furthermore, the report viewer 215 is provided with functionality enabling the interpretation of Meta Data; and, functionality enabling communication with the Backplane (
All reporting is provided through the Report Viewer interface which supports text displays, a spreadsheet, a variety of graphic and chart types, or both spreadsheet/graph simultaneously. The spreadsheet presentation allows for sorting by any arbitrary set of columns. The report viewer 215 is launched from the inbox client 210 when a report is selected.
By associating each set of report data which is downloaded via the Inbox server 270 with a “metadata” report description object, reports can be presented without report-specific presentation code. At one level, these metadata descriptions function like the catalog in a relational database, describing each row of a result set returned from the middle tier as an ordered collection of columns. Each column has a data type, a name, and a desired display format, etc. Column descriptive information will be stored in an object, and the entire result set will be described by a list of these objects, one for each column, to allow for a standard viewer to present the result set, with labeled columns. Nesting these descriptions within one another allows for breaks and subtotaling at an arbitrary number of levels.
The same metadata descriptions may be used to provide common data export and report printing services. When extended to describe aggregation levels of data within reporting dimensions, it can even be used for generic rollup/drilldown spreadsheets with “just-in-time” data access.
The metadata data type may include geographic or telecommunications-specific information, e.g., states or NPAs. The report viewer may detect these data types and provide a geographic view as one of the graph/chart types.
Referring now to
The process by which the TVS server 550 gets data is now explained in greater detail with reference to
A generalized statistics engine (GSE) component 504 receives all records that are considered to be a toll free (800/8xx, etc) call from the NIC and also employs the same sequencing of groups of records to ensure that no data is lost. Should the GSE be unavailable, the NIC will queue the data for later delivery. The GSE component 504 further filters toll-free calls to only process calls that match a subscriber list which is maintained by an order entry OE process on the GSE (not shown) that accepts add & delete requests from TVS via a messaging interface 507 as shown in
Groups of TCRs are sent from the GSE to TVS via TCP/IP. When TVS has safely stored that record it sends an acknowledgment to the GSE 504 so that the GSE may dispose of the group. Should TVS not be available to receive data, GSE queues data to be sent later.
As shown in
As further shown in
As further shown in
A further input feed from the Global Information Repository “GIR” component 511 provides the TVS server with International toll-free number terminations on a periodic basis.
From the circuit order management system (“COMS”) component 515, TVS receives three NDM feeds: 1) a Trunk Type Master feed 516 used in Un-priced Reporting to map enhanced voice service/dedicated access line (EVS/DAL) information to specific service locations; 2) an automatic number identification (“ANI”) feed 517 also used in Unpriced Reporting to map EVS/DAL information to specific service locations; and, 3) a switch mapping feed 518 to map the switch ID (per Network control system) to the billing representations of the same switch.
As further shown in the
The StarOE server 285 then messages the Traffic View Server 550 in real time via TCP/IP that the number has been added for Unpriced Reporting. The TVS additionally messages the GSE component 505 in real time to immediately initiate the collection of call detail for that number, as will be described in greater detail herein. Due to latency inherent in the fulfillment process, customers may select and receive daily reports after CDR collection begins.
In accordance with the invention, a wide variety of reports and reporting frequencies are available. In the preferred embodiment, reports are available in hourly, daily, weekly, and monthly frequencies.
Types of TVS reports that are available to customers include: Standard reports; Summary reports; Termination Reports; Exception reports; and, unpriced call detail. For example, Standard reports that may be generated from stored Toll Free hourly statistics include, but are not limited to: Summary by Toll Free Number and Hour which is available in the following frequencies (Ad-hoc “A”, Daily “D”, Weekly “W”, and Monthly “M”); Summary by Toll Free Number and Date(A,D,W,M); Summary by Toll Free Number and day of week (“DOW”) (A,W,M); Summary by Toll Free Number and Week (A,M); Summary by Toll Free Number and NPA (A,D,W,M); Summary by Toll Free Number, Service Location and Hour(A,D,W,M); Summary by Toll Free Number, Service Location and Date (A,D,W,M); Summary by Toll Free Number, Service Location and DOW (A,W,M); Summary by Toll Free Number, Service Location and Week (A,M); Summary by Service Location and Hour (A,D,W,M); Summary by Service Location and Date (A,D,W,M); Summary by Service Location and DOW (A,W,M); Summary by Service Location and Week (A,M); Summary by Service Location, Toll Free Number and Hour (A,D,W,M); Summary by Service Location, Toll Free Number and Date(A,D,W,M); Summary by Service Location, Toll Free Number and DOW (A,W,M); Summary by Service Location, Toll Free Number and Week (A,M). The Toll Free Summary Reports generally comprise three sections: Summary, Incomplete Call Analysis, and Network Customer Blocked Analysis (other category breakdown). The Termination Summaries include three types of termination reports: Toll Free by Location, i.e., showing termination summary and incomplete call analysis by service location for a specific Toll Free number; By Location, i.e., by service location across all Toll Free numbers terminating to the same service location; and, Location by Toll Free, i.e., for a specific service location, shows each Toll Free number terminating to this location. The originating NPA/Country Code summary reports provide information by NPA and Country for each Toll Free number attached to the report.
Additionally available are what are called Call Detail Exception Reports/images which provide reporting information pertaining to the following: Completion Rate and Retry (A,D,W,M); Completion Rate and Retry with Queue Abandonment (A,D,W,M); Lost Caller and Retry (A,D,M); Lost Caller and Retry with Queue Abandonment (A,D,M); Most Frequent Calling Numbers (A,D,W,M); Most Frequent Calling NPA/NXX (A,D,W,M); Most Frequent Calling Country (A,D,W,M).
The nMCI Interact Exception reports (images) includes: Completion Rate and Retry (A,D,W,M); Completion Rate and Retry with Queue Abandonment (A,D,W,M); Lost Caller and Retry (A,D,M); Lost Caller and Retry with Queue Abandonment (A,D,M); Most Frequent Calling Numbers (A,D,W,M); Most Frequent Calling NPA/NXX (A,D,W,M); and, Most Frequent Calling Country (A,D,W,M). The nMCI Interact Exception reports (data) includes: Call Detail by Originating ANI (A,D,W,M); Call Detail by ID Code (A,D,W,M); Call Detail by NCR Indicator (A,D,W,M); Call Detail by Originating State (A,D,W,M); Call Detail by Disposition (A,D,W,M); Call Detail by Service Location (A,D,W,M); Payphone Summary (A,M). Downloadable nMCI interact Call Detail reports includes Traffic view call detail (available as ad-hoc and daily) and Outbound traffic view call detail data (available as ad-hoc, daily and weekly).
As mentioned, via TCP/IP messaging, the TVS system 550 receives a request in real-time from the nMCI Interact StarOE component 285 to begin collecting call detail records for a particular TVS/Unpriced reporting customer, which number had been previously assigned during the order entry process. When a customer discontinues Unpriced Reporting for a number, this information is entered in StarOE tables where it is stored for a predetermined period subsequent to termination of the number. After the predetermined period of time, e.g., seven days, the numbers scheduled for service deletion are passed to TVS via TCP/IP connectivity in real time. After receiving this information, TVS instructs the GSE 504 in real time to stop collecting CDRs for these numbers.
First, as the reference database 551 contains information on which toll-free number belongs in which CDR database associated with the TVS server, records are grouped for each CDR database 561 a, 561 b, . . . , 561 n, to which they belong. The reference database 551 additionally flags which numbers are to have statistics collected for them. Thus, an additional group of records is created and may be routed to a DMQ Queue 553 b which inputs these records into a statistics “stats” counter process 570 for statistics processing, as will be described in greater detail herein. When all the records in the group have been read, each group is written to it's DMQ queue 554 a, 554 b, . . . , 554 n associated with its destination database CDR Database 561 a, 561 b, . . . , 561 n. For instance, via a TCR Poster process 555 a, records destined for CDR database 561 a are forwarded from the DMQ Queue 554 a. Particularly, each CDR poster process 555 a, 555 b, . . . , 555 n reads data from it's corresponding DMQ Queue and formats & stores those records in their database.
With further regard to the stats counter 570 shown in
The statistics that are gathered for each subscriber's toll-free number in the TVS system of the invention include: total completions, total call duration, total attempts, total switch control call, total Network Control System (NCS) blocked, total NCS rejected, total network blocked (all routes busy), total supp code blocked, and out-of-band blocked. The summary table processing algorithm in Appendix I details the collection of these statistics by the GSE and the TVS summary table processing.
Additionally, statistics gathered for NP table processign include: originating NPA, total attempts per NPA, total calls completed (tcc) per NPA, total call not delivered (blocked) per NPA, total attempts for International Originations, tcc for International Originations (“IO”), total calls not delivered (blocked) for IO.
Additionally, call statistics for terminations inlcude: termination type, termination address, total completions, total call duration, and call dispositions indicating the cause of an incomplete call including: total short calls, total didn't write, and total didn't answer.
With more particularity regarding the statistics database design, and, in further view of
Appendix I depicts the algorithms implemented in TVS stats_counter process 570 for generating statistics data tables so that TCR records may be processed in batches. As shown, the processes include: a summary table process which process generates statistics for call summary data; a NPA table process; Country table process and Termination table process. The stats_counter 570 enables multiple processes to be run at the same time on the same machine. To allow an arbitrary number of Stats_Counter processes, the stats databases are organized as a series of configurable tables, e.g., “C_Tables” 572, which are temporary tables that the stats counters first insert records to: These tables are identical to normal statistics tables with the exception that they include a field for the date in them. In accordance with the provision of C_tables, a pending_stats_list table and stats_table_usage_list table are used to keep track of what data is in the C_tables, and to drive the movement of data from the C_tables to a more permanent database tables 574.
Particularly, when the stats_counter process 570 starts, it performs a check of the set of “c_tables” by inserting its process name in the used_by_process field of the stats_table_usage_list table. If the stats_counter process unexpectantly dies, it reclaims the tables previously used by searching the stats_table_usage_list for tables marked with it's process name. The stats_counter process adds an entry into the pending_stats_list every time it creates stats for a new day. The usage_flag is initially set to “1” in that table. At the top of the hour, for example, the stats_counter processes marks all of the usage_flag entries to “2”, and modifies the value of the used_by_process field in the stats_table_usage_list to “MOVER”. The stats_counter process then searches the stats_table_usage_list for another set of tables to use for the next hours counting. If the stats_counter process cannot find a set of tables, it aborts. To avoid this, there is extra sets of “c_tables” configured with entries in the stats_table_usage_list.
Table 1 depicts an example pending_stats_list table which comprises a directory of what the stats_counter is working on, or finished with. Each record represents a name of a c_table that contains statistics, and dates that are contained in this c_table. The report generator process, and on-line access use this table to determine if there is any data in the c_tables that they may be interested in, and what the table name is. The Stats_counter processes insert records into this table, and data_mover processes 573, shown in
Table 2 depicts an example stats_table_usage_list table which comprises a list of all the c_tables that are configured and used by the stats_counter processes and data_mover processes to allocate tables amongst themselves. The number of records in this table remains static. Stats_counter processes 570 update the “used_by_process” field with their process name when they are in control of that table. At the top of the hour, they may change the used_by_process to “MOVER”, and attempt to find another table that is unallocated. The movers change the used_by_process name to “NONE” when they have completed moving data from that c_table.
In the preferred embodiment, there are four types of movers are currently configured to run: NPA, summary, country, and termination. Each type of mover looks in the pending_stats_list for the name of the “c_table” of the same type with a usage_flag of “21”, for instance, and the earliest date. The mover then transfers the data for this date from the “c_table” to appropriate the permanent table. When the data transfer is finished, the matching record in pending_stats_list is deleted. If there are no more entries for this “c_table” in pending_stats_list, the mover process takes the precautionary step of searching the “c_table” for additional data that was not noted in pending_stats_list. Entries are then added to pending_stats_list for any data found in the “c_table”. If no additional data is found, used_by_process in stats_table_usage_list is changed from “MOVER” to “NONE” for this “c_table”.
The interaction between StarWRS web-based reporting system and TVS system 550 will now be explained in greater detail with respect to
As mentioned, requests are received in real-time from the Report Manager Server 250 which either passes on-demand reports from an end-user, or reports that it has internally scheduled via Report scheduler server 260. In the TVS server 550, a report manager proxy process 250″ gathers information about the reports to be generated from the reference database 551 by determining whether the report request may be fulfilled by statistics processing, or the CDR's. If CDR's are needed, a determination is then made as to which database contains the necessary data. Additionally determined is whether the needed CDR data to fulfill the request spans a long period of time, e.g., several days. Once these determinations are made, the requests are sent from the report manager proxy process 250″ to the appropriate DMQ queue 554 a, 554 b, . . . , 554 n, or 553 b where they are queued up for report generation.
For the scenario requiring generation of call detail data reports, i.e., those requiring Call detail records, the destination of the report, e.g., StarWRS Inbox server 270, fax, U.S. mail, etc., is determined from the reference database 551. Then, the requested data is gathered based on the metadata request, analyzed, and formatted by various corresponding detail report generator processes indicated in
In the detail report generator processes, the data is formatted in a comma separated value (CSV) format and are input to a finished report files database 582 whereupon, an inbox server interface process 583 FTPs the report to the nMCI Interact Inbox Server 270. The Inbox interface will particularly input the completed report to the pre-defined directory in the Inbox database. Particularly, the Inbox is notified via TCP/IP that the report is complete by the Inbox Interface process and that the appropriate metadata is available for report presentation via the report viewer.
If the requested report is destined for MCI Mail delivery (Fax, Mail, US Mail): then the data is formatted with headers, page breaks, line numbers into a report that is saved to a file. The report is then sent to an Internet Gateway 279, e.g., the MCI Mail Internet Gateway directly from the detail report generators 559 a, . . . , 559 n for delivery by MCI Mail. Once the file is successfully sent it is deleted, thus allowing for report generation to continue when the MCI Mail Internet Gateway is not available.
An identical process is implemented for those customer report requests for aggregate data, i.e., statistics. However, the data that is gathered and analyzed is retrieved from a summary report generator process 581 which retrieves the requested report data from the statistics database 571 upon a receipt of a report request from the DMQ 553 b.
As described herein, when the user requests call detail for a particular period of time, this request is translated by the StarWRS component into a metadata file which is sent to TVS in the manner described herein. Users schedule reports for execution using the Report Scheduler in StarWRS in the manner as described in co-pending U.S. patent application Ser. No. ______ (D#11050). When the user has completed report selection, modifications and scheduling, the StarWRS Report Scheduler component 260 creates a metadata message comprising this information which file is passed to TVS in real time. The TVS then uses this file to formulate a query and runs the report for the scheduled time period.
After TVS runs the report, TVS sends the report to the Inbox server component 270 of StarWRS immediately after they are completed.
An overview of the report request/scheduling process 600 implemented by StarWRS web-based reporting component 200 will now be described herein in view of FIGS. 12(a)-12(d) as follows:
As shown in the process flow diagram of
Appendix H of co-pending U.S. patent application Ser. No. ______ (D#11050) provides the format and content of the nMCI Interact common objects downloaded to the Report Requestor client application to enable web-based reporting. As shown in above-referenced Appendix H, the Report Requestor first asks for common objects for a user's default timezone, language and currency. The Report Requestor objects are invoked to retrieve from StarOE the various customer entitlements relating to security, geographical hierarchy, billing hierarchy, and paging and e-mail notification, as further shown in Appendix H.
As further shown in
At step 614, upon selection of a Report Requestor icon 76 from the home page screen display 80 of
Particularly, from this dialog screen, the user is enabled to edit an existing report maintained in the report manager inventory, generate a new report, copy an existing report, or delete an existing report. When creating a new report or editing an existing report, the user may enter the desired reporting options including: 1) the report product including toll-free, MCI Vision, and MCI Vnet options; 2) the report category which includes options for: analyzing traffic, call center, call detail, checking calling frequencies, financial, marketing, monitoring usage, and telecommunications categories for toll-free, Vnet and Vision customers; 3) the report type which includes unpriced call detail data or traffic data options; and 4) a report direction and which includes inbound, outbound, or both directions. Referring to the flow chart of
In accordance with the user report selections, if a report had already been created and maintained in the report manager inventory (database), it will be displayed in a report inventory field. Referring back to
Whether creating a new report or editing an existing report, the user is enabled to select customization options as indicated at step 630,
As mentioned above with respect to
The Report Manager 250 implements stored procedures to translate the message, perform the request, and send the information back to the Report Requestor 212 which uses the metadata to determine what a standard report should look like, the customization options the user has, and the types of screens that should be used for the various options (i.e., single selection, multiple selections, etc.). It is understood that the selection of available standard template reports is based on the user's entitlements.
The following list provides the types of requests that may be initiated by the Report Requestor 212 and the responses performed by the Report Manager 250: 1) Get/Send report template list (GRTL/SRTL)—which request retrieves the list of all standard report templates for all products and is used only to obtain general report information, e.g., report title, description, etc.; 2) Get/Send report template detail (GRTD/SRTD)—which request retrieves the details of a specific standard report template; 3) Get/Send user report list (GURL/SURL)—which request retrieves the list of all user reports for the report format selected from a user report table and is used only as a request for general report information, e.g., report title, status, etc.; 4) Get/Send user report detail (GURD/SURD)—which request retrieves the details of a specific user's report; 5) Add report definition/Acknowledgment (ARD/ARDA)—which requests addition of a user-created report to a user report table. If the report is a scheduled report, this request is also communicated to the fulfilling server at the time the report is due; 6) Delete report definition/Acknowledgment (DRD/DRDA)—which request deletes a user-created report from the user table; 7) Copy report definition/Acknowledgment (CRD/CRDA)—which request creates a duplication of the report the user is editing (other than the report title) and creates a new report ID for it; 8) Update Reporting Schedule/Acknowledgment (URS/URSA)—which request updates the scheduling information on a report without having to send a Delete and Add request; and, 9) Get Pick List/Acknowledgment (GPL/GPLA)—which request enables the Report Requestor 212 to get a pick list provided by StarOE server.
In a preferred embodiment, as shown in Table 3, the interface message sent to the RM server 250 from the report requestor via the Dispatcher server 24 comprises a three to four character message acronym followed by request specific parameters.
Table 4 illustrates the interface message format returned by the RM server 250.
As shown in Table 4, the response message to be returned in Metadata format preferably includes a four character message acronym followed by an error code. A successful request (or a request acknowledgment) generates a response with an error code of “0”. Additional data specific to the response follows this error code. If any server receives a message which is not known, the response message will echo the message acronym back along with an appropriate error code.
Appendix A provides a series of tables containing the content for each metadata message request that can be sent by the report requestor 212 for each of the enumerated user requests, in addition to the content of the corresponding metadata message responses by the RM server 250. As an example, when a user requests a list of all standard report templates that can be created for a specified product, category, and product type, e.g., toll free unpriced data, an example metadata format is as follows:
In the hereinafter described manner, the GRTL message is received by the StarWRS proxy server application 250′ to enable the RM server 250 to perform the query into the RM Informix database having the data associated with the request. Specifically, after selecting the Report Requester from the browser or the Toolbar, a WRSApp object is launched. At its creation, the WRSApp object creates a DataManager object to guide the data and which initiates a CommunicationManager object to manage all communication between the client and the server. The CommunicationManager utilizes a RptManagerMsg object to create: 1) a GRTL; 2) a WRSCommWrapper for direct communication with the backend; and, 3) a WRSReportManagerUtilParser to format the data returned. In response, the Report Manager creates a Dispatcher object, which contains the business logic for handling metadata messages at the back-end and utilizes the services of a RMParser class. Upon determining that the client has sent a valid message, the appropriate member function is invoked to service the request. Upon receiving the message, the Report Manager creates the Parser object (RMParser) which takes the message apart and invokes a validation object which validates the message.
In response to the GRTL message, the data returned by the Report Manager server 250 for this particular request may include the following data in metadata format as follows:
The SRTL message is sent from the StarWRS RM proxy server to the report requestor for presentation to the customer. Specifically, the SRTL response is built inside the esql wrapper function after obtaining the necessary information through the stored procedure from the Report Manager Informix database. The Report Manager creates the RMServerSocket object and sends the SRTL message back to the client.
To retrieve details of the standard report template, the GRTD request message request is sent having content shown in the table in Appendix A. When specified, the Report ID field indicates an existing report that a user may wish to edit.
The SRTD response generated by the RM server is formatted in metadata as follows:
In the SRTD message, the MetaTreeData Label fields include such values as General, Report Name, Report Description, Scheduled Execution, etc. The MetaCtrlInfo MetaField Value fields may be blank or may contain the selection options available to the user. This information is taken from the report template database.
As another example, when a report request is submitted to retrieve a full list of user created reports from a user report table, i.e., a template list for a particular report product, category, and type, the example metadata format is as follows:
In response to the GURL request, the data returned is taken from a user report table in the RM server database. The generic SURL message in Metadata format returned by the RM server 250 includes the following information:
To retrieve the details of a specific user's report, the GURD message is sent having data as contained in the table shown in Appendix A. Specifically, when the user selects a report from the Inventory List on the Report Requestor, a Communication Manager object is invoked to communicate with the RM server in order to obtain a SURD metadata message. The CommunicationManager object first utilizes the RptManagerMsg object to create: 1) a GURD metadata message, 2) a WRSCommWrapper for direct communication with the backend, and 3) the RSReportManagerUtilParser to format the data returned. The parser organizes the data into a series of nodes which are utilized to create the report builder tree on the report requestor customization screen. Later this data will be extracted from the node and used to construct the screen related to the node. The Report Manager server creates the MCIDispatcher object which contains the business logic for handling metadata messages at the back-end and utilizes the services of the RMParser class. Upon determining that the client has sent a valid message, the appropriate member function is invoked to service the request. The Report Manager, upon receiving a message, creates the Parser object (RMParser) which takes the message apart, invokes a validation object which validates the message and builds a response inside the esql wrapper function after obtaining the necessary information through the stored procedure from the Informix database. The Report Manager creates the RMServerSocket object and sends the SURD/SRTD message back to the client. The responsive SURD metadata message corresponding to a retrieve user report detail (GURD) request has the following metadata syntax:
If a request is made to add a user-created report to a User_report table maintained by the RM Server 250, the ARD metadata message having fields defined in the table provided in Appendix A is processed by the RM server 250. An example message in metadata format to initiate the addition of a user-created report for TVS Inbound data is as follows:
An example message in metadata format to initiate the addition of a user-created report for TVS Outbound data is as follows:
Furthermore, for each of the metadata messages in Appendix A, including the Delete Report Definition (DRD), copy report definition (CRD), and update report scheduling (URS) messages, the report manager server 250 responds to the Report Requestor with the processing results. In the case of a copy report, a new User Report ID is assigned and returned by RM. When editing an existing report, e.g., a TVS (traffic) or StarODS (priced call data) report, the user may make changes to the Report Title, the Report Description, the Report-scheduling, the 800 numbers and thresholds. For StarODS priced call data reports, customers may provide additional customization options including: number of rows, report columns, access codes, access types, billing location, geographic location, paging notification, and e-mail notification. More specifically, when the user selects a report from the inventory list or a new report, an WRSEdit Screen is launched to provide the editing capabilities which are available for the report format. WRSedit guides the screens through the process of retrieving the screens' data. Some of the screens need data which has not yet been retrieved, such as 800 numbers or geographic locations. These screens manage the requests to the DataManager object to create the get pick list (GPL) message (Appendix A), which launches the CommunicationManager object to perform this task. The CommunicationManager utilizes the RptManagerMsg object to create the GPL, the WRSCommWrapper for direct communication with the backend, and the WRSReportManagerUtilParser to format the data returned. In response, the Report Manager server creates the MCIDispatcher object and invokes the MCIRMParser class. Upon determining that the client has sent a valid message, the appropriate member function is invoked to service the request. The Report Manager, upon receiving a message, creates the Parser object (RMParser) which takes the message apart and a validation object is invoked which validates the message. The response is built inside the esql wrapper function after obtaining the necessary information through the stored procedure from the Informix database. The Report Manager creates the RMServerSocket object and sends the GPLA message back to the client.
Having described the functionality of selecting and/or generating a report and customizing it, reference is now had to
As illustrated in
Generally, whether the report is to be currently run for immediate ad hoc reporting, or, is scheduled for normal scheduled reporting, the following sequence of operations, as indicated at steps 670-695, FIGS. 12(c)-21(d), are performed: First, in response to receipt of the ARD message, e.g., submitted to the fulfilling server by the Report Scheduler, the fulfilling server completes the report and compresses the report/data, as indicated at step 670. Then, the report/data is “pushed”, implementing FTP, to the fulfilling server's directory on the Inbox server 270, as indicated at step 673. The TVS server 550, is responsible for generating unique file names within their directory on the Inbox server 270. For example, the following directory and file naming conventions used for reports generated by the TrafficView server are labeled inbox\files\TVs with text files having the suffix *.txt or *.txt_zip (compressed), and comma separated files having a suffix *.csv or *.csv_zip (compressed). The fulfilling server then verifies that the FTP process was successful, as indicated at step 676, and, at step 679, a notification is sent by the fulfilling server to the Report Manager to notify the Report Manager server 250 of the location of a scheduled report. This is accomplished by using a “NRL” metadata message.
Appendix B provides a table comprising the Notify Report Location parameters used for the NRL Metadata messaging sent by a fulfilling server to the RM Server 250 when a requested report is complete. An example NRL message sent from the TVS server 500 to the RM server 250 is as follows:
Also provided in Appendix B is the acknowledgment table sent back to the fulfilling server in response.
In the preferred embodiment, the NRL message received by the RM server 250 includes parameters verifying whether or not the FTP process was successful. If it was successful, then the fulfilling server messages the Inbox that the file has been transmitted successfully by transmitting the report name (filename) and location. When the fulfilling server encounters a problem executing a report, a notification is sent to the Report Manager. Particularly, an error flag is placed in the status field of the User_report by the Report Manager which is displayed to the user during Report Request. The error message description will be placed in a text file and FTP'd to the fulfilling server's report location on the Inbox server (e.g., \inbox\files\TVs) by the fulfilling server.
Appendix F details the parameters that are passed in the GET METADATA messaging for indicating to the Report Viewer how to display a requested report. For example, a GET METADATA message corresponding to an unpriced TVS fulfilling server report is as follows:
Once the metadata file corresponding to the requested report is build by the Report Manager, the RM ftp's the .MTD file to the Inbox server, as indicated at step 688,
Once the Report Manager has updated the status field, the RM server 250 then adds the report to the user's Inbox, as indicated at step 693.
Appendix C provides a table showing the fields for the metadata messaging between the RM server 250 and the Inbox server 270 for adding an item into the StarWRS system Inbox server 270, and the respective acknowledgment message format back from the Inbox server. In the “A” message found in Appendix C, the “LOC” field includes information about where the report data is located. For example, a metadata message indicating to the Inbox server that an unpriced TVS fulfilling server report is available is shown as:
Referring back to
Particularly, as shown in
Appendix G illustrates the parameters used in the metadata messaging between the Inbox client and the Inbox server. Particularly, the List “L” message is a synchronous request for a list of all Inbox items for a specific user. The Inbox fetch “F” function is a bulk transfer request that enables bulk transfer of the requested file to the Inbox client.
Referring back to
As described, Metadata messaging is used throughout the various components of the StarWRS system 200. The format of an interface message that is sent to the Report Scheduler server is identical to the format as shown in Table 3 as is the interface messaging format returned by the RS server 260 in Table 2. Thus, in the case of automatic recurring reports, a variation of the process outlined in
As mentioned herein with respect to
After establishing that the request has come from a valid user and mapping the request to its associated session, the request is then forwarded through the firewall 25 over a socket connection 23 to one or more decode/dispatch servers 26 located within the corporate Intranet 30. The messaging sent to the Dispatcher will include the user identifier and session information, the target proxy identifier, and the proxy specific data. The decode/dispatch server 26 authenticates the user's access to the desired middle-tier service.
As shown in
A first-level validation is performed, making sure that the user is entitled to communicate with the desired service. The user's entitlements in this regard are fetched by the dispatch server from Order Entry server 280 at logon time and cached. Assuming that the Requestor is authorized to communicate with the target service, the message is then forwarded to the desired service's proxy, which, in the accordance with the principles described herein, comprises: 1) a report manager proxy 250′ corresponding to the RM Server 250, 2) a report scheduler proxy 260′ corresponding to the RS Server 260, and 3) an inbox server proxy 270′ corresponding to the Inbox Server 270. Each of these proxy processes further performs: a validation process for examining incoming requests and confirming that they include validly formatted messages for the service with acceptable parameters; a translation process for translating a message into an underlying message or networking protocol; and, a management process for managing the communication of the specific customer request with the middle-tier server to actually get the request serviced. Data returned from the middle-tier server is translated back to client format, if necessary, and returned to the dispatch server as a response to the request.
FIGS. 14(a) and 14(b) are schematic illustrations showing the message format passed between the Dispatcher 26 and the application specific proxy (
Additionally, the common protocol header section includes an indication of dispatcher-assigned serial number 135 that is unique across all dispatcher processes and needs to be coordinated across processes (like the Web cookie (see above)), and, further, is used to allow for failover and process migration and enable multiplexing control between the proxies and dispatcher, if desired. A field 140 indicates the status is unused in the request header but is used in the response header to indicate the success or failure of the requested transaction. More complete error data will be included in the specific error message returned. The status field 140 is included to maintain consistency between requests and replies. As shown in
It should be understood that the application server proxies can either reside on the dispatch server 26 itself, or, preferably, can be resident on the middle-tier application server, i.e., the dispatcher front end code can locate proxies resident on other servers.
As mentioned, the proxy validation process includes parsing incoming requests, analyzing them, and confirming that they include validly formatted messages for the service with acceptable parameters. If necessary, the message is translated into an underlying message or networking protocol. A list of Report Manager and Inbox proxy error messages can be found in Appendix E. If no errors are found, the proxy then manages the communication with the middle-tier server to actually get the request serviced. The application proxy supports application specific translation and communication with the back-end application server for both the Web Server (java applet originated) messages and application server messages.
Particularly, in performing the verification, translation and communication functions, the Report Manager server, the Report Scheduler server and Inbox server proxies each employ front end proxy C++ objects and components. For instance, a utils.c program and a C++ components library, is provided for implementing general functions/objects. Various C++ parser objects are invoked which are part of an object class used as a repository for the RM metadata and parses the string it receives. The class has a build member function which reads the string which includes the data to store. After a message is received, the parser object is created in the RMDispatcher.c object which is a file comprising the business logic for handling metadata messages at the back-end. It uses the services of an RMParser class. Upon determining that the client has sent a valid message, the appropriate member function is invoked to service the request. Invocation occurs in MCIRMServerSocket.C when an incoming message is received and is determined not to be a talarian message. RMSErverSocket.c is a class implementing the message management feature in the Report Manager server. Public inheritance is from MCIServerSocket in order to create a specific instance of this object. This object is created in the main loop and is called when a message needs to be sent and received; a Socket.c class implementing client type sockets under Unix using, e.g., TCP/IP or TCP/UDP. Socket.C is inherited by ClientSocket.C:: Socket(theSocketType, thePortNum) and ServerSocket.C:: Socket(theSocketType, thePortNum) when ClientSocket or ServerSocket is created. A ServerSocket.c class implements client type sockets under Unix using either TCP/IP or TCP/UDP. ServerSocket.C is inherited by RMServerSocket when RMServerSocket is created. An InboxParser.c class used as a repository for the RM Metadata. The class' “build” member function reads the string which includes the data to store and the class parses the string it receives. After a message has been received, the MCIInboxParser object is created in inboxutl.c which is a file comprising the functions which process the Inbox requests, i.e, Add, Delete, List, Fetch and Update. Additional objects/classes include: Environ.c which provides access to a UNIX environment; Process.c which provides a mechanism to spawn slave processes in the UNIX environment; Daemon.c for enabling a process to become a daemon; Exception.c for exception handling in C++ programs; and, RMlog.c for facilitating RM logging. In addition custom ESQL code for RM/database interface is provided which includes the ESQC C interface (Informix) stored procedures for performing the ARD, DRD, DUR, URS, GRD, CRD, and GPL messages. The functions call the stored procedures according to the message, and the response is built inside the functions depending on the returned values of the stored procedures. A mainsql.c program provides the ESQL C interface for messages from the report manager and report viewer.
Outgoing (server-to-client) communications follow the reverse route, i.e., the proxies feed responses to the decode/dispatch server and communicate them to the DMZ Web servers over the socket connection. The Web servers will forward the information to the client using SSL. The logical message format returned to the client from the middle tier service is shown as follows:
The foregoing merely illustrates the principles of the present invention. Those skilled in the art will be able to devise various modifications, which although not explicitly described or shown herein, embody the principles of the invention and are thus within its spirit and scope.