US 20070274474 A1
A network telephony system is provided which enables unified messaging services. The system generally includes at least one user agent operatively coupled to a data network and a signalling server operatively coupled to the data network. The user agents are telephony endpoints, such as standalone Internet telephony appliances or personal computers with appropriate telephony software. A messaging server is provided which is operatively coupled to the data network and is responsive to the signaling server. The system also includes a media server which is operatively coupled to the network and includes computer data storage media for storing message files. The media server is responsive to the messaging server and, on occurrence of a messgae condition, is directly accessible to a calling party to store a message file for subsequent retrieval by a called party.
21. A network telephony system providing unified messaging services comprising:
at least one user agent operatively coupled to a data network;
a messaging server operatively coupled to the data network;
at least one media server operatively coupled to the network, the at least one media server including computer data storage media for storing message files, the at least one media server being responsive to the messaging server and, on occurrence of a message condition, being directly accessible to said at least one user agent to exchange a message file.
22. The network telephony system of
23. The network telephony system of
24. The network telephony system of
25. The network telephony system of
26. The network telephony system of
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28. The network telephony system of
29. The network telephony system of
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31. The network telephony system of
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34. The network telephony system of
35. The network telephony system of
36. The network telephony system of
37. The network telephony system of
38. A method for providing messaging services in a data network telephony system, comprising:
generating a call request from a first user agent directly to an address for a second user agent;
establishing a direct connection between the first user agent and a media server in the event of a message condition to provide for message exchange with the media server.
39. The method for providing messaging services in accordance with
40. The method for providing messaging services in accordance with
This application is a continuation of U.S. patent application Ser. No. 10/333,352, filed Jan. 17, 2003, which is a national stage of International Application PCT/US01/41694, filed Aug. 13, 2001, which claims priority to U.S. Provisional Application Ser. No. 60/224,332, filed Aug. 11, 2000, each of which is incorporated by reference in its entirety herein.
The present invention relates generally to the field of Internet and intranet telephony and more particularly relates to a network telecommunications system for performing unified messaging services.
The Internet has evolved into an essential communication tool for millions of users in the business, technical and educational fields. In this regard, a growing use of the Internet relates to Internet telephony which provides a number of advantages over conventional circuit-switched network controlled by a separate signaling network.
An important feature in most modern telephony systems is voice messaging. An extension of voice messaging is unified messaging, where access to messaging services in various media is provided in a common platform. For example, the ability to converge voice mail, e-mail, video messaging, instant messaging services and the like within a common system as part of the telephony network provides a single platform for users to conveniently access such services.
Voicemail service is generally provided by the local private branch exchange (PBX) or local exchange carrier. Such current voice mail systems are typically closed architectures. As a result, it is often difficult to perform simple operations, such as forwarding voicemail outside the local PBX, filtering or sorting of messages. Thus, an open architecture which facilitates simple data exchange within and without of the local telephony exchange would be desirable.
The session initiation protocol (SIP) is gaining in popularity as a standard signaling protocol for use in Internet telephony. As this popularity grows, it would be desirable to provide a system architecture and method for providing unified messaging services on a SIP based system. In addition, the real time streaming protocol (RTSP) has been proposed as a standard transport protocol for multimedia service, such as video, audio and mixed media files, over the Internet. A unified messaging system which employs SIP as the signaling protocol along with RTSP for message storage and delivery can offer many benefits over known messaging systems.
In accordance with the present invention, a network telephony system is provided which enables unified messaging services. The system generally includes a data network, at least one user agent operatively coupled to the data network and a signaling server operatively coupled to the data network. The user agents are telephony endpoints, such as standalone Internet telephony appliances or personal computers with appropriate telephony software. A messaging server is provided which is operatively coupled to the data network and is responsive to the signaling server. The system also includes a media server which is operatively coupled to the network and includes computer data storage media for storing message files. The media server is responsive to the messaging server and, on occurrence of a message condition, is directly accessible to a calling party to receive a recorded message file on the media server or to store a message file for subsequent retrieval by a called party.
Preferably, the signaling server includes a database of network addresses, such as session initiation protocol (SIP) addresses, for registered user agents. On receipt of a call request from a calling party, the signaling server generates a call request to the address of the called user agent stored in the database and also generates a call request to a network address of the messaging server. The signaling server can cancel the call request to the messaging server in the event the call request to the called user agent is accepted. The signaling server can also cancel the call request to the called user agent in the event a message condition is detected. One such message condition is the passage of a predetermined time period from the initiation of the call request.
In one embodiment, after a message condition is detected, an invite request can be provided to the called user agent address while a message is being provided to the media server. By accepting the invite request, the called user agent can reclaim the call from the media server.
When a message condition is detected, the media server provides a stored greeting message to the calling party as a prompt to leave a message. The media server preferably supports streaming media and operates in accordance with the real time streaming media protocol (RTSP). In response to a calling party storing a message on the media server, the media server can also provide a notification to a called party that a message is available. The notification can take the form of an electronic mail transmission which includes the address where the called party can retrieve the message. Alternatively, the notification can include a copy of the message as a file attachment.
An alternate embodiment in accordance with the present invention is a network telephony system providing unified messaging services which includes at least two media servers distributed within the system and operating in response to a single messaging server.
Another network telephony system providing unified messaging services in accordance with the present invention includes a digital data network and a gateway server computer interposed between a public switched telephony network (PSTN) and the digital data network. A signaling server is operatively coupled to the digital data network. A messaging server is also operatively coupled to the digital data network and is responsive to the signaling server. A media server, including computer data storage media for storing message files is also provided. A DTMF translator is interposed between to the gateway server and the media server to provide access to the message files stored on the media server using DTMF signals, such as from a standard telephone handset.
Also in accordance with the present invention is a method for providing messaging services in a data network telephony system. The method includes receiving a call request from a first user agent to a second user agent, where the user agents are telephony nodes or endpoints. In response to the call request, additional call requests are generated, generally by a signaling server, to both the second user agent and to a messaging server associated with the second user agent. In the event a message condition is detected, the method establishes a connection between the first user agent and a media server to provide message storage on the media server. If no message condition is detected, the call request to the messaging server is cancelled.
The message condition can be the expiration of a predetermined time period following the generation of the call request. The message condition can also be provided based on registration information or status information regarding the called party, such as a do not disturb indication, or a command or rule to forward certain calls to the messaging server.
The method also provides for call reclaiming. In this regard, when a calling party is recording a message on the media server, an invite request can be provided to the called party. If accepted, the called party can enter the call session and terminate the recording.
For a complete understanding of the present invention and the advantages thereof, reference is now made to the following description taken in conjunction with the accompanying drawings in which like reference numbers indicate like features and wherein:
The SIP user agents 102, 104 are coupled to a network 106, such as an Ethernet network. The network can also be the Internet with user agents grouped under a common domain. The user agents 102, 104 can access one another directly via network 106 (internally, peer-to-peer), from a conventional telephony system via a SIP-PSTN gateway (externally) (
The system generally includes a signaling server 108 which responds to call requests from a SIP user agent 102, 104 and identifies the location of the called party. Preferably, the signaling server 108 is a SIP server which can perform proxy and redirect signaling operations. In the SIP protocol, each telephony endpoint can be referred to as a node and has a specific SIP address. By employing this specific address, any node acting as a calling party can directly initiate a call session with any other node on the network. The signaling server 108 can be accessed by the various user agents 102, 104 on the network to provide enhanced services, such as a directory service, call forwarding, call branching, call messaging and the like. For example, a calling party wishing to initiate a call to JOHN SMITH can enter the SIP address for that person if it is known, such as sip:email@example.com. If, on the other hand, the calling party does not know the SIP address of the party, the calling party can contact the signaling server 108 with a request to begin a session with JOHN SMITH.
The signaling server includes databases with registration information for various parties and can return the SIP address to the calling party or forward the call request to the proper SIP address of the called party. In addition, the called party may have multiple sip addresses such as john.smith@home, john.smith@office, john.smith@lab and the like. The signaling server can provide a session initiation signal to each of these addresses and establish a connection between the calling party and the first contacted node that responds to the initiation request. Similarly, parties can periodically register with the redirect server to indicate the current SIP address where they can be contacted (call forwarding feature). In general, when a call is initiated, the signaling server 108 either proxies, redirects or rejects the call initiation message. Signaling servers 108, such as SIP proxy servers are known. A suitable SIP proxy server can be implemented using the SIPD software available from Columbia University, New York, N.Y.
The system 100 also includes a messaging server 110 which is coupled to the signaling server 108 via the network 106. The messaging server 110 provides command and control functions with respect to the voice mail and other messaging features of the system 100. In the case of a system operating in accordance with the SIP protocol, the messaging server 110 includes a SIP address and operates in accordance with the protocol. In general, the messaging server 110 will be responsive to commands which are generated by the signaling server 108 in response to incoming calls or requests to access or manage messages.
In addition to the messaging server 110, at least one (two illustrated) separate media server 112A, 112B is also provided. In contrast to the messaging server 110 which provides control functionality, especially in regard to routing of calls, the media servers 112A, 112B primarily operate to provide prompts or outgoing messages to callers, to record messages, to provide notification of received messages and to provide for the retrieval of messages in various media formats. The storage of multimedia messages for a large number of users can involve large storage capacity and bandwidth. To distribute this system loading, multiple media servers 112A, 112B can be distributed throughout the system. The plurality of media servers 112 can be responsive to a single messaging server 110. Preferably, the media servers 112 support streaming media capability and protocols, such as the RTSP protocol.
As noted in connection with
Message retrieval from the media servers 112 can take place in several ways. For example, a known RTSP based media player can be used to directly play recorded voice messages stored on the streaming media server 112A. For example a URI such as rtsp://rtsp.mediaserver.ext/useragent_name/inbox/message_#.au can be used to retrieve the message identified as message_# from a user's inbox on the streaming media server identified by the term mediaserver.ext. In addition, the user agent can have the message forwarded to her current location via e-mail. A preferred method of message retrieval is to provide access and management of a users inbox via a webpage using conventional web browser software, such as Netscape Navigator® or Microsoft Explorer®. This is illustrated and described below in connection with
The operation of the system 100 of
If in step 206 the user agent 2 104 does not provide a signal that the call was accepted within a predetermined time period t, such as ten seconds, a message condition occurs and the messaging server 110 generates a setup request an assigned media server 112A (step 208). A message condition can also occur based on user agent preferences or availability. For example, a user agent may register with the signaling server 108 as unavailable to certain callers or at certain times of day. The setup request can include a request for playback of a welcome message and a separate request to record the an incoming voice mail message. Following the setup request to the media server 112A, the messaging server 110 provides a signal to the proxy server 108 to accept the call (step 210). The signaling server 108 cancels the call request to user agent 2 104 (step 212) and provides a response to user agent 1 directing user agent 1 to the media server 112A (step 214). Once routed to the media server 112A, the operator of user agent 1 can be directed to leave a message by the media server providing a recorded greeting (step 216).
Upon completion of the message, the caller, user agent 1 102, terminates the call session and the signaling server 108 provides a signal to the media server 112 to stop recording. The messaging server 110 provides a notification, such as by e-mail, that a message has been received (step 218). Generally, the notification provides a link, such as a uniform resource locator (URL), directing the operator of SIP user agent 2 to the location on the media server where the message is stored. By providing such a link, rather than the message itself, the user can access the message remotely, such as by accessing the media server 112 via the Internet. In addition, by storing the message on the media server and providing a link to the message, system bandwidth and loading can be minimized. To recall the message, the user enters the link into an appropriate web browser and accesses the message stored on the media server 112 (step 220). Alternatively, the message can be packaged as an e-mail attachment and forwarded to the user.
As an alternative to the “forked proxy” approach to messaging described in connection with
To provide access and control of the media servers 112, a DTME-RTSP translator 406 is also provided. The SIP-PSTN gateway 508 preferably converts the DTMF tone signals into digital packet data, such as in the RTP protocol, for transport on the network 106. The RTP protocol packets are passed to the DTMF-RTSP translator 506 which receives the RTP encoded DTMF signaling tones from conventional telephony devices and provides corresponding commands in an RTSP protocol format which can be decoded by the media server 112. For example, a user of a conventional telephone handset within PSTN system 502 can access an inbox stored on the media server 112 and perform limited management functions using the keypad of the handset for numeric command entry. For example, the user can depress key #1 to hear new messages, key #4 to replay a message, key #7 to delete a message and key #9 to save a message, and the like. Of course, various commands can be assigned to various numeric entries and this set of commands is merely one such example.
An additional feature in the present system is call reclaiming. Call reclaiming refers to the ability of a called party to pick up a call after a message recording process has begun and provide the option of allowing the parties to terminate recording and initiate a normal call session. Referring back to
The present systems and methods provide a network telephony architecture for delivering unified messaging services. The use of media servers which are separate from the signaling servers provides enhanced system flexibility and scalability. In this way a common signaling server can operate with a number of media servers to optimize system loading and bandwidth considerations. The use of the SIP protocol provides an open architecture approach which tends to be “media neutral”.
The invention has been described in connection with certain preferred embodiments thereof. It will be appreciated that those skilled in the art can modify or alter such embodiments without departing from the scope and spirit of the invention which is set forth in the appended claims.