US 20080086742 A1
Systems and methods are disclosed for providing polling related data to viewers in an interactive cable televisions system. Users viewing a program can initiate a request for participating in a polling activity. The request and other program-related information are sent to the cable television system provider. Appropriate polling window data is returned to the set top box allowing a polling window to be displayed to the viewer. The viewer may choose one or several selections, and transmit the response to the cable television system provider. User responses can be tallied and presented in real time to the viewer audience. Program producers can incorporate the results of viewer feedback in real-time allowing the outcome of the program to be based on the collective viewer feedback.
1. A method comprising:
receiving a first indication of a polling request at a set top box from a remote controller operable by a viewer to provide user feedback associated with a video program currently being presented for viewing on a display device connected to the set top box;
determining a channel identifier in the set top box associated with the video program currently being presented for viewing on the display device;
determining a packet switched network address associated with the request for providing user feedback;
transmitting the channel identifier and a second indication of the polling request over a packet switched network connected to the set top box using the packet switched network address;
receiving the second indication of the polling request at a polling computer connected to the packet switched network, wherein the polling computer determines a set of polling window data associated with a program identifier associated with the channel identifier;
transmitting the set of polling window data to the set top box;
displaying a polling window based on the set of polling window data for viewing on the display device;
receiving user feedback data at the set top box, the user feedback data selecting one of the set of polling data associated with the polling window; and
transmitting the user feedback data to the polling computer over the packet switched network.
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12. A system comprising:
a set top box operatively connected to a video distribution network and a display device, the set top box configured to receive a polling request from a viewer for subsequently providing viewer input pertaining to a video program for which the set top box is currently providing a video signal to the display device, the set top box further configured to generate a request for polling window data in response to the polling request, the request for polling window data transmitted using a packet-switched data communication channel provided by the video distribution network, the request including a channel identifier associated with the video program; and
a polling computer system connected to the packet-switched data communication channel and configured to receive the request for polling window data from the set top box, use the channel identifier to identify a program identifier associated with the video program, use the program identifier to select polling window data associated with the video program, transmit the polling window data to the set top box, and receive the viewer input pertaining to the video program transmitted from the set top box.
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18. A method comprising:
receiving at a polling computer a polling request sent from a set top box over a video enabled network, the polling request sent using an Internet Protocol channel;
identifying a video channel identifier in the polling request;
accessing a programming schedule to determine a program identifier presently associated with the channel identifier and a video program transmitted on the video channel;
selecting a web page associated with the program identifier stored in the memory of the polling computer;
transmitting over the Internet Protocol channel the web page to the set top box for display on a display device connected to the set top box; wherein the web page pertains to the video program associated with the program identifier and provides a plurality of available selections;
receiving on the Internet Protocol channel a response from the set top box, the response including response data corresponding to at least one of the plurality of available selections provided by the web page; and
storing the response data with a plurality of other viewers' response data, wherein the other viewers' response data is associated with the video program.
19. The method of
transmitting the response data to a second computer wherein the second computer stores the response data with the plurality of other viewers' response data.
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Television viewing has traditionally been a passive experience, with viewers watching a program and able to provide only limited feedback. Producers of television programs have used various methods in an attempt to provide a semi-interactive viewing experience. It is presumed that ‘interactive viewing’ creates a greater public interest in the program and contributes to creating a larger viewing base. Methods for involving viewers include coordinating external contests and promotions, however, these are not real time. Because of difficulties in obtaining widescale real-time viewer feedback, some programs incorporate a studio audience as part of the program where the audience has the ability to provide real time feedback via handheld devices. The real time feedback is often used to select a favorite contestant (e.g., for contest-themed programs evaluating a particular contestant or performer).
While such technology can be readily implemented in a studio via wireless devices or voting consoles on each seat in a studio audience, obtaining feedback from television viewers in real-time is difficult. Past mechanisms for soliciting real time viewer feedback have included announcing a toll free telephone number on the program which callers could call and interact with an automated system. Such systems allow viewers to provide their feedback in terms of selections, votes, or opinions regarding a specific program. However, such telephone numbers were dedicated for providing feedback for a certain program and are usually limited in duration. Obviously, viewers without a telephone or unwilling to dial the telephone number were precluded from providing feedback.
Similar mechanisms for soliciting viewer feedback have been defined using other technologies. One such technology is based on text messaging—specifically “short message service” or SMS—which often uses a cell phone for message origination. Some television shows have displayed a “shortcode”, which is an SMS destination address, for directing viewers' real-time feedback. Similar to using different telephone numbers for telephone-based view feedback, separate shortcodes are simultaneously employed to collect input for different viewer's votes or opinions.
The technology of two-way cable networks provides the opportunity for enhanced viewer feedback without requiring viewers to access a telephone. Two-way cable technology provides the possibility of television producers and cable operators to provide a more interactive viewing experience. However, to date, few useful and effective applications for user interaction have been defined and the technology used in two-way cable networks has not been adapted very well for receiving viewer feedback. Therefore, systems and methods for real-time interactive viewer feedback are required for programming on a cable network.
The preferred embodiments implemented according to the present inventions now will be described more fully hereinafter with reference to the accompanying drawings, in which some, but not all, embodiments of the inventions are shown. Indeed, these inventions may be embodied in many different forms and should not be construed as limited to the embodiments set forth herein; rather, these embodiments are provided so that this disclosure will satisfy applicable legal requirements. Like numbers refer to like elements throughout.
Many modifications and other embodiments of the inventions set forth herein will come to mind to one skilled in the art to which these inventions pertain having the benefit of the teachings presented in the foregoing descriptions and the associated drawings. Therefore, it is to be understood that the inventions are not to be limited to the specific embodiments disclosed and that modifications and other embodiments are intended to be included within the scope of the appended claims. Although specific terms are employed herein, they are used in a generic and descriptive sense only and not for purposes of limitation.
Many popular television programs incorporate audience feedback as part of the structure of the program, often by relying on studio audience participation. Other programs advertise a telephone number for the general viewing audience to vote or otherwise provide their feedback. The development of two-way cable networks allows enhanced capabilities for defining interactive program formats and provides a convenient means for audience members outside the studio to interact with the program, in many cases while the program is airing. Further, use of two-way cable networks allows collection and dissemination of viewer feedback on a real-time basis.
User feedback can be provided in various forms and is known by different terms, such as voting or polling. Both terms describer a viewer providing feedback for selecting one of, or a subset of, a defined set of choices. As used herein, ‘polling’ is to be broadly construed and does not differentiate between the meaning of the user's feedback. One potential application for polling is for a television program director to employ the results of real-time viewer polling to select a favorite contestant or performer. This is quite common on popular shows that rate a plurality of participants' performance abilities, e.g., where the audience selects a favorite singer. In such cases, real-time analysis of the polling is required to effect the outcome of the program.
An embodiment of the user interface for providing user feedback is shown in
In this embodiment, the feedback information is collected and provided to the program director and may be used to influence the outcome of the program. Specifically, if viewers select a favorite performer, the program director may announce the results and declare that performer the winner of the contest. Thus, the feedback results can be used to influence the outcome of the program. The determination may be in real-time (e.g., as the program is occurring), or non-real time (e.g., impacting the contents of the next episode of the program). Other options include evaluating viewer feedback during a scheduled commercial break during a program (in which the winner is announced after the commercial break). Other embodiments may select certain contestants (e.g., the non-eliminated contestants) for the production of the next episode.
Another potential application is soliciting a viewer's opinion regarding an event or receiving a viewer's response to an announcer's commentary. For example, in sports-related programs, a referee may make a judgment call and the audience is provided with the opportunity to agree, disagree, or select an option indicating their opinion of how the event should be judged. Consistent with this application, another embodiment of the user interface is shown in
In this embodiment, the feedback is not used to alter the outcome of the program, but the results of the poll can be presented to the user for informational purposes. In
This results information can be processed and presented several ways. In the first way, the program producer accesses the viewer feedback data from a computer system analyzing the results and uses the feedback results to create a window 250 as part of the video signal feed. Thus, when the viewer input is received by a program producer in real-time, the program producer may integrate the data into the program video signal. Alternatively, the information may be processed by the cable or program provider and overlayed on the video signal feed. In either case, the user receives the video signal with the results integrated as part of the video. In this case, the only difference is where along the distribution path the results are integrated with the video signals.
In other embodiments, results information may be provided in a separate IP or video channel to the set top box. Alternative embodiments may send the viewer feedback result data to the set top box allowing the set top box to overlay the results or present it using a separate polling window. This would allow, for example, local control (e.g., a user selecting an option on a set top box) as to whether such results are presented on the screen. Each of the above methods may produce end results which appear the same to the viewer, but are constructed by different procedures.
User feedback can also be provided in the form of rating-related information (‘ratings’), which are collected by the programmer or cable provider and used to influence program selection of other viewers. Recommendations or ratings may be provided to a viewer by the cable provider by recommending programs in a certain order, providing program review or rating services to viewers, or combinations thereof. For example, after viewing a program, a viewer may provide feedback on various aspects of the program. This information is collected by the network, and compiled into a real-time rating indication for subsequent viewers. A user may opt to view a program's rating level prior to selection of the program, or in conjunction with viewing program guide information. In such embodiments, it may be desirable to expand the size of the window providing results information to the viewer so as to make the information more readable and minimize the distraction provided by the program images in the background.
Another embodiment of the user interface for providing and viewing feedback is shown in
In another application of a viewer providing rating information, users may be able to view and rate a local business enterprise, for which one embodiment is shown in
In another application of real time polling, viewers are presented the opportunity to provide feedback wherein the viewers may be limited to a group having certain characteristics. In one embodiment, the cable network provider may correlate certain demographic characteristics with certain customers. These are, in turn, matched to corresponding set top box addresses. This would allow surveys or polls to be directed to certain select demographic groups.
Another embodiment involves the creation of certain defined groups, referenced herein as “common interest groups” (CIG). Each CIG can be administered by a group leader and all members are eligible to receive poll requests. The criteria for inclusion of a common interest group may be defined as membership of a club, organization, community, or other group that is to receive real time polling opportunities. The common interest group could be based on local sports team fan club, a user defined list (e.g., private club), viewers in a geographical area (e.g., city residents), or other criteria. The size of the group can vary, from local, regional, or national.
A preferred network architecture associated with real time polling is shown in
Although the preferred embodiment described above with respect to the user premises uses a set top box, television and remote control, it is possible to utilize equivalent systems in alternate embodiments. For example, other equipment may be substituted for a set top box, such as a digital video recorder or a “media center” computer with the capability of receiving video programming. Likewise other display devices may be substituted for television 604 having the capability to receive video signals containing video programming and display such video programming. Remote controls may encompass various devices capable of transmitting control signals (such as polling requests and responses) to the set top box device in a wired or wireless manner.
Additionally, although the preferred embodiment described above with respect to the network 612 and video headend 632 comprises a two-way hybrid fiber-coax cable television network and associated headend facilities, it is possible to utilize equivalent systems in alternate embodiments. For example, network 612 may be any network that is capable of transmitting video programming to downstream subscribers and receiving upstream communications from such subscribers, and can embody both wireline and wireless carrier media (some examples being a fiber to the premises (FTTP) network, a fiber to the node (FTTN) network, an IPTV enabled network, and a wireless broadband network configured to accommodate video transmissions). Video headend 632 may include hardware and software appropriate for providing video transmissions of various types (live, analog, digital, encrypted, scrambled, on-demand, pay-per-view, etc.) and may encompass one or more physical devices, such as servers, storage systems, video processors, receivers, modems, and so forth.
In one embodiment, the set top box recognizes two types of ‘channels’ from the video provider, namely a data channel 618 and a video channel 614. The video channel can be based on a variety of technologies, including those used to convey digital video, such as a quadrature amplitude modulated (QAM) transmission channel. Other forms of video transmission can be used, such as video over IP or various forms of wireless transmission. Similarly, reference herein to a “data channel” should not be construed as being limited to any particular form of connection-based or connectionless communication, but rather, this should be broadly construed to be any of the well known forms of communication involving packet switched network addresses or communication using a packet switched network (including an IP-based network such as the Internet) that allow for communications to be directed to and received from an individual subscriber over the network. In general, any technology providing for bi-directional transfer can be adapted.
The data channel 618 provides a separate channel for bi-directional communication between the set top box and the video network provider. Specifically, the data channel in this embodiment communicates with a polling computer 620 that, in this embodiment, also includes a web (HTTP) server, which is able to provide the polling window data to the set top box via transmitting the appropriate HTML messages. Other embodiments may use other formatted messages or protocols, including XML, Java, or proprietary protocols between the headend and set top box. In this embodiment, the polling window is overlayed on the video images as a static window (e.g., its location does not change on the television screen) on the video image when presenting the video signal to the television. Such techniques for overlaying display windows are well known in the art.
The video channel 614 carries video information which is transmitted from video source system 616. Although the video channel is illustrated as a single channel, typically there are many video channels available on a video network. Typically, additional equipment is required to multiplex and otherwise process a variety of video channels onto the network.
The polling computer 620 has access to a programming computer 624 that stores program data, typically in the form of a program schedule. The programming computer 624 contains information regarding what television programs are currently being provided by the video source 616 on which channel and at what times. (Hence, the word “program” in “programming computer” refers to television programs, not a software application program.) It is presumed that infrastructure is in place (not shown) for automatically updating the programming computer 624 with the appropriate information regarding programs, times, and channels. Thus, the polling computer can query (or otherwise obtain or access) programming information about which specific programs are being provided on the cable network. This includes which programs are currently available on which channels. In this manner, the polling computer is able to ensure that the polling data presented is coordinated with currently presented programs (assuming the polling data pertains to a currently presented program)
Finally, the polling computer 620 is also connected to another computer, an analysis computer 628, that stores and processes feedback data from viewers. Because thousands of subscribers may be on video-enabled network 612, and multiple video service providers may be tied into a common polling computer, a separate analysis processor stores the polling data and analyzes the results. In other embodiments, the functions of the polling computer and analysis computer may be integrated. The analyzed results may be provided (or made accessible) in real time, for example, to the producers of the television program (not shown). Thus, for determining in real time the winner of a performance contest, the producers could analyze the feedback data from the analysis processor. Alternatively, the producers of the program could incorporate the analysis data into a feedback status graphic that is integrated into the video feed so that all viewers of the program would see the results. One such embodiment could be the aforementioned ‘banner’ appearing below the video image. For example, the program producers (e.g., originators of the program signals) could inject a signal representing a histogram chart indicating the relative percentage of how the viewers are voting for a particular contestant, or could run a continuous banner below the video image indicating the current vote status. Alternatively, the computer system 628 could provide the analyzed polling data back to the polling computer 620, which transmits the data to the set top box and the set top box overlays it onto the video data on the television screen.
The typical flow for processing a polling request is now described in the context of
The transmittal of the set top box message 610 incorporates a destination address which terminates on the polling computer. The selection of the destination address can be determined in several ways. A single default address could be used for all such requests. Alternatively, a value can be selected from a table, wherein the choice of program currently being viewed may be used to determine the value from the table. In either case, the single default value or the table can be provided in various ways. They could be downloaded to the set top box upon powering up, periodically distributed via well known carouseling techniques, recorded in non-volatile memory by accessing a default site, etc. Regardless, the set top box selects the appropriate destination address to use when transmitting the request.
The polling computer 620 may access the program data in programming computer 624 to ascertain the appropriate program based on the channel identifier. (Alternatively, the data could be stored in the polling computer.) If the current program is, for example, a contest for selecting the most talented singer, then the server knows which is the appropriate polling window to present to the viewer. In other words, a polling window is typically associated with a given program, so that the appropriate program-specific questions are posed to the viewer. The polling computer provides a response 608 to the set top box (typically in transmitting HTML message or other similar protocols, such as Java, XML, etc.) indicating the appropriate polling window data. The set top box processes the polling data creating a polling window (e.g. a web page) which is overlayed on video program signal and displays it on the television screen (e.g., the polling window seen in
In other embodiments, the network can download polling data for a variety of programs, and when the user initiates a polling request, the set top box scans its memory for the appropriate polling data and processes it to display the appropriate polling window on the display device.
Once the viewer has selected the desired options or voted accordingly, the set top box sends the polling data to the polling computer, which sends the data 626 to analysis computer 628 for storing and processing results from all the viewers. The destination address used may be a common destination address to a gateway, based on data provided in the polling window data response. If so, then further information must be analyzed to identify the particular poll that the data applies to. Alternatively, the destination address used by the set top box was specific for that polling request. This allows the polling computer to identify which application the response is to be associated with, based on the destination address used by the set top box.
The response data (which includes the viewer's selected views or vote) may be processed by the polling computer and made accessible to the television program source, so that real-time indications can be provided in the program with respect to current viewer feedback. In this embodiment, the feedback data is incorporated upstream, that is at the point the program signal is generated (most likely by the program producer). Alternatively, the result data may be incorporated into the system at other points in the distribution network by overlaying the polling window on the program signal.
Alternative embodiments are possible. For example, in
For instances where the common interest groups are created, the polling computer in
The creation of polling windows for a common interest group (CIG) illustrates some of the functionality associated with creating polling windows. For example, polling windows for a television program which are intended to be presented to the entire viewing audience are typically defined by the television producer. However, polling windows for a common interest group (which are not typically presented to the entire viewing audience) are typically administered by a common interest group administrator. By their nature, a CIG polling window is presented to a narrower group of viewers. To illustrate the difference, consider a national sports broadcast program (e.g., a televised football game). The national broadcaster may opt to display polling windows, and will define the polling windows as desired. The polling window data can utilize the aforementioned techniques for overlaying data on video and can be distributed to the viewers. However, there may be a local football team fan club, which creates its own polling windows for a common interest group for the home team, which is only provided to viewers in a select market.
The CIG is typically provided with a mechanism for managing and creating the CIG polling window that is presented to the smaller market. Whereas the broadcaster displays the information to the national audience in an indiscriminate manner, the CIG provides its information locally, to a smaller subset.
There may be numerous CIGs and these can vary in size. Each common interest group typically designates an administrator that manages information associated with a CIG poll, such as who are the members in the group. In practice, there are several levels of administration defined. These are executed by a system administrator, a common interest group administrator, and potentially, even a member of the common interest group.
The administration levels can be viewed as a hierarchy, in that certain administration functions at a given level take precedence over those at another level or are required to exist prior to those occurring at a lower leve. The system administrator is at the top of the hierarchy. The system administrator is typically closely associated with the cable service provider, and defines which, if any, CIGs are allowed to exist, how many members a CIG can have, which cable systems or serving areas are participating in a CIG polling service, and other implementation aspects. If a system administrator does not allow a CIG to create polling windows, then none can be created (effectively, there is no CIG). On the other hand, if a system administrator does allow a CIG to create polling windows for its members, then the CIG effectively exists, although there may not be any current instances of pending polling windows for a CIG. Typically, once a CIG exists, then a CIG administrator can then create a set of polling windows for the CIG and establishing an active poll.
Once a CIG is authorized by the system administrator, the CIG administrator may perform various functions associated with the operation of a CIG, including creating instances of a poll. Typically, the system administrator does not make up the individual instances of an active poll for a CIG. The CIG functionality is shown in
Typically, data associated with a CIG is stored on a database in the polling computer, and access for performing the administrative functions is accomplished using a web-based interface using readily available communication protocols. This approach facilitates remote access by each of the various levels of CIG management, and provides flexibility in defining what capabilities are associated with each level.
Regardless of whether the poll is associated with a CIG or not, the set top box may record the user's request for polling, and keep a history of the viewer's actions and responses. This information may be conveyed to the polling computer immediately, and/or retained in the set top box for future uploading to the polling computer. User polling activity may be a billable service for some video service providers, and the uploaded user history information may be used to properly bill the viewer for such services, if billing is desired. The usage information in the polling computer may be periodically ‘pulled’ or ‘pushed’ to another billing computer system generating periodic bills. Such billing may be usage based, tier based, or flat fee based.
The provision of polling may be a ‘free service’ provided by the cable network operator to enhance the user's viewing experience. In other embodiments, user interaction in a poll may be used to offset a user's bill. Thus, participation in surveys or other polls may result in a rebate or credit to the user's service bill, either directly or via third parties which receive the polling results data. For example, a select group of viewers may be polled with an incentive to participate by receiving direct payment, coupons, or a credit on their next cable bill. The cable network operator collects the results and provides them to a third party, which in turn compensates the cable network operator for conducting the poll. In other embodiments, the user may not be financially compensated, but knows that their feedback is highly determinative of the end results. For example, sophisticated movie reviewers may be offered an early free viewing of a movie on the condition that they provide their feedback to viewing the movie. This allows early and limited feedback to the program producer.
In other embodiments, surveys of prospective purchasers of products among the viewing audience may be conducted. For example, after viewing a commercial for a new product, select viewers may be asked to participate in a poll regarding the commercial or the product. Those participating may be provided a sample product for evaluation in exchange for their views. Since each response is from a known set top box, the system can map a response to a billing address for shipping the sample product, as well as correlating other demographic information with the survey result.
In another application, periodic surveys may be provided to viewers in which the contents of the survey is not dependent on the particular program being viewed, but rather the survey is provided to the viewers based on the demographics of the programs viewers. Thus, a young adults program may be used to present a survey to viewers for the purposes of obtaining the views of young adults on certain products or tastes, which may not be directly correlated to the contents of the program being viewed.
In order to accomplish such a survey, the cable system may match certain demographic information with subscriber information as identified by set top box identifiers. Thus, surveys targeted to higher level income areas can be matched to a group of set top box addresses, and those set top box addresses selected to receive polling data.