US 20080123623 A2
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster, thereby allowing access to all functions through internet connections.
1. A system for sending and receiving communications to and from a plurality of users via different modes of communication and for managing communications by a plurality of system users, said system comprising:
a telephone interface configured to allow any of said plurality of system users to send and receive telephone communications;
an Internet or internet interface configured to allow any of said plurality of system users to send and receive Internet or internet communications;
a first plurality of predetermined rules for each of said system users for managing incoming telephone communications received via said telephone interface;
a second plurality of predetermined rules for each of said system users for managing incoming Internet or internet communications received via said internet interface;
a first plurality of computer instructions for implementing said first plurality of predetermined rules;
a second plurality of computer instructions for implementing said second plurality of predetermined rules;
a third plurality of computer instructions for implementing user telephone instructions received from any of said plurality of system users via said telephone interface or said Internet or internet interface for establishing or revising said user's first plurality of predetermined rules or for real-time managing of an incoming telephone communication by said user;
a fourth plurality of Internet or internet instructions received from any of said plurality of system users for establishing or revising said second plurality of predetermined rules;
a speaker-independent speech recognition device configured to receive natural voice user instructions from any of said plurality of system users, said speech recognition device using phoneme comparisons to convert said natural voice user instructions into said third plurality of instructions or into said fourth plurality of instructions; and
a computer for implementing said first plurality of predetermined rules, said second plurality of predetermined rules, said third plurality of computer instructions and said fourth plurality of computer instructions.
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a third plurality of predetermined rules for managing outbound communications;
stored instructions for managing outbound communications in accordance with said third set of predetermined rules; and
real-time outbound instructions for managing outbound communications.
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receive instructions from each of said plurality of users to establish or change said stored or real-time Internet or internet instructions for managing incoming communications or to establish or change said stored or real-time outbound instructions for managing outgoing communications, using DTMF signals.
22. A method of sending, receiving, and managing communications transmitted through a computer-based telephony system accessible by a plurality of users, said method comprising the steps of:
providing a telephony device;
providing a speaker-independent speech recognition device operatively connected to said telephony device, said speech recognition device configured to receive natural voice commands from said plurality of system users;
providing a first plurality of predetermined rules for managing incoming telephone communications received via a telephone interface configured to allow any of said plurality of system users to send and receive telephone communications;
providing a second plurality of predetermined rules for managing incoming Internet or internet communications received via an Internet or internet interface configured to allow any of said plurality of system users to send and receive internet communications;
receiving at least one natural voice command to establish or change at least one predetermined rule from said first and second plurality of predetermined rules to manage at least one incoming telephone, Internet or internet communication;
analyzing said at least one natural voice command by comparing phonemes of said at least one natural voice command with phonemes for each predetermined rule in said first and second plurality of predetermined rules; and changing or establishing said at least one predetermined rule to manage at least one incoming telephone, Internet or internet communication.
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27. A method for receiving, sending and managing information between a computer and telecommunications network and a subscriber communication device of a subscriber comprising the steps of:
accessing at least one voice server via a first telephone communication or via a first internet connection, said voice server containing telephony and speaker-independent speech command recognition and execution functions, such that said subscriber can access said voice server via a first telephone connection or via a first internet connection;
manipulating and managing data and/or at least one contact list via said voice server said data and at least one contact list stored in a database operatively connected to said voice server; and
receiving a first message from a second telephone connection or receiving a second message from a second internet connection and transmitting said first message or said second message to said subscriber communication device or transmitting to said subscriber communication device a notification about said first message or said second message via said first telephone connection or said first internet connection, based on commands from said subscriber to said network.
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32. A method for receiving, sending and managing information between a computer and telecommunications network and a subscriber communication device of a subscriber comprising the steps of:
accessing at least one voice server via a first telephone connection or via a first internet connection, said voice server containing telephony and speaker-independent speech command recognition and execution functions, such that said subscriber can access said voice server via a first telephone communication or via a first internet connection;
manipulating and managing data and/or at least one contact list via said voice server, said data and at least one contact list stored in a database operatively connected to said voice server;
receiving a first message from said subscriber via said first telephone connection;
receiving a second message from said subscriber via said first internet connection; and
transmitting said first message or said second message via a second telephone connection or a second internet connection, based on commands received by said network from said subscriber.
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37. A voice-enable system for managing communications transmitted through a network, said system capable of eliciting a response from a user, said response comprising at least one natural voice command, said system comprising:
at least one set of stored commands operatively associated with said computer, each said set including a plurality of stored commands each of said commands in said set corresponding to a single voice-enabled function for managing communications, each said command in said set being an alternative intuitive description of said single voice-enabled function;
a voice server operatively connected to said computer and to said network, said voice server configured to compare said natural voice commands to said plurality of stored commands;
a speaker-independent speech recognition device operatively connected to said voice server, said device configured to elicit at least one natural voice command from said user, said voice server being configured to compare said natural voice command to said plurality of stored commands to select said single voice-enabled function, and said computer being configured to execute said selected voice-enabled function corresponding to said natural voice command.
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This application is a continuation of U.S. application Ser. No. 09/033,355 and titled “Computer, Internet and Telecommunications Based Network,” which was filed on Mar. 2, 1998 and is hereby incorporated by reference in its entirety. Application Ser. No. 09/033,335 is a continuation of U.S. Provisional Patent Application Ser. No. 60/040,056, filed Mar. 3, 1997, and which is hereby incorporated by reference in its entirety.
Compact discs containing a computer program listing are attached to this specification. The computer program listing contained on these compact discs is hereby incorporated by reference into the specification. The appendix comprises one compact disk containing the file “program listing.txt”, which is 1.09 MB in size. This file was created on Nov. 6, 2002 and contains the source code which was part of the provisional application with Ser. No. 60/040,056, which this application claims priority. One duplicate copy of this compact disc is also included.
The present invention relates to a telecommunication system, and more specifically, the present invention relates to a network system based on internet, computer and telecommunication standards, utilizing internet and computer technology, a graphical user interface, integrated telecommunication applications and interactive voice recognition technology, facilitating the computation and telecommunication of voice and electronic data.
Individuals and business people seek to communicate with each other, obtain useful information, interact commercially and entertain themselves in an increasingly mobile society. In order to fulfill these needs, one requires the ability to send and receive messages, access information and entertainment, conduct business transactions, organize daily schedules and stay in touch with homes and offices from almost anywhere, at any time, as easily as making a telephone call.
Continued demand for products and services that address these needs is evidenced by the increasing number of electronic devices, and the explosive growth of the internet and network services. Advances in wireless telecommunication technologies led to the development of such devices as personal digital assistants, and enabled the growth of paging and cellular telephone networks. Devices such as notebook and sub-notebook computers with modems (both wireline and wireless) have allowed mobile professionals to connect to their PCs from almost any location, as well as to access on-line information and electronic mail services while traveling worldwide.
In addition, communication and information needs have stimulated the growth of the internet, on-line networks and corporate intranets. These networks now host a variety of services such as e-mail, database searching, conferencing, electronic commerce, games, software libraries and electronic newspapers and magazines. However, despite the proliferation of communication devices and the development of the internet, on-line networks and corporate intranets, significant barriers remain to fulfilling user needs for access to and management of personal, professional and public information.
The hardware designs and software technologies which enable today's communication are complex. Information, though widely available, can be either inaccessible or accessible only by navigating through a host of phone systems, operating system platforms, databases and networks. As a result significant amounts of time and effort are required of those who use and depend on these devices, networks and services to communicate and obtain information.
The problem of accessing and processing all of the information available from communication devices, networks and services is particularly acute for mobile business professionals. Today's mobile professional, working out of the home or small office, may have a cellular phone, a pager, a computer, a fax machine, an electronic mailbox on the internet, and a voice-mail service. Whether on the road, in a plane or at the office, success for the mobile professional depends in large part on the ability to easily and quickly access, sort through and respond to the messages delivered to each of these communication devices, and to obtain information necessary to the conduct of business from proliferating networks and services.
The present invention is a network system, which is based on internet, computing and telecommunications standards, utilizing computer and internet technology, an innovative graphical user interface, integrated communication applications and interactive voice recognition technology. The present invention is a unified messaging service which will be accessible from any standard communication device (telephone, computer or internet), and will give the user intuitive voice command of personal, professional and public information.
This unified messaging service is a useful tool to those whose time and resources are limited and for whom communication is critical, such as mobile business professionals in the small office, home office market. The mobile business professional must maintain access to personal and professional information and developments, respond to customers and communicate with colleagues, family and friends at any time and from any location. The unified messaging service is designed to meet these objectives by offering a single point of access to all communications, integrated with personal information management tools and customized public content delivery.
Small office, home office professionals, most of whom do not have access to dedicated information management systems or the benefit of administrative support staff, may derive unique value from this shared network solution.
Preferred embodiments of the invention are explained below with references to the accompanying drawings in which:
The present invention is a network system that works, among other things, as your voice-mail system, using an 800/888 number that receives all your calls, faxes, pages and e-mail. The system provides a contact database facilitating the placing of calls, screening of calls, and tracking you down wherever you are.
Regardless of how the message was transmitted, every message is delivered to you through a single source, whether telephone, internet or computer. You can also review your latest call records and billing information and change or add to your phone listings, contact numbers and service preferences through this source.
The present invention utilizes a fault resilient redundant system, residing in two separate sites. There are multiple T-3 (45 Mbps) facilities going into each of those sites. Both sites sit on a fiber-channel fiber optic loop, which is theoretically “self healing” in case of a disaster and can route a phone call to either facility, depending on where the route is broken.
The configuration at each site is a cluster of servers.
Each cluster can serve about 10,000 customers. The system is open-ended allowing for the addition of subscribers as needed. Further the design facilitates the easy addition of hardware and software.
Also, the subscriber will be able to manage 40 his account. Managing 40 includes setting the options for telephone calls 42, setting the options for sending and receiving messages, faxes and e-mail 44, managing the database containing the subscriber's contacts and other lists 46, and setting the parameters for outgoing call and setting up conferences 48.
The system provides three ways for the subscriber to handle his communications. First and foremost is the voice recognition software using natural voice recognition (phonemes based), not pattern based as many of the current systems utilize. Therefore, the system does not have to be trained to identify your voice. Second, the subscriber may use the standard telephone touchtones. And third, the subscriber can utilize the internet to access a secure web site.
The system can act as a “follow me” service, capable of tracking you down whether you're at home, the office, airport, in a hotel room, in another office or in your car. The subscriber can configure the system to follow him, or the subscriber can disengage the follow me with a simple command. It also lets you know who is calling before you accept the call.
As for Web connections, you can boot up your computer, sign onto the internet, go through the system's secure web site and play your voice mails, read your e-mail and faxes, manage your contacts and schedule conferences. The website thus becomes a unified-messaging system. If you get a message from somebody who's not in your address book and you want to call him or her, you just go to the web site again and add a contact.
If you're on the secure website and you walk away, the system even times out after a few minutes so no one can sit at your computer and obtain your messages and contacts without your permission.
While on the system's web site, you'll be communicating over the internet via the Secure Socket Layer (SSL), a transport level technology (developed by Netscape) for authentication and data encryption between a Web server and a Web browser. SSL sends data over a “socket,” a secure channel at the connection layer existing in most TCP/IP applications.
The system also utilizes text-to-speech so you can listen to your e-mail over the phone, or the subscriber can display his e-mail on his computer where he can reply to it and send e-mail to his contacts with audio (using audio attachments). Further, using Vosaic's internet audio program, the system can deliver voice mail via streaming audio over the internet using Java without a plug-in.
During a session on the web site, using text-to-speech, you could type in a name like “Harry Newton” and his phone number so that, when you eventually use the system the phone and you say, “call Harry Newton at the office,” the system will recognize the name and dial the number you keyed in previously. Based on what you input now (“Harry Newton”) is what the system utters later and compares the phonemes of what you input now to what you'll be speaking later.
The system also facilitates conference calls by allowing the subscriber two ways in which to set up a conference call. First, inbound conference calls can be set up for 32 people if you've registered a pre-scheduled meeting time. Subscribers call in to the system to get an assigned conference number. The conference participants then call in and asks to “join the conference”. The system then asks for a conference number, which is entered via touchtones. All the parties are then connected and the conference begins.
Second, outbound conference calls can also be set up, even if you're “on the fly.” Whether you're at your desk, at a hotel or even a phone booth, you can simply dial up and tell the system to “set up a conference call.” Then you only have to dial up all the various parties to connect each of them to your conference.
For the voice and fax processing servers, the system relies on Dialogic hardware, including, voice boards, Antares cards (for speech recognition and fax) and digital switching cards. The system also uses the SCSA extended bus. The Purespeech ASR algorithms, which are used for speech recognition, run on the Antares cards plugged into the computers running the Solaris OS.
The system combines state-of-the-art speech recognition, computer and telephony technology. Along with the ability to recognize an extensive set of simple, intuitive, speaker-independent speech commands and respond by performing a wide variety of complex tasks. Each subscriber has their own secure Web page on which all the features can be accessed, allowing almost every aspect of the present invention to be maintained on-line.
Subscribers can use voice commands to (1) build, edit and manage their contact lists, (ii) review, play back, read, reply to and/or reroute voice mail and e-mail, (iii) schedule conference calls with 800 number access, and (iv) maintain an itemized calling log listing all calls with a running total of all charges.
The system also transfers calls as instructed or upon command will follow the subscriber according to predetermined contact numbers for office, home, cellular, pager or other designated locations. Every time a subscriber calls in, the system logs the originating number for the inbound call and then uses that number to re-contact the subscriber.
In accordance with the present invention, every subscriber or participant is given their own 800 number that is then used by all contacts calling in to the subscriber. The 800 number can also be used in scheduling conference calls for up to 32 participants on a given day and time. Each participant uses the 800 number and calls in to join the conference call, thereby effecting call conferencing for a fraction of the cost otherwise incurred.
Basically, the system provides a unified solution to the many varied communications and messaging devices used daily by mobile professionals and active consumers. With simple voice commands, subscribers can easily access and respond to all of their communications and messaging media in the same session.
The system takes inbound calls and contacts the subscriber, using call transfer or follow me features, and advises the subscriber of the call, the number of the calling party and/or the callers identity from the subscribers contact list. If the subscriber is on the telephone, the system will whisper the pending call information, giving the subscriber the option of taking the call or sending the caller into voice mail. The subscriber can also set priorities for certain calls which the system will follow, permitting selected calls to be put on call waiting, transferred or directed through call forwarding, while other calls are direct to voice mail messaging. Subscribers can conveniently make calls from their contact list by voice commands giving the contacts name and, if applicable, the location to be called (i.e. “home,” “office,” “cellular,” etc.)
Subscribers can access and play back their voice mail from any telephone or from their personal Web page. Voice mail messages can be saved, retrieved, deleted or rerouted to other individuals, groups or broadcast and voice responses can be returned immediately to the caller. Also, e-mail messages can be viewed on the subscriber's personal home page or the system will read the e-mail to the subscriber from any telephone using text-to-speech technology. Subscribers can immediately respond to e-mail with voice messages, marking, saving or deleting messages during the same session. E-mail messages can also be sent to any fax machine. Further, subscribers can immediately respond to faxes rather than waiting to retrieve copies and delay responses. Incoming faxes are received, the subscriber is notified of the arrival of the new fax, the fax can then be stored for later viewing and/or redirected to any fax machine or e-mail address from the subscribers contact list or any other number. Subscribers can also be notified of any incoming communications and messages by pager, whether an inbound call, voice mail, e-mail or fax.
The system will automate conference calling and eliminate the need for conference call operators or complex, confusing PBX systems. The subscriber remains in control and can add or drop callers, mute the call and otherwise control all aspects of the conference call. By pre-scheduling conference calls by date and time, subscribers can notify participants, giving them an 800 number to call and join the conference. Up to 32 participants can be included in the present conference call feature.
The system further acts as an efficient secretary retaining complete contact logs of all call statistics. The subscriber maintains the contact list using simple voice or keyboard commands and can establish contact groups for broadcast communications and setting up conference calls. The contact database is easily accessible to all features.
The system includes a feature which enables subscribers to retrieve on demand or at predetermined intervals selected information from the internet or on-line service providers, allowing subscribers to establish “filter and forward” criteria specifying the type of information desired. A search engine will then retrieve the requested information, transmit the information to the system platform and notify the subscriber by page, telephone or other desired means. The system will provide direct access to news, weather, sports, financial, travel and other custom content directly from a computer or any telephone. The subscriber will then access the information by all available options, including text-to-speech capabilities.
The system provides long distance and international calling over the internet through the subscriber's personal home page, thereby significantly reducing the costs of long distance and international calling. The system further provides video conferencing features.
It is to be understood that the form of this invention is merely a preferred embodiment. Various changes may be made in the function and arrangement of parts; equivalent means may be substituted for those illustrated and described; and certain features may be used independently from others without departing from the spirit and scope of the invention as defined in the following claims.