|Publication number||US6018719 A|
|Application number||US 08/725,259|
|Publication date||Jan 25, 2000|
|Filing date||Oct 2, 1996|
|Priority date||Oct 2, 1996|
|Also published as||US5978774|
|Publication number||08725259, 725259, US 6018719 A, US 6018719A, US-A-6018719, US6018719 A, US6018719A|
|Inventors||Philip Michael Rogers, Peter Joseph Junger|
|Original Assignee||Nintendo Of America Inc.|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (8), Non-Patent Citations (6), Referenced by (158), Classifications (12), Legal Events (7)|
|External Links: USPTO, USPTO Assignment, Espacenet|
1. Field of the Invention
The present invention relates to an electronic system for registering product transactions. More particularly, the present invention relates to an electronic registration system which facilitates compliance with return policies and is useful in reducing improper or fraudulent product returns under warranty.
2. Related Art
Manufacturers and retailers of consumer products often have a standard return policy. For example, a retailer return policy might allow a consumer to return a purchased product for any reason within a certain number of days (e.g., 10 days) after purchase. Additionally, a manufacturer's warranty may permit return of defective products within a particular time period (e.g., 90 days) after purchase, and provide for repairs of defective products within a different time period (e.g., 180 days). Repairs of products after that date would be the responsibility of the consumer. Such return policies are intended to ensure consumer satisfaction while protecting the manufacturer and/or the retailer from improper returns. As a result, a delicate balance must be maintained between protection of the retailer or manufacturer and consumer satisfaction.
Unfortunately, it is often difficult to monitor product returns to ensure proper compliance with a return policy. For example, a consumer who received a product as a gift usually will not have a sales receipt. In such a situation, an uninformed decision must often be made to accept the return or not. If the return is not accepted, the consumer might unfairly be denied a proper return, and the retailer and the manufacturer risk suffering a loss of goodwill. On the other hand, if the return is accepted, the retailer and/or the manufacturer will incur expenses or losses which might be unwarranted. Some retailers seek to minimize the effect of possible improper returns by limiting a consumer to store credit (rather than a refund) or exchanges on items returned without a receipt. This alternative, however, may be unacceptable to a consumer and does not completely eliminate the retailers' exposure to improper returns.
Difficulties associated with returns made without a receipt stem primarily from the inability of the retailer to obtain purchase information (such as sales date, place of purchase, etc.) concerning the individual item for which a return is sought. Without such information, it is usually impossible for the retailer to determine whether the return is in compliance with the return policy.
In addition to the foregoing, fraudulent returns can cost product retailers and manufacturers significant sums of money. As an example, upon release of the Super Nintendo Entertainment System (Super NES), Nintendo experienced a high volume of returns of basic NES hardware. When the returned products were evaluated, it was discovered that a high percentage of the products were not defective and, in fact, were several years old. Thus, customers were abusing the retailer's return policy to exchange old products and upgrade to the new system. Such abuses increase costs to the retailers and manufacturers. These costs are often passed on to purchasers without any attendant benefit to legitimate consumers.
Prompt and efficient handling of returns and proper enforcement of return policies helps to keep down costs while maintaining consumer confidence and satisfaction. However, efforts to speed handling or improve enforcement lose their value if the expense of those efforts outweighs the accompanying benefit. Accordingly, such efforts must be efficient to benefit the manufacturers, retailer and the consumer.
Accordingly, there is a need for a system which facilitates authorized product returns yet reduces the incidence of unauthorized returns. Additionally, there is a need for a registration system which minimizes costs associated with returns, improves retailer efficiency in handling product returns, increases overall customer satisfaction, and provides retailers with immediate access to purchase data information. It is a primary object of the present invention to satisfy these needs. A further object of the present invention is to enable retailers to more effectively enforce retailer and/or manufacturer return policies, even in situations in which the product was received as a gift or when the customer no longer has the sales receipt.
The present invention achieves these and other objects by providing an electronic registration system which enables individual product identification information to be gathered at the point of a transaction for inclusion in one or more transaction databases. In an example embodiment of the present invention, individual product identification information (such as a serial number) is stored in a local transaction database along with additional information including at least the date of the transaction. A transaction receipt such as a customer sales receipt is created and includes the individual product identification information and the date of the transaction. Additionally, the individual product identification information and the transaction date may be communicated to a separate location for inclusion in a general transaction database. The local transaction database may include, for example, sales made by a particular store or sales made by several affiliated stores and is not necessarily co-located with the point of sale.
Where a serial number is used to identify the individual product, a check digit may be used in conjunction with the serial number. In this way, the validity of the serial number may be verified and, if it is invalid, a system operator may be prompted to re-enter the serial number. The serial number may be scanned, entered with a keypad, or input with any other suitable technique.
Prior to obtaining individual product identification information, the electronic registration system may identify the type of product by evaluating, for example, the product SKU number derived from a universal product code (UPC). In this example, the individual product identification information is obtained only if the product is of a type for which electronic registration is desired.
The point of transaction information including the individual product identification information and the transaction date may be communicated for use in a general database in a number of different ways. For instance, an electronic link to the location of the general database may be established or information may be recorded and physically transferred to that location. The communications may occur periodically, on an item-by-item basis, or otherwise.
When a customer returns a product with a receipt, a retailer may look at the serial number on the receipt and compare it to the returned product. If the serial numbers match and if all other return conditions are met, the return may be accepted. When a customer returns a product with no receipt, or a receipt that does not have a correct serial number, the retailer may search the local database for sale information concerning the specific item being returned. If no sale information is located (for instance if another retailer sold the product), the general database may be accessed and searched for sales information, and the return handled accordingly.
The objects, features, advantages and characteristics of the present invention will become apparent from the following detailed description of exemplary embodiments, when read in view of the accompanying drawings, in which:
FIG. 1 is a schematic block diagram illustrating an example of an overall electronic registration system in accordance with the present invention;
FIG. 2 is an example flowchart illustrating a series of steps that may be performed at a point of sale for registering a product transaction in accordance with the present invention;
FIG. 3 illustrates an example transaction receipt which reflects a product serial number and a transaction date;
FIG. 4 illustrates an example flow chart for an electronic data interface between a product retailer and a product manufacturer;
FIG. 5 illustrates an example flow chart generally illustrating steps which may be taken in connection with product registration and return; and
FIG. 6 illustrates an example of a procedure at a retailer for determining whether a product return is properly under warranty.
The present invention is described in the context of particular exemplary embodiments. However, it will be recognized by those of ordinary skill that modification, extensions and changes to the disclosed exemplary embodiments may be made without departing from the scope and spirit of the invention. For instance, although the invention is described primarily in the context of a retailer/manufacturer situation, the features, characteristics and advantages of the present invention could likewise be applied to a store/headquarters situation or a retailer/distributor situation. In short, the present invention is not limited to the particular forms disclosed.
An example of an electronic registration system in accordance with the present invention is illustrated in FIG. 1. Briefly, the example system may include a point of sale register 2 and an associated bar code scanner 4. The register 2 is preferably connected with a local computer system 6 in a suitable manner. For example, the register 2 may be "hard-wired" to the local computer system 6. Alternatively, the register 2 and the local computer system 6 may communicate, for example, through modems and telephone lines, or over radio communication channels. Any appropriate communication channel may be used.
In certain situations (e.g., single store retailers), it may be advantageous to have the local computer system 6 located in proximity to the register 2. For large chain stores, however, it may be advantageous to situate the local retailer computer 6 at a central location with links to the registers 2 at individual stores. The particular arrangement will depend on the preferences and circumstances of the specific retailer.
The local retailer computer system includes an associated local database 8 for storing registration information. Additionally, a local printer 10 and an operator terminal 12 may be provided. The operator terminal may be used, for example, by a store clerk upon return of merchandise to locate pertinent sales information in the local database 8. The printer 10 may be used to produce hard copies of end of day sales reports and the like.
In the exemplary embodiment, a communication channel 12 is provided between the retailer computer system 6 and a central computer system 14. The central computer system may, for example, be a manufacturer computer system. Alternatively, the central system could, for example, be a regional computer system for a large chain of stores, a distributor computer system or the like. It should be appreciated that the term communication channel is used herein in its broadest sense, and includes any suitable technique for passing electronic information between systems. Such suitable techniques include, for example, electronic links via modem, radio links, or even communications established by physically transporting a recording medium, such as a magnetic disk, magnetic tape or optical disk, from one system to the other. In the preferred arrangement, an electronic link may be established by modem over available commercial telephone lines.
A general database 16 is associated with the central computer system 14 for storing transaction information from a plurality of retailer computer systems 6. Additionally, a printer 18 and an operator terminal 20 may be included with the central computer system 14.
As illustrated in FIG. 1, the central computer system 14 may have a number of additional communications links 12', 12", etc. for receiving information from other local computer systems. Thus, for example, a manufacturer may receive information from a number of different retailers. Additionally, the local computer system 6 may include a number of additional communication channels 13, 13', 13", etc. for connecting with other central computer systems. Accordingly, an individual retailer can electronically register products from a number of different manufacturers.
For convenience, the multiple communication channels in FIG. 1 are illustrated with separate lines. It should be noted, however, that separate lines are not necessary. For example, the local computer system 6 more likely would have a single communications line, and connection with the particular central computer system 14 would be made through a modem by dialing the appropriate telephone number.
An example of the operation of the system illustrated in FIG. 1 is described in connection with FIGS. 2-6. Referring now to FIG. 2, the electronic registration process begins when a customer brings merchandise to the register 2 for check out. The sales clerk enters the SKU number which identifies the type of product involved in the transaction (e.g., Super Nintendo Entertainment System, Game Boy, Virtual Boy, Nintendo N64, etc.) by, for example, scanning a UPC product code included on the product packaging (block 100). Of course, key entry or another technique for entering the SKU number may be used.
Electronic registration might not be necessary for a substantial number of small commodity products (e.g., batteries, candy, diapers, etc.) that are commonly sold by retailers. Accordingly, a check may be made, based on the type of product as identified by the UPC code, to determine whether this is a product for which electronic registration is desired (block 102). If so, the store associate is prompted to enter the serial number of the individual item (block 104).
The serial number may be entered (block 106), for example, by scanning a serial number printed on the packaging. Alternatively, the serial number as it appears on the product may be scanned through a window in the packaging. This alternative ensures that the individual product is identified even if it is mispackaged. Also, repackaging of returned merchandise would be simplified. Other techniques, such as key entry, may also be used. Because the serial number is unique to each individual product, it acts as individual production identification information.
Once the serial number is entered, a check may be made to ensure that the serial number is valid (block 108). If not, control returns to block 104, and the store associate is again prompted to enter the serial number. This is repeated until a valid serial number is obtained. It may be desirable to provide store managers with the ability to override the requirement to enter a serial number in a limited number of situations. If such an ability is given, however, the overrides should be monitored to ensure the ability is not abused. This may be done, for example, by generating a periodic report listing all overrides by individual managers.
Several different techniques may be used to evaluate and verify the validity of the serial number. In one preferred technique, a check digit is added to the serial number. Such a technique may utilize a predetermined mathematical operation performed on the digits of the serial number. If the result of the predetermined mathematical operation is equal to the check digit, the validity of the serial number is verified.
An example of a check digit technique will be described in connection with an eight-digit serial number. A predetermined mathematical operation associated with the check digit may be to multiply the sum of the first four digits of the serial number of by two (2), multiply the sum of the last four digits by three three (3), and sum the resulting products. This may be expressed in equation form as:
2(N.sub.1 +N.sub.2 +N.sub.3 +N.sub.4)+3(N.sub.5 +N.sub.6 +N.sub.7 +N.sub.8)
where N1 is the first digit of the serial number, N2 is the second digit of the serial number, and so on. The check digit may then be taken as the least significant digit of the result. Thus, for a serial number 22312313, the result of the predetermined mathematical operation is 2*(2+2+3+1)+3*(2+3+1+3)=16+27=43. The check digit is the least significant digit; that is the check digit is 3. Accordingly, the number appearing on the product would be 223123133, wherein the last digit is the check digit. For serial number 10532641, the check digit is 7 [2*(1+0+5+3)+3*(2+6+4+1)=18+39=57], and the number appearing on the product would be 105326417.
The particular mathematical operation used in connection with the check digit is not critical to the present invention. Any predetermined mathematical operation may be used to obtain the check digit. Indeed, for added security, it is possible to utilize more than one check digit, wherein each check digit is calculated by a different mathematical operation. Whatever mathematical operation is used, however, it is desirable to minimize the number of individuals with knowledge of the specific operation to reduce the risk of false serial numbers being generated.
Once the serial number is verified (block 108), a local database may be updated with the serial number information and any other necessary or desired information (block 110). At minimum, however, the local database should include an indication of the date on which the transaction took place. Other information might include the price paid, the store associate responsible for the sale, and the like.
The serial number of the individual product is printed (block 112) as part of a written customer transaction receipt. As shown in the sample sales receipt 30 of FIG. 3, the serial number may be printed adjacent to the description and SKU number of the registered product. Thus, it will be a simple matter to correlate serial numbers with associated products, particularly when several registered products appear on a single customer sales receipt. Of course, additional information may be printed as well.
The date of the transaction will typically be printed at either the beginning or the end of the sales receipt, but may appear anywhere on the receipt. In the example operation illustrated in FIG. 2 and the sample sales receipt of FIG. 3, the date is printed at the end of the sales receipt 30 (block 116). For ease of viewing, the serial number and date on the sample receipt 30 are indicated by boxes. If desired, an actual printed receipt may also have such information highlighted, for example, by a different color ink.
Turning back to the example operation illustrated in FIG. 2, after the serial number is printed, a check is made to determine whether sales are complete (block 114). Ordinarily, this will be based on the store associate hitting a TOTAL button on the cash register. If sales are not complete, control returns to block 100 for entry of a SKU number for the next product. Otherwise, sales totals are calculated and printed on the receipt along with the current date (block 116). Thereafter, the central computer system 14 is contacted and the general database 16 is updated.
It should be emphasized that the operation illustrated in FIG. 2 is merely exemplary, and that the steps need not be performed in the particular order shown. For example, all print operations and database updates can take place after sales are completed. Additionally, it is not necessary to update the databases on an item-by-item basis. Indeed, efficiency and speed in updating the general database may be increased by batching transactions in groups of, for example, fifteen transactions.
An example technique for interfacing the local computer system 6 to the central computer system 14 is illustrated in FIG. 4. Product serial numbers are scanned or keyed in by a store associate (block 200) and stored with associated information in the local database (block 202) using an operation such as discussed in connection with FIG. 2. Thereafter, the local computer system 6 extracts the serial number information from the database (block 204) and batches the information in blocks of fifteen (block 206). The operations represented by blocks 204 and 206 are preferably performed periodically, for example, daily.
Once the serial number information is properly batched (block 206), the local computer system 6, in this case a retailer system, dials the general computer system 14, in this case a manufacturer's computer system, to make an electronic link to an electronic mailbox set up for that particular retailer (block 208). A separate electronic mailbox may be set up for each manufacturer account. The connection is tested (block 210) and, if the connection is not properly established, the retailer computer system 6 redials (block 212) until a proper connection is established. At that point, data is transmitted (block 214) to the electronic mailbox. Batching the information increases transmission speed and, therefore, reduces data transmission times.
Data communications between the retailer system and the manufacturer system may use a conventional communications format. For example, the computer systems may be equipped with an EDI Translator capable of using the Standard 140 file format established by the EIA. The Standard 140 file format is specifically designed to extract product registration information. A typical transmission would begin with a Transaction Set Header to indicate the start of a transaction and to assign a control number. This would be followed by a Beginning Segment for Product Registration which indicates the beginning of a product registration transaction set and transmits identifying numbers, dates and times. The identifying numbers may include a Purpose Code to identify the type of registration (e.g., original sale or return to stock) and a Reference Number assigned by the user for the particular transaction. Next, a Name segment is transmitted to identify the user by type of organization, name and identifier code. The identifier code may indicate an organizational entity, a physical location, or an individual.
If desired, additional identifying segments such as an Address Information segment and a Geographic Location segment may be transmitted. The address information would include, for example, a street number and name for the individual store. The geographic location information would include the city name, a state or province code as defined by an appropriate Government agency, a postal code (e.g., a zip code in the United States), and a country code.
Following any desired additional identifying segments, specific item identification information (e.g., serial numbers) may be transmitted along with a textual description of the product if desired. Information identifying the individual store that sold the particular item may be associated with the information for that item. Appropriate dividers would be provided to separate the information for the respective individual items. After the individual item information has been transmitted completely, a Transaction Set Trailer segment may be transmitted to indicate the end of the transaction set and provide the count of transmitted segments.
Returning now to FIG. 4, the manufacturer computer system 14 decodes the serial number information received form the retailer (block 216). The decoded serial number information is initially stored in a temporary database (block 218) and the serial number information is encoded with the retailer's name, the registration date, the sale date, the last date on which returns will be accepted, and the last date for warranty repairs (block 220). The individual serial numbers may then be validated using the check digit technique discussed above, and the data is transferred to the manufacturer's general database (block 222).
Following validation of the serial numbers, an on-line summary report may be generated which lists all accepted and rejected serial numbers (block 224). The valid data is then stored in the manufacturer's national serial number database.
The summary report provided in block 224 provides a tool for the manufacturer to locate trouble spots caused, for instance, by malfunctioning retailer systems or attempted fraud. Additional monitoring reports may also be generated as desired. For example, the serial number pass/fail ratio for all returns by a particular retailer over a given time period may be reported, duplicate serial numbers may be located and listed, previously registered serial numbers may be flagged, and cross-references may be made between the registration date and the date the product was returned to the manufacturer. Such reports can be used by the manufacturer to monitor retailer returns for possible problems or abuse.
FIG. 5 illustrates in flow chart form an example purchase and return process made possible by the electronic registration system of the present invention. A store customer first picks out a store product for purchase (block 300) and brings it to the check out station (block 302). The store associate then scans the UPC code to enter the product SKU number (block 304) and, if it is a product for which electronic registration is sought, the store clerk is prompted to enter the serial number (block 306).
After the store clerk scans the serial number (block 308), the customer sales receipt is printed with the serial number (block 310) and the transaction databases are updated (block 312). The process ends if the customer is satisfied with the product (block 314). If not, however, the customer returns the product to the store (block 316).
As noted previously, if the customer presents the sales receipt at the time of a return, the store associate may compare the serial number on the product with that on the sales receipt. The associate should compare the printed serial number with that on the product itself, rather than the serial number on the packaging, to guard against repackaging of an old product in a box for a recently purchased product. If the serial numbers match, the return is within an allowable time period, and all other return qualifications are met (e.g., no major parts are missing, etc.) the return may be accepted.
If there is no receipt, or if the product serial number does not match that printed on the receipt, the store associate examines the products to ensure all return qualifications are met (block 318). If so, the store associate scans the serial number on the product (block 320) and the retailer computer system 6 checks the retailer database for the serial number (block 322). A link to the manufacturer's serial number database may be made to search for serial numbers which do not appear in the retailer database (block 324).
Assuming the serial number information is found in either the retailer database or the manufacturer database, the date of purchase is checked to see if it was within the past 90 days (block 326). Purchases within the past 90 days which meet all other manufacturer return qualifications (block 328) may be refunded or exchanged (block 330). The retailer may then return the product to the manufacturer within 150 days from the date of purchase to receive credit for the return (block 332).
For products which do not meet all manufacturer return qualifications (block 328), but were purchased within the past 90 days (block 326), the consumer may be referred to an authorized repair facility for a warranty repair (block 334). Similarly, if the purchase was made more than 90 days (block 326), but fewer than 180 days (block 336), prior to the return, the customer will be referred to an authorized repair facility for a warranty repair (block 334). Consumers seeking to return products purchased more than 180 days earlier (block 336) will be directed to an authorized repair facility for a non-warranty repair (block 338).
The return deadlines noted in the example of FIG. 5 are fairly typical for actual return policies. However, these particular deadlines are merely examples, and other appropriate deadlines may be used without departing from the spirit of the invention.
FIG. 6 provides a graphic illustration of a return process which utilizes the features of an electronic registration system. As illustrated at the left hand portion of FIG. 6, when a customer seeks to return a product, the store associate searches the retailer's store-wide database by entering the product serial number. If the transaction is located in the store-wide database, the operator terminal 12 of the retailer computer system 6 displays the product description the purchase location, and purchase date. Additionally, the consumer's return options (e.g., warranty repair, exchange, store credit, or cash refund) may be displayed. The display of consumer options is particularly advantageous where electronic registration is used for multiple manufacturers. By displaying the options, the need for the store clerk to remember or look up the options is avoided. Also, the likelihood of the store associate making a mistake is reduced.
The right hand portion of FIG. 6 illustrates a situation where the product was purchased from a competitor and, thus, does not appear in the storewide database. After unsuccessfully searching the store-wide database, the retailer computer system dials up to search the manufacturer's national database. The manufacturer's computer system returns the date purchased, the name of the retailer that sold the product, the deadline for consumer returns, the deadline for the retailer to return the product to the manufacturer for credit, and the deadline for warranty repairs. Based on this information from the manufacturer, the operator terminal 12 of the retailer computer system 6 displays the product description, the purchase location and date, and available consumer options.
The implementations described above illustrate the characteristics, features and advantages of the present invention. These implementations, of course, are not exhaustive, and other implementations within the scope and spirit of the present invention will be apparent to those skilled in the art. Although the invention is described primarily in the context of a two-level retailer/manufacturer arrangement, other arrangements are available. For example, a three-level individual chain store/store headquarters/manufacturer arrangement may be implemented. Yet further levels may be added.
While the invention has been described in connection with what is presently considered to be the most practical and preferred embodiments, it is to be understood that the invention is not to be limited to the disclosed embodiments, but on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims.
|Cited Patent||Filing date||Publication date||Applicant||Title|
|US4563739 *||Jul 18, 1983||Jan 7, 1986||Impulse Computer Systems, Inc.||Inventory and business management system which accounts for the contents of full and partially filled product containers|
|US5216612 *||Jul 16, 1990||Jun 1, 1993||R. J. Reynolds Tobacco Company||Intelligent computer integrated maintenance system and method|
|US5256863 *||Nov 5, 1991||Oct 26, 1993||Comark Technologies, Inc.||In-store universal control system|
|US5257741 *||Sep 21, 1992||Nov 2, 1993||Rode Jerry A||Method and apparatus for container redemption and recycling|
|US5311424 *||Jun 28, 1991||May 10, 1994||International Business Machines Corporation||Method and system for product configuration definition and tracking|
|US5478990 *||Oct 14, 1993||Dec 26, 1995||Coleman Environmental Systems, Inc.||Method for tracking the production history of food products|
|US5602377 *||Mar 1, 1995||Feb 11, 1997||Metanetics Corporation||Bar code dataform scanning and labeling apparatus and method|
|US5745036 *||Sep 12, 1996||Apr 28, 1998||Checkpoint Systems, Inc.||Electronic article security system for store which uses intelligent security tags and transaction data|
|1||*||1992 Nintendo Product Returns Policy.|
|2||*||1994 Nintendo Product Returns Policies and Procedures.|
|3||*||1995 Nintendo Product Returns Policies and Procedures.|
|4||*||1996 Nintendo Product Returns Policies and Procedures.|
|5||*||Nintendo Point of Purchase Mail In Card.|
|6||Nintendo Point of Purchase Mail-In Card.|
|Citing Patent||Filing date||Publication date||Applicant||Title|
|US6536659 *||Nov 15, 2000||Mar 25, 2003||Returns Online, Inc.||Facilitating returns of merchandise purchased from other sources|
|US6629134 *||Sep 16, 1999||Sep 30, 2003||Xerox Corporation||Context sensitive web-based user support|
|US6697812 *||Jan 18, 2000||Feb 24, 2004||Peter Martin||Method and system for eliminating error when packing or packaging sets of serialized products or otherwise identifiable products|
|US6798997 *||Sep 14, 2000||Sep 28, 2004||Xerox Corporation||Supply ordering apparatus|
|US6859672||Oct 4, 2001||Feb 22, 2005||Cryovac, Inc.||Method of linking a food source with a food product|
|US6947941||Apr 10, 2000||Sep 20, 2005||Nintendo Of America Inc.||Serial number mask and check digit for electronic registration system (ERS)|
|US6965866 *||May 2, 2001||Nov 15, 2005||Elliot Klein||Product warranty registration system and method|
|US6985877||Sep 14, 2000||Jan 10, 2006||Xerox Corporation||Method for supply ordering|
|US7013092||Dec 15, 2003||Mar 14, 2006||Xerox Corporation||Supply ordering apparatus|
|US7047565||Oct 31, 2001||May 16, 2006||International Business Machines Corporation||Method and system for capturing in-service date information|
|US7097098 *||May 4, 2004||Aug 29, 2006||Cryovac, Inc.||Point-of-sale system and method for processing product-specific information and item-specific information|
|US7107225||Aug 17, 1999||Sep 12, 2006||Mcclung Iii Guy L||Business system|
|US7162440||Nov 12, 2001||Jan 9, 2007||National Notification Center Llc||Product management system|
|US7172504 *||May 23, 2002||Feb 6, 2007||Zheleznyakov Nikolai Aleksandr||Methods for playing a question and answer game|
|US7210625||May 20, 2004||May 1, 2007||Watlow Electric Manufacturing Company||System and method for managing asset information|
|US7311253 *||May 23, 2005||Dec 25, 2007||Ralph Garner||Anti-theft/anti-fraud system utilizing specialized merchandise tag/label and unique identification coding|
|US7353178||Apr 30, 2002||Apr 1, 2008||Microsoft Corporation||Touch point and attribute tracking system and process|
|US7376572||Jan 2, 2004||May 20, 2008||Newgistics, Inc.||Return centers with rules-based dispositioning of merchandise|
|US7379899||Nov 10, 1999||May 27, 2008||Nintendo Of America Inc.||Method and apparatus for verifying product sale transactions and processing product returns|
|US7455230||Apr 18, 2006||Nov 25, 2008||Nintendo Of America Inc.||UPC, EAN and JAN validation system and method for loss prevention at point of sale/return|
|US7552087 *||Feb 2, 2001||Jun 23, 2009||Afterbot, Inc.||Electronic transaction receipt system and method|
|US7580860 *||Nov 17, 2004||Aug 25, 2009||Nintendo Of America Inc.||Method and apparatus for efficient handling of product return transactions|
|US7606731||Sep 8, 2006||Oct 20, 2009||Mcclung Iii Guy Lamonte||Price guarantee methods and systems|
|US7712661||Mar 24, 2006||May 11, 2010||Scenera Technologies, Llc||System and method for registration of an electronic device|
|US7716091||May 24, 2001||May 11, 2010||Newgistics, Inc.||Local returns of remotely purchased merchandise with return code validation|
|US7729923||Oct 10, 2001||Jun 1, 2010||Nintendo Of America, Inc.||Voice recognition and apparatus using model number lookup|
|US7742989||May 22, 2002||Jun 22, 2010||Afterbot, Inc.||Digital receipt generation from information electronically read from product|
|US7769631||Apr 6, 2005||Aug 3, 2010||Mcclung Iii Guy L||Business systems with price guarantee and display|
|US7797164 *||May 8, 2001||Sep 14, 2010||Nintendo Of America, Inc.||Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection|
|US7805151 *||Oct 6, 2006||Sep 28, 2010||Vergence Entertainment Llc||System for substantially simultaneous alerts|
|US7840439 *||Nov 8, 2004||Nov 23, 2010||Nintendo Of America, Inc.||RF-ID product tracking system with privacy enhancement|
|US7890373||Oct 31, 2007||Feb 15, 2011||Nintendo Of America Inc.||Method and apparatus for verifying product sale transactions and processing product returns|
|US8001046 *||Jan 13, 2010||Aug 16, 2011||Afterbot, Inc.||System and methods for automating product returns|
|US8036905||Feb 28, 2001||Oct 11, 2011||Newgistics, Inc.||Method and system for processing the local return of remotely purchased products|
|US8104682||Jul 16, 2009||Jan 31, 2012||Nintendo Of America Inc.||Method and apparatus for efficient handling of product return transactions|
|US8112356||Jan 13, 2010||Feb 7, 2012||Afterbot, Inc.||System and method for providing automated secondary purchase opportunities to consumers|
|US8126724||Mar 24, 2010||Feb 28, 2012||Nintendo Of America Inc.||Voice recognition method and apparatus using model number lookup|
|US8156026 *||May 24, 2010||Apr 10, 2012||Nintendo of America Ltd.||Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection|
|US8165960||Jan 13, 2010||Apr 24, 2012||Afterbot, Inc.||System and method for automatically registering a product|
|US8204787||Jun 20, 2003||Jun 19, 2012||Nintendo Of America Inc.||Electronic registration system for product transactions|
|US8209226 *||Oct 30, 2002||Jun 26, 2012||Nintendo Of America Inc.||Non-serialized electronic product registration system and method of operating same|
|US8229861 *||Mar 24, 2009||Jul 24, 2012||Trandal David S||Methods and systems for online warranty management|
|US8239269||Sep 11, 2009||Aug 7, 2012||Nintendo Of America Inc.||System and/or method for handling returns involving products tied to post-paid subscriptions/services|
|US8272568||Mar 23, 2010||Sep 25, 2012||Scenera Technologies, Llc||System and method for registration of an electronic device|
|US8302024||Sep 11, 2009||Oct 30, 2012||Nintendo Of America Inc.||Systems and/or methods for paging control including selective paging element display according to a binary subdivision and/or a serial progressive display approach|
|US8311892||Oct 13, 2010||Nov 13, 2012||Nintendo Of America Inc.||RF-ID product tracking system with privacy enhancement|
|US8332282||Jan 2, 2004||Dec 11, 2012||Newgistics, Inc.||On-line merchandise return labels|
|US8380584||Jan 2, 2004||Feb 19, 2013||Newgistics, Inc.||On-line rules-based return processing|
|US8386337||Mar 26, 2001||Feb 26, 2013||Newgistics, Inc.||System and method for single-action returns of remotely purchased merchandise|
|US8423403||Oct 19, 2009||Apr 16, 2013||Auctnyc 13 Llc||Price guarantee methods and systems|
|US8433614||May 14, 2012||Apr 30, 2013||Nintendo Of America, Inc.||Electronic registration system for product transactions|
|US8468064||Aug 31, 2012||Jun 18, 2013||David S. Trandal||Methods and systems for receipt management and price comparison|
|US8489461||Jul 3, 2012||Jul 16, 2013||Nintendo Of America Inc.||System and/or method for handling returns involving products tied to post-paid subscriptions/services|
|US8510171 *||Mar 19, 2002||Aug 13, 2013||Nintendo Of America Inc.||Electronic product registration system with customizable return/warranty programs|
|US8540154||Aug 24, 2012||Sep 24, 2013||Scenera Technologies, Llc||System and method for registration of an electronic device|
|US8548860||Jan 6, 2011||Oct 1, 2013||Nintendo Of America Inc.||Method and apparatus for verifying product sale transactions and processing product returns|
|US8595062 *||Nov 15, 2010||Nov 26, 2013||Nintendo Of America Inc.||Systems and/or methods for fraud detection in award point programs|
|US8606698 *||May 28, 2009||Dec 10, 2013||Afterbot, Inc.||Electronic transaction receipt system and method|
|US8612338 *||Nov 7, 2001||Dec 17, 2013||Fujitsu Limited||Method, program and apparatus for collecting purchase information using network|
|US8635168 *||Mar 13, 2012||Jan 21, 2014||Nintendo Of America Inc.||Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection|
|US8712869||Jun 1, 2012||Apr 29, 2014||Nintendo Of America Inc.||Non-serialized electronic product registration system and method of operating same|
|US8788432||Dec 23, 2011||Jul 22, 2014||Nintendo Of America Inc.||Method and apparatus for efficient handling of product return transactions|
|US8799111||May 4, 2012||Aug 5, 2014||Nintendo Of America Inc.||Systems and/or methods for selling non-inventory items at point-of-sale (POS) locations|
|US9033230||Dec 23, 2003||May 19, 2015||Newgistics, Inc.||Reverse manifesting by returns service provider|
|US9159070||Sep 17, 2013||Oct 13, 2015||Scenera Mobile Technologies, Llc||System and method for registration of an electronic device|
|US9195973||Sep 15, 2012||Nov 24, 2015||David S. Trandal||Methods and systems for processing telephonic communications and product data|
|US9202229||Jun 13, 2012||Dec 1, 2015||Nintendo Of America Inc.||Systems and/or methods for managing “show-rooming” practices|
|US9292854 *||Dec 9, 2013||Mar 22, 2016||E2Interactive, Inc.|
|US9430135||Oct 1, 2012||Aug 30, 2016||E2Interactive, Inc.||Systems and/or methods for paging control including selective paging element display according to a binary subdivision and/or a serial progressive display approach|
|US9633347||Jun 26, 2014||Apr 25, 2017||e2interactive. Inc||Systems and/or methods for selling non-inventory items at point-of-sale (POS) locations|
|US20010025245 *||Dec 18, 2000||Sep 27, 2001||Flickinger Gregory C.||E-registrar|
|US20010027401 *||May 2, 2001||Oct 4, 2001||Elliot Klein||Product warranty registration system and method|
|US20010029483 *||Feb 2, 2001||Oct 11, 2001||Schultz R. Steven||Electronic transaction receipt system and method|
|US20010029484 *||Feb 2, 2001||Oct 11, 2001||Schultz R. Steven||Electronic transaction receipt system and method|
|US20010032147 *||Feb 28, 2001||Oct 18, 2001||Siegel Philip S.||Method and system for processing the local return of remotely purchased products|
|US20010047315 *||Mar 26, 2001||Nov 29, 2001||Siegel Philip S.||System and method for single-action returns of remotely purchased merchandise|
|US20020002506 *||Jun 25, 2001||Jan 3, 2002||Mariko Hino||Information system for managing product guarantee information|
|US20020010619 *||Mar 7, 2001||Jan 24, 2002||Yoshie Noborimoto||Information processing system and method and recording medium|
|US20020019777 *||Dec 29, 2000||Feb 14, 2002||Schwab David Michael||Return of merchandize through third party locations|
|US20020046056 *||Sep 10, 2001||Apr 18, 2002||Demarco Thomas J.||System for facilitating the return of a product purchased over a computer network, such as the internet|
|US20020055883 *||Oct 15, 2001||May 9, 2002||Rikio Shiba||Collecting method by information processor, and ordering method or sale method|
|US20020120535 *||Feb 27, 2001||Aug 29, 2002||Spencer Yu||Website system and method for providing on-line data-exchange and a collaborative service of return and repair process|
|US20020128851 *||Mar 8, 2001||Sep 12, 2002||International Business Machines Corporation||Method and system for automating product registration|
|US20020128915 *||Dec 6, 2000||Sep 12, 2002||Enhance, Inc.||Method and system providing out-sourced, merchandise return services|
|US20020133425 *||Mar 19, 2002||Sep 19, 2002||Jon Pederson||Electronic product registration system with customizable return/warranty programs|
|US20020143651 *||Nov 7, 2001||Oct 3, 2002||Fujitsu Limited||Method, program and apparatus for collecting purchase information using network|
|US20020165795 *||Apr 11, 2002||Nov 7, 2002||Kris Holley||Electronic product registration system with manufacturer rebate validation and management function|
|US20020169673 *||May 11, 2001||Nov 14, 2002||International Business Machines Corporation||Point of sale enhanced manager/operator override system|
|US20020178076 *||May 24, 2001||Nov 28, 2002||Ross Frederick L.||Local returns of remotely purchased merchandise with return code validation|
|US20020188559 *||May 22, 2002||Dec 12, 2002||Schultz Roger Stephen||Digital receipt personal identification|
|US20030004889 *||Jan 8, 2002||Jan 2, 2003||Riverborne Communications, Llc||Point-of-sale activation and subsequent registration of products|
|US20030018578 *||May 22, 2002||Jan 23, 2003||Schultz Roger Stephen||Product registration using an electronically read serial number|
|US20030046308 *||Jul 12, 2002||Mar 6, 2003||Annette Weber||Issue tracking system and method|
|US20030084380 *||Oct 31, 2001||May 1, 2003||International Business Machines Corporation||Method and system for capturing in-service date information|
|US20030088442 *||Oct 23, 2002||May 8, 2003||Michael Martin W.||Inventory management system and method|
|US20030110088 *||Dec 11, 2001||Jun 12, 2003||Starmer Michael B.||Method and system for returning goods and tracking reasons for return of goods|
|US20030126034 *||Oct 30, 2002||Jul 3, 2003||Brian Cheney||Non-serialized electronic product registration system and method of operating same|
|US20030204409 *||Apr 30, 2002||Oct 30, 2003||Gorski Mark C.||Touch point and attribute tracking system and process|
|US20030220822 *||May 21, 2003||Nov 27, 2003||Barry Fiala Enterprises I, Llc||Medical information registration and retrieval apparatus and method regular|
|US20040002877 *||Jun 28, 2002||Jan 1, 2004||Angelo Michael F.||Method and apparatus for using a MAC address as a unique machine parameter to identify equipment|
|US20040006514 *||Jun 20, 2003||Jan 8, 2004||Nintendo Of America Inc.||Electronic registration system for product transactions|
|US20040030600 *||Feb 21, 2003||Feb 12, 2004||Blakely Lacroix||System and method for producing a customer receipt including a marketing message|
|US20040117229 *||Dec 9, 2003||Jun 17, 2004||Wen-Bin Chung||System and method of automated repair and control operation|
|US20040139318 *||Nov 6, 2003||Jul 15, 2004||Digital Interactive Entertainment, Llc||Activation and personalization of downloadable content|
|US20040143518 *||Jan 2, 2004||Jul 22, 2004||Newgistics, Inc.||On-line rules-based return processing|
|US20040143519 *||Jan 2, 2004||Jul 22, 2004||Newgistics, Inc.||On-line merchandise return labels|
|US20040148189 *||Oct 30, 2003||Jul 29, 2004||Stoffelsma Bouke Christiaan||Deposit return system for disposable packaging articles|
|US20040172260 *||May 8, 2001||Sep 2, 2004||Junger Peter J.|
|US20040186797 *||Oct 14, 2003||Sep 23, 2004||Wacker Corporation||System and method for servicing construction equipment|
|US20040193436 *||Sep 10, 2003||Sep 30, 2004||Stashluk Edward J.||Method and system using return labels with dynamically generated multiple datapoint coding|
|US20040193438 *||Dec 23, 2003||Sep 30, 2004||Stashluk Edward J.||Merchandise return system with value added returns processing (dispositioning)|
|US20040194056 *||Dec 23, 2003||Sep 30, 2004||Terry Combs||Reverse manifesting by returns service provider|
|US20040205007 *||Apr 10, 2003||Oct 14, 2004||Curtis Andrew J.||Systems and methods for identifying and tracking funeral containers|
|US20050021411 *||Jul 23, 2003||Jan 27, 2005||Anderson Glen J.||Product code availability|
|US20050074246 *||Dec 15, 2003||Apr 7, 2005||Xerox Corporation||Supply ordering apparatus|
|US20050091126 *||Nov 17, 2004||Apr 28, 2005||Nintendo Of America Inc.||Method and apparatus for efficient handling of product return transactions|
|US20050100144 *||Oct 10, 2001||May 12, 2005||O'connor Dean||Voice recognition method and apparatus using model number lookup|
|US20050131763 *||Nov 8, 2004||Jun 16, 2005||Nintendo Of America Inc.||RF-ID product tracking system with privacy enhancement|
|US20050137901 *||Jan 2, 2004||Jun 23, 2005||Newgistics, Inc.||Return centers with rules-based dispositioning of merchandise|
|US20050247778 *||May 4, 2004||Nov 10, 2005||Cryovac, Inc.||Point-of-sale system and method for processing product-specific information and item-specific information|
|US20050258241 *||May 20, 2004||Nov 24, 2005||Mcnutt Leon J||System and method for managing asset information|
|US20060015403 *||Apr 6, 2005||Jan 19, 2006||Mcclung Guy L Iii||Business systems with price guarantee and display|
|US20060068862 *||May 23, 2002||Mar 30, 2006||Zheleznyakov Nikolai A||Methods for playing a question and answer game|
|US20060237534 *||Apr 18, 2006||Oct 26, 2006||Nintendo Of America Inc.||UPC, EAN and JAN validation system and method for loss prevention at point of sale/return|
|US20060261160 *||May 23, 2005||Nov 23, 2006||Ralph Garner||Anti-theft/anti-fraud system utilizing specialized merchandise tag/label and unique identification coding|
|US20070043422 *||Aug 18, 2006||Feb 22, 2007||Cappella, Inc.||Delivery system and method of use for accurate positioning of a device in a bifurcation|
|US20070059319 *||Sep 11, 2006||Mar 15, 2007||Caliper Life Sciences, Inc.||Methods of screening for immuno-adjuvants and vaccines comprising anti-microtubule immuno-adjuvants|
|US20070087791 *||Oct 6, 2006||Apr 19, 2007||Feeney Robert J||System for substantially simultaneous alerts|
|US20070221726 *||Mar 24, 2006||Sep 27, 2007||Theodosios Thomas||System and method for registration of an electronic device|
|US20070265914 *||Sep 8, 2006||Nov 15, 2007||Mcclung Guy L Iii||Price guarantee methods and systems|
|US20080052184 *||Aug 22, 2007||Feb 28, 2008||Nintendo Of America Inc.||Systems and methods for product authentication and warranty verification for online auction houses|
|US20080183559 *||May 30, 2007||Jul 31, 2008||Milton Massey Frazier||System and method for metadata use in advertising|
|US20080275776 *||Sep 10, 2007||Nov 6, 2008||Sony Corporation||Provision of wireless offers to ce device using non-telephony wireless transmission|
|US20080319831 *||Jun 16, 2008||Dec 25, 2008||Nhn Corporation||Method and system for providing local information of product|
|US20090037199 *||Jul 31, 2007||Feb 5, 2009||Testardi Stephen L||Warranty entitlement of image-forming device consumable item|
|US20090150170 *||Dec 4, 2008||Jun 11, 2009||Nintendo Of America||Method and apparatus for fraud reduction and product recovery|
|US20090281935 *||Jul 16, 2009||Nov 12, 2009||Nintendo Of America Inc.||Method and apparatus for efficient handling of product return transactions|
|US20090292591 *||May 28, 2009||Nov 26, 2009||Schultz R Steven||Electronic Transaction Receipt System and Method|
|US20100042488 *||Oct 19, 2009||Feb 18, 2010||Mcclung Iii Guy Lamonte||Price guarantee methods and systems|
|US20100121708 *||Jan 13, 2010||May 13, 2010||Roger Stephen Schultz||System and method for providing automated secondary purchase opportunities to consumers|
|US20100121771 *||Jan 13, 2010||May 13, 2010||Roger Stephen Schultz||System and methods for automating product returns|
|US20100175126 *||Mar 23, 2010||Jul 8, 2010||Theodosios Thomas||System And Method For Registration Of An Electronic Device|
|US20100235290 *||May 24, 2010||Sep 16, 2010||Nintendo Of America, Inc.|
|US20100257486 *||Sep 11, 2009||Oct 7, 2010||Nintendo Of America Inc.||Systems and/or methods for paging control including selective paging element display according to a binary subdivision and/or a serial progressive display approach|
|US20100325020 *||Jun 21, 2010||Dec 23, 2010||Nintendo Of America, Inc.||Systems and/or methods for globally tracking items and generating active notifications regarding the same|
|US20110016008 *||Jun 25, 2010||Jan 20, 2011||Nintendo of America Inc.,||Electronic registration systems for processing variable or multiple return/warranty policies, and associated methods|
|US20110029397 *||Oct 13, 2010||Feb 3, 2011||Nintendo Of America Inc.||Rf-id product tracking system with privacy enhancement|
|US20110066514 *||Sep 11, 2009||Mar 17, 2011||Nintedo of America Inc.||System and/or method for handling returns involving products tied to post-paid subscriptions/services|
|US20110119142 *||Dec 29, 2010||May 19, 2011||Nintendo Of America Inc.||System and/or method for handling recalled product purchases and/or return/warranty requests|
|US20120078738 *||Sep 23, 2010||Mar 29, 2012||Nintendo Of America Inc.||Electronic registration systems for items purchased under a gift registry and/or for items to be distributed post-sale, and associated methods|
|US20120123845 *||Nov 15, 2010||May 17, 2012||Nintendo Of America Inc.||Systems and/or methods for fraud detection in award point programs|
|US20120226620 *||Mar 13, 2012||Sep 6, 2012||Nintendo of America, Ltd.|
|US20140172726 *||Dec 9, 2013||Jun 19, 2014||Nintendo Of America Inc.|
|US20140207690 *||Mar 24, 2014||Jul 24, 2014||Nintendo Of America Inc.||Non-serialized electronic product registration system and method of operating same|
|USRE42177 *||Mar 23, 2005||Mar 1, 2011||Newgistics, Inc.||Facilitating returns of merchandise purchased from other sources|
|WO2001027817A1 *||Oct 4, 2000||Apr 19, 2001||Nintendo Of America, Inc.||Serial number mask and check digit for electronic registration system (ers)|
|WO2001045013A1 *||Dec 16, 2000||Jun 21, 2001||Onewarranty.Com, Inc.||Method and system for blind electronic warranty registration|
|WO2003060815A1 *||Jan 8, 2002||Jul 24, 2003||Riverborne Communications, Llc||Point-of-sale activation and subsequent registration of products|
|U.S. Classification||705/24, 705/21|
|International Classification||G06Q30/06, G06Q20/20|
|Cooperative Classification||G06Q20/202, G06Q20/203, G06Q30/06, G06Q20/209|
|European Classification||G06Q30/06, G06Q20/203, G06Q20/209, G06Q20/202|
|Dec 9, 1996||AS||Assignment|
Owner name: NINTENDO OF AMERICA INC., WASHINGTON
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:ROGERS, PHILIP MICHAEL;JUNGER, PETER JOSEPH;REEL/FRAME:008338/0750
Effective date: 19961203
|Jun 27, 2003||FPAY||Fee payment|
Year of fee payment: 4
|Jun 21, 2007||FPAY||Fee payment|
Year of fee payment: 8
|Jun 22, 2011||FPAY||Fee payment|
Year of fee payment: 12
|Jul 31, 2014||AS||Assignment|
Owner name: SIRAS.COM INC., WASHINGTON
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:NINTENDO OF AMERICA INC.;REEL/FRAME:033450/0042
Effective date: 20140729
|Jan 21, 2015||AS||Assignment|
Owner name: JPMORGAN CHASE BANK, N.A., NEW YORK
Free format text: PATENT SECURITY AGREEMENT;ASSIGNOR:E2INTERACTIVE, INC.;REEL/FRAME:034783/0446
Effective date: 20150109
|Apr 20, 2015||AS||Assignment|
Owner name: E2INTERACTIVE, INC. DBA E2INTERACTIVE, INC., GEORG
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:SIRAS.COM INC.;REEL/FRAME:035452/0415
Effective date: 20150414