|Publication number||US6393412 B1|
|Application number||US 09/401,715|
|Publication date||May 21, 2002|
|Filing date||Sep 23, 1999|
|Priority date||Sep 23, 1999|
|Also published as||US20030023508, WO2001022718A2, WO2001022718A3, WO2001022718A9|
|Publication number||09401715, 401715, US 6393412 B1, US 6393412B1, US-B1-6393412, US6393412 B1, US6393412B1|
|Original Assignee||Peter Deep|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (6), Non-Patent Citations (1), Referenced by (119), Classifications (12), Legal Events (4)|
|External Links: USPTO, USPTO Assignment, Espacenet|
The present invention is in the field of methods to provide access to services via the Internet.
The economy of the United States, and several other countries, is increasingly dependent upon value added by services, as opposed to tangible goods. Vast amounts of people, including professionals (such as doctors, lawyers, accountants) and service providers (such as specially trained technicians and people with specialized skills or knowledge), are employed by a service industry instead of by a manufacturing or distribution industry that is commonly associated with consumer or durable goods. As the pace of knowledge and technical advances has increased, the demand for specialists with detailed knowledge in narrow fields has increased. This has led to an ever expanding market for such services. However, while some such professionals have banded together to market their services, and provide a mechanism by which their collective services can be accessed, the distribution of such services is still limited by geography and a fundamental lack of an easy, economical, and viable service brokerage for such services. Furthermore, while there have been great advances in the production and delivery of goods, such as the “just in time” concept, no such breakthrough has heretofore been made in the field of services.
Accordingly, a need exists for an improved method of distributing services of multiple service providers to end users via a service brokerage. This invention solves this need through the use of the Internet.
The present invention is generally directed to a method for allowing a user to access one of a plurality of service providers through a service brokerage via the Internet. The user is presented with a set of private service provider chat rooms that are on-line, and each of these rooms is associated with a service provider. The set of private service providers can optionally be selected according to a preselected criterion of the user. The user selects a chat room of a chosen service provider, obtains access to the chat room, and then privately interacts with the chosen service provider via the Internet. The chosen service provider can receive a user profile before the user enters that provider's chat room and control access to the chat room by rejecting the request of the user to enter the chat room. The user's account is charged with a user service fee, and the service provider's account is credited with a service provider fee, according to the length of time the user occupies the chat room.
In a first, separate aspect of the present invention, a user information file associated with the user is created with the service brokerage. The user information file can be made available to a chosen service provider who can modify the file. The user information file can also be transferred, along with the user, to a second service provider in a second chat room, who can also modify the file. The user can have access to the user information file after leaving any occupied chat room.
In another, separate aspect of the present invention, the user is presented with a schedule for a chosen chat room. The schedule can provide information as to when the chat room is expected to be on-line or unoccupied. The user can be allowed to sign a waiting list for when the chat room becomes available, and the user can receive automatic notification of such availability.
In yet another, separate aspect of the present invention, access to a chat room can be denied if the user account is below a predetermined threshold value, such as zero. An available amount of credit can be established in a user account by a payment from the user to the service provider, and the available credit can be reduced as the user account is charged a user service fee according to the length of time the user spends in an occupied chat room. The amount of time that a user can spend in a chat room can be limited by an available amount of credit or by a preselected threshold that cannot be exceeded within a preselected period of time absent a preselected approval process.
In still another, separate aspect of the present invention, a user account can be provided with coupons to reduce the user service fee for the user's access to one or more of the plurality of service providers according to a preselected criterion.
Accordingly, it is a primary object of the present invention to provide an improved method for allowing users to access a plurality of service providers through a service brokerage via the Internet.
This and further objects and advantages will be apparent to those skilled in the art in connection with the drawings and the detailed description of the preferred embodiment set forth below.
FIG. 1 is a flow chart depicting the user log-in process of the preferred embodiment.
FIG. 2 is a flow chart depicting the service provider log-in process of the preferred embodiment.
FIG. 3 is a flow chart depicting a service provider web site or pages of the preferred embodiment.
FIG. 4 is a flow chart depicting the user selection/purchase process of the preferred embodiment.
FIG. 5 is a flow chart depicting chat room entry in the process of the preferred embodiment.
In a preferred embodiment of the present invention, a service brokerage establishes a service provider web site and/or pages and chat rooms and is the “middleman” that acts to connect multiple users with multiple service providers over the Internet. The service brokerage can take any one of a number of forms. It can be a company that provides access to service providers within the company. It can be an association of independent service providers, such as a referral service. Or it can be a service brokerage that acts as a clearinghouse for allowing individual service providers and users to gain access to each other, much the same as a stock exchange acts as a brokerage for buying and selling stocks, except that the commodity is services instead of stocks.
The service brokerage establishes a relationship with multiple service providers. As part of this process, the service brokerage can develop an information file that is specific to an individual service provider. This file can contain a variety of information, such as the qualifications or references of the service provider, preferences of the service provider, areas of specialization of the service provider, dates the service provider is available, the time zone from which the service provider will be providing its services, limitations the service provider places on access to its services, rates of the service provider for its services, and so forth.
Once the service brokerage has a relationship with a service provider, the service brokerage can assign the service provider its own chat room and, if appropriate, its own service provider account. In an especially preferred embodiment, this account can automatically be credited with payments for services provided by the service provider through the service brokerage. The service provider can then access its account, or have some or all of the value of its account transferred to another account, such as an automatic payment to a specified account with a financial institution.
A “chat room” according to the present invention is defined as a location (such as a web site or web page) or means by which a user and a service provider can interact via the Internet. For example, several service providers currently provide chat rooms where multiple parties can gather and send messages to anybody within the group. Once a user is in a chat room, the interaction between the user and the service provider can take on any form of media communication now available, or available in the future, over the Internet. Thus, for example, the interaction could be by e-mail, by voice signal, by video image, or by a combination of such media.
It is especially preferred that the chat rooms of the present invention be private so that confidential information can be exchanged between the parties without the risk of exposure to unauthorized third parties. The privacy feature can be enforced by any number of different encryption procedures that are commonly available and that could be employed by a computer programmer with the aid of the disclosure of the present invention. The privacy feature is invoked once the chat room is closed to form an occupied chat room.
Once a service brokerage has multiple service providers, it is ready to begin offering those services to users who sign up for access to services with the service brokerage. As part of the sign up process, a user account is created with the service brokerage. During this process, the user will provide the service brokerage with pertinent billing information such as the user's name, address (mailing and e-mail) and, preferably, credit card information, and the user will choose a log-in name (if a pseudonym is desired) and password. In addition, the user will indicate his or her time zone, which will be useful in terms of scheduling future appointments.
As was the case with service providers, the service brokerage can develop an information file that is specific to an individual user. This file can contain a wide variety of information, such as the type of services the user may seek, preferences of the user, areas of specialized interest of the user, dates the user may typically seek services, limitations the user may wish to place on the qualifications of service providers, personal history or data regarding the user, or even personal data files or pictures provided by the user, and so forth.
Once the service brokerage has a relationship with a user, the service brokerage can assign the user its own user account. To begin receiving services, the user must establish a credit or credit line in its user account, or the service brokerage and the user must agree to a payment mechanism, such as periodic billing, by which the user will pay for services that it receives. A preselected threshold of available credit in a user account can be established by the service brokerage and/or the user, so that the threshold cannot be exceeded within a preselected period of time absent a preselected approval process. For example, the service brokerage could limit the user to a preselected threshold of $1,000 dollars within a month. Once that amount is exceeded, no additional credit would be available until receipt of payment or a signed copy of a bill for services already rendered so as to ensure the lack of any unauthorized activity in the user account.
In its simplest form, the user account can be charged with a user service fee for the length of time spent by the user in the occupied chat room. Such a charge can be based upon actual timed usage, a unit of time usage, or even a preset not to exceed a threshold unit of time usage. Although the user can be charged a user service fee after the user leaves an occupied chat room, it is especially preferred that the user account be automatically debited with payments for services provided through the service brokerage as they are being provided. The service charge can be reduced by coupons provided to the user account.
As an example of a charge based upon actual timed usage, the user service fee can be based upon a fixed per minute rate that can easily be calculated and automatically charged to the user account.
As an example of a unit of time usage (which is longer than the minute of time usage, which is itself really a very short blocked increment of time), the user service fee can be based upon threshold limits or blocked increments of time. In this situation, a user service fee can be established for blocks of time and the user service fee can be charged to the user when the increment of time begins, whether it is completely used or not. Thus, for example, if the user service fee is based upon a ten minute block of time, and the user remains in an occupied chat room for thirty-three minutes, the user's account will be charged four user service fees of ten minutes each while the user is in the occupied chat room.
As an example of a blocked unit of time usage, the service fee can be based upon a fixed entry fee to the chat room. In such a scenario, the session with the service provider can automatically terminate at the conclusion of the session of a fixed length of time. An example of such a service fee might be a one hour session with a service professional.
If the user service fee is not based upon a blocked unit of time usage, the time that a user can spend in an occupied chat room can be limited based upon a predetermined threshold level. For example, the user can be kicked out of an occupied chat room if the amount of available credit in the user account goes below a specified value, such as zero, or the user exceeds a predetermined threshold level of spending for the user's account.
Once a user has a user account with the service brokerage, the service brokerage can generate a user profile of the user that can be provided to a service provider to allow that provider to determine whether the user should be allowed to enter the service provider's chat room. The service brokerage can also use a preselected criterion of the user to generate a set of private service provider chat rooms to present to the user. In an especially preferred embodiment, the user profile and user criteria can be combined to allow more accurate matches of the user to a desired service provider.
Once a user is allowed to enter a chat room of a service provider by the service provider, the chat room is closed to other users to form an occupied chat room. If another user tries to enter an occupied chat room, entry will automatically be denied. However, a user desiring entry into an occupied chat room can be given a schedule that provides information as to when the room is expected to be unoccupied. The user can also be allowed to sign a waiting list for when the chat room becomes available. When the chat room does become available, the user desiring entry into the chat room can be notified that the chat room is now available. In a similar fashion, a user can be given a schedule of future times as to when the chat room is expected to be on-line, and notified when the chat room is on-line.
Depending upon the type of service being provided by the service provider, a considerable amount of time can be saved by allowing the service provider to view a user information file during the session with the user. The user information file can also allow a user to provide important information to the service provider to maximize the efficiency of the session with the service provider. In a preferred embodiment, the service provider can be allowed to modify the contents of the user information file while the user is in the service provider's chat room, and the user can be given access to the file after leaving the occupied chat room. In another especially preferred embodiment, the user and its user information file can also be transferred from a first chat room with a first service provider to a second chat room with a second service provider. In the second chat room, the user information can be further modified by the second service provider, and then returned to the user once the user leaves the second chat room.
To see how a user could benefit from this especially preferred embodiment, a system will hereinafter be described in the context of a hypothetical set of services provided by multiple service providers. In this hypothetical example, a user wants to receive advice about financial planning, the user's stock portfolio and maybe even some information about the tax consequences of any change to the user's portfolio of financial assets. In this example, the user might first access the chat room of a chose financial planner. Prior to entering the chat room, the user could complete a detailed questionnaire so as to set forth the details of all of his or her financial assets, personal data (such as number of dependents and possible requirements for future education of offspring) and key financial goals of the user. Once the user enters the first chat room, the financial planner could efficiently evaluate the user's portfolio and goals and make recommendations based upon the information that the user has previously put into the user's information file. For example, the financial planner might recommend that the user sell certain financial assets and invest in other categories of assets. Once the financial planner completes an evaluation of the user, the financial planner's recommendations can be entered in the user information file for future access by the user or another professional. If the user wants to immediately consider such changes, the user could be transferred to a professional investment analyst in a second chat room. This analyst could then pick up the user information file, evaluate the recommendations of the financial planner, and enter specific recommendations into the user's file for change in the user's financial portfolio. The user could then leave the second chat room to research the recommendations, or maybe even ask to be transferred to a third chat room to receive advice about the tax consequences if the user were to follow the specific recommendations of the professional investment analyst. Alternatively, the user might choose to seek a second opinion from a second professional investment analyst about modifications to the user's portfolio. Throughout this process, the service providers could interact with the user, and vice versa, to make sure that the user is receiving advice suited to the user's own individual preferences and needs. Thus, it is readily apparent that the method according to the present invention will allow a user to seek advice from several different professionals in a convenient, efficient, and expedient matter, assuming that the user has access to the proper set of service providers.
The preferred embodiment of the present invention will now be described in even greater detail by reference to FIGS. 1 through 5.
As shown in FIG. 1, a user 10 must initially access a web site 12 of the service brokerage (and this access would be via the Internet). Once the site is accessed, the site queries 14 whether the user is a member or not. If the user is not a member, the user 10 must either establish a user account 16 or be denied to services offered through the site 18. If an account is created, the information 22 is stored in a user database 20 and the user can proceed to a welcome page 24. If the user 10 is already a member, the user can proceed to the welcome page by a log-in process 30.
FIG. 2 depicts the sign-in process for a service provider 40 (and this process would be via the Internet 42). If the service provider 40 is not a member of the service brokerage, the service provider is denied access 46. If the service provider is a member of the service brokerage, the service provider logs in 48 and then proceeds to an administrative area 50. The administrative area 50 is where the service provider 40 goes to set a schedule for the provider's services, to establish preferences for users, to view e-mail, and to establish the service provider's availability for a chat room. Once the service provider 40 is ready to begin providing services, the service provider 40 is routed to a chat console 52 where the service provider 40 waits until it agrees to allow a user to enter a chat room 52 with the service provider 40.
FIG. 3 depicts a collection of service provider web sites or pages 60 that can be made available to a user 10. Each chat room 62 can provide information about the service provider to potential users 64. Such information can include the name of the service provider 40, the number of current users signed up for the services of the service provider (if any), the estimated amount of waiting time before a user can gain access to the chat room (if any), and the user service fee associated with the services of the service provider. If criteria of individual users are used to create individual sets of service providers, then the service providers offered to different users may vary according to their preferences (or according to the preferences of the service providers).
FIG. 4 depicts a user selection/purchase process for obtaining services of a chosen service provider. The user 10 views the chat page 72 of a chosen service provider and checks on the availability of the chat room through the provider database 74. Once the user 10 chooses to enter this chat room, the user's selection is provided to a member database 76 and is sent through the process of approving 78 the user's request with the service brokerage. Once the request is approved, the user 10 is directed to a waiting room or area 80 for the chat room of the chosen service provider 40.
FIG. 5 depicts how a user gains entry to a chat room after the user's request for entry to the chat room has been approved by the service brokerage. Once a user 10 enters a waiting room 92 for a chosen service provider's chat room, a request of the user to enter the chat room 98 is sent to the chat console 94 of the service provider 40, along with a user profile stored in member database 102. If the service provider gives the user 10 permission to enter the chat room 98, the service provider database 96 is updated and both the service provider 40 and the user 10 proceed to enter a chat room 98 that is then closed. A timer keeps track of the time that the chat room is occupied, and the user and the service provider databases, 102 and 96, are updated according to the time spent by the user 10 in the occupied chat room 98.
It will be readily apparent to those skilled in the art that still further changes and modification in the actual concepts described herein can readily be made without departing from the spirit and scope of the invention as defined by the following claims. Accordingly, the present invention is not intended to be limited except as may be required by the lawful scope of the following claims.
|Cited Patent||Filing date||Publication date||Applicant||Title|
|US4992940 *||Mar 13, 1989||Feb 12, 1991||H-Renee, Incorporated||System and method for automated selection of equipment for purchase through input of user desired specifications|
|US5159633 *||Jan 15, 1991||Oct 27, 1992||Canon Kabushiki Kaisha||Multimedia network system|
|US5987430 *||Aug 28, 1997||Nov 16, 1999||Atcom, Inc.||Communications network connection system and method|
|US6128601 *||Mar 2, 1998||Oct 3, 2000||Atcom, Inc.||Active client to communications network connection apparatus and method|
|JPH11184930A *||Title not available|
|WO1999026153A2 *||Nov 18, 1998||May 27, 1999||Stellar Computing||Method for establishing a communication connection between two or more users via a network of interconnected computers|
|1||*||Schultze: "A confessional account of an ethnography about knowledge work", MIS Quarterly, Mar. 2000, v24, n1, pp. 43-79.|
|Citing Patent||Filing date||Publication date||Applicant||Title|
|US6606644 *||Feb 24, 2000||Aug 12, 2003||International Business Machines Corporation||System and technique for dynamic information gathering and targeted advertising in a web based model using a live information selection and analysis tool|
|US6795093 *||Oct 11, 2000||Sep 21, 2004||Microsoft Corporation||Scripted text discussion system|
|US6865540 *||Aug 9, 2000||Mar 8, 2005||Ingenio, Inc.||Method and apparatus for providing group calls via the internet|
|US6879994 *||Jan 4, 2000||Apr 12, 2005||Comverse, Ltd||System and method for processing and presenting internet usage information to facilitate user communications|
|US6978296 *||Sep 28, 2001||Dec 20, 2005||Sony Corporation||Method for registering a terminal with an internet service provider|
|US7076655||Jun 18, 2002||Jul 11, 2006||Hewlett-Packard Development Company, L.P.||Multiple trusted computing environments with verifiable environment identities|
|US7159210||Jun 18, 2002||Jan 2, 2007||Hewlett-Packard Development Company, L.P.||Performing secure and insecure computing operations in a compartmented operating system|
|US7184980 *||Nov 15, 2001||Feb 27, 2007||First Data Corporation||Online incremental payment method|
|US7266583 *||Aug 20, 2001||Sep 4, 2007||International Business Machines Corporation||Method and system for providing contact management to chat session participants|
|US7302698||Nov 28, 2000||Nov 27, 2007||Hewlett-Packard Development Company, L.P.||Operation of trusted state in computing platform|
|US7315837||Aug 13, 2001||Jan 1, 2008||Accenture Llp||Communication interface for a financial modeling and counseling system|
|US7321870 *||Mar 8, 2000||Jan 22, 2008||Stephen W. Comiskey||System and method for providing financial services to high net worth individuals|
|US7376974||Nov 21, 2002||May 20, 2008||Hewlett-Packard Development Company, L.P.||Apparatus and method for creating a trusted environment|
|US7382868||Apr 2, 2003||Jun 3, 2008||Verizon Business Global Llc||Telephony services system with instant communications enhancements|
|US7401040||Aug 10, 2001||Jul 15, 2008||Accenture Llp||Financial modeling and counseling system|
|US7467370||Mar 25, 2005||Dec 16, 2008||Hewlett-Packard Development Company, L.P.||Apparatus and method for creating a trusted environment|
|US7512087||Oct 2, 2001||Mar 31, 2009||Sony Corporation||Communication system, apparatus and methods employing multiple communication networks|
|US7657013||Oct 29, 2007||Feb 2, 2010||Utbk, Inc.||Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail|
|US7698183||Jun 18, 2003||Apr 13, 2010||Utbk, Inc.||Method and apparatus for prioritizing a listing of information providers|
|US7783545||Oct 12, 2001||Aug 24, 2010||Accenture Global Services Gmbh||Automated coaching for a financial modeling and counseling system|
|US7818233||Nov 1, 2000||Oct 19, 2010||Accenture, Llp||User interface for a financial modeling system|
|US7831494 *||Aug 15, 2001||Nov 9, 2010||Accenture Global Services Gmbh||Automated financial portfolio coaching and risk management system|
|US7849145||Jul 27, 2005||Dec 7, 2010||Nhn Corporation||Method and system for providing joint viewing service of moving picture|
|US7865876||Jun 18, 2002||Jan 4, 2011||Hewlett-Packard Development Company, L.P.||Multiple trusted computing environments|
|US7877799||Aug 1, 2001||Jan 25, 2011||Hewlett-Packard Development Company, L.P.||Performance of a service on a computing platform|
|US7917581||Aug 6, 2003||Mar 29, 2011||Verizon Business Global Llc||Call completion via instant communications client|
|US7921048||Aug 13, 2001||Apr 5, 2011||Accenture Global Services Gmbh||Financial planning and counseling system projecting user cash flow|
|US7937439||Dec 27, 2001||May 3, 2011||Utbk, Inc.||Apparatus and method for scheduling live advice communication with a selected service provider|
|US8024213||Mar 8, 2000||Sep 20, 2011||Accenture Global Services Limited||System and method and article of manufacture for making financial decisions by balancing goals in a financial manager|
|US8027453||Jul 9, 2007||Sep 27, 2011||Utbk, Inc.||System and method for an online speaker patch-through|
|US8041606||Nov 15, 2001||Oct 18, 2011||The Western Union Company||Online purchasing method|
|US8190502||May 29, 2009||May 29, 2012||Ameriprise Financial, Inc.||Management of goals and recommendations|
|US8218765||Feb 22, 2002||Jul 10, 2012||Hewlett-Packard Development Company, L.P.||Information system|
|US8219496||Feb 22, 2002||Jul 10, 2012||Hewlett-Packard Development Company, L.P.||Method of and apparatus for ascertaining the status of a data processing environment|
|US8260967 *||Apr 2, 2003||Sep 4, 2012||Verizon Business Global Llc||Billing system for communications services involving telephony and instant communications|
|US8270951||Nov 27, 2007||Sep 18, 2012||Alcatel Lucent||Rule-based system and method for managing the provisioning of user applications on limited-resource and/or wireless devices|
|US8289951||Apr 2, 2003||Oct 16, 2012||Verizon Business Global Llc||Communications gateway with messaging communications interface|
|US8315929||Jan 17, 2007||Nov 20, 2012||First Data Corporation||Online incremental payment method|
|US8326925 *||Jan 31, 2005||Dec 4, 2012||Hewlett-Packard Development Company, L.P.||Connecting to experts in a discussion board|
|US8335994||Nov 19, 2007||Dec 18, 2012||Salmon Alagnak Llc||Method and apparatus for providing content to a computing device|
|US8412627||Nov 15, 2001||Apr 2, 2013||The Western Union Company||Online funds transfer method|
|US8538870||Mar 13, 2008||Sep 17, 2013||First Data Corporation||Electronic purchasing and funds transfer systems and methods|
|US8539587||Mar 22, 2006||Sep 17, 2013||Hewlett-Packard Development Company, L.P.||Methods, devices and data structures for trusted data|
|US8635142||Apr 4, 2012||Jan 21, 2014||Ameriprise Financial, Inc.||Management of goals and recommendations|
|US8681778||Apr 3, 2007||Mar 25, 2014||Ingenio Llc||Systems and methods to manage privilege to speak|
|US8731157||Jun 12, 2012||May 20, 2014||Yellow Pages||Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail|
|US8831965||Nov 13, 2008||Sep 9, 2014||Yp Interactive Llc||Apparatus and method for online advice customer relationship management|
|US8838751 *||Dec 8, 2008||Sep 16, 2014||Amazon Technologies, Inc.||Brokering real time service providers|
|US8843392||Apr 19, 2013||Sep 23, 2014||Yp Interactive Llc||Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising|
|US8849242 *||Feb 21, 2002||Sep 30, 2014||Alcatel Lucent||System and method for charging for directed provisioning of user applications on limited-resource devices|
|US8856014||Aug 22, 2013||Oct 7, 2014||Yp Interactive Llc||Methods and apparatuses for delivery of advice to mobile/wireless devices|
|US8856236||Aug 6, 2003||Oct 7, 2014||Verizon Patent And Licensing Inc.||Messaging response system|
|US8880401||Apr 2, 2003||Nov 4, 2014||Verizon Patent And Licensing Inc.||Communication converter for converting audio information/textual information to corresponding textual information/audio information|
|US8885799||Mar 28, 2011||Nov 11, 2014||Verizon Patent And Licensing Inc.||Providing of presence information to a telephony services system|
|US8892662||Feb 14, 2011||Nov 18, 2014||Verizon Patent And Licensing Inc.||Call completion via instant communications client|
|US8924217||Apr 28, 2011||Dec 30, 2014||Verizon Patent And Licensing Inc.||Communication converter for converting audio information/textual information to corresponding textual information/audio information|
|US9043212||Apr 2, 2003||May 26, 2015||Verizon Patent And Licensing Inc.||Messaging response system providing translation and conversion written language into different spoken language|
|US9197479||Aug 24, 2006||Nov 24, 2015||Yellowpages.Com Llc||Systems and methods to manage a queue of people requesting real time communication connections|
|US9342559 *||May 15, 2013||May 17, 2016||Google Inc.||Automatic matching of users and service providers|
|US9521453||Dec 4, 2009||Dec 13, 2016||Tivo Inc.||Multifunction multimedia device|
|US9554176||Aug 12, 2013||Jan 24, 2017||Tivo Inc.||Media content fingerprinting system|
|US9633206||Jun 7, 2002||Apr 25, 2017||Hewlett-Packard Development Company, L.P.||Demonstrating integrity of a compartment of a compartmented operating system|
|US9648380 *||Dec 4, 2009||May 9, 2017||Tivo Solutions Inc.||Multimedia device recording notification system|
|US20020059138 *||Nov 13, 2001||May 16, 2002||First Media Group Inc.||Message exchange server allowing enhanced message charge allocation, and method|
|US20020073184 *||Sep 28, 2001||Jun 13, 2002||Satoru Maeda||Terminal apparatus setting method|
|US20020075876 *||Oct 2, 2001||Jun 20, 2002||Munehiro Yoshikawa||Communication system, apparatus and methods employing multiple communication networks|
|US20020087467 *||Nov 15, 2001||Jul 4, 2002||Mascavage John Joseph||Online purchasing method|
|US20020091607 *||Aug 13, 2001||Jul 11, 2002||Sloan Ronald E.||Communication interface for a financial modeling and counseling system|
|US20020091879 *||Dec 20, 2001||Jul 11, 2002||James Beriker||System, method and apparatus for dynamic traffic management on a network|
|US20020111890 *||Aug 10, 2001||Aug 15, 2002||Sloan Ronald E.||Financial modeling and counseling system|
|US20020120575 *||Feb 22, 2002||Aug 29, 2002||Hewlett-Packard Company||Method of and apparatus for ascertaining the status of a data processing environment|
|US20020120876 *||Feb 22, 2002||Aug 29, 2002||Hewlett-Packard Company||Electronic communication|
|US20020124052 *||Feb 15, 2002||Sep 5, 2002||Richard Brown||Secure e-mail handling using a compartmented operating system|
|US20020147671 *||Aug 15, 2001||Oct 10, 2002||Sloan Ronald E.||Financial portfolio risk management|
|US20020152160 *||Nov 15, 2001||Oct 17, 2002||Terry Allen-Rouman||Online funds transfer method|
|US20020194086 *||Jun 18, 2002||Dec 19, 2002||Hewlett-Packard Company||Interaction with electronic services and markets|
|US20020194132 *||Jun 18, 2002||Dec 19, 2002||Hewlett-Packard Company||Renting a computing environment on a trusted computing platform|
|US20020194241 *||Jun 18, 2002||Dec 19, 2002||Jonathan Griffin||Performing secure and insecure computing operations in a compartmented operating system|
|US20020194493 *||Jun 7, 2002||Dec 19, 2002||Hewlett-Packard Company||Demonstrating integrity of a compartment of a compartmented operating system|
|US20020194496 *||Jun 18, 2002||Dec 19, 2002||Jonathan Griffin||Multiple trusted computing environments|
|US20030037112 *||Aug 20, 2001||Feb 20, 2003||International Business Machines Corporation||Method and system for providing contact management to chat session participants|
|US20030060188 *||Feb 21, 2002||Mar 27, 2003||Yoad Gidron||System and method for charging for directed provisioning of user applications on limited-resource devices|
|US20030093367 *||Nov 15, 2001||May 15, 2003||First Data Corporation||Online incremental payment method|
|US20030126075 *||Nov 14, 2002||Jul 3, 2003||First Data Corporation||Online funds transfer method|
|US20030149895 *||Jan 29, 2002||Aug 7, 2003||Choo Tse Huong||Trusted gateway system|
|US20030185359 *||Apr 2, 2003||Oct 2, 2003||Worldcom, Inc.||Enhanced services call completion|
|US20030185360 *||Apr 2, 2003||Oct 2, 2003||Worldcom, Inc.||Telephony services system with instant communications enhancements|
|US20030187641 *||Apr 2, 2003||Oct 2, 2003||Worldcom, Inc.||Media translator|
|US20030187650 *||Apr 2, 2003||Oct 2, 2003||Worldcom. Inc.||Call completion via instant communications client|
|US20030187800 *||Apr 2, 2003||Oct 2, 2003||Worldcom, Inc.||Billing system for services provided via instant communications|
|US20030193961 *||Apr 2, 2003||Oct 16, 2003||Worldcom, Inc.||Billing system for communications services involving telephony and instant communications|
|US20030226031 *||Nov 21, 2002||Dec 4, 2003||Proudler Graeme John||Apparatus and method for creating a trusted environment|
|US20040003041 *||Apr 2, 2003||Jan 1, 2004||Worldcom, Inc.||Messaging response system|
|US20040086100 *||Aug 6, 2003||May 6, 2004||Worldcom, Inc.||Call completion via instant communications client|
|US20050108135 *||Nov 14, 2003||May 19, 2005||Ge Mortgage Holdings, Llc||Methods and apparatus for allowing consumers to make choices among financial service providers and providing incentives to the consumers|
|US20050182816 *||Feb 12, 2004||Aug 18, 2005||Wanrong Lin||Automated dissemination of presence and availability schedule|
|US20050223221 *||Mar 25, 2005||Oct 6, 2005||Proudler Graeme J||Apparatus and method for creating a trusted environment|
|US20060174340 *||Jan 31, 2005||Aug 3, 2006||Santos Richard A||Connecting to experts in a discussion board|
|US20060184657 *||Apr 17, 2006||Aug 17, 2006||Xanboo, Inc.||Service broker for processing data from a data network|
|US20070118472 *||Jan 17, 2007||May 24, 2007||First Data Corporation||Online incremental payment method|
|US20070159973 *||Feb 22, 2007||Jul 12, 2007||Utbk, Inc.||Methods and Apparatuses to Provide Multimedia Connections|
|US20070208590 *||Mar 1, 2007||Sep 6, 2007||Exony Ltd.||Federated Customer Servicer Broker|
|US20080034041 *||Jul 27, 2005||Feb 7, 2008||Nhn Corporation||Method and System for Providing Joint Viewing Service of Moving Picture|
|US20080052244 *||Aug 15, 2007||Feb 28, 2008||First Data Corporation||Anonymous transaction authentication|
|US20080090551 *||Nov 27, 2007||Apr 17, 2008||Yoad Gidron||Rule-based system and method for managing the provisioning of user applications on limited-resource and/or wireless devices|
|US20080114704 *||Nov 13, 2007||May 15, 2008||Komiskey, Stephen W.||System and Method for Providing Financial services to High Net Worth Individuals|
|US20080162350 *||Mar 13, 2008||Jul 3, 2008||First Data Corporation||Electronic purchasing and funds transfer systems and methods|
|US20080307040 *||Nov 19, 2007||Dec 11, 2008||Maquis Techtrix Llc||Method and apparatus for providing content to a computing device|
|US20090048903 *||Jun 11, 2008||Feb 19, 2009||Universal Passage, Inc.||Method and system for universal life path decision support|
|US20090048907 *||Aug 12, 2008||Feb 19, 2009||Universal Passage, Inc.||Method and system for advertising and data mining as a part of a marketing and sales program for universal critical life stage decision support|
|US20090055249 *||Oct 18, 2008||Feb 26, 2009||Universal Passage, Inc.||Method and system for providing a structured virtual world for advertising and data mining as a part of a marketing and sales program for universal life stage decision support|
|US20090138335 *||Jan 24, 2009||May 28, 2009||Universal Passage, Inc.||Method and system for providing identity template management as a part of a marketing and sales program for universal life stage decision support|
|US20100306126 *||May 29, 2009||Dec 2, 2010||Ameriprise Financial, Inc.||Management of goals and recommendations|
|US20110064377 *||Dec 4, 2009||Mar 17, 2011||Gharaat Amir H||Multifunction Multimedia Device|
|US20110200179 *||Mar 28, 2011||Aug 18, 2011||Verizon Business Global Llc||Providing of presence information to a telephony services system|
|US20110202347 *||Apr 28, 2011||Aug 18, 2011||Verizon Business Global Llc||Communication converter for converting audio information/textual information to corresponding textual information/audio information|
|US20130145246 *||Nov 27, 2012||Jun 6, 2013||Salmon Alagnak Llc||Method and apparatus for providing content to a computing device|
|US20140257830 *||Mar 11, 2013||Sep 11, 2014||American Well Corporation||Verification processing for brokered engagements|
|WO2006011754A1 *||Jul 27, 2005||Feb 2, 2006||Nhn Corporation||Method and system for providing joint viewing service of moving picture|
|U.S. Classification||705/400, 705/418|
|International Classification||G06Q30/02, G06Q30/06|
|Cooperative Classification||G06Q30/0284, G06Q30/0601, G06Q30/0283, G06Q30/06|
|European Classification||G06Q30/06, G06Q30/0284, G06Q30/0601, G06Q30/0283|
|Oct 3, 2005||FPAY||Fee payment|
Year of fee payment: 4
|Dec 28, 2009||REMI||Maintenance fee reminder mailed|
|May 21, 2010||LAPS||Lapse for failure to pay maintenance fees|
|Jul 13, 2010||FP||Expired due to failure to pay maintenance fee|
Effective date: 20100521