|Publication number||US7464141 B2|
|Application number||US 10/883,245|
|Publication date||Dec 9, 2008|
|Filing date||Jun 30, 2004|
|Priority date||Jun 30, 2004|
|Also published as||US20060031523, US20090067592, WO2006004961A2, WO2006004961A3|
|Publication number||10883245, 883245, US 7464141 B2, US 7464141B2, US-B2-7464141, US7464141 B2, US7464141B2|
|Inventors||Robert P. Morris|
|Original Assignee||Scencera Technologies, Llc|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (21), Referenced by (5), Classifications (8), Legal Events (4)|
|External Links: USPTO, USPTO Assignment, Espacenet|
The invention relates generally to communication and specifically to associating related messages of different types.
Unified messaging technology provides mechanisms that allow voice, email, and fax messages to be managed in an integrated fashion. For example, some systems allow users to manage all their messages from one interface. Features of such systems include the ability to convert one type of message to the other. For example, a voicemail may be converted to text, a fax to email, and so on. Such systems also have ways in which a user is notified when a new message arrives, regardless of the type of message.
Email messages may be associated together as part of a chain of messages, starting with a first message and following with replies to that message. Additionally, a subject heading may list various email messages together in a search, whether the messages are actually related rather than simply sharing the same subject heading.
One disadvantage of conventional systems is that they do not associate messages received with other, related messages that have previously been received. Particularly, conventional systems do not associate related messages of different types, e.g. email, voice, fax, etc.
Accordingly, what is needed is a method and system for associating related messages of different types. The present invention addresses such a need.
Aspects of the present invention include a system and method for associating related messages of different types by linking the messages through association to a common session identification (ID). The system has a message server in communication with a client device over a network. According to the present invention, the server receives a message from the client device and determines whether a former session identification (ID) was transmitted with the message. If the former session ID was not transmitted with the message then the server associates a current session ID with the media. Finally, the server stores the message. Each message related to the same session may be associated with the same session ID, whether the session ID is created during a current session message or was created during a previous session message.
According to the present invention, the method and system allow users to send messages and identify them as belonging together, regardless of the type of message (e.g. voicemail, fax, email, etc.). The messages may then be ordered according to when they were sent, the sequence in which they were sent, while identifying all senders and recipients. A method and system according to the present invention functions with clients using separate voice and data networks as well as a common transport network.
The invention relates generally to communications and specifically to associating related media. The following description is presented to enable one of ordinary skill in the art to make and use the invention and is provided in the context of a patent application and its requirements. Various modifications to the preferred embodiments and the generic principles and features described herein will be readily apparent to those skilled in the art. Thus, the present invention is not intended to be limited to the embodiments shown, but is to be accorded the widest scope consistent with the principles and features described herein.
Client device 102 is connected to message server 104 through network 106. Examples of network 106 include a wireless connection (e.g. Bluetooth, GSM, etc.), an intranet, the Internet, and a combination of different networks.
Clients transmit to recipients different types of messages 113 including, for example, email 114, voice 116, short messaging service (SMS) 118, multimedia messaging service (MMS) 120, file transfer protocol (FTP) 122 and hyper-text transfer protocol (HTTP) 124. The ‘message’ of HTTP 124, for example, could be an HTTP Post message transferring a message and/or a file to a server. The recipient could retrieve the file through a corresponding link to an HTTP GET command. Voice 116 includes multi-party voice conversations and voice messages such as voice mail.
Message server 104 is connected to storage 108, which may be physically a part of message server 104 or remotely located. Message server 104 includes session manager 110 and message manager 112. Session manager 110 assigns and tracks sessions while message manager 112 stores messages with session identification (ID) in storage 108. A session consists of one or more associated messages. Each session has a session ID. Each message in a session is known as a session message. A session ID applied to two or more messages represents parameters used to link the messages. One common reason for linking messages is that they cover the same subject or related subjects. Each message does not necessarily create a new session ID if a user decides the message should belong to the parameters of a former session, i.e. the user may apply the session ID from the former session to the new message. Typically the user does not directly select a session ID, rather the user would select a former session under which to save a message, and the system would apply the session ID for the former session. One example of selecting a former session includes a user deciding to reply to a voice mail with an email. By selecting ‘reply’ to the voice mail, the same session ID associated with the voice mail is attached to the email.
A session ID includes all messages associated to it by a user. For example, a session is begun with current session ID ‘A’ applied to email 114 and voice 116 message. Later, SMS 118 message is also associated with session ID ‘A’, which is now from a ‘former’ session. Then, a new session with session ID ‘B’ begins for HTTP 124 message, wherein the new session is now the current session. Finally, FTP 122 communication is sent with session ID ‘A’ as a former session, using the same session ID as for email 114, voice 116 and SMS 118. Messages may be added to sessions A and B again or not, at the discretion of a user. Generally, a current session ID is created for a session around the time of message creation, transmission, or reception, while a former session ID was created in the past for a previously created message and is being reused for new messages that relate to the old messages, in whatever manner a user may wish to relate them.
Client devices 202 may also connect directly to the Internet, rather than connecting to the Internet through message server 204. One example of client device 202, a telephone, may connect through the public switched telephone network (PSTN) to the Internet.
The process begins by displaying sessions from client device 102, typically categorized by session IDs, and allows the user to select a session in block 300. The sessions may be stored in client device 102 or transferred from message server 104. In one example, a user with integrated client device 102A (a mobile phone) scrolls through a list of previous sessions. The sessions may be organized or categorized in any manner desired by the user. Continuing with the above example, the user decides to select one of the sessions regarding a birthday.
After selecting a session, a user may, in block 302, show messages 113 associated with the selected session. Although messages 113 will be used in the plural in the following example, a session ID is not limited to multiple messages. Messages 113 may be stored in client device 102 (which in one embodiment functions as message server 104), or separately in message server 104. The session lists may be managed from wherever messages 113 are stored. Continuing with the example, the user is shown several messages 113 on the mobile phone screen, each related to the birthday: two email 114 messages, the presence of one voice 116 message, and one HTTP 124 link.
In block 304, a user selects one of stored messages 113 to be displayed for the user to view. Messages 113 may be edited, deleted, linked to another session (adding another session ID, so messages 113 have more than one), the session ID may be altered, and so on. In the example, the user decides not to select any of messages 113.
In block 306, the user may indicate that a new session ID be created. Alternatively, the user may create a new message but indicate that the new message belongs to a former session ID. A new session ID is not necessary for each message. Continuing with the example, the user decides not to create a new session ID because the user wants send SMS 118 message, but have SMS 118 message related to the session ID of the birthday that the user selected in block 300.
In block 308, client device 102 allows the user to create message 113 of any type supported by client device 102. Continuing with the example, the users mobile phone supports SMS 118 messages, so the user creates SMS 118 message with the mobile phone.
In block 310, the user determines whether they wish to create more messages 113. If the user does wish to create more messages 113, there is a return to block 308. Continuing with the above example, the user decides to create only one message 113, so proceeds to block 312.
In block 312, client device 102 associates the session ID (whether new or former) with each message. Continuing with the above example, the mobile phone associates SMS 118 message with the session ID for the birthday.
In block 314, the user sends the message to the recipient. Continuing with the above example, the user might press a ‘send’ button on their mobile phone and send SMS 118 message to the recipient, with the associated session ID for the birthday.
In block 316, message server 104 stores message 113 with the associated session ID. Finishing with the above example, a message server that stores messages 113 for the recipient (including a recipients client device, such as a mobile phone) receives SMS 118 message and stores it with the session ID for the birthday, which is also associated with other, previously received messages.
One advantage of the invention is a method and system that allows users to send multiple types of messages 113 and identify them as belonging together, regardless of the type. In the above example, a user had two email messages, one phone message, and one HTTP link, all associated with the same session ID, which would enable them to be sorted however the user wished. The user sent an SMS message with the same associated session ID, which the recipient could then group with their own messages regarding the birthday.
The process begins in block 400 by message 113 being created in client device 102.
In block 402, client device 102 may determine whether there is a former session ID. Legacy client 102B may not be able to determine whether a former session ID exists and may need to proceed directly to block 412. However, some legacy clients 102B and integrated clients 102A will be able to determine this, and will do so in block 402 by allowing a user to select a former session.
If there is a former session ID selected by the user in block 402, then in block 404, client device 102 associates the former session ID with message 113.
If there is no former session ID selected by the user in block 402, then in block 406, client device 102 determines if a current session ID exists. A current session ID may be provided by message server 104 or another device.
Continuing from block 406, if no current session ID exists, then in block 208 client device 102 creates the current session ID. A current session ID may exist if client device 102 receives the current session ID from an outside source, or negotiates a current session ID with an outside source, for example message server 104. Otherwise, client device 102 may create a current session ID with session manager 126, for example, upon initiation of the session by the user.
If a current session ID exists, then in block 410, client device 102 associates the current session ID with message 113.
In block 411, client device 102 determines whether more messages 113 will be created. If more messages 113 will be created, return to block 400. In some client devices 102, the option to create more messages in a single session may not be available, and another session may have to be initiated (though the same session ID could be used for both).
If no more messages will be created, then in block 412, client device 102 transmits message 113 through network 106 to message server 104. Message 113 may be transmitted prior to block 411, and associated with the same session ID if it is part of the same session.
In block 414, message server 104 receives message 113 from one of client devices 102.
In block 416, message server 104 determines whether a former session ID or a current session ID is transmitted with message 113. The session ID may be in a subject heading or on a first line, for example, or associated in some other manner.
If client device 102 did not transmit a former or current session ID with message 113, then in block 420 message server 104 uses session manager 110 to create a current session ID.
In block 422, message server 104 uses session manager 110 to associate the current session ID with message 113. In this embodiment, message server 104 associates the current session ID.
In block 424, message server 104 may provide information that a second message, or an attachment, may be transmitted with the session ID (either former or current) of message 113. In one embodiment this information will be sent to client device 102, which does not have a session manager to coordinate sessions with message server 104.
Block 424 provides special instructions in cases where client device 102 does not have session manager 126 to associate former session IDs with current messages. In cases where client device 102 has session manager 126, multiple messages 113 may be created and sent with the same session ID and without the prompt of block 424.
In block 426, message server 104 determines whether a second message will be included with message 113. A second message may also be one of message 113, and is differentiated here for simplicity. Message server 104 may send a query to client device 102, which when answered by the user will determine the outcome of block 426. For example, a user may leave a voice mail with the message server 104. The message server 104 may prompt the user with an option to add an “attachment” to the voice message, such as an email or a file.
If no second message will be included, then in block 428, message server 104 stores message 113 in storage 108 with the associated session ID.
If a second message will be included, then in block 430, message server 104 provides instructions to client device 102 on how to transmit the second message with the session ID. Legacy client 102B, for example, may receive an email address to which a second message may be directed, whether email 114, HTTP 124, FTP 122, and so on. Integrated client 102A, for example, may have an address book with address information that is automatically retrieved by message server 104, and email 114 could automatically be generated to associate with the same session ID as voice 116 message. Legacy client 102B may be a telephone or fax machine, for example. Integrated client may be a computer, mobile phone, or PDA, for example.
In block 432, message server 104 stores message 113 and the second message, each associated with the session ID (either current or former). In this manner, dissimilar messages are associated together and may be cross-referenced, catalogued, and searched according to session ID. A session can represent a subject, a user or group of users, a time, or any other desired way of organizing media. The advantages of this system are that email, phone, HTTP links, and so on can all be cross-referenced according to an assigned session ID, and later searched or added to.
Messages 113 may then be ordered according to when they were sent, the sequence in which they were sent, while identifying all senders and recipients. A method and system according to the present invention functions with clients using separate voice and data networks as well as a common transport network. Media in different formats may be linked through association to a common session ID.
In one embodiment, if, during retrieval a user is not able to view the type of message stored, message server 104 may use conventional systems to convert a email 114, for example, to audio and played for the user. Conversely, if a user logs in with a PDA, voice 116 message may be converted to text. Otherwise, the user may be informed as to where to find the message, e.g. in email, on a web site, on a file server, etc.
A method and system for associating related media has been disclosed. Although the message server is distinguished from the client devices, one of ordinary skill in the art recognizes that a client device may include the message manager and storage of the message server and therefore replace the server. The present invention has been described in accordance with the embodiments shown, and one of ordinary skill in the art will readily recognize that there could be variations to the embodiments, and any variations would be within the spirit and scope of the present invention. Accordingly, many modifications may be made by one of ordinary skill in the art without departing from the spirit and scope of the appended claims.
|Cited Patent||Filing date||Publication date||Applicant||Title|
|US5333266||Mar 27, 1992||Jul 26, 1994||International Business Machines Corporation||Method and apparatus for message handling in computer systems|
|US5884312 *||Feb 28, 1997||Mar 16, 1999||Electronic Data Systems Corporation||System and method for securely accessing information from disparate data sources through a network|
|US6134582 *||May 26, 1998||Oct 17, 2000||Microsoft Corporation||System and method for managing electronic mail messages using a client-based database|
|US6266651 *||Feb 19, 1999||Jul 24, 2001||Mercexchange Llc (Va)||Facilitating electronic commerce through two-tiered electronic markets and auctions|
|US6404762||Jun 9, 1998||Jun 11, 2002||Unisys Corporation||Universal messaging system providing integrated voice, data and fax messaging services to pc/web-based clients, including a session manager for maintaining a session between a messaging platform and the web-based clients|
|US6430177||Jun 9, 1998||Aug 6, 2002||Unisys Corporation||Universal messaging system providing integrated voice, data and fax messaging services to pc/web-based clients, including a content manager for receiving information from content providers and formatting the same into multimedia containers for distribution to web-based clients|
|US6445694||Mar 2, 1998||Sep 3, 2002||Robert Swartz||Internet controlled telephone system|
|US6563912||Mar 2, 1999||May 13, 2003||Toshiba America Information Systems, Inc.||System and method for providing integrated messaging|
|US6587871||Dec 22, 1998||Jul 1, 2003||Ericsson Inc.||System, method, and apparatus for converting voice mail to text and transmitting as an email or facsimile|
|US6625258||Dec 27, 1999||Sep 23, 2003||Nortel Networks Ltd||System and method for providing unified communication services support|
|US6633630||Sep 12, 1998||Oct 14, 2003||Cranberry Properties, Llc||System for integrated electronic communications|
|US6704394||Mar 25, 1998||Mar 9, 2004||International Business Machines Corporation||System and method for accessing voice mail from a remote server|
|US6718168||Apr 30, 2002||Apr 6, 2004||Teliasonera Finland Oyj||Transmission of multimedia messages between mobile station terminals|
|US7020687 *||May 18, 2001||Mar 28, 2006||Nortel Networks Limited||Providing access to a plurality of e-mail and voice message accounts from a single web-based interface|
|US7032006 *||Jan 26, 2001||Apr 18, 2006||Zhuk Jeff Yefim||Distributed active knowledge and process base allowing system elements to be shared within a collaborative framework|
|US20010007981 *||Feb 9, 2001||Jul 12, 2001||Woolston Thomas G.||Facilitating electronic commerce through a two-tiered electronic transactional system|
|US20020002581 *||May 23, 2001||Jan 3, 2002||Sameer Siddiqui||Messaging based proxy application management|
|US20030056092 *||Apr 5, 2002||Mar 20, 2003||Edgett Jeff Steven||Method and system for associating a plurality of transaction data records generated in a service access system|
|US20030131045 *||Jan 9, 2002||Jul 10, 2003||Mcgee Jason Robert||Method and apparatus for synchronizing cookies across multiple client machines|
|US20040024880 *||Jul 31, 2002||Feb 5, 2004||Elving Christopher H.||System and method for secure sticky routing of requests within a server farm|
|US20040215784 *||Apr 28, 2003||Oct 28, 2004||Yan Qi||Distributed management of collaboration sessions including local and remote servers|
|Citing Patent||Filing date||Publication date||Applicant||Title|
|US8059793 *||Nov 15, 2011||Avaya Inc.||System and method for voicemail privacy|
|US8564639 *||Jun 19, 2008||Oct 22, 2013||Nec Corporation||Multimedia communication system, multimedia communication device and terminal|
|US20090067592 *||Nov 19, 2008||Mar 12, 2009||Morris Robert P||Method And System For Associating Related Messages Of Different Types|
|US20090125992 *||Nov 9, 2007||May 14, 2009||Bo Larsson||System and method for establishing security credentials using sms|
|US20100194848 *||Jun 19, 2008||Aug 5, 2010||Kazuhiro Koyama||Multimedia communication system, multimedia communication device and terminal|
|U.S. Classification||709/206, 709/219, 709/245, 707/999.003|
|Cooperative Classification||H04L51/36, Y10S707/99933|
|Jun 30, 2004||AS||Assignment|
Owner name: IPAC ACQUISITION SUPSIDIARY I, LLC, NEW HAMPSHIRE
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:MORRIS, ROBERT P.;REEL/FRAME:015549/0506
Effective date: 20040630
|Nov 7, 2006||AS||Assignment|
Owner name: SCENERA TECHNOLOGIES, LLC, NEW HAMPSHIRE
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:IPAC ACQUISITION SUBSIDIARY I, LLC;REEL/FRAME:018489/0421
Effective date: 20061102
Owner name: SCENERA TECHNOLOGIES, LLC,NEW HAMPSHIRE
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:IPAC ACQUISITION SUBSIDIARY I, LLC;REEL/FRAME:018489/0421
Effective date: 20061102
|May 29, 2012||FPAY||Fee payment|
Year of fee payment: 4
|Jun 8, 2016||FPAY||Fee payment|
Year of fee payment: 8