|Publication number||US7720702 B2|
|Application number||US 10/373,096|
|Publication date||May 18, 2010|
|Filing date||Feb 26, 2003|
|Priority date||Feb 26, 2003|
|Also published as||US8140361, US20040167808, US20100257003, US20120150572|
|Publication number||10373096, 373096, US 7720702 B2, US 7720702B2, US-B2-7720702, US7720702 B2, US7720702B2|
|Inventors||Michael Fredericks, Joseph Dunnick, Valery Gorodnichev, Jeannine Armstrong|
|Original Assignee||Concur Technologies, Inc.|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (36), Non-Patent Citations (7), Referenced by (6), Classifications (11), Legal Events (7)|
|External Links: USPTO, USPTO Assignment, Espacenet|
The present invention relates to the field of travel and expense management, and in particular to a system and method for integrating travel and other expenses in an automated fashion.
Background of the Technology
Travel and travel-related expenses constitute a large expense facing organized entities. There is a need in the art to better analyze, monitor, and control these expenses, while maintaining accuracy and increasing worker productivity. For example, reducing time spent on expense reports allows workers to spend more time on core job functions.
Automated expense management systems have moved the traditional paper-based travel expense reporting process on-line. Credit card data feeds contain credit card transaction information. Travel data feeds also exist that contain information about travel reservations obtained from either the travel agency or from a Global Distribution System (GDS) vendor (e.g., Apollo, Sabre, Galileo, Amadeus, Worldspan). Although it is useful to import credit card data feed and travel data feed information into expense reports, there is a need to make the data more useful and reliable. For example, it is difficult to exactly predict a car rental expense prior to a trip (e.g., a traveler may return a car with an empty tank of fuel and owe more than the base rate, a traveler may opt to use the rental company's insurance policy, a rental car may be returned early or late, and taxes may not be provided on the data feed). Hotel expenses are also difficult to predict (e.g., telephone or room service are not on the reservation, a traveler may check out early or late). In addition, a traveler often calls the vendor (e.g., car rental company, hotel) directly and changes or cancels the reservation, and that change is often not reflected in the GDS.
Air ticket information on travel data feeds is typically more accurate than hotel or car information because the ticket purchase occurs within the GDS system (whereas hotel and car payments typically occur at the end of the stay or rental) and because the GDS systems were originally built for the specific purpose of handling air ticket reservations and purchases. However, inaccuracies still arise. For example, with some refundable air tickets, the traveler can exchange the ticket at the airport for a different ticket, and this refund may not be reflected in the data available to the agency because the traveler bypassed the agency and went straight to the airline.
For these reasons, credit card data feeds, where exact costs are known, are more reliable and accurate than travel data feeds. In fact, use of only travel data feeds alone may actually decrease accuracy, as the fees in the travel data feeds are often inaccurate. If the traveler does not correct the fee, a reimbursement could be issued for an incorrect amount, causing accounting problems.
It is also useful to have expenses submitted match not only the credit card data feeds, but also the travel data feeds. If certain data matches the credit card data feed, then management reliably knows what expenses have been booked and not yet expensed, providing a good estimate of amounts owed to employees. In addition, travel data feeds often contain more information than the credit card data feeds. Access to this additional information for reporting and data-mining purposes enables management to make better business decisions.
Attempts to link credit card data feed information with travel data feed information provide many challenges. Comparing the two data feeds to each other to find exact matches does not address many real-world situations. For example, travel data feed information is typically available before a trip takes place. Credit card data feed information is typically unavailable until several days after the credit card charge has occurred. With central billing cards or “ghost cards,” the charge data is often not available until the end of a month in which the expense was incurred. Travelers often want to submit travel reports as soon as possible upon returning to expedite reimbursement. If the traveler has already created an expense report with the travel data on it and submitted it prior to the credit card data becoming available, there is a need to associate the credit card record with the already-submitted expense report. This association should be performed: to prevent duplicate submission (and possibly double-reimbursement) of the same expenses; to check the amount of the expense (travel data feeds often have inaccurate amounts, and manually-inputted expense items may contain user errors); and to link the credit card data to the expense for reporting purposes.
In addition, data feeds often contain varying levels of data quality. Some major credit card vendors charge customers for an automated data feed, with tiered rates where customers pay more for feeds with richer data and less for feeds with minimal data. Purchase dates often do not match travel dates, either because the vendor batches up several days worth of charges and submits them at once, or because the ticket or hotel room or rental was paid in advance. Credit card data feeds do not always contain travel dates. Sometimes the credit card data feeds contain merchant codes, but other times the credit card data feeds only contain the name of the merchant, creating confusion (e.g., are “Value Inn” and “Value Inn Express” the same merchant?). It is not always possible to know with absolute certainty that a given credit card charge matches a specific travel event. A mechanism is needed to judge the probability of any credit card data matching a given travel event request and to match the most probable credit card data feed record with the most probable travel data feed record.
Furthermore, travel data feeds also contain varying levels of data quality. Some GDS vendors have systems where all travel itinerary changes are transmitted on a data feed (e.g., the Galileo IDS system). Other travel feeds come from agencies and are limited to the data that the agency provides. In some cases, a travel record change is added to the travel data feed by having an agent manually make a selection or enter a code to add the change to the feed. This type of process is very prone to human error, so it is possible that the travel data feed may not contain the most up-to-date itinerary information.
In addition, the travel data known prior to the trip may not be representative of the trip actually taken. For example, the traveler may have a reservation at Hotel A, but may change that reservation to Hotel B if the traveler discovers that Hotel B is closer to a meeting site. A matching process that requires exact vendor match would never match the hotel reservation at Hotel A with the credit card charge at Hotel B the data feeds. However, as Hotel B was the hotel used on the trip, it would be useful to match the Hotel B credit card charge to the Hotel A reservation so that management knows that the Hotel A reservation will not be expensed in addition to the Hotel B credit card charge.
Additionally, travel vendors make “trusted” receipts available in digital form to their customers. These trusted receipts contain valuable data that is useful in the expense management process.
The present invention meets the above-identified needs, as well as others, by providing a system and method for integrating travel and expense management. The present invention enables an entity to integrate not only data that matches exactly, but also to determine the likelihood that data that does not match exactly nevertheless corresponds. In one embodiment, the method includes: retrieving travel data records corresponding to travel requests; retrieving expense data records reflecting expense transactions; comparing the expense data records to the travel data records; and determining a likelihood that the expense data records match the travel data records.
The system comprises: a network; at least one terminal coupled to the network; and at least one server coupled to the network. The server comprises a program that: retrieves travel data records corresponding to a travel request; retrieves expense data records reflecting expense transaction; compares the expense data records to the travel data records; and determines a likelihood that the expense data records match the travel data records.
Additional advantages and novel features of the invention will be set forth in part in the description that follows, and in part will become more apparent to those skilled in the art upon examination of the following or upon learning by practice of the invention.
The present invention provides a system and method for integrating travel and expense management. In one embodiment, a user (e.g., a traveler) submits a travel request, stored as travel data. This travel request is made in multiple ways, including by using an on-line self-booking tool, by contacting a travel agent, or by contacting a travel vendor directly. The travel request is stored, for example, as a Passenger Name Record (PNR) in a travel Global Distribution System (GDS) (e.g. Sabre, Amadeus, Worldspan, or Galileo). Those skilled in the art will understand that many data storage mechanisms can be used.
In one embodiment, travel data includes a number of travel event requests, where each travel event request includes, for example, a travel event type (e.g., air, rental car, hotel, limousine, train), a travel vendor (e.g., an airline), the location or locations of travel, travel dates, and information that is specific to the given vendor and travel event type (e.g., flight number, confirmation number, rental car class, number of beds in a hotel room). This travel data is often included in travel data feeds.
Expense data is often imported from credit card feeds. This expense data typically is represented as a electronic text file that includes a list of expense transactions and corresponding detailed information, referred to as expense items.
Those skilled in the art will understand that the exact format of this file may vary and that there are many other possible methods of transmission. In one embodiment, the expense management system of the present invention imports this file and analyzes it to identify the travelers who charged each of the transactions. Some expense management systems also support the import of purchase data directly from the travel vendors themselves. Some expense management systems also import travel request data from the GDS systems or other travel management systems.
In one embodiment, the traveler pays for the travel event. The time of payment can vary from event to event on the same itinerary. For example, airline tickets are often purchased in advance, whereas hotel fees are typically paid at checkout. The present invention recognizes that the state of the travel industry is evolving, and hotel and rental car vendors often request partial or complete payment in advance of travel. The present invention also recognizes that acceptable methods of payment vary by vendor, although electronic payment by credit card is common. The credit card is, for example, a personal credit card owned by the traveler or a corporate credit card. The corporate credit cards are, for example, either issued to the traveler or centrally paid by the company (i.e., “ghost cards”). With centrally-billed cards, many travelers use the same credit card to pay for multiple travel events. Those skilled in the art will recognize that there are other methods of payment that could be used.
After paying for one or more of the travel events, the traveler submits an expense report. Expense reports serve multiple purposes, including, but not limited to: allowing the employee to be reimbursed for approved out-of-pocket expenses incurred during business travel, allowing the company to track the consumption of travel event requests that were previously reserved in order to estimate expenses that will be submitted in the future; and allowing the company to track travel event requests not reserved through the corporate travel management system.
Companies often have contracts with specific travel vendors and/or agencies, and these contracts often have minimum purchase requirements that must be met in order for the company to receive the preferred rates specified in the contracts. In addition, on-line self-booking travel tools can enforce travel policies automatically, helping companies control costs. Travelers who do not use these tools are not subject to this policy enforcement, so companies have an interest in identifying these travelers. Expense management tools often include the capability of automatically paying credit card bills for company-issued credit cards. Travelers are also often liable for expenses charged to these company-issued credit cards that are not approved by management. Thus, travelers often include expenses from company-issued credit cards on their expense reports to obtain the required approval and to automate payment. As payment for different travel events on the same travel request may occur at different times, it is entirely possible that multiple expense reports may be submitted for the same travel request.
In one embodiment, the expense management system receives all the travel and expense data and sends it to the client. The client imports the data to create an expense report, then submits the expense report and the imported travel and expense data is linked to the expense item. In another embodiment, the traveler imports unmatched travel data, imports expense data, and matches the imported expense data to an item on an “in-progress” report. The traveler then submits an expense report with the data matched.
In a further embodiment, a traveler imports unmatched travel data, submits the expense report, and then later imports expense data which either the client or server determines matches already submitted travel expense item. That expense data is then linked to the already submitted expense item or gives the traveler the option to import that separately in which case it could be flagged optionally to the manager as a possible duplicate expense.
In an additional embodiment, the traveler imports unmatched expense data, and then imports travel data and matches that data to an item on an in-progress report. The traveler then submits an expense report with the data matched.
In another embodiment, the traveler imports unmatched expense data, submits the expense report, then later imports travel data that either the client or server determines matches an already submitted expense item matched to the expense data. The new travel request data is either linked to the old report, or the traveler has option to import the travel request separately, in which case the request can be flagged optionally to the manager as a possible duplicate expense.
In a further embodiment, the traveler manually enters an expense item and then the system imports travel and/or expense data and matches that imported data to the manually entered expense, whether that expense is on an in-progress report or a previously submitted report.
Once the expense report is submitted, expense management steps are performed, such as approving the report (although this could be skipped if, for example, the expenses can be mapped to travel requests that have been approved prior to travel). The system pays expenses, reimburses the traveler, and pays the corporate card vendor. Expenses are also exported to accounting systems. Reporting may also be performed with reconciliation reports that show travel requests not expensed or expense items not requested through the travel system, and travel data and credit card data can be accessed for a transaction because that data is linked to the expense items.
System Diagram and Process Flowcharts
A distributed computer network 105 is a network, such as the global Internet, that facilitates communication between one or more workstations 106, such as personal computers (PCs), minicomputers, microcomputers, main frame computers, telephone devices, or other wired or wireless devices, such as hand-held devices, one or more browsers 107 and an expense management system 110, which is housed, for example, on a server, which includes, for example, a minicomputer, a microcomputer, a PC, a mainframe computer, or other device with a processor and repository (e.g., database) or coupling to a repository.
One or more workstations 106 accept input from users, and allow users to view output from the reporting application.
One or more browsers 107 include software on the workstation 106 that let a user view, for example, HyperText Markup Language (HTML) documents and access files and software related to those documents. The present invention utilizes, for example, HTML-based systems, Java-based systems, XML-based systems and systems where a custom-built application communicates over the network.
The expense management system 110 is an application that works on or with a browser to display information to the user. The details of the expense management system 110 are set out in
The travel request database 210 comprises data received by using some combination of multiple sources (e.g., an on-line booking tool, a travel agent, contact with a travel vendor). The travel request data from these sources is assembled and stored in the travel request database, typically as a Passenger Name Record (PNR).
The expense transaction database 211 comprises expense data received from multiple sources. The payer (e.g., the traveler), pays the travel agency or travel vendor with, for example, a credit card. The record of this transaction goes to the credit card vendor, which transmits funds to the travel vendor for the amount purchased.
The expense management system 110 receives travel data from a travel system, expense transaction data from a credit card vendor, and purchasing data from a travel vendor. For a given expense, data may be present from any number of sources, including the possibility that no data is present. The expense management system receives data from different sources at different times and different rates. A source could transmit data continuously or near-continuously (e.g., once per hour), daily, weekly, or even monthly or at longer intervals. The expense management system stores all the data received from all the sources when the information is received. The expense management system identifies the traveler corresponding to a given travel request or expense data. Expense data often comes encoded with a credit card number that has been assigned to a specific person. For central billed cards, other traveler-identifying information is often included. In an alternate embodiment, if a traveler uses an on-line self-booking tool to make a travel request, an identification of the user making the request (or user on whose behalf the request is made) is stored at the time of request, and the record locator from the PNR is also stored. Travel data identified by this specific record locator is mapped to a specific traveler. Information about a traveler is embedded into the remarks section of the PNR by the travel agency, or the passenger's name is read from the PNR. Similar methods can be used to identify the traveler on data transmitted directly from a travel vendor. Additionally other uniquely identifying information, such as frequent traveler numbers, can be used.
In 306, the expense management application receives the list of new charges from the server. In 307, these charges are compared to any expense reports that are currently in-progress to determine if any new charges match in-progress expenses. If no matches occurred, the process proceeds to 309. If yes, some charges match in-process expenses, the traveler is notified in 308, and the user proceeds to 309. In 309, the system determines whether an in-process expense reports is used, or a new expense report is created.
If an in-process report is used, the process proceeds to 314. If a new expense report is created, the process proceeds to 310, where the traveler begins creation of a new expense report. In 311, the traveler is presented with a list of trips available for import. If the expense management application is currently connected to the expense management server by network, then the list of trips can be refreshed from the server, otherwise the list is current as of the last time the application requested the list of trips from the server. If the traveler chooses to import one or more trips then, in 312, expense items are added to the expense report corresponding to any air, car, hotel, train, limousine, parking, taxi, or other items on the travel request for this trip. In 313, the current list of credit card charges is compared to each newly created expense item. As in 311, if the expense management application is currently connected to the expense management server by network, then the list of credit card charges may optionally be downloaded from the server. Otherwise, the list of charges is current as of the last time the application requested the list of credit card charges from the server.
In 314, the traveler optionally adds other expense items to the expense report. These items can be added manually or by adding other credit card charges as expenses. Although it is not shown in the flowchart, the traveler has the option in 314 of adding additional trips to the existing report by returning to 311. When the traveler is ready to end the session in 315, the traveler can elect to submit the expense report. This step requires a network connection to the expense management server. If such network connection is not present then this option is not presented to the traveler. If the traveler elects to submit the expense report, then in 318, the new expense report is transmitted to the expense management server as a submitted report. Depending on company policy, various compliance checks can be run and these optionally may return the report to the traveler as not able to be submitted in which case the traveler returns to 314, where corrections can be made.
If the server accepts the report then applicable expense items are linked to credit card charges and/or travel event requests. If the traveler does not wish to submit the report then the traveler can elect to save the expense report or discard it. If the report is saved, then in 319 the data is saved to the local computer and, if there is a network connection to the expense management server, a copy is saved to the server and marked as “in-progress.” This latter step allows the user to change computers in the future and still continue work on in-progress reports. If the user elects neither to submit nor save the report, then the report is discarded in 317. Any credit card charges or travel event requests that were linked to items on this report are marked as unused and are available for import into future expense reports.
The matching subsystem then outputs the matches, and outputs travel event requests and expense transactions that were not deemed to be matches but had scores that were close to the highest score or scores above a threshold. These non-matches could be used, for example, to present alternatives to the traveler if the traveler claims that the match outputted by the matching subsystem was not accurate. Those skilled in the art will recognize that there are virtually a limitless number of potential methods for matching information using various attributes of the expense transaction data, travel request data, other domain information, and past history of this or other travelers.
In the embodiment of
In 501, the raw data from the travel request and the credit card charges are augmented with information from the expense management system. This extra information is typically derived from knowledge about the traveler or about the traveler's past expenses. This information is readily obtainable inside the expense management application, but not available to or not present in the data from the providers of the travel and credit card feeds. For example, a credit card feed may not contain expense type information (e.g., it may not distinguish between air, car, hotel, or other charges). This is typically the case when importing credit card charges from a personal card but this occurs on some corporate card imports as well. A charge comes in with a description of “United Airlines.” The expense management system can look at past expenses and see that previously when expenses have been submitted and linked to credit card charges with a description of “United Airlines,” that expense has been an airfare expense. The expense management system then deduces that there is a high likelihood of this expense also being an airfare expense.
502 through 508 involve comparisons of the travel event request in this example to all available credit card charges each in turn. Depending on the results of any given comparison, the matching between the travel event request and a specific credit card charge receives an increase or decrease or no change in score. In 509, the matching between travel event request and credit card charge with the highest score is compared to a threshold. If the score is above the threshold, then the travel event request is deemed to match the credit card charge in 510, and that information is used by the expense management system. If the score is not above the threshold, then the travel event request is deemed to have no matches in 511 and that information is used by the expense management system.
In 502, the amounts on the travel event request and the credit card charge are compared. If the amounts match exactly then one score is given. If the amounts are close e.g., (within a defined threshold either percentage or constant amount), then a lesser score is given, and if they are not close, then a still lesser score is given.
In 503, the dates on the travel event request and the credit card charge are compared. On some travel event requests there are multiple dates—e.g., the date of the reservation and/or the dates of travel. Likewise on some credit card charges there are multiple dates—e.g., the date the expense was incurred and the dates of travel. Whatever dates are available are used in this computation. For scoring purposes, exact matches get the highest score. If the travel dates on one are wholly included in the travel dates on the other, a lesser score is given. An example of this would be a travel request stating a hotel was to reserved the 11th through the 13th of the month, but the credit card charge states that it covers a hotel reservation from the 11th through the 12th (the traveler left one day early). If the travel dates overlap but are not wholly included then a still lesser score is given. If the travel dates do not overlap but are close or the expense dates do not match but are close (within a threshold), then a still lesser score is given, and if the travel dates do not match at all then a still lesser score is given. Practitioners of the art would realize that different embodiments could assign the same scores to categories where this embodiment chooses to assign a lesser score (for example wholly included travel dates could score the same as overlapping travel dates).
In 504, the expense types are compared. Each travel event request is labeled as being air, car, hotel, limousine, travel agent fee, etc. Many credit card charges come with some expense type information. For others the expense type information can be deduced in 501 as previously discussed. As in previous steps, matches are scored higher than mismatches.
In 505, vendor information is compared. Travel event request and credit card charges often have vendor codes, typically two-character alphanumeric strings, that identify a vendor such as United or Hertz. If present then the vendor codes are used. If not, then a string-based comparison of the vendor name is made. One embodiment of string comparison involves finding the closest known vendor to the vendor name on both the credit card charge and the travel event request. Another embodiment would be to determine if the name on the credit card charge matches the travel event request, or if the first n characters for some integer n match.
In 506, expense-type-specific information is compared. For example, with air tickets, the ticket numbers on the travel event request and the credit card charge are compared. Other information is used for other expense types if that information is available.
In 507, any other data that is present on both of the items being compared can be examined.
Those skilled in the art will realize that the ordering of the steps in
After the trip to Charlottesville has been chosen, the traveler advances to
At a later time, the traveler completes his expense report. His computer is now connected to the network, and current corporate card charges from the credit card data feed are downloaded. The expense management application automatically compares the new charges downloaded with the expense report in-progress and alerts the traveler that two matches have been found.
After selecting on the OK button in
At this point the traveler decided to add a previous trip to Chicago onto the existing expense report. He proceeds to
Example embodiments of the present invention have now been described in accordance with the above advantages. It will be appreciated that these examples are merely illustrative of the invention. Many variations and modifications will be apparent to those skilled in the art.
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|U.S. Classification||705/6, 705/5, 705/13|
|International Classification||G06Q30/00, G06Q10/00|
|Cooperative Classification||G06Q30/02, G06Q10/02, G06Q10/025|
|European Classification||G06Q30/02, G06Q10/02, G06Q10/025|
|Jun 12, 2003||AS||Assignment|
Owner name: OUTTASK, INC., VIRGINIA
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:FREDERICKS, MICHAEL;DUNNICK, JOSEPH;GORODNICHEV, VALERY;AND OTHERS;REEL/FRAME:014166/0333;SIGNING DATES FROM 20030428 TO 20030501
Owner name: OUTTASK, INC.,VIRGINIA
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:FREDERICKS, MICHAEL;DUNNICK, JOSEPH;GORODNICHEV, VALERY;AND OTHERS;SIGNING DATES FROM 20030428 TO 20030501;REEL/FRAME:014166/0333
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