|Publication number||US7756744 B2|
|Application number||US 10/169,265|
|Publication date||Jul 13, 2010|
|Filing date||Jul 26, 2001|
|Priority date||Jul 31, 2000|
|Also published as||US7895078, US8452657, US20030158777, US20100312647, US20110196743, WO2002010998A2|
|Publication number||10169265, 169265, PCT/2001/687, PCT/IL/1/000687, PCT/IL/1/00687, PCT/IL/2001/000687, PCT/IL/2001/00687, PCT/IL1/000687, PCT/IL1/00687, PCT/IL1000687, PCT/IL100687, PCT/IL2001/000687, PCT/IL2001/00687, PCT/IL2001000687, PCT/IL200100687, US 7756744 B2, US 7756744B2, US-B2-7756744, US7756744 B2, US7756744B2|
|Inventors||Eyal Schiff, Tamir Koch|
|Original Assignee||Dotomi, Inc|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (19), Referenced by (31), Classifications (33), Legal Events (10)|
|External Links: USPTO, USPTO Assignment, Espacenet|
The present invention relates to data networks. More particularly, the invention relates to a user-driven communication system and method, which is useful for the direct communication of a services and goods provider with an Internet surfer, an Internet surfer with other surfers or interactive television (iTV) users.
The invention enables a surfer and/or an iTV user to influence, fully or in part, the advertising space content to which he is exposed while surfing the internet and/or using iTV.
Marketing over the Internet is a very large business. Many efforts and large sums are spent on advertising to surfers and keeping contact with clients. This is done in many ways, including the posting of banners, the pushing of advertisement in the form of web pages, such as Hyper Text Markup Language (HTML) pages, and the redirecting of surfers to specific sites in affiliates programs, and e-mail marketing of text or HTML pages.
The Internet community has begun to realize that some of the existing advertising schemes lack efficiency for a variety of reasons, all of which are rooted in the lack of interest of the surfer toward a large majority of the advertisements shown to him. The art has tried to solve this problem in many ways. For instance, pay-for-click schemes have been implemented, which pay the surfer for viewing an advertisement. An alternative approach is to attempt to determine the surfer's interests, by presenting him with information relating to issues found in web-sites that he has visited. However, all the prior art methods have not succeeded in overcoming the problem of decreasing attention of the surfer toward advertisements.
One approach to the personalization of the advertisements directed to a specific surfer provides for the learning of the surfing habits of a surfer. Such systems follow the surfer, learn his interests by acquiring data on the web-sites visited, and deduce therefrom potential user preferences. Advertisements are then displayed selectively to the surfer, based on such deducted preferences. These methods are of low efficiency, however, since not always a site visited is visited because of a voluntary interest of the surfer, and also because the deduction of the surfer's preferences is often incorrect. The result is that there is only a slight improvement, if any, in the interest taken by the surfer in the advertisements being shown to him.
A similar method is described in U.S. Pat. No. 5,933,811, in which the surfers are required to fill-in a profile, containing personal information which is then used to decide which advertisements to display to him. This system, as other prior art systems, are all based on the assumption that it is possible in this way to improve the correlation between the advertisements sent to the user and his actual preferences. This assumption has, so far, not produced sufficiently improved results. None of the prior art methods has provided a method by which the user is the one who requests messages from specific vendors to be shown to him, which is an aim of the present invention, as opposed to the methods described above in which the system decides what and when to show to him.
Advertising methods on iTV via a cable television operator, or direct broadcast satellite TV are similar to the advertising methods that were described hereinabove in accordance to the Internet, therefore all the above drawbacks applies to iTV as well.
Many methods have been provided in the art for the communication between different surfers. In this context, communication is intended to relate to communication during surfing and/or using iTV, and not to messaging methods which are not browser related, such as e-mail. The existing methods are limited to either billboards, in which one surfer can leave messages on a web site for every surfer to see, or chats of various types, in which a surfer can communicate on-line with one or more different surfers. Chat rooms often provide privacy options, that permit two surfers to carry out a private conversation. However, the art has so far failed to provide an efficient method by means of which a surfer may communicate off-line (or on-line) with another surfer, in a private manner, via their browsers, without the need to access a chat room or similar web-site.
It is therefore an object of this invention to provide individual communication methods and systems that overcome the problems of the prior art, and which allow an easy and effective communication to take place between a service or goods provider and a surfer.
It is another purpose of this invention is to provide individual communication methods and systems for permitting off-line (as well as on-line) communication between surfers, using their web browsers, without the need to employ additional systems, such as e-mail applications.
It is yet another object of the invention to provide a user-driven advertisement method and system which increases the effectiveness of advertisements that reach the user. Furthermore, where an ISP or portal has the choice of showing a surfer a number of banners, it will choose those banners desired by the surfer. In this way, undesired banners will not be shown to him, or the number of those will be reduced.
It is also an object of the invention to provide a system in which the user has control over the messages shown to him, to the extent that he may decide to block access to him through his portfolio, temporarily or permanently, at any time, simply by changing parameters in his portfolio, the nature of which will be explained below.
Another object of the invention is to allow advertisers to send personal marketing messages, the cost of which depends on “the value” of each segment of consumers receiving the messages, and allowing them to pay a different amount of money for the exposure of each group of consumers to a different advertisement.
A further object of the invention, is to create a mechanism that allows commercial companies to pay for the content that each of their different “valued” customers is receiving for free from content providers.
Other purposes and advantages of this invention will appear as the description proceeds.
The invention is directed to a method for messaging over a data network, comprising the steps of:
If the messages have a commercial value, the method further comprises the steps of:
Throughout this specification, everything that is said with reference to providers applies. Mutatis mutandis, also to portals, and the skilled person will easily appreciate the changes in procedures required when a portal is involved in the distribution of the messages, and the related appartitioning of revenues.
Preferably, the data network is the Internet. However, as will be appreciated by the skilled person, any other wide area network can exploit the invention, such as a cable television network, and the invention is therefore not limited to be used in any particular environment or communication protocol.
In a preferred embodiment of the invention the messages are displayed in a space of a web page belonging to a portal or web site, in which banners are normally displayed or destined to be displayed. This, as will be apparent to the skilled person, greatly increases the attention of the surfer to the advertisement and banner areas.
According to another preferred embodiment of the invention the information contained in the user's portfolio comprises an indication of a viewing priority for each Provider. According to still another preferred embodiment of the invention the message comprises an advertisement.
The terminal can be any device with Internet connectivity or with any other digital media connectivity, e.g., a Personal Computer (PC), a hand-held device, a cellular telephone or a TV set or equipment connected thereto. The advertisement should preferably be in a form that can be viewed on a graphical, textual or audio and/or video application which enables to view messages on the Internet or the like network, and should more preferably be in a form that can be viewed on a web browser page.
A preferred embodiment of the invention provides for the attachment of start and end dates before and after which the message cannot be displayed, to messages to be displayed. Furthermore, differential values for the displaying to specific customers or groups of customers can also be attached.
In another aspect, the invention is also directed to a system for messaging over a data network, particularly the Internet, comprising:
If the messages displayed have a commercial value, meaning that the provider may be willing to pay the user for displaying to him the messages, the system may further comprise:
The system may further comprise an additional server, said additional server comprising means for generating messages. The additional server can be, e.g., a Rich Media Campaign Server (RMCS).
The invention also encompasses a method for communicating between two or more users of a data network, particularly of the Internet, comprising the steps of:
All the elements described above with reference to the method apply also to the system, and are therefore not described again in detail, for the sake of brevity.
The user can be recognized in any suitable way. According to a particular embodiment of the invention, the user is recognized by saving a cookie on his terminal. This may be convenient, e.g., when the user accesses the AS system from a temporary terminal, such as a public terminal, in which the user logs-in into his portfolio, and requests that the browser from which he is temporarily surfing be identified as belonging to him for a limited period of time, whereby a “temporary cookie” is stored or kept on said temporary terminal. The user may then void the cookie by actively logging-out of the system.
According to a preferred embodiment of the invention the system comprises means for notifying the AS of the current identity of the person who is surfing from a computer at a given time. Said means may comprise, for instance, an external client, embedded sources or subroutines, ActiveX controls (wherein ActiveX is software modules that enables a program to add functionality by calling ready-made components that blend in and appear as normal parts of the program), or suitable browser plug-ins or components.
The system of the invention may function as a stand alone person-to-person communication system not connected to an advertising messaging system, and does not necessarily have to be connected to a server that provides advertising services, although it may be convenient in many cases to do so.
Throughout this specification, the following definitions are employed:
Looking now at
The plurality of users, U1-Un, are registered users and possess an account on the AS, and, of course, have connectivity to the AS through any type of communication system.
The Plurality of providers and any other senders, P1-Pk, can send content to the AS by any type of communication system or by the RMCS.
A Plurality of portals, PO1-POm, provide users with their own contents, as well as with content obtained from the AS, which includes the contents that were stored by the providers in the AS.
In the example of
Looking now at
The plurality of users, such as an Internet user U1, an iTV user U2 and a cellular user U3, are registered users and possess an account on the AS, and, of course, have connectivity to the AS through any type of communication system, such as Internet, iTV, cellular etc.
The providers and any other senders, can send content to the AS by any type of communication system or preferably by the RMCS. Each provider can have its own RMCS with which he connects to the AS, or a provider may connect to the AS via a public RMCS. Public RMCS, may be used also to deliver messages between registered users.
A Plurality of portals, PO1-PO3, provide users with their own contents, as well as with content obtained from the Ad server, which includes the contents that were stored by the providers in the AS. The Ad server is connected to the AS that provides it with message to display.
The RMCS is used for designing the template based message to be sent to one or more users, such as users U1-U3. RMCS may use any available clients database, whether the database is local or remote. In
The process of sending a template based message is based on a clients database, such as a CRM like database of customers, to a segment of the clients population from that database. This process is basically comprised of a marketing entity deciding the criteria by which a segment of population will be chosen. Next, a template or templates of messages are attached to that population (or parts of it). The following stage at the RMCS is building the corresponding file that holds all that relevant information and sending it to the AS to start the process of showing the relevant message to the relevant surfer (i.e., to one or more users among users U1-U3) with the relevant information. According to the preferred embodiment of the present invention, the way of displaying the messages to the users is non-intrusive and has the pre-requisite of the user's consent to showing him the messages.
The process is initiated by a user who registers with the AS and receives a unique identifier user name and password. The user's registration to companies process is schematically shown in
One way to generate a list is illustrated in
According to another preferred embodiment of the invention, illustrated in
This can be done in several ways. For example, the company can store information about an AS of a user (i.e., AS ID) and send it later on to the AS using the RMCS when it initiate a message sending process. Another possible way to operate is for the company or the AS to open a form that updates both the company database and the users portfolio on the AS.
An alternative way to operate is a system in which the company outsources the surfer registration process to a third party, or even to the AS itself.
The plug-in can be a Microsoft Explorer Rebar Control, or a cellular phone plug-in, or a set-top box plug-in. The AS can allow the user to give a unique name chosen by him, to the URL address that he sends to his portfolio. According to another preferred embodiment of the invention, a Name Server can be provided, with which the plug-in of the browser may communicate. The purpose of the Name Server is to provide a standardized naming system to all URLs. If, for instance, a user decides to click button 200 while he is in an inner page (low level) of a provider's web-site, it may be necessary to analyze the URL so as to extract therefrom the useful part, needed to identify the provider. For example, assuming that the URL line has, at the time of clicking, the following information:
http://patimg1.uspto.gov/.piw?Docid=05953504&-homeurl=http%3A%2F% 2F188.8.131.52%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO1%2526S ect2%3DHITOFF%2526d%3DPALL%2526p%3D1%2526u%3D%2Fnetaht ml%2Fsrchnum.htm%2526r%3D1%2526f%3DG%2526l%3D50%2526s1%3D‘5.953.504’.WKU.%2526OS%3DPN%2F5.953.504%2526RS%3DPN%2F5 .953.504&PageNum=&Rtype=&SectionNum=&idkey=4C1097DEFE97
which is the URL for the image of U.S. Pat. No. 5,953,504 at the USPTO web site, but all that the user is interested in is adding the URL of the USPTO to his portfolio. There is, therefore, a need to identify the parts of the URL that can be ignored, which is a relatively simple task, thanks to the slash marks at the beginning of the URL. However, even when removing all the part of the URL right of the third slash mark, the remaining URL is: http://patimg1.uspto.gov/, which is not the desired URL. The desired URL is http://www.uspto.gov/. It is therefore convenient to provide a Name Server, in communication with the plug-in, which can receive the URL saved by the plug-in when button 200 of
According to an embodiment of the invention, The user can add any URL that he wished to his portfolio. The AS can open a section in a web site that allows Providers who own a specific URL to go and see the increasing number of users that requested to add this specific URL to their portfolio. When a Provider decides that it wishes to communicate with these, anonymous yet, AS users, the company will receive from the AS a list of all the users who have asked to register with their AS ID and the proper URL page in its web site that they decided to add it to their portfolio. The company then send through the AS a message to all these users requesting for other details that would match the AS ID to the customer ID in it's internal systems, but the company can also send non-personalized messages to these users, like product announcements, company news, etc. An alternative way can be that the AS would allow the users to store their personal data on the Plug-in, and as soon as the company start to activate the database of users who have registered it, the AS will contact all their plug-ins and instruct them automatically to send the user data to the RMCS which will then transfer it to the proper place of the consumers contact details.
This system is an alternative way for companies, other than making users to fill forms and request information.
According to still another preferred embodiment of the invention (not shown), it is possible to register with a service provider without being connected to the AS. This is simply done by a registered AS user, by giving his personal username at the AS to any provider which he wishes to include in his portfolio, at a physical location of the provider. An example may be, for instance, the filing-in of a suitable form in a shop, exhibition or on a flight, or registering in a special apparatus by typing in the AS ID details, or even synchronizing a bluetooth mobile device pre-configured to transfer AS ID while visiting a shop. The form is then used by the service provider to add itself to the user's portfolio. Knowledge of the user's username is treated in this case as an assurance that the user has given his permission to such addition, but the AS can further request the user to confirm each company registration and only then permit to add the sender to the user's portfolio of authorized senders Of course, the user may at any time, remove any service provider or sender from his portfolio.
According to a preferred embodiment of the invention, the AS creates for the user a global advertising number (the “AS ID”) that the user can use in a variety of systems, in any way that he chooses, and which he can transmit to any provider. The user can add this number to his business card and turn it into a new means of communicating with him. In this way, any organization wishing to send announcements of new products or services to the user, can do so by sending them either to his e-mail account, or to his Instant messaging number, or using the AS number. A form of an AS ID can be for example “eyals&yahoo.com”, using the “&” instead of “@” in e-mail addresses. In such circumstances, a user that has already an e-mail account or any kind of user account which is password protected with a portal, can be automatically generated with a default AS ID name which will make him easier to remember. The AS then can start receiving immediately messages for that specific user, and establish a list of companies that have that specific user e-mail address, and wants to send him messages to his AS account. As soon as the user activates his account for the first time, he will see a list of companies that want to send him messages via the AS. The user can change his AS ID to be very different from his e-mail address, so that companies that know his AD ID will not be able to send him unsolicited e-mail messages, but still the AS can put for user confirmation any request to send messages from companies knowing his e-mail address, and that try to use the AS ID with change of the separator (& replacing @, in this example).
According to a preferred embodiment of the invention an ISP (Internet Service Provider) can transfer to the AS the messages that are sent to his e-mail account users in a format to be presented by the AS. The ISP will then share with the AS revenues that are generated from messages presentation.
The personal list is called, in the examples of this specification, “iWant2C” (I want to see) list (hereinafter also referred to as “the list”, or “the user's list”).
Returning now to
According to a preferred embodiment of the invention, the user can put into his list of authorized senders any company identification (i.e., COMPANY ID) or other AS ID from which he wishes to receive messages. In this way, if the AS is requesting user confirmation of each new sender who wants to transfer messages to that specific user, the AS will then automatically transfer the name authorized by the user into the senders list without need for another confirmation. In this way, users can receive requests by e-mail from their friends or companies to authorize them, do so, following which the friends can immediately send him messages.
The user's portfolio is shown in
The AS can also give the user the option to see the history of his messages, and it can give the user the option of naming different devices to which the user wishes to forward his messages. For example, if the user is surfing from a computer at home, a computer at work, a cable television at home, a mobile device (e.g., a mobile phone), the user can assign a different name to each device. The user can remotely control from his account the messages sent to different devices, and when changing a device (e.g., leaving work) he may prevent the device from receiving messages for a predetermined period of time, although it might still have the AS identity (cookie, plug-in, etc).
As stated, according to a preferred embodiment of the invention the consumer can delete any provider from the providers list at will. This procedure can be effected in any suitable way, and different ASs may choose to use different unsubscribe or removal schemes. For instance, removal from the user's portfolio may block the forwarding of messages to the user, or may delete the association of the user with a give service provider altogether. The AS can alert the provider that the user has deleted his name from his portfolio, and the provider can use this information as a sign that the user is dissatisfied with the service.
According to a preferred embodiment of the invention, the user can state to each provider whether he allows the provider to deliver third parties messages to him. The providers may want to send to the user messages and offers of third parties that are their suppliers or partners, and the AS can let the user decide whether he allows the provider to do so. The provider will, of course, offer the user benefits to cause him to agree to the receipt of such third parties messages. Of course, the user may also block such options.
According to the invention, the user participates in the advertising process by himself and, in fact, is in command of the process, since he will not see via the AS system messages originating from any advertisers that he has not chosen to see. This participation of the user is rewarded with benefits by the advertisers who provide different benefits to the user and even may pay for sending the messages, but it also helps the portal to sell the advertising space at higher prices, because a user that has not requested that personal messages be delivered to him using this communication channel via the AS, will be presented by the portal with other, non-specific advertisements, sold at lower prices. The AS system may be operated by a portal like Yahoo, AOL, Lycos, or by an advertising network on behalf of the portals. According to the particular embodiment shown in
According to a preferred embodiment of the invention, the provider can pay a fixed amount for all the messages that he sends through the AS, but he can add “content points” for each user according with his value to the company. This content points can be bought from the AS and shown to the user, and this is a convenient way to enhance his relationship with, and loyalty to the company.
One of the possible processes involving payment of money, according to one preferred embodiment of the invention, is schematically illustrated in the flow-sheet of
The mechanism according to which the various banners are shown to the user will now be explained, using the following example. A registered user of a certain AS reached a certain media broadcaster that is connected to that AS network (i.e. portal or a content provider). If the portal chooses to check the availability of personal messages to this user, it creates a connection to the AS server. The AS server, according to a preferred embodiment of the invention, is familiar with the message senders from which the user requested to see messages.
The AS comprises a list of parameters, according to a set of rules agreed between it and the portal. This list of parameters can contain the total number of personal messages for that specific user, the total value of such messages, the number of user-to-user messages, the messages that bear no price (messages could bear no price if the AS allowed it, for example, if they are promotional messages, or user-to-user messages etc.) and the priority defined by the user for a specific provider.
The portal or an AD Network serving banners to this portal can decide to accept the list of banners, to reject it totally and to show banners from other sources, or to renegotiate on the fly some of the parameters offered by the AS, for example refusing to show the free messages, and taking only paid messages.
The AS assumes the negotiation with the portal succeeded, and needs now to serve the portal with messages. At this time, the AS can check queuing messages, for instance as shown in
The system of the invention can also be used to provide communication between two or more users over the Internet. This can be done through the AS server used for advertisement purposes described above, or independently. The personal messages between users can be partly sponsored and divided between the message sponsor and the message sender, and it doesn't have to include a link like banners usually have, or it can have a link to the sponsor web site. Personal messages can have a small print on it “sent by AS 123456 member”, and with each forwarding of a message between subscribers, the AS can change the sender's name, so that the new sender identity will be embedded in the message. As will be apparent to the skilled person, a system that enables users to put personal banners in a space that was used for advertising purposes only, creates a more close relation of users to a web site, and enhances attention of the users to the advertising space. Additionally, as explained, this creates a new means of communication between two surfers that is application or site independent. The skilled person will thus easily appreciate these unique advantages of the invention.
In order to permit communication between surfers, a user's and a sender's interface must be prepared, similar to that explained with reference to
The user can send messages using a web browser, or other desktop application or browser extensions. The user application that sends the messages can be connected to an interface on the AS, that enables an inexperienced surfer to edit and create high quality messages. Examples for these applications are, e.g., a banner editor, a video editing software, a 3D animation editor, a set of ready made banners.
In the right frame of
A more flexible e-mail messaging option is shown in
Messages of the type shown above can be sent only by and to registered users in the AS system. A user will decide who are the persons (or entities) from which he is willing to receive messages, and will include them in his portfolio. This is illustrated in
In many instances, more than one person surf from the same computer at home or at work. According to a preferred embodiment of the invention the user is able to notify the AS the current identity of the person who is surfing from a computer at a given time. The notification can be effected in any suitable way, e.g., by an external client, and embedded source or subroutines, by ActiveX controls, or by any other suitable browser plug-in or components, or by instructions send from a set-top box to an AS sever of a cable operator. The AS will then change the messages appearance according to the portfolio of the person surfing the computer or watching television. This situation is illustrated in
The invention is by no means limited to the use through any particular Internet connection system or terminal. According to a preferred embodiment of the invention the user is recognized by the AS system using a cookie saved on his terminal. However, a user may also access the system from another terminal, such as a public terminal. In this case, the user logs-in into his portfolio, and requests that the browser from which he is temporarily surfing be marked for a limited period of time (e.g., 2 hours). Thus, a “temporary cookie” (i.e., a cookie with a expiration date) is stored on the terminal, which is no longer valid after the given time, In this way, any non-authorized user accessing the terminal at a later time will not see the user's messages. Of course, the user may also void the cookie by actively logging-out of the system. According to this preferred embodiment of the invention, personal messages can follow a subscriber wherever he is located in the world. The skilled person will easily recognize the importance of this option to traveling surfers.
The person to person communication system must not necessarily be connected to an advertising messaging system, and it may exist as a stand alone system. For instance, a publisher (Portal) may provide such a system free of charge, in order to make users to pay attention to the advertising space. In this case the message senders will not necessarily be charged with money, or will be charged only after sending a certain amount of banners. A number of publishers can join and use this AS system, as described above, in order to provide a benefit to the users of this group of portals.
As will be appreciated by the skilled person this system provides capabilities never before obtainable in the Internet, and greatly enhances the usefulness of the World Wide Web as a convenient means of communication between individuals.
The invention permits to obtain other important advantages, and to provide useful systems. One example of such a system is the RMCS. This server functionality allows a corporation to carry out a rich media message sending using various advertising spaces in digital devices, via the AS. The RMCS functionalities described below can be:
When operating in this system, the company collects from the user his AS ID, and updates his user account in its internal systems, with that number. This number is equivalent to the customer E-mail address, cellular phone number etc. This information can be sent to the RMCS that checks with the AS if such user exists, or it can be sent to other applications that support the company web site. (Such applications from companies like BroadVision Inc., Vingette, etc.)
Upon its decision to initiate a message sending process, and to send messages to customers, the company will sort the consumer participating in that sending process, defining queries by any behavioral action or purchase activity stored with respect to the consumers in the company database.
Personalized messages with individual parameters presented in advertising space is obtained as follows:
At the company side, the company has to generate one or more data files, such as an eXtensible Markup Language (XML) data file, coupled with a template or set of templates marked with the exact places the data should be integrated for every specified user.
The RMCS keeps the content of the template files together with the data file, the content of these files comprises the connection between each customer and the relevant template. These files are then sent to the AS to be rendered at the proper time when the need for presenting a message based on that information to a specific customer.
The relaying of the messages is rendering all the messages after the data was constructed in the RMCS, hence creating a number of messages equivalent to the sum of the different templates times the number of customer per each template. For example, three different templates for one hundred customer, where fifty of them are destined to view all the templates, twenty five more will view only two templates, and the remaining twenty five will view only one template. In total there will be: 3*50+25*2+25*1=225 different personalized messages. These ready messages will then be sent to the AS to be displayed at the proper time to a specific customer.
Whenever a Portal, such as PO1 informs the AS that it is looking for a message for a specific AS user, the message is either generated on the fly according to the information received from the data file and the template or pulled from the ready made pool, and is provided to the AD Server, or to the user directly if the AD Server makes a redirection of the user request for advertisement.
In order to create the company's messages sending process data, and to transfer it into a database of the AS, as a first step the person defining the messages sending process, builds the query, based on the company's database, and user behavior analysis (i.e. creating population segments), and inserts the result of this query (i.e. the customers population) through the RMCS API into the set of tables on the company's local server, whence it is sent to the AS.
An alternative method to send messages definitions is to initialize and manage the messages sending process through the RMCS, installed within a web site of the AS (i.e., ASP model).
Since both methods of sending messages require the particular predefined format for template based message sending (e.g., the XML file format), the company, that sends its message content data through the AS site should be able to create all the necessary data in the required format. This requires receiving all the relevant messages sending process data from the company's database and/or from an additional database, such as an advertising agency, and thereafter transferring this information to the AS, by a secure protocol. In general, security precautions are always taken when operating according to the invention, but these are conventional measures that are known in the art and, therefore, are not discussed herein in detail.
The RMCS may requests several types of data, such as the following:
According to an embodiment of the invention, the RMCS may decodes the pre-received layout definition in order to automate the dynamic insertion of the related information, for example, the username, the user's age, etc., into the pre-prepared template, in a supported format, such as Graphic Interchange Format (GIF), Motion Picture Experts Group (MPEG), Flash (of Macromedia Inc.), Short Message Service (SMS) etc. For example, the template layout for the image format can be defined as the following:
The layout structure of the template contains the essential information of the attributes describing where the relevant data will “be pasted” into the final advertisement:
The message's generator, in the RMCS, determines what will be inserted, where it will be inserted etc. It refers to the different media types and the technological solutions for each of the mentioned types. For instance, there are several generators for the different types of the cellular phone, according to the application kind, such as WAP, I-mode and other technologies. In practice, the message generator consolidates the above messages sending process characteristics with the Publisher demands to further real time messages sending process implementation. It might also contain only an XML file with the data coupled with a template file like in the instance of Flash based messages where no engine for creation is necessary.
According to a further embodiment of the present invention, the RMCS may also operate as a customer satisfaction and opinion measurement tools. In this embodiment, a customer may reply (to what he has been asked for from the RMCS) from his interface (e.g., a PC, a TV remote control etc.), and still remains in the same web pages or television program. The RMCS receives the answers and transform answers into a report (e.g. graph) for managerial purposes, and updates the user account with his answers. The company is able to execute another messages sending process that relies on answers the customer previously answered. For example: customer ‘A’ may be asked, “What do you think of This Cellular Phone?”, and his answer will be added to his customer account at the company database.
If a company has its own CRM system, its messages sending process manager may use the data from the CRM system to create a template based message process and launch it via the AS through the RMCS installed on its local server. All the relevant resulting logs from the messages sending process will be relayed back to the CRM system for further analysis. These logs can contain messages sending process data, e.g. surveys to which the user responds, by clicking a choice in a multiple answer selection type of question, number of exposures, time of exposure etc.
Parameters will be sent from the AS though the RMCS back into the provider's CRM system, for instance:
According to another further embodiment of the present invention, the system may have an additional component that will operate as a customer defection sensitivity engine. This component can be implemented on the AS and on the RMCS, and it may fulfill a combined solution to alert a company that a customer is dissatisfied and is not willing to receive messages from it any more. The user will mark the company on his portfolio with “Block Sender” or “Delete Company”, and the AS will send to the RMCS an alert indicating the customer AS ID. The RCMS will match the AS ID to the company ID and will freeze or delete the customer AS ID.
Following such action, the RMCS will search for other automatic procedures defined for that customer segment. For example, “IF The ‘Customer ID’ ‘annual purchases’ are higher than 1500USD, then alert customer service clerk D (e.g., by e-mail)”.
According to another embodiment of the present invention, a third-party joint ventures may also use the RMCS for sending messages. This optional capability of the RMCS is used in order to enable partners and suppliers of the company to execute messages sending processes via the AS to customers, following any interaction with the company.
The RMCS will allow queries to limited data on the company database, following a messages sending process via the AS. For example: A Hotel chain “Best Resorts” cooperating with an international Airline will present the following query to the RMCS “All passengers traveling to Germany” and “from 1/8/2001 to 15/9/2001” and “first Class” And have “AS ID”. The result will be for example “1198 customers”. The RMCS will store a file with the AS ID numbers in a separate file “Best Resorts Hotels offer for 8-9/2001 Travelers to Germany”. The RMCS will send this file with the proper advertisement given by Best Resorts to the AS. A third party can cover the messages sending process payment, and the RMCS file sent to the AS will reflect it in the appropriate place. Surfers will be offered the chance to pre-block this option when adding a company.
According to another preferred embodiment of the invention any advertiser who does not have access to a customer's database will request from another entity, which does have access to the data base, to perform a “manual” selection of data for a given messages sending process. The advertiser can make its request by e-mail and the messages will be forwarded on the basis of the request.
While embodiments of the invention have been described by way of illustration, it will be understood that the invention can be carried out by persons skilled in the art with many modifications, variations and adaptations, without departing from its spirit or exceeding the scope of the claims.
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|Apr 7, 2003||AS||Assignment|
Owner name: CONSUMER MEDIA COMPANY, INC., THE, DELAWARE
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