|Publication number||US8156042 B2|
|Application number||US 10/926,779|
|Publication date||Apr 10, 2012|
|Filing date||Aug 26, 2004|
|Priority date||Aug 29, 2003|
|Also published as||US20050125317, US20120233071|
|Publication number||10926779, 926779, US 8156042 B2, US 8156042B2, US-B2-8156042, US8156042 B2, US8156042B2|
|Inventors||Nathaniel W. Winkelman, III, Susan E. Flannery, Daniel C. White, Margaret A. Nyland, Evan D. Klopp, Thomas R. FitzMacken|
|Original Assignee||Starbucks Corporation|
|Export Citation||BiBTeX, EndNote, RefMan|
|Patent Citations (144), Non-Patent Citations (16), Referenced by (15), Classifications (31), Legal Events (3)|
|External Links: USPTO, USPTO Assignment, Espacenet|
This application claims the benefit of Provisional Application No. 60/499,108, filed Aug. 29, 2003, the benefit of which is hereby claimed under 35 U.S.C. §119.
The present invention relates generally to enhancing the use of a stored value card for both the merchant and the purchaser. More specifically, the present invention relates to automatically reloading an account associated with a stored value card with additional funds.
A stored value card (SVC) is a card that is presented by a purchaser to a merchant to purchase merchandise at a point of sale (POS) location in lieu of cash, credit card, or other payment method. The SVC card is associated with a pre-paid account having a cash balance. Each time the SVC card is presented at the POS, the account is debited by the amount of the sale. When the cash balance is depleted, the card is typically discarded by the purchaser or card holder.
The SVC card is beneficial to the purchaser as it provides the convenience of a credit or debit card without having to maintain a credit or checking account at a financial institution. The SVC card is also beneficial to the merchant, since it facilitates the sale of merchandise using existing POS systems, and is generally faster and more secure than cash or paper check transactions.
The SVC card has other advantages as well, such as enabling the tracking of purchases by particular purchasers for marketing or incentive programs. For example, instead of providing a paper-based frequent purchaser card, a merchant can automatically track the number or dollar amount of purchases made with a particular SVC card, and reward the purchaser with free or discounted merchandise after making a certain number of purchases or reaching a certain dollar amount.
Nevertheless, the SVC card has its limitations. For example, the purchaser may present the SVC card without realizing that the cash balance is insufficient to complete his or her purchase. If the purchaser cannot provide another form of payment, the sale may be lost. Even if the purchaser can provide another form of payment, the transaction for the sale takes longer, inconveniencing the purchaser and other waiting customers. The purchaser may also fail to get incentive program credit for the purchase that might otherwise have been made using his or her SVC card.
A method is provided to automatically reload a stored value card (SVC). In one embodiment, after determining that an event related to an SVC has occurred, a balance of an account associated with the SVC is automatically incremented by an amount authorized by the customer. The event may be one or a combination of events, such as a balance that has fallen below a threshold level, or the arrival of a predetermined date on which automatic reloading is to occur. In one embodiment, the holder of the SVC is automatically notified that the balance has been incremented. An apparatus and system are also provided to carry out the method.
The foregoing aspects and many of the attendant advantages of this invention will become more readily appreciated as the same become better understood by reference to the following detailed description, when taken in conjunction with the accompanying drawings, wherein:
To facilitate the sale of merchandise using an SVC, a method, apparatus and system are provided to automatically reload an SVC account associated with the SVC in accordance with previously specified data associated with the SVC account. The data include, but are not limited to, pre-authorized reload amounts, payment method, and triggering events. Reloading an SVC entails purchasing additional dollar amounts or “value,” which are added to the existing SVC account.
In the following paragraphs, various aspects and embodiments of the method, apparatus and system will be described. Specific details will be set forth in order to provide a thorough understanding of the described embodiments of the present invention. However, it will be apparent to those skilled in the art that the described embodiments may be practiced with only some or all of the described aspects, and with or without some of the specific details. In some instances, descriptions of well-known features may be omitted or simplified so as not to obscure the various aspects and embodiments of the present invention.
Parts of the description will be presented using terminology commonly employed by those skilled in the art to convey the substance of their work to others skilled in the art, including terms of operations performed by or components included in an SVC system. As well understood by those skilled in the art, the operations typically involve examining, storing, transferring, combining, and otherwise manipulating data associated with an SVC. The term system includes general purpose as well as special purpose arrangements of these components that are standalone, adjunct or embedded.
Various operations will be described as multiple discrete steps performed in turn in a manner that is most helpful in understanding the present invention. However, the order of description should not be construed as to imply that these operations are necessarily performed in the order they are presented, or even order dependent.
Reference throughout this specification to “one embodiment” or “an embodiment” means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, appearances of the phrases “in one embodiment” or “in an embodiment” in various places throughout this specification are not necessarily all referring to the same embodiment.
Before an SVC can be automatically reloaded with additional funds, the SVC must first be purchased. Using the SVC system 100 shown in
As shown in
The customer requests to purchase an SVC by presenting the SVC to, or requesting an SVC from, a sales clerk operating the POS terminal 102. The customer requests that a certain dollar amount or “value” be “stored on” a stored value card. In other words, the customer requests that the card be activated and that the requested dollar amount or “value” be added to an account to which the SVC account number has been assigned.
The POS terminal 102 initiates an SVC purchase transaction by sending SVC purchase transaction information to a managerial workstation (MWS) 104 typically located in the retail store. Since there may be more than one POS terminal 102 located in a retail store, each POS terminal 102 is typically connected via a local area network to the MWS 104. Upon receipt of the SVC purchase transaction information, the MWS 104 sends the transaction information to a centralized retail support center (RSC) server 106, e.g., via a wide area network connection. The RSC server 106 then transmits the SVC purchase transaction information to an SVC processor server 110 that processes the transaction and adds the requested value to an account to which the SVC account number is assigned. The SVC processor server 110 does not, however, cause any funds to be transferred between the customer and the retail store. Such funds transfer is caused upon completion of a tender or payment transaction. More specifically, upon completion of the purchase transaction by the SVC processor server 110, the POS terminal 102 initiates a payment transaction, i.e., either a debit/credit transaction or cash transaction, in order to secure payment for the card. If a debit/credit transaction is initiated, the POS terminal 102 obtains debit/credit card approval from a payment processor server 108 via the MWS 104 and RSC server 106. If the payment transaction is a cash transaction, the sales clerk simply enters the cash amount paid via the touchscreen of the POS terminal 102 and deposits the cash in the cash drawer.
Those skilled in the art will recognize that in other embodiments of the present invention, SVC purchase transactions, automatic reload transactions (as will be described below) and/or payment transactions could be sent directly from the POS terminal 102 to the RSC server 106, rather than being routed through the MWS 104. Further, in yet other embodiments of the present invention, the purchase transaction or automatic reload transaction could be communicated directly from the POS terminal 102 to the SVC processor server 110, and the payment transaction could be communicated directly from the POS terminal 102 to the payment processor server 108, rather than routed through the RSC server 106.
Once an SVC has been purchased and thus activated, the SVC holder, or other party associated with the SVC, such as an individual or corporation underwriting the card on behalf of the holder as a gift or benefit, may request that the SVC card (or more specifically, the SVC account associated with the SVC) be automatically reloaded in accordance with certain account preferences designated by the card holder or other party associated with the card. When choosing account preferences for the automatic reload option, the SVC holder may specify pre-authorized reload amounts, payment methods, and/or triggering events for adding additional funds to the SVC account. In alternative embodiments, the SVC account preferences for a given SVC card may be predetermined by the original SVC purchaser, e.g., a corporate sponsor, for a limited time period, such as when an SVC is issued as a gift.
The request to automatically reload the SVC is communicated to the RSC 106 from the POS 102, kiosk 112 or computer 116 in the form of an automatic reload transaction 118, referred to herein as an auto reload transaction 118. The auto reload transaction 118 may be transmitted in any format, either in single or multiple transmissions, as long as the transaction is capable of being processed by the automatic SVC reloader 300, and conveys to the RSC 106 preferences relating to how, whether, and when a particular SVC should be automatically reloaded. In the illustrated embodiment, the automatic SVC reloader 300 resides on the RSC server 106 and controls the automatic reloading function. However, those skilled in the art will appreciate that in other embodiments, the automatic SVC reloader 300 may reside on the SVC processor 110 and/or MWS 104, without departing from the scope of the claims that follow.
Upon receipt of the automatic reload transaction 118 by the RSC 106, the automatic SVC reloader 300 stores the preferences relating to how, whether, and when a particular SVC should be automatically reloaded into an automatic reload profile. If, as will be described in more detail below, the automatic SVC reloader 300 subsequently determines that a particular SVC should be automatically reloaded in accordance with the previously stored preferences, the automatic SVC reloader 300 initiates a process to cause additional funds to be added to the SVC holder's account. In the illustrated embodiment, the RSC 106 provides another automatic reload transaction 118 to the SVC processor 110 containing the pre-authorized reload amount, payment methods, and billing information as obtained from the previously stored preferences in the automatic reload profile. The SVC processor 110 completes the automatic reload transaction by adding the additional funds to the SVC holder's account.
The SVC automatic reloader 300 further causes the generation of a payment transaction for the pre-authorized reload amount. In the illustrated embodiment, the RSC 106 generates the payment transaction, e.g., a debit/credit transaction, and submits the payment transaction to the payment processor 108 for approval. Once approved or denied, the SVC automatic reloader 300 may further cause the generation of a notification to the party associated with the SVC that the card has been reloaded or not reloaded, as may be the case. For example, in the illustrated embodiment, the RSC 106 may generate an electronic mail message to be delivered to the SVC card holder via the Internet 114.
While aspects of the invention may be described in terms of programs executed by a server computer, those skilled in the art will recognize that those aspects also may be implemented in combination with other program modules. Generally, program modules include routines, programs, components, data structures, etc., that perform particular tasks or implement particular abstract data types.
With reference to
A number of program modules may be stored in the storage medium 216 and system memory 206, including an operating system 232, one or more application programs 234 such as the application programs comprising the automatic SVC reloader 300, and program data 238, such as the program data comprising the data related to an SVC account.
A user may enter commands and information into the server computer 202 through input devices 240 such as a keyboard, mouse, or the like. These and other input devices are often connected to the processing unit 204 through a user input interface 244 that is coupled to the system bus, but may be connected by other interfaces (not shown), such as a universal serial bus (USB).
A display device 258 is also optionally connected to the system bus 208 via a display interface 256. While illustrated as a stand-alone device, the display device 258 could be integrated into the housing of the server computer 202. Furthermore, in other computing systems suitable for implementing the invention, the display could be overlaid with a touch-screen. In addition to the elements illustrated in
The server computer 202 may operate in a networked environment using logical connections to one or more remote computers, such as a remote computer 246. The remote computer 246 may be another server, a personal computer, a router, a peer device, or other common network node, and typically includes many or all of the elements described relative to the server computer 202. The logical connections depicted in
When used in a LAN networking environment, the server computer 202 is connected to the LAN 248 through a network interface 252. When used in a WAN networking environment, the server computer 202 may include a modem 254 or other means for establishing communications over the WAN 250, such as the Internet. The modem 254, which may be internal or external, is connected to the system bus 208 via the user input interface 244. In a networked environment, program modules depicted relative to the server computer 202, or portions thereof, may be stored in a remote memory storage device. It will be appreciated that the network connections shown are exemplary and other means of establishing a communication link between the computers may be used. In addition, the LAN 248 and WAN 250 may be used as a source of nonvolatile storage for the system.
In one embodiment, the auto reload profile 412 comprises profile data 414, including an SVC account number 416 associated with the valid SVC account, and numerous data values comprising the automatic reload preferences entered by the SVC holder, e.g., via the user interface described in more detail below in connection with
In an embodiment of a batch processing implementation, the automatic SVC reloader 300 and auto reload profile 412 are stored on the RSC 106, and the auto reload profile 412 is transmitted to the MWS 104 or the SVC vendor 110, as needed to perform the automatic reload functions of the automatic reload process 500 on a periodic basis, e.g., once per pay. Alternatively, the auto reload profile 412 may be stored and used exclusively by the RSC 106. Other configurations to store and transmit the auto reload profile 412 may be employed without departing from the scope of the claims that follow.
For example, in a real-time implementation of the automatic SVC reloader 300, the setup process 400 and auto reload profile 412 may reside on the MWS 104 or RSC 106, but the reload process 500 may reside on the SVC processor 110 so that the SVC processor 110 may implement the automatic reloading functions in real-time. In yet other embodiments, the setup process 400, auto reload profile 412 and the reload process 500 may all reside on the SVC processor 110 so that the SVC processor 110 controls both the setup and reload functions of the present invention in real time.
Similar to the batch implementation, in a near-real time implementation, the automatic SVC reloader 300 and the auto reload profile 412 may reside on the RSC 106. However, reload may occur at a greater frequency, e.g., more than once per day, than in the batch implementation. Those skilled in the art will recognize that the auto reload profile 412 and the automatic SVC reloader 300 may reside on any component of the SVC system 100 deemed suitable, depending on, for example, the transaction processing speed desired (e.g., batch, real time or near-real time). Moreover, the components of the automatic SVC reloader 300 (i.e., the setup process 400 and the reload 500) may be separated and stored on different components of the SVC system 100, also depending on design requirements, without departing from the scope of the claims that follow.
Now that the setup process 400 has been described, the automatic reload process 500 of the automatic SVC reloader 300 will be described in more detail.
As noted in
For example, in batch mode implementation, the SVC transaction data 504 for multiple SVC accounts is provided to a RSC 106 in a batch at predetermined intervals. When received, the auto reload process 500 reviews the SVC accounts to determine which ones may be eligible for automatic reloading. The account balances of those accounts determined to be eligible for automatic reloading are incremented prior to the next batch interval. In a real-time implementation, the SVC transaction data 504 for individual SVC accounts is provided on demand to the auto reload process 500, such as when the SVC is presented at a POS location to pay for merchandise. When the SVC account is determined to be eligible for automatic reloading, the account balance is incremented immediately. In a near real-time implementation, the SVC transaction data 504 for individual SVC accounts may also be provided on demand to the automatic reload process 500, such as when the SVC is presented at a POS location to pay for merchandise. However the account balance may not be incremented immediately, but rather a short time later, preferably prior to the next presentment of the SVC at a POS location.
Regardless of the mode of implementation, the auto reload process 500 continues at decision block 508 to determine from the preferences stored in the auto reload profile 412 whether automatic reloading functionality is currently enabled for the SVC account in question. As shown in
Alternate embodiments may employ other means of determining whether automatic reloading functionality is currently enabled without departing from the scope of the claims that follow. For example, the start and stop date 424 may be stored in the profile 412 when the SVC is underwritten by a third party as a gift or promotional card. In that case, the auto reload process 500 determines whether automatic reloading functionality is currently enabled by examining whether the current date is after the start date, or within the range indicated by the start and stop dates as appropriate.
Once the automatic reload process 500 determines that automatic reloading functionality is enabled for the SVC account in question, the process continues at block 600 to perform trigger event processing. Trigger event processing is described in further detail below in
As shown in
In the illustrated embodiment, the trigger event process 600 determines if the trigger event 418 stored in the auto reload profile 412 is a date-based trigger event. In other words, the trigger event process 600 determines whether the SVC holder set an account preference to automatically reload his or her account upon a particular date and/or time. If so, the trigger event process 600 continues at decision block 608 to determine whether the current date is equal to the reload date specified by trigger event 418 stored in profile 412 for the SVC in question. This includes, for example, determining whether the current date is a certain day of the week or month that matches the reload preferences represented in the trigger data 418 of the auto reload profile 412, such as Monday of each week, or the first of each month, etc.
If the trigger event is not date-based, the trigger event process 600 continues to decision block 606 to determine if the trigger event is balance-based. In other words, the trigger event process 600 determines whether the SVC holder set an account preference to automatically reload his or her account based on a particular account balance. If so, the trigger event process 600 continues at decision block 610 to determine whether the current balance has fallen below a reload threshold balance specified by the trigger event data 418 of the auto reload profile 412 for the SVC in question. Other criteria for comparing the balances may be employed without departing from the claims that follow, such as determining instead whether the current balance has reached or fallen below the threshold amount.
Returning to decision block 606, if the trigger event is neither date- or balance-based, the illustrated embodiment of the trigger event processing subroutine 600 simply defaults to setting the trigger event flag off in a preparatory block 614.
When the trigger event process 600 has determined that the triggering event has occurred (e.g., current date equals reload in decision block 608 or current balance is less than reload a threshold in decision block 610), the process continues at preparatory block 612 to set the trigger event flag on. If such an event has not occurred, the process continues at preparatory block 614 to set the trigger event flag off. In either case, the trigger event process 600 returns in block 616 to complete the automatic reload process 500 picking up at decision block 514.
At decision block 514, the automatic reload process 500 determines whether the trigger event has occurred using the results from the trigger event processing subroutine 600. If not, the automatic reload process 500 ends at termination block 516 without reloading the SVC. The automatic reload process 500 can then be repeated for another SVC account.
If the trigger event has occurred, the automatic reload process 500 continues at decision block 518 to determine whether proceeding with incrementing the current SVC account balance with the reload amount 420 is within the maximum limit set by the SVC system 100 for the SVC. If not, the automatic reload process 500 continues to block 532 in
Returning to decision block 518 in
After validating the payment method, the automatic reload process 500 continues at block 528 to generate a payment transaction for transmission to the payment processor 108. The payment transaction includes the payment method 422 and billing information 426 stored in the auto reload profile 412 and is used to obtain payment authorization for the reload amount 420. After receiving payment authorization, the automatic reload process 500 continues at block 530 to reload the SVC account by incrementing the account balance by the reload amount 420 as stored in profile 412. In one embodiment, the automatic reload process 500 reloads the SVC account by generating a reload request at block 530 which contains the SVC account number 416 and other data from the profile 412, such as the reload amount 420, payment method 422, and billing information 426, as appropriate. The automatic reload process 500 then transmits the reload request to the SVC processor 110 to increment the account balance. The automatic reload process 500 then continues at block 532 to notify the SVC user of the successful automatic reload of the SVC card. Such notifications typically serve to remind the holder of the outstanding unused and/or new balance remaining on the card. Processing then ends at termination block 534.
As noted above, a SVC holder may request to automatically reload an SVC via a Web site accessed by a browser installed on a computer 116 as shown in
In one embodiment, an SVC account preferences input interface 700 is generated and displayed to the SVC holder as illustrated in
Of course, it is understood that input interfaces for other kinds of triggering events may be provided in other embodiments without departing from the scope of the claims that follow, such as input interfaces (such as that shown in
The amount-based area 702 includes a reload threshold input area 704 to enter the threshold dollar amount below which the holder's card should be automatically reloaded, as well as a reload amount input area 706 to enter the reload dollar amount that the holder authorizes for automatic reloading. As shown, the retailer has restricted the holder to a threshold amount between $10 and $100, and a reload amount between $20 and $100; however, other minimum and maximum amounts could be provided without departing from the scope of the claims that follow. This particular holder chose the minimum allowable threshold and reload amounts of $10 and $20, respectively. Once entered, the data is stored by the setup process 400 of the automatic SVC reloader 300 as trigger event data 418 and the amount data 422 in the auto reload profile 412 for the SVC described above.
The date-based area 708 includes a reload date input area 710 to enter a recurring date on which the holder's card should be reloaded. In the illustrated embodiment, the retailer has restricted the holder to a monthly reload date, but other date options could be provided without departing from the scope of the claims that follow. For example, the retailer might want to provide the holder with the option to specify a weekly reload date, or a bi-monthly date, or even a specific non-recurring future date during the year.
As with the balance-based area 702, the date-based area 708 also includes a reload amount input area 706 to enter the reload dollar amount that the user authorizes for automatic reloading. This retailer has restricted the holder to a reload amount between $20 and $100, however, other minimum and maximum amounts could be provided without departing from the scope of the claims that follow. Again, the entered data is stored by the setup process 400 of the automatic SVC reloader 300 as trigger even data 418 and the amount data 422 in the auto reload profile 412.
In one embodiment, an SVC account preferences query interface 800 is also generated and displayed to the SVC holder as illustrated in
In one embodiment, an SVC account preferences input interface 900 is generated and displayed to the SVC holder as illustrated in
It will be appreciated by those skilled in the art that the account preference user interfaces may also be used for soliciting billing information 426 and payment method information 424 from the SVC holder, which information is also ultimately stored in the auto reload profile 412 by the setup process 400.
Having described and illustrated the principles of the invention with reference to illustrated embodiments, it will be recognized that the illustrated embodiments can be modified in arrangement and detail without departing from such principles. For example, while the foregoing description focused on automatic reloading of an SVC in the context of an SVC system implemented on a distributed interconnected network, it will be recognized that the above techniques and analyses can be applied to automatic reloading of an SVC system in other contexts such as an intranet or other closed system, and having comparable limitations. It will also be appreciated that the SVC system of the present invention may be used to automatically reload accounts in non-U.S. jurisdictions with non-U.S. currency.
Furthermore, even though the foregoing discussion has focused on particular embodiments, it is understood that other configurations are contemplated. For example, it is understood that the configuration of a SVC system 100 to implement a real-time embodiment of automatic reloading of an SVC may differ from the configuration for a batch mode embodiment. As another example, it is understood that the above-described user interfaces illustrated in
Consequently, in view of the wide variety of permutations to the above-described embodiments, the detailed description is intended to be illustrative only, and should not be taken as limiting the scope of the invention. It will be appreciated that various changes can be made therein without departing from the spirit and scope of the invention. What we claim as our invention, therefore, is all such modifications as may come within the scope of the following claims and their equivalents.
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|U.S. Classification||705/39, 705/38, 705/41, 235/380, 235/492, 705/40, 705/37, 705/14.27|
|International Classification||G06K19/06, G06Q40/00, G06Q20/00, G06K5/00, G07F7/08|
|Cooperative Classification||G06Q20/04, G06Q20/105, G06Q40/04, G06Q40/025, G06Q30/0226, G06Q40/12, G06Q20/28, G06Q20/10, G06Q20/102|
|European Classification||G06Q20/04, G06Q20/28, G06Q40/025, G06Q20/10, G06Q40/10, G06Q20/102, G06Q30/0226, G06Q40/04, G06Q20/105|
|Jan 28, 2005||AS||Assignment|
Owner name: STARBUCKS CORPORATION, WASHINGTON
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:WINKELMAN, III, NATHANIEL W.;FLANNERY, SUSAN E.;WHITE, DANIEL C.;AND OTHERS;REEL/FRAME:015619/0134;SIGNING DATES FROM 20041213 TO 20050125
Owner name: STARBUCKS CORPORATION, WASHINGTON
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:WINKELMAN, III, NATHANIEL W.;FLANNERY, SUSAN E.;WHITE, DANIEL C.;AND OTHERS;SIGNING DATES FROM 20041213 TO 20050125;REEL/FRAME:015619/0134
|Dec 4, 2012||CC||Certificate of correction|
|Apr 13, 2015||FPAY||Fee payment|
Year of fee payment: 4