WO1996013030A3 - Voice-operated services - Google Patents

Voice-operated services Download PDF

Info

Publication number
WO1996013030A3
WO1996013030A3 PCT/GB1995/002524 GB9502524W WO9613030A3 WO 1996013030 A3 WO1996013030 A3 WO 1996013030A3 GB 9502524 W GB9502524 W GB 9502524W WO 9613030 A3 WO9613030 A3 WO 9613030A3
Authority
WO
WIPO (PCT)
Prior art keywords
patterns
voice
signals
entries
linked
Prior art date
Application number
PCT/GB1995/002524
Other languages
French (fr)
Other versions
WO1996013030A2 (en
Inventor
David John Attwater
Steven John Whittaker
Francis James Scahill
Alison Diane Simons
Original Assignee
British Telecomm
David John Attwater
Steven John Whittaker
Francis James Scahill
Alison Diane Simons
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to MX9702759A priority Critical patent/MX9702759A/en
Priority to DE69525178T priority patent/DE69525178T2/en
Priority to US08/817,673 priority patent/US5940793A/en
Priority to EP95934749A priority patent/EP0800698B1/en
Priority to AU37057/95A priority patent/AU707122B2/en
Priority to US09/930,395 priority patent/USRE42868E1/en
Priority to JP8513512A priority patent/JPH10507535A/en
Priority to CA002202663A priority patent/CA2202663C/en
Application filed by British Telecomm, David John Attwater, Steven John Whittaker, Francis James Scahill, Alison Diane Simons filed Critical British Telecomm
Priority to NZ294296A priority patent/NZ294296A/en
Publication of WO1996013030A2 publication Critical patent/WO1996013030A2/en
Publication of WO1996013030A3 publication Critical patent/WO1996013030A3/en
Priority to FI971748A priority patent/FI971748A0/en
Priority to NO971904A priority patent/NO971904L/en
Priority to FI981047A priority patent/FI981047A/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/24—Speech recognition using non-acoustical features
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/063—Training
    • G10L2015/0631—Creating reference templates; Clustering
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics
    • G10L2015/228—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics of application context
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier

Abstract

A method and apparatus for accessing a database where entries are linked to at least two sets of patterns. Recognition means recognise within a received signal one or more patterns of a first set of patterns. The recognised patterns are used to identify entries and compile a list of patterns in a second set of patterns to which those entries are also linked. The list is then used to recognise a second received signal. The received signals may, for example, be voice signals or signals indicating the origin or destination of the received signals.
PCT/GB1995/002524 1994-10-25 1995-10-25 Voice-operated services WO1996013030A2 (en)

Priority Applications (12)

Application Number Priority Date Filing Date Title
JP8513512A JPH10507535A (en) 1994-10-25 1995-10-25 Voice activated service
US08/817,673 US5940793A (en) 1994-10-25 1995-10-25 Voice-operated services
EP95934749A EP0800698B1 (en) 1994-10-25 1995-10-25 Voice-operated services
AU37057/95A AU707122B2 (en) 1994-10-25 1995-10-25 Voice-operated services
US09/930,395 USRE42868E1 (en) 1994-10-25 1995-10-25 Voice-operated services
MX9702759A MX9702759A (en) 1994-10-25 1995-10-25 Voice-operated services.
CA002202663A CA2202663C (en) 1994-10-25 1995-10-25 Voice-operated services
DE69525178T DE69525178T2 (en) 1994-10-25 1995-10-25 ANNOUNCEMENT SERVICES WITH VOICE INPUT
NZ294296A NZ294296A (en) 1994-10-25 1995-10-25 Speech recognition for voice operated telephone services includes comparison against stored lists of expected words
FI971748A FI971748A0 (en) 1994-10-25 1997-04-24 Voice controlled services
NO971904A NO971904L (en) 1994-10-25 1997-04-24 Voice-controlled services
FI981047A FI981047A (en) 1994-10-25 1998-05-12 Voice controlled services

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP94307843 1994-10-25
EP94307843.6 1994-10-25

Publications (2)

Publication Number Publication Date
WO1996013030A2 WO1996013030A2 (en) 1996-05-02
WO1996013030A3 true WO1996013030A3 (en) 1996-08-08

Family

ID=8217890

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB1995/002524 WO1996013030A2 (en) 1994-10-25 1995-10-25 Voice-operated services

Country Status (14)

Country Link
US (2) USRE42868E1 (en)
EP (2) EP0800698B1 (en)
JP (1) JPH10507535A (en)
KR (1) KR100383352B1 (en)
CN (1) CN1249667C (en)
AU (1) AU707122B2 (en)
CA (3) CA2202663C (en)
DE (2) DE69535797D1 (en)
ES (1) ES2171558T3 (en)
FI (2) FI971748A0 (en)
MX (1) MX9702759A (en)
NO (1) NO971904L (en)
NZ (2) NZ294296A (en)
WO (1) WO1996013030A2 (en)

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Also Published As

Publication number Publication date
NO971904D0 (en) 1997-04-24
USRE42868E1 (en) 2011-10-25
EP0800698B1 (en) 2002-01-23
ES2171558T3 (en) 2002-09-16
DE69525178T2 (en) 2002-08-29
KR100383352B1 (en) 2003-10-17
CA2372671A1 (en) 1996-05-02
JPH10507535A (en) 1998-07-21
WO1996013030A2 (en) 1996-05-02
NO971904L (en) 1997-04-24
FI971748A (en) 1997-04-24
FI981047A0 (en) 1995-10-25
CN1164292A (en) 1997-11-05
CN1249667C (en) 2006-04-05
CA2372676A1 (en) 1996-05-02
DE69525178D1 (en) 2002-03-14
EP0800698A2 (en) 1997-10-15
EP1172994A2 (en) 2002-01-16
FI971748A0 (en) 1997-04-24
FI981047A (en) 1998-05-12
NZ294296A (en) 1999-04-29
CA2202663C (en) 2002-08-13
CA2202663A1 (en) 1996-05-02
CA2372671C (en) 2007-01-02
AU707122B2 (en) 1999-07-01
AU3705795A (en) 1996-05-15
CA2372676C (en) 2006-01-03
KR970706561A (en) 1997-11-03
DE69535797D1 (en) 2008-09-11
MX9702759A (en) 1997-07-31
EP1172994B1 (en) 2008-07-30
EP1172994A3 (en) 2002-07-03
US5940793A (en) 1999-08-17
NZ334083A (en) 2000-09-29

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