WO1997033221A3 - Transaction system based on a bidirectional speech channel through status graph building and problem detection for thereupon providing feedback to a human user person - Google Patents

Transaction system based on a bidirectional speech channel through status graph building and problem detection for thereupon providing feedback to a human user person Download PDF

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Publication number
WO1997033221A3
WO1997033221A3 PCT/IB1997/000173 IB9700173W WO9733221A3 WO 1997033221 A3 WO1997033221 A3 WO 1997033221A3 IB 9700173 W IB9700173 W IB 9700173W WO 9733221 A3 WO9733221 A3 WO 9733221A3
Authority
WO
WIPO (PCT)
Prior art keywords
node
nodes
transaction system
metric
filler
Prior art date
Application number
PCT/IB1997/000173
Other languages
French (fr)
Other versions
WO1997033221A2 (en
Inventor
Harald Aust
Holger Werner Broede
Olaf Schroer
Jens F Marschner
Olmo Marti Del
Ralf Mehlan
Original Assignee
Philips Electronics Nv
Philips Patentverwaltung
Philips Norden Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Philips Electronics Nv, Philips Patentverwaltung, Philips Norden Ab filed Critical Philips Electronics Nv
Priority to EP97902550A priority Critical patent/EP0826172A2/en
Priority to JP9531604A priority patent/JPH11506239A/en
Publication of WO1997033221A2 publication Critical patent/WO1997033221A2/en
Publication of WO1997033221A3 publication Critical patent/WO1997033221A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1815—Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/221—Announcement of recognition results
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion

Abstract

A transaction system has machine recognition of speech. It has dialogue control fed by the recognition, and speech generation fed by the dialogue control for outputting question and verifier statements from a repertoire set. A human-machine dialogue is executed until the dialogue control has recognized a viable transaction formulation with a plurality of user-provided slot fillers to specify the transaction. Dialogue control builds a directed and loopless status graph with nodes that each have their own slot filler and associated metric, and are interrelated through logic relations. The building can amend a node's metric and under control of conflict detection or lowering of a particular node's metric, discard the node in question and its filler, including of derived nodes and also of one-to-one derival nodes of the discarded node. A subset of problems is detected for a particular item outputted by the speech generation for ascertaining a particular slot filler, as combined with a subsequent unsatisfactory recognition. Then the speech generation outputs a further question statement for ascertaining the latter slot filler.
PCT/IB1997/000173 1996-03-05 1997-02-25 Transaction system based on a bidirectional speech channel through status graph building and problem detection for thereupon providing feedback to a human user person WO1997033221A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP97902550A EP0826172A2 (en) 1996-03-05 1997-02-25 Transaction system based on a bidirectional speech channel through status graph building and problem detection for thereupon providing feedback to a human user person
JP9531604A JPH11506239A (en) 1996-03-05 1997-02-25 Transaction system

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
EP96200582 1996-03-05
EP96200582.3 1996-03-05
EP96201717 1996-06-20
EP96201717.4 1996-06-20

Publications (2)

Publication Number Publication Date
WO1997033221A2 WO1997033221A2 (en) 1997-09-12
WO1997033221A3 true WO1997033221A3 (en) 1997-11-13

Family

ID=26142569

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB1997/000173 WO1997033221A2 (en) 1996-03-05 1997-02-25 Transaction system based on a bidirectional speech channel through status graph building and problem detection for thereupon providing feedback to a human user person

Country Status (4)

Country Link
US (1) US5860059A (en)
EP (1) EP0826172A2 (en)
JP (1) JPH11506239A (en)
WO (1) WO1997033221A2 (en)

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US9699129B1 (en) 2000-06-21 2017-07-04 International Business Machines Corporation System and method for increasing email productivity
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US8290768B1 (en) 2000-06-21 2012-10-16 International Business Machines Corporation System and method for determining a set of attributes based on content of communications
US6941266B1 (en) * 2000-11-15 2005-09-06 At&T Corp. Method and system for predicting problematic dialog situations in a task classification system
US7644057B2 (en) * 2001-01-03 2010-01-05 International Business Machines Corporation System and method for electronic communication management
JP3919210B2 (en) * 2001-02-15 2007-05-23 アルパイン株式会社 Voice input guidance method and apparatus
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GB2372864B (en) * 2001-02-28 2005-09-07 Vox Generation Ltd Spoken language interface
US7574362B2 (en) * 2001-03-14 2009-08-11 At&T Intellectual Property Ii, L.P. Method for automated sentence planning in a task classification system
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US7389230B1 (en) 2003-04-22 2008-06-17 International Business Machines Corporation System and method for classification of voice signals
US20050187913A1 (en) * 2003-05-06 2005-08-25 Yoram Nelken Web-based customer service interface
US8495002B2 (en) * 2003-05-06 2013-07-23 International Business Machines Corporation Software tool for training and testing a knowledge base
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US20060217978A1 (en) * 2005-03-28 2006-09-28 David Mitby System and method for handling information in a voice recognition automated conversation
US20060215824A1 (en) * 2005-03-28 2006-09-28 David Mitby System and method for handling a voice prompted conversation
JP2007114621A (en) * 2005-10-21 2007-05-10 Aruze Corp Conversation controller
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GB2165969A (en) * 1984-10-19 1986-04-23 British Telecomm Dialogue system
DE4432632A1 (en) * 1994-09-14 1996-03-21 Philips Patentverwaltung System for outputting voice information in response to input voice signals
WO1996022568A1 (en) * 1995-01-18 1996-07-25 Philips Electronics N.V. A method and apparatus for providing a human-machine dialog supportable by operator intervention

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Patent Citations (3)

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DE4432632A1 (en) * 1994-09-14 1996-03-21 Philips Patentverwaltung System for outputting voice information in response to input voice signals
WO1996022568A1 (en) * 1995-01-18 1996-07-25 Philips Electronics N.V. A method and apparatus for providing a human-machine dialog supportable by operator intervention

Also Published As

Publication number Publication date
JPH11506239A (en) 1999-06-02
WO1997033221A2 (en) 1997-09-12
US5860059A (en) 1999-01-12
EP0826172A2 (en) 1998-03-04

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