WO2001052477A2 - Methods and apparatus for executing an audio attachment using an audio web retrieval telephone system - Google Patents
Methods and apparatus for executing an audio attachment using an audio web retrieval telephone system Download PDFInfo
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- WO2001052477A2 WO2001052477A2 PCT/US2001/000297 US0100297W WO0152477A2 WO 2001052477 A2 WO2001052477 A2 WO 2001052477A2 US 0100297 W US0100297 W US 0100297W WO 0152477 A2 WO0152477 A2 WO 0152477A2
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/80—Responding to QoS
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
- G06F16/64—Browsing; Visualisation therefor
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- G06F16/95—Retrieval from the web
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- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
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Definitions
- the technology described herein relates to the dissemination of web audio information. More particularly, the technology relates to the identification, qualification, organization and formatting of web audio information for access and navigation from a wireless or wireline telephone. The technology also relates to methods for retrieving audio application attachments to emails and web content, and methods for forwarding audio content to email addresses and other web telephone subscribers.
- telecommunications carriers utilize one or more traditional voice application servers 4 within the public switched telephone network (“PSTN") 8 to handle various call processing functions.
- Wireless 12 and wireline 16 telephones are connected to the voice application server 4 via the PSTN 8.
- the voice application server 4 is a combination of hardware (e.g., D/A, A/D and DTMF circuitry) and software (e.g., voice application processing) that performs call processing operations, administration, maintenance and provisioning functions.
- the voice application server 4 selectively accesses a subscriber database 20 and message database 24 while handling call flow and call processing functions.
- Historically, telecommunications carriers have experienced various problems in servicing, maintaining and upgrading voice application servers 4.
- each voice application server 4 in a network is typically maintained and serviced separately from other voice application servers 4' (not shown).
- the time frame for implementing and deploying new features in a voice application server 4 is on the order of four years.
- the location of each voice application server 4 and the length of the Tl/El lines (not shown) within a network must be carefully balanced by the telecommunications carrier.
- This invention relates to an architecture that uses a telephony interface module that serves as a Quality of Service (“QoS”) telephony packet protocol (e.g., SIP, H.323) endpoint to a call over the public switched telephone network (“PSTN").
- QoS Quality of Service
- the telephony interface module is in communication with resources over a network (e.g. LAN/WAN) using the standard Internet protocol (“IP").
- IP Internet protocol
- the resources perform certain functions that support the dissemination of web audio information, including 1) translating the signal into user-desired commands and 2) carrying out desired actions of the user. Some desired actions can be, for example, retrieving documents
- the telephony interface module receives audio signals from the resources in communication with the IP network and converts those audio signals to an audio signal conforming to a QoS telephony packet protocol to transmit the signal to a user of a telephony device in communication with the
- the invention has robust call control including redundancy, failover, and high availability features.
- Each component in the invention performs a discrete and independent function that can be and is replicated in the preferred embodiment.
- the Telephony Gateway is configured to route traffic to a multiplicity of Telephony Interface Modules in case a particular module is not responding or has reached capacity.
- each Telephony Interface Module is configured to route traffic to a multiplicity of NXML Browser modules in case a particular module is not responding or has reached capacity. The same is true of the Navigation Modules,
- the PSTN can be configured to route traffic to a multiplicity of telephony gateways should a gateway not respond or has reached capacity. Since the application service offered to the caller is retrieved via
- NoiceXML over an IP network any and all instances of the system will process the call in the same manner, and therefore provide the desired service to the caller.
- the invention in one aspect relates to a method for retrieving an audio application attachment to an electronic mail message ("email").
- the method includes establishing a telephone call with a user connecting to an audio web telephone system using a telephony device, processing a command from the user to enable the user to retrieve an email from a buffer location accessible to the audio web telephone system and detecting an audio application attachment to the email.
- the method further includes passing the audio application attachment to an audio browser, executing the audio application attachment by processing Voice XML code within the audio application attachment and generating an audio message.
- the method further includes providing the audio message to the user via the telephony device.
- the phone call is established by the user calling the system. In another embodiment, the phone call is established by the system calling the user.
- the method includes identifying a sender of the email having the audio application attachment prior to executing the Voice XML statements of the attachment. In another embodiment, the step of identifying further comprises reviewing a list of senders. In another embodiment, the method includes requesting the user's permission prior to executing the audio application attacliment. In another embodiment, the method includes providing a profile of the user to a sender of the email. In another embodiment, the step of establishing a phone call further comprises, receiving a circuit-switched signal from the telephony device used by the user
- PSTN public switched telephone network
- IP Internet protocol
- the invention in another aspect, relates to a method of retrieving an audio application attachment from a web-based document.
- the method includes establishing a telephone call from a user of an audio web telephone system using a telephony device to request access to a web- based document, determining an audio application attachment to the web-based document, transmitting the audio application attachment to an audio browser, executing the audio application attachment by processing the Voice XML code within the audio application and generating an audio message, and providing the audio message to the user via the telephony device.
- the phone call is established by the user calling the system. In another embodiment, the phone call is established by the system calling the user.
- IP Internet protocol
- the invention in another aspect, relates to an audio web telephone system for retrieving an audio application attachment from an electronic mail message ("email") or from a web-based document.
- the system includes a telephony gateway in communication with a public switched telephone network (“PSTN”), the telephony gateway configured to receive a telephone call from a user using a telephony device; an Internet protocol (“IP”) network.
- PSTN public switched telephone network
- IP Internet protocol
- the system further includes an audio browser.
- the audio browser includes a content retrieval module in communication with the IP network, the content retrieval module configured to detect an audio application attachment from one of an email and a web-based document.
- the audio browser also includes a VXML browser in communication with the IP network, the VXML browser configured to execute the audio application attachment by processing Voice XML code within the audio application attachment and generating an audio message.
- the audio browser also includes a telephony interface module in communication with the telephony gateway for communicating with a telephony device of the user and in communication with an IP network to receive the audio message, the telephony interface configured to translate an IP based signal of the audio message to a telephony packet-based signal of the audio message, thereby providing the audio message to the user via the telephony device.
- the system includes an authentication module in communication with the IP network, the authentication module having a list of trusted senders.
- the system includes web cache.
- the audio browser further comprises a navigation module.
- the navigation module further comprises one of speech recognition module and touch tone (DTMF) recognition module.
- the content retrieval module includes a text-to-speech module, a streaming media module or both.
- FIG. 1 is a simplified block diagram showing a traditional voice application server within the public switched telephone network (PSTN) known in the prior art;
- PSTN public switched telephone network
- FIG. 2 is a simplified block diagram showing the architecture of an audio web telephone system according to the invention.
- Figure 3 a is a simplified block diagram showing the details of an embodiment of an audio browser for the architecture of an audio web telephone system according to the invention
- Figure 3b is a simplified block diagram showing the details of another embodiment of an audio browser for the architecture of an audio web telephone system according to the invention.
- Figure 3 c is a simplified block diagram showing the details of an audio browser in communication with a third generation wireless device for the architecture of an audio web telephone system according to the invention
- Figure 3d is a simplified block diagram showing the distributed nature and scalability of the audio web telephone system architecture according to the invention.
- FIG. 4 is a simplified block diagram showing an audio web telephone system for retrieving audio application attachments to emails according to the invention
- FIG. 5 is a simplified block diagram showing an audio web telephone system for retrieving audio application attachments to web content according to the invention
- FIG. 6 is a simplified flow diagram showing an audio web telephone method for forwarding audio content to a telephone subscriber or Internet addressee according to the invention.
- Figure 2 is a block diagram showing an audio web telephone system 100 that enables a
- a telephony device e.g., wireless 104 phone, wireline
- IP Internet protocol
- the user's audio inputs are converted by
- the action is to retrieve information, generally referred to as a document, from a device connected to the IP network 136.
- a document can be a HTML page, a voice XML page, or some other type of file containing data
- the system 100 retrieves, converts to audio output and plays to
- the system 100 is connected to a PSTN 112 end office and includes a telephony gateway 116, an audio browser 120 and multiple web 128', 128" (generally 128) and
- messaging servers 132', 132" (generally 132). Also shown in the embodiment depicted in FIG. 2
- the telephony gateway 116 web cache(s) 124, and
- web 128 and messaging 132 servers can be off-the-shelf devices.
- the gateway 116 can be a CISCO 3600 series router.
- the web cache 124 can be an off-the-shelf Internet caching appliance (e.g. Internet caching appliances developed by CacheFlow, Inc.) and
- the servers 128, 132 can be an off-the-shelf Internet server (e.g. Compaq Proliant DL 360).
- the telephony gateway 116, audio browser 120, and web cache(s) 124 are located in or near the PSTN 112 end office.
- the telephony gateway 116 is connected to
- the telephony gateway 116 is an off-the-shelf unit that conforms to the H.323 standard (e.g.,
- the telephony gateway 116 outputs the H.323 data that is received by the audio browser 120.
- the audio browser 120 acts as an H.323 endpoint.
- the audio browser 120 executes special purpose software that adheres to the proposed Voice XML standard.
- a telephone user may choose to listen to the set of audio web sites that were pre-configured by the user via a traditional web browser or via alternate web interfaces such as a WAP enabled wireless handset or palmtop microbrowser.
- a telephone user may also navigate through various audio sites available on the World Wide Web 136 using the audio browser 120 in a manner similar to a typical Internet browser.
- the audio browser 120 can use Text-To-Speech (TTS) software to convert text (e.g. news feeds, email, HTML documents) from the web to audio for the caller.
- TTS Text-To-Speech
- the audio browser 120 is responsive to DTMF commands and handles various call processing functions such as Answer, Release, Dial, OutCall, GetDTMF, Play, Record, Say (TTS), FAX Recv, Fax Send.
- the audio browser 120 can also be responsive to spoken commands, handling the various call processing functions using commercially available speech recognition software.
- the audio browser 120 also receives data from the web cache 124.
- the web cache 124 can be off-the-shelf hardware and software (e.g., CacheFlow, Inktomi and/or Real Networks, for caching RealAudio media over a wide area network, such as the World Wide Web). For improved connection time characteristics when managing cache data over a local area network (LAN), customized software can be written using a standard http protocol.
- the web cache 124 may be used in a completely reactive manner (e.g., caching data that is requested often from various callers) or it may be used to cache data that is known ahead of time to be of value to callers (e.g., audio prompts or other audio sources).
- the Internet Caching Protocol (ICP) is one technology that may be used to cache data in advance of its use.
- the audio browser 120 accesses the web 128 and message servers 132 (e.g., for email messages with audio, fax, text, and other media attachments) via the World Wide Web 136 to retrieve web multi-media content and provide it to a telephone user in real time.
- a user manipulates the audio browser 120 to select, organize and navigate through a variety of audio sites. The sites can be organized and customized for each user. The organization and/or customization of the user's sites are stored in a database accessible by a web server 128.
- the audio web browser 120 connects to the desired site via the web cache 124. In another embodiment, if there is no web cache 124, the audio browser 120 handles the process directly.
- the web cache 124 either provides the content directly to the audio browser 120, or connects to the remote site to retrieve the data for both the audio browser 120 and itself 124. Once connected, the audio web browser 120 provides the audio content (e.g., audio signal) to the telephone user.
- the audio web browser 120 provides the audio content (e.g., audio signal) to the telephone user.
- the audio web telephone system 100 can include a "prefetch" capability to minimize delays.
- the web server 128 sends the URLs of the user to the audio browser 120.
- the audio browser 120 prefetches and buffers the remote audio content located at the selected audio sites. This prefetch can also be done based on the demands of multiple users. For example, if web site A (not shown) serves up an audio news feed at 2 p.m. Eastern U.S. time every day and 10,000 subscribers all have configured their audio web to receive that feed, then the system can be configured to retrieve that feed as soon as it becomes available, as opposed to waiting until each individual telephone user logs into the system 100. Figs.
- the audio browser 120 includes a telephony interface module 150, a navigation module 154, a Voice XML module 158 and a content retrieval module 162.
- the telephony interface module 150 includes a buffer 150a.
- the telephony interface module 150 serves as an H.323 endpoint and communicates with the telephony gateway 116.
- the navigation module 154 includes a speech recognition module 154a and a DTMF recognition module 154b.
- 162 includes a streaming media module 162a and a text to speech module 162b.
- the modules 150, 154, 158, 162 are in communication with each other over an IP network 166 (e.g., LAN, WAN, intranet).
- the IP network 166 is in communication with an external IP network 136 (e.g., another intranet, the Internet, LAN, WAN) through web cache 124.
- the modules 150, 154, 158, 162 represent logical connections and not necessarily physical partitions of each of the components.
- the modules may all be located on the same server (e.g., a server represented by the audio browser 120) or located on different servers (e.g., servers represented by each of the modules 150, 154, 158, 162).
- the telephony interface module 150 can be located within the telephony gateway 116.
- the audio browser 120 is connected to the telephony gateway 116. More specifically, the telephony interface module 150 is in communication with the telephony gateway 116. For an incoming call, the telephony interface module 150 receives, from the telephony gateway 116, a telephony packet protocol signal (e.g., SIP, H.323).
- the telephony packet protocol signal includes an audio portion containing the spoken words of the user on the telephony device (e.g., wireless 104 or wireline 108 phone) or a DTMF signal.
- the telephony interface module 150 routes this signal (i.e., the packets with the audio portion) according to a command.
- the telephony interface module 150 accepts commands from other modules (e.g., 154,
- the telephony interface module 150 is an endpoint
- the telephony interface module 150 handles that aspect of the communication process.
- the buffer 150a is used to store the audio data to be supplied to the user.
- the telephony interface module 150 receives the audio data using any standard IP.
- the telephony interface module 150 transmits the audio information stored in the buffer to the telephony gateway 116 using a QoS telephony packet protocol.
- the system 100 preloads audio information into the buffer 150a of the telephony interface module 150 to transmit to the user. As such, the system 100 does not force the user to wait in silence while carrying out the requested function.
- the preloaded audio information can vary.
- the audio information may be a simple message that the request is being fulfilled and the data requested will arrive in a determined time interval.
- the audio information can be advertisements or new feature announcements.
- a user has requested to hear to a National Public Radio ("NPR") broadcast that is available on the Internet 136.
- the VXML page being executed by the VXML browser module 158 has a URL (e.g., http://www.nrp.org/daily.ra) as the audio source corresponding to the NPR selection.
- the telephony interface module 150 sends the URL to the web cache 124 with a request to retrieve and play that file to the telephony interface module 150.
- the web cache 124 determines whether the requested audio feed is already stored in the web cache 124. If not, the web cache, using HTTP, performs a head inquiry on the URL to determine the type. After receiving a response that the type is a streamed audio signal using a Real Network codec, the web cache 124 sends a request to the content retrieval module 162 to launch a Real player (e.g., illustrated as a streaming media module 162a) using the URL as the source file.
- a Real player e.g., illustrated as a streaming media module 162a
- the audio stream is retrieved by the telephony interface module 150 and is transmitted to the telephony gateway 116, as the audio stream is received from the source, using the telephony packet protocol (e.g., H.323) so that the telephony gateway can send the audio signal to the user over the PSTN 112.
- the telephony interface module 150 continues transmitting the audio signal to the telephony gateway 116 in the manner described above until the end of the audio stream is reached.
- Fig. 3b illustrates another embodiment of the details of the audio browser 120.
- the depicted embodiment contains the same modules 150, 154, 158 162 as the embodiment of Fig. 3 a.
- the difference is the communication channels between modules and the telephony gateway
- Fig. 3 c illustrates the audio browser 120 connected to a third generation wireless device 175.
- the third generation wireless device 175 uses a telephony packet protocol and is therefore in communication with the telephony interface module 150 of the audio browser 120 through a
- connection network infrastructure 180 In this embodiment, the telephony gateway 150 is not needed, because the signals from the third generation wireless device 175 are packet based.
- the telephony interface module 150 only needs to coordinate transmission of packets to and from the third generation wireless device 175.
- the embodiment illustrated in Fig. 3 b also supports a third generation phone by similarly replacing the telephony gateway 116 and the PSTN end office 112 with a connection network 180 and a third generation wireless device 175.
- Fig. 3d depicts a system 100'", in which several audio browsers 120 are located throughout the world (e.g., New York, London, Tokyo) to provide audio access to subscribers no matter where they are located. Since the audio browser 120 is IP based and performs discrete functions independent of the application or service being offered to the caller, as well as independent of other audio browsers, the system 100'" is scalable to essentially any size. Each audio browser 120 is capable of performing the function of any other audio browser 120 as part of the network of audio browsers comprising the system 100'". In this embodiment, the telephony gateway 116 is included in the audio browser 120.
- the system 100 can perform some unique functions. For example, the audio web telephone system 100 can also be used to retrieve audio application attachments. Audio application attachments refer to any application attachments that can be transferred into voice. Audio application attachments are based on Voice XML. Audio application attachments can perform any function that the sender or provider desires, primarily because Voice XML has access to the breadth of the Internet via the URL mechanism inherent in
- an email audio application attachment can perform an audio survey to poll the subscriber for information.
- An audio application attachment to a web content can also be used to contract business with subscribers of the audio web telephone system.
- the audio attachment can search the sender's database for related topics in which the subscriber has an interest.
- the application can prompt the subscriber, asking if the subscriber wishes to increase his or her bid.
- the application obtains the new bid from the subscriber and completes the transaction with the new information, not requiring any additional steps from the subscriber.
- the application can obtain personalized weather
- Figure 4 illustrates an audio web telephone system 100" for retrieving audio application attachments to email messages.
- audio application attachments to emails include, but are not limited to, voice attachments, voice mail, and fax messages transformed into voice through optical character recognition.
- the system 100" includes an application server 200 and a third party authentication module 204. Both the application server 200 and the third party authentication module 204 are in communication with the rest of the system components via an
- IP network 136 e.g., Internet.
- An audio application attachment to an email can be retrieved as follows. A subscriber of the audio web telephone system 100" calls in to check the subscriber's email messages. The application server 200 generates Voice XML for each message in the subscriber's mailbox and plays each message. The application server 200 also detects whether a message about to be played contains an audio application attachment executable by a Voice XML compatible browser. Audio application attachments executable by a Voice XML browser will be referred to herein as Voice XML attachments. The application server 200 passes the Voice XML attachments to the audio browser 120. The audio browser 120 executes the Voice XML statements contained in the attachment and the subscriber hears the messages in the Voice XML attachments.
- an identity of the sender of the message is verified prior to execution of the Voice XML attachment.
- the verification can be completed in number of different ways. The verification can be done using a third party authentication module 204 in communication with the IP network 136. The identity of the sender can be verified through encrypted digital signature or by looking up a list of pre-assigned trusted senders.
- the audio browser can execute the attachment.
- the audio browser 120 requests for the subscriber's permission prior to executing the attachment. If the subscriber approves, the audio browser 120 executes the attachment by interpreting its Voice XML statements. Alternatively, the audio browser 120 can automatically execute audio attachments from a sender on a list of trusted senders.
- the application server 200 can also know that certain senders are not to be trusted and their attachments never executed.
- the audio browser 120 can optionally allow the profile of the subscriber to be provided to the sender or provider of the audio attachment. For example, a subscriber may be listening to the Wall Street Journal Hourly Update, which is freely available through the audio web system 100.
- a Voice XML application can be attached to the audio feed of the Wall Street Journal Hourly
- Figure 5 illustrates an audio web telephone system 100'" for
- This web content can be
- This web content can include audio attachments.
- NPR National Public Radio
- Certain web content can be pre-qualified and made available to the subscribers of the audio
- the subscriber can select a web content from the content database
- the Application Server 200 (Fig. 4) is aware of whether the selected pre-qualified content includes a Voice XML application ahead of time. Thus, the
- Voice XML application is automatically executed. Other content may be obtained through
- the subscriber may request to listen to a radio station from a remote
- the Application Server 200 does not know whether the content includes a Voice XML attachment.
- the Application Server 200 must connect to the content source via http
- the Voice XML application can be any mechanism to determine whether the content includes a Voice XML application first. Thereafter, if the content includes a Voice XML application, the Voice XML application can be
- the subscriber can listen to audio content from many different
- a subscriber can be listening to audio content that is accessible from the
- Internet 136 either as email messages (unified messaging), as audio or text content feeds or as
- the audio application re-executes when the recipient accesses the audio application.
- the recipient can interact with the executing application, not just hear how the subscriber
- FIG. 6 depicts one embodiment of the process of forwarding the audio
- the subscriber decides to forward the audio content.
- the subscriber instructs the system
- step 405 the step of instructing the audio content
- step 405 can be implemented using spoken commands or DTMF tones.
- the system 100 determines whether the instruction is the instruction.
- audio content is from a live feed (step 410). If the audio content is coming from a live feed, the system 100 creates an audio content file that contains the portion of the live feed starting from
- the system 100 copies the audio content from the web
- the system 100 creates a reference pointer (e.g., URL) to this audio content file (step 420). If the audio content the subscriber is listening to is not live, then a file already exits.
- a reference pointer e.g., URL
- system 100 creates a reference pointer (e.g., URL) to this existing audio content file (step 425).
- a reference pointer e.g., URL
- the system 100 determines whether the subscriber wants to send the entire audio content or just a portion of the audio content (step 430). For example, the subscriber listening to an
- audio content for the last 30 minutes may only want to send the portion the subscriber listened to
- system 100 can
- the system 100 changes the reference pointer (e.g., URL) accordingly (step 440).
- the system can create a new file containing only the forwarded
- system changes the reference pointer to the storage location
- the system prompts the subscriber for an address of the recipient.
- the subscriber inputs the email address via touch-tone (the system
- the subscriber's personal address book The subscriber can enter the alias using either spoken commands or DTMF tones. In another embodiment, a recipient's phone number can be used.
- the system 100 calls the phone number and when the recipient answers, the system 100 plays the
- the web telephone system 100 can call any phone number
- the system 100 can determine that the subscriber inputs, as it is connected to the PSTN. Additionally, the system 100 can determine that the subscriber inputs, as it is connected to the PSTN. Additionally, the system 100 can
- SMS short message service
- the system 100 recognizes, via the phone number of the caller,
- the system plays that forwarded audio
- the system 100 can also play
- these advertisements can be associated
- the caller is given the opportunity of listening to the forwarded audio content when it
- the system 100 determines whether the subscriber has entered a recipient.
- the subscriber wants to forward the audio content to another recipient (step 450). For example, the
- system 100 can ask the subscriber if he or she wishes to enter another recipient and wait for the
- step 445 address, alias, or phone number
- the system 100 For those recipients whose address was entered as an email address, the system 100
- the created audio email message includes the reference pointer (e.g., a URL) to
- the system sends the audio email message to all of the recipients that the subscriber has input into the system (step 455).
- the recipient If the recipient is a subscriber, then the recipient can hear the content when retrieving
- the recipient can hear the content when the recipient retrieves the audio email message from their e ail client (e.g., Outlook) or via their Webmail client (e.g., Hotmail).
- Their e ail client e.g., Outlook
- their Webmail client e.g., Hotmail
- the recipient clicks on the reference pointer e.g., URL
- the reference pointer e.g., URL
- the system 100 can attach advertising to the audio content.
- the advertising may be from the system, trying to obtain another subscriber.
- the advertising can also be from a third party, perhaps affiliated in some way with the audio content being accessed.
- the invention is not limited to audio content. Any format of content that is available to the subscriber on the system can be forwarded.
- the subscriber can be listening to a text email, using a text to speech module 162b, and decide to forward that text email either as a text file or an audio file to which the recipient listens.
- Another embodiment of the process includes a step where the subscriber adds an introductory comment to the audio content.
- This introductory comment can be stored as a separate file.
- the audio email message sent to the recipient contains two reference pointers. One is for the audio content forwarded, the other is for the introductory message. If the audio content is forwarded to a phone number and the recipient is receiving the audio content using a phone, the system 100 plays the introductory comment prior to flaying the forwarded audio content.
- a file can be transferred that has links embedded in the file.
- a Real Audio Media file is a file executed by a multimedia player application 162a (e.g., RealPlayer). As the application is executing the file, the application goes to the URLs of the reference pointers embedded in the file, retrieves the audio information and plays the information retrieved from each URL.
- a multimedia player application 162a e.g., RealPlayer
Abstract
Description
Claims
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PCT/US2001/000296 WO2001052514A2 (en) | 2000-01-07 | 2001-01-05 | Methods and apparatus for an audio web retrieval telephone system |
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WO2001052477A3 (en) | 2002-01-03 |
US20010040886A1 (en) | 2001-11-15 |
WO2001052503A2 (en) | 2001-07-19 |
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