WO2001075637A8 - Enterprise scheduling system for scheduling mobile service representatives - Google Patents

Enterprise scheduling system for scheduling mobile service representatives

Info

Publication number
WO2001075637A8
WO2001075637A8 PCT/CA2001/000446 CA0100446W WO0175637A8 WO 2001075637 A8 WO2001075637 A8 WO 2001075637A8 CA 0100446 W CA0100446 W CA 0100446W WO 0175637 A8 WO0175637 A8 WO 0175637A8
Authority
WO
WIPO (PCT)
Prior art keywords
scheduling
mobile service
service representatives
enterprise
reservation
Prior art date
Application number
PCT/CA2001/000446
Other languages
French (fr)
Other versions
WO2001075637A2 (en
Inventor
Simon Jacobs
Derek Krezeski
Guy Druce
Randy Roesler
Murray Petryshen
Warren Cree
Original Assignee
Mdsi Mobile Data Solutions Inc
Simon Jacobs
Derek Krezeski
Guy Druce
Randy Roesler
Murray Petryshen
Warren Cree
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mdsi Mobile Data Solutions Inc, Simon Jacobs, Derek Krezeski, Guy Druce, Randy Roesler, Murray Petryshen, Warren Cree filed Critical Mdsi Mobile Data Solutions Inc
Priority to AU2001248164A priority Critical patent/AU2001248164A1/en
Publication of WO2001075637A2 publication Critical patent/WO2001075637A2/en
Publication of WO2001075637A8 publication Critical patent/WO2001075637A8/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063116—Schedule adjustment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06314—Calendaring for a resource
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093—Calendar-based scheduling for persons or groups
    • G06Q10/1095—Meeting or appointment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093—Calendar-based scheduling for persons or groups
    • G06Q10/1097—Task assignment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/80—Management or planning

Abstract

L'invention concerne des systèmes et des procédés permettant d'obtenir un processus de planification amélioré. Dans un mode de réalisation, la présente invention concerne un procédé destiné à établir le programme de représentants de services mobiles. Ledit procédé consiste à effectuer une négociation au moyen d'une fenêtre de rendez-vous en vue d'une réservation, à affecter cette réservation à un représentant de service mobile, et à optimiser périodiquement le programme correspondant pendant que la négociation et l'affectation sont en cours d'exécution.Systems and methods are provided for providing an improved planning process. In one embodiment, the present invention relates to a method for establishing the program of mobile service representatives. The method includes negotiating through an appointment window for a reservation, assigning the reservation to a mobile service representative, and periodically optimizing the corresponding program while the negotiation and assignment are running.

PCT/CA2001/000446 2000-03-31 2001-04-02 Enterprise scheduling system for scheduling mobile service representatives WO2001075637A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001248164A AU2001248164A1 (en) 2000-03-31 2001-04-02 Enterprise scheduling system for scheduling mobile service representatives

Applications Claiming Priority (10)

Application Number Priority Date Filing Date Title
US19391700P 2000-03-31 2000-03-31
US19383300P 2000-03-31 2000-03-31
US19383200P 2000-03-31 2000-03-31
US19383400P 2000-03-31 2000-03-31
US19370500P 2000-03-31 2000-03-31
US60/193,917 2000-03-31
US60/193,832 2000-03-31
US60/193,834 2000-03-31
US60/193,705 2000-03-31
US60/193,833 2000-03-31

Publications (2)

Publication Number Publication Date
WO2001075637A2 WO2001075637A2 (en) 2001-10-11
WO2001075637A8 true WO2001075637A8 (en) 2002-01-10

Family

ID=27539308

Family Applications (7)

Application Number Title Priority Date Filing Date
PCT/CA2001/000420 WO2001075691A2 (en) 2000-03-31 2001-04-02 Finding technique for a scheduling system
PCT/CA2001/000422 WO2001075693A2 (en) 2000-03-31 2001-04-02 Order scheduling system and method for scheduling appointments over multiple days
PCT/CA2001/000446 WO2001075637A2 (en) 2000-03-31 2001-04-02 Enterprise scheduling system for scheduling mobile service representatives
PCT/CA2001/000421 WO2001075692A2 (en) 2000-03-31 2001-04-02 Assigning technique for a scheduling system
PCT/CA2001/000445 WO2001075663A2 (en) 2000-03-31 2001-04-02 Systems and methods for enhancing connectivity
PCT/CA2001/000423 WO2001075694A2 (en) 2000-03-31 2001-04-02 Methods and systems for scheduling complex work orders for a workforce of mobile service technicians
PCT/CA2001/000419 WO2001077912A2 (en) 2000-03-31 2001-04-02 Configurable scheduling system

Family Applications Before (2)

Application Number Title Priority Date Filing Date
PCT/CA2001/000420 WO2001075691A2 (en) 2000-03-31 2001-04-02 Finding technique for a scheduling system
PCT/CA2001/000422 WO2001075693A2 (en) 2000-03-31 2001-04-02 Order scheduling system and method for scheduling appointments over multiple days

Family Applications After (4)

Application Number Title Priority Date Filing Date
PCT/CA2001/000421 WO2001075692A2 (en) 2000-03-31 2001-04-02 Assigning technique for a scheduling system
PCT/CA2001/000445 WO2001075663A2 (en) 2000-03-31 2001-04-02 Systems and methods for enhancing connectivity
PCT/CA2001/000423 WO2001075694A2 (en) 2000-03-31 2001-04-02 Methods and systems for scheduling complex work orders for a workforce of mobile service technicians
PCT/CA2001/000419 WO2001077912A2 (en) 2000-03-31 2001-04-02 Configurable scheduling system

Country Status (3)

Country Link
US (8) US20010047287A1 (en)
AU (7) AU2001246273A1 (en)
WO (7) WO2001075691A2 (en)

Families Citing this family (332)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7139637B1 (en) 1999-05-11 2006-11-21 William Henry Waddington Order allocation to minimize container stops in a distribution center
US6975937B1 (en) 1999-05-11 2005-12-13 Christopher Kantarjiev Technique for processing customer service transactions at customer site using mobile computing device
US7437305B1 (en) 1999-05-11 2008-10-14 Christopher Angel Kantarjiev Scheduling delivery of products via the internet
US7177825B1 (en) 1999-05-11 2007-02-13 Borders Louis H Integrated system for ordering, fulfillment, and delivery of consumer products using a data network
US7127412B2 (en) * 1999-06-07 2006-10-24 Pointserve, Inc. Method and system for allocating specific appointment time windows in a service industry
US7251612B1 (en) 2000-01-10 2007-07-31 Parker John E Method and system for scheduling distribution routes and timeslots
JP2001282974A (en) * 2000-03-29 2001-10-12 Ricoh Co Ltd System and device for managing work and recording medium
US20010047287A1 (en) * 2000-03-31 2001-11-29 Simon Jacobs Finding technique for a scheduling system
US6577726B1 (en) * 2000-03-31 2003-06-10 Siebel Systems, Inc. Computer telephony integration hotelling method and system
US7240283B1 (en) 2000-11-10 2007-07-03 Narasimha Rao Paila Data transmission and rendering techniques implemented over a client-server system
US7139721B2 (en) * 2000-05-10 2006-11-21 Borders Louis H Scheduling delivery of products via the internet
JP2001350881A (en) * 2000-06-06 2001-12-21 Nec Corp System and method for controlling talented person dispatch information, dispatching terminal, job offering terminal and dispatch information server and recording medium
US7925524B2 (en) * 2000-07-14 2011-04-12 United Parcel Service Of America, Inc. Method and system of delivering items using overlapping delivery windows
US6505123B1 (en) 2000-07-24 2003-01-07 Weatherbank, Inc. Interactive weather advisory system
US8190463B2 (en) * 2000-09-06 2012-05-29 Masterlink Corporation System and method for managing mobile workers
US7283971B1 (en) * 2000-09-06 2007-10-16 Masterlink Corporation System and method for managing mobile workers
US7461008B2 (en) * 2001-09-04 2008-12-02 Accenture Global Services Gmbh Planning and scheduling modification of a configuration
US8655698B2 (en) * 2000-10-17 2014-02-18 Accenture Global Services Limited Performance-based logistics for aerospace and defense programs
US7440906B1 (en) 2001-09-04 2008-10-21 Accenture Global Services Gmbh Identification, categorization, and integration of unplanned maintenance, repair and overhaul work on mechanical equipment
US6980959B1 (en) * 2000-10-17 2005-12-27 Accenture Llp Configuring mechanical equipment
US7457762B2 (en) * 2001-09-04 2008-11-25 Accenture Global Services Gmbh Optimization of management of maintenance, repair and overhaul of equipment in a specified time window
US7124059B2 (en) * 2000-10-17 2006-10-17 Accenture Global Services Gmbh Managing maintenance for an item of equipment
US7457763B1 (en) 2001-09-04 2008-11-25 Accenture Global Services Gmbh Predictive maintenance system
US8706542B2 (en) * 2000-12-18 2014-04-22 Apple Inc. Allocation of location-based orders to mobile agents
US7233914B1 (en) 2000-12-27 2007-06-19 Joyo Wijaya Technique for implementing item substitution for unavailable items relating to a customer order
US20020143600A1 (en) * 2001-03-08 2002-10-03 Dugan Valerie G. Internet-based appointment scheduling
US20020161618A1 (en) * 2001-03-13 2002-10-31 Mitchell Weiss Integrated scheduler and material control system
US7308423B1 (en) 2001-03-19 2007-12-11 Franklin Goodhue Woodward Technique for handling sales of regulated items implemented over a data network
US7313530B2 (en) * 2001-04-10 2007-12-25 General Electric Company Methods and systems for generating and displaying the capacity of a delivery management system
US20020153134A1 (en) * 2001-04-23 2002-10-24 Newman Frederic M. Method of managing work orders at a well site
US20020156670A1 (en) * 2001-04-23 2002-10-24 Newman Frederic M. Method of managing workers at a well site
US6941514B2 (en) * 2001-04-30 2005-09-06 Bellsouth Intellectual Property Corporation System and method for priority-based work order scheduling
EP1260914A1 (en) * 2001-05-23 2002-11-27 Mediabricks Ab A method for optimizing utilization of client capacity
US7305491B2 (en) * 2001-07-02 2007-12-04 Intellisync Corporation Techniques for handling time zone changes in personal information management software
US8266066B1 (en) 2001-09-04 2012-09-11 Accenture Global Services Limited Maintenance, repair and overhaul management
US20030069899A1 (en) * 2001-10-04 2003-04-10 International Business Machines Corporation Method, system, and program for providing personal preference information when scheduling events
JP2003122867A (en) * 2001-10-10 2003-04-25 Toshiba Tec Corp Repair support system, repair support method and computer-readable recording medium
US7212984B2 (en) * 2001-10-29 2007-05-01 Qualcomm Incorporated Method and apparatus for providing virtual capacity to a provider of services
US7502747B1 (en) * 2001-11-29 2009-03-10 Microsoft Corporation Automated job scheduling based on resource availability
US7110745B1 (en) * 2001-12-28 2006-09-19 Bellsouth Intellectual Property Corporation Mobile gateway interface
DE10204691C1 (en) * 2002-02-06 2003-04-24 Philips Corp Intellectual Pty Mercury-free, high-intensity, high pressure gas discharge lamp for vehicle headlights, has infra-red reflecting coating on lower wall to promote vaporization
AU2003201148A1 (en) * 2002-02-08 2003-09-02 Koninklijke Philips Electronics N.V. Radio communication system
GB0202991D0 (en) * 2002-02-08 2002-03-27 Koninkl Philips Electronics Nv Radio communication system
US7555440B2 (en) * 2002-04-29 2009-06-30 At&T Intellectual Property I, L.P. Immediate next task dispatch system and method
EP1603301B1 (en) * 2002-05-06 2007-03-07 Research in Motion Event reminder method
US7221937B2 (en) 2002-05-06 2007-05-22 Research In Motion Limited Event reminder method
US20030220827A1 (en) * 2002-05-21 2003-11-27 Neil Murphy System and Method for Scheduling Service Technicians
US7865387B2 (en) * 2002-05-23 2011-01-04 Aol Inc. Method and system for scheduling a meeting for a set of attendees via a special attendee
US7451098B2 (en) * 2002-05-31 2008-11-11 At&T Intellectual Property I, L.P. Method, system, and computer program product for assigning multiple telecommunications technicians at one time to at least one skill and a turf
US7433830B2 (en) * 2002-06-19 2008-10-07 At&T Intellectual Property I, L.P. Method and system for assigning and dispatching a telecommunications systems work order based on global positioning information
US7523046B2 (en) * 2002-07-26 2009-04-21 Cartmanager, Llc Communication system for managing hotel operations
US7941514B2 (en) * 2002-07-31 2011-05-10 Level 3 Communications, Llc Order entry system for telecommunications network service
JP4373060B2 (en) * 2002-08-14 2009-11-25 株式会社エヌ・ティ・ティ・ドコモ Distributed processing system and proxy node, user side node and method in distributed processing system
US20040044554A1 (en) * 2002-08-27 2004-03-04 Christopher Bull Methods and systems for managing field personnel and projects through a wireless network
US20050033603A1 (en) * 2002-08-29 2005-02-10 Olympus Optical Co., Ltd. Hospital information system
US20040158762A1 (en) * 2002-09-23 2004-08-12 Abraham Richard J. Processes for determining nondiscriminatory access to a telecommunication network
US7840434B2 (en) * 2002-10-29 2010-11-23 At&T Intellectual Property I, L. P. Methods and systems for assigning multiple tasks
US20040133635A1 (en) * 2002-11-26 2004-07-08 Axel Spriestersbach Transformation of web description documents
US20040111336A1 (en) * 2002-12-10 2004-06-10 International Business Machines Corporation Method, system, and storage medium for optimizing procurement and fulfillment processes over a computer network
US20040122951A1 (en) * 2002-12-18 2004-06-24 Andre Beck Method and apparatus for providing Web users with a click-to-contact service
US8712867B2 (en) 2003-01-31 2014-04-29 Media Queue, Llc System for providing access to playable media
US8688462B2 (en) * 2003-01-31 2014-04-01 Media Queue, Llc Media auto exchange system and method
US8700538B2 (en) 2003-01-31 2014-04-15 Media Queue, Llc Media exchange system and method
US7895065B2 (en) * 2003-02-26 2011-02-22 Sony Corporation Method and apparatus for an itinerary planner
US20040205394A1 (en) * 2003-03-17 2004-10-14 Plutowski Mark Earl Method and apparatus to implement an errands engine
US7840435B2 (en) * 2003-03-28 2010-11-23 Accenture Global Services Gmbh Effective security scheduler
US7827204B2 (en) * 2003-03-31 2010-11-02 Sap Ag Order document data management
US7856406B2 (en) 2003-04-28 2010-12-21 Onforce, Inc. System and method for managing accounts payable and accounts receivable
US20040220848A1 (en) * 2003-04-28 2004-11-04 Leventhal Jeffrey P. System and method for managing requests for services
US7590695B2 (en) 2003-05-09 2009-09-15 Aol Llc Managing electronic messages
US20040236704A1 (en) * 2003-05-22 2004-11-25 Gotfried Bradley L. Method and system for providing a compensation opportunity to a task candidate
US8209205B1 (en) 2003-05-22 2012-06-26 John W. McElroy Planning and scheduling tool assistant assuring high utilization of resources
US20040249691A1 (en) * 2003-06-05 2004-12-09 Schell H. Mike Method, system and computer product for strategic priority order tracking
US7739602B2 (en) 2003-06-24 2010-06-15 Aol Inc. System and method for community centric resource sharing based on a publishing subscription model
CN1842811A (en) * 2003-08-29 2006-10-04 西门子医疗健康服务公司 Customer service support system
US7149736B2 (en) * 2003-09-26 2006-12-12 Microsoft Corporation Maintaining time-sorted aggregation records representing aggregations of values from multiple database records using multiple partitions
US20050119930A1 (en) * 2003-10-21 2005-06-02 Itron, Inc. Combined scheduling and management of work orders, such as for utility meter reading and utility servicing events
US20050119927A1 (en) * 2003-12-02 2005-06-02 International Business Machines Corporation Accounting for traveling time within scheduling software
US20050165631A1 (en) * 2004-01-28 2005-07-28 Microsoft Corporation Time management representations and automation for allocating time to projects and meetings within an online calendaring system
US20050177407A1 (en) * 2004-02-09 2005-08-11 Barni Meghan M. Method and computer system for schedule trading
US7747464B2 (en) 2004-02-18 2010-06-29 Jansen Michael E Motion picture theater and associated promotion
US7810099B2 (en) * 2004-06-17 2010-10-05 International Business Machines Corporation Optimizing workflow execution against a heterogeneous grid computing topology
US20070203723A1 (en) * 2006-02-28 2007-08-30 Segura Michael J Methods for designing, pricing, and scheduling well services and data processing systems therefor
US7636671B2 (en) * 2004-08-30 2009-12-22 Halliburton Energy Services, Inc. Determining, pricing, and/or providing well servicing treatments and data processing systems therefor
US7548877B2 (en) * 2004-08-30 2009-06-16 Quixtar, Inc. System and method for processing orders for multiple multilevel marketing business models
US20100088196A1 (en) * 2004-08-30 2010-04-08 Segura Michael J R Methods for Designing, Pricing, and Scheduling Well Services and Data Processing Systems Therefor
US9552599B1 (en) 2004-09-10 2017-01-24 Deem, Inc. Platform for multi-service procurement
US7143222B2 (en) 2004-09-21 2006-11-28 International Business Machines Corporation Adaptive message delivery system
US9100776B2 (en) * 2004-10-06 2015-08-04 Intelligent Mechatronic Systems Inc. Location based event reminder for mobile device
US20060101467A1 (en) * 2004-10-18 2006-05-11 International Business Machines Corporation Process execution management based on resource requirements and business impacts
US20090187452A1 (en) * 2004-10-27 2009-07-23 Naruto Takaoku Cleaning work estimating system, cleaning work estimating method, and cleaning work estimating program
US7693735B2 (en) * 2004-11-23 2010-04-06 Etadirect Holdings, Inc. Dynamic schedule mediation
US20060235856A1 (en) * 2004-12-16 2006-10-19 Halcrow Michael A Route generation for task completion by a location-aware device
US20060161469A1 (en) * 2005-01-14 2006-07-20 Weatherbank, Inc. Interactive advisory system
US8832121B2 (en) * 2005-02-02 2014-09-09 Accuweather, Inc. Location-based data communications system and method
US7889857B2 (en) * 2005-02-15 2011-02-15 Siemens Aktiengesellschaft Method and system for providing a service
US7793294B2 (en) * 2005-02-22 2010-09-07 Northrop Grumman Corporation System for scheduling tasks within an available schedule time period based on an earliest possible end time of the task
US7828202B2 (en) * 2005-02-24 2010-11-09 E-Courier (Belize), Inc. System and method for controlling the transport of articles
WO2006090844A1 (en) * 2005-02-25 2006-08-31 International Business Machines Corporation Work management system, work management system building assisting service, control method, and program
US20060218027A1 (en) * 2005-03-22 2006-09-28 Carrion Veronica L System and method for single user interface window event scheduling
US7894938B1 (en) * 2005-03-31 2011-02-22 Cantaloupe Systems, Inc. Vending machine service scheduling
US20060241996A1 (en) * 2005-04-20 2006-10-26 International Business Machines Corporation Method, system and program product for monitoring work items
US8090707B1 (en) 2005-07-07 2012-01-03 Rearden Commerce Inc. Chance meeting addition to trip planner or meeting planner
US8626548B2 (en) * 2005-09-19 2014-01-07 Oracle International Corporation Access point triangulation for task assignment of warehouse employees
US20070078863A1 (en) * 2005-10-03 2007-04-05 Peter Thompson Application support and maintenance system, software, database and related methods
US10248914B2 (en) * 2005-11-29 2019-04-02 The Boeing Company Sustaining a fleet of configuration-controlled assets
FI20051291L (en) * 2005-12-16 2007-06-17 Kone Corp Maintenance program optimization method
US8229467B2 (en) 2006-01-19 2012-07-24 Locator IP, L.P. Interactive advisory system
US7499869B2 (en) * 2006-02-02 2009-03-03 Matthew Iknoian System and method for scheduling employee shifts
US20070198330A1 (en) * 2006-02-22 2007-08-23 Shmuel Korenblit Integrated contact center systems for facilitating contact center coaching
US8112306B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. System and method for facilitating triggers and workflows in workforce optimization
US8112298B2 (en) * 2006-02-22 2012-02-07 Verint Americas, Inc. Systems and methods for workforce optimization
US8078486B1 (en) * 2006-02-22 2011-12-13 Verint Americas Inc. Systems and methods for providing workforce optimization to branch and back offices
US8825736B2 (en) * 2006-03-14 2014-09-02 Lifeworx, Inc. System and method for service provider search
CN101046859A (en) * 2006-03-29 2007-10-03 鸿富锦精密工业（深圳）有限公司 Job cards made system and method
US20070233292A1 (en) * 2006-03-30 2007-10-04 Mandt Marc E Sr Team Binding Process For Game Scheduling Software
US7672746B1 (en) * 2006-03-31 2010-03-02 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US8706799B2 (en) * 2006-05-29 2014-04-22 Sandisk Il Ltd. Method and apparatus to exchange information with a local storage device
US20070282656A1 (en) * 2006-06-06 2007-12-06 Jeffery Battcher Dynamic appointment tracking
US8793066B2 (en) 2006-06-27 2014-07-29 Microsoft Corporation Route monetization
US7610151B2 (en) 2006-06-27 2009-10-27 Microsoft Corporation Collaborative route planning for generating personalized and context-sensitive routing recommendations
US7617042B2 (en) * 2006-06-30 2009-11-10 Microsoft Corporation Computing and harnessing inferences about the timing, duration, and nature of motion and cessation of motion with applications to mobile computing and communications
US8131578B2 (en) 2006-06-30 2012-03-06 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US7739040B2 (en) * 2006-06-30 2010-06-15 Microsoft Corporation Computation of travel routes, durations, and plans over multiple contexts
US7706964B2 (en) * 2006-06-30 2010-04-27 Microsoft Corporation Inferring road speeds for context-sensitive routing
US8126641B2 (en) * 2006-06-30 2012-02-28 Microsoft Corporation Route planning with contingencies
US7953621B2 (en) * 2006-06-30 2011-05-31 Verint Americas Inc. Systems and methods for displaying agent activity exceptions
US8055526B2 (en) * 2006-09-08 2011-11-08 Varec, Inc. Method for the automated dispatch of fueling operations
WO2008035989A2 (en) * 2006-09-18 2008-03-27 Arc Innovations Limited Utility meter installation system and method
US8645179B2 (en) 2006-09-29 2014-02-04 Verint Americas Inc. Systems and methods of partial shift swapping
CA2567368A1 (en) * 2006-09-29 2007-02-06 Witness Systems, Inc. Systems and methods of partial shift swapping
US7747458B2 (en) * 2006-10-11 2010-06-29 International Business Machines Corporation Electronic calendar auto event resolution system and method
EP1914959B1 (en) * 2006-10-19 2011-12-28 Motorola Mobility, Inc. Method and apparatus for recovery from network disconnections in a peer-peer network
US20080103843A1 (en) * 2006-10-27 2008-05-01 Sap Ag-Germany Integrating information for maintenance
US20080114638A1 (en) * 2006-11-10 2008-05-15 Inspection Management Systems, Inc. Parameter-based appointment scheduling system and method
KR101384902B1 (en) * 2006-12-15 2014-04-15 삼성전자주식회사 Method and apparatus for preventing omission of schedule and overlapping execution due to change in time
US8799046B2 (en) * 2006-12-27 2014-08-05 Verizon Patent And Licensing Inc. Dispatching prioritized jobs at multiple locations to workers
US8141089B2 (en) * 2007-01-11 2012-03-20 International Business Machines Corporation Method and apparatus for reducing contention for computer system resources using soft locks
US7987471B2 (en) * 2007-01-26 2011-07-26 Microsoft Corporation Mobile device management proxy system
US8620712B1 (en) * 2007-01-26 2013-12-31 Intuit Inc. Method and system of intelligent matching for meetings
WO2008095072A2 (en) * 2007-01-31 2008-08-07 Quintiles Transnational Corp. Methods and systems for site startup
US8634814B2 (en) 2007-02-23 2014-01-21 Locator IP, L.P. Interactive advisory system for prioritizing content
JP5440780B2 (en) * 2007-02-26 2014-03-12 日本電気株式会社 Message notification method, business management apparatus, and computer program
WO2008124512A1 (en) * 2007-04-03 2008-10-16 Zurisoft, Llc Mixed workforce using priority queuing of automated bid dispatch and compliance monitoring
US8533847B2 (en) 2007-05-24 2013-09-10 Sandisk Il Ltd. Apparatus and method for screening new data without impacting download speed
US8522258B1 (en) 2007-06-15 2013-08-27 At&T Mobility Ii Llc Event handling system
US20080313037A1 (en) * 2007-06-15 2008-12-18 Root Steven A Interactive advisory system
US8060401B2 (en) 2007-07-17 2011-11-15 At&T Intellectual Property I, Lp Methods, systems, and computer-readable media for providing an indication of a schedule conflict
US8249905B2 (en) 2007-07-17 2012-08-21 At&T Intellectual Property I, Lp Methods, systems, and computer-readable media for providing future job information
US8341547B2 (en) 2007-07-17 2012-12-25 At&T Intellectual Property I, L.P. Methods, systems, and computer-readable media for providing contact information at turf level
US8380744B2 (en) 2007-07-17 2013-02-19 At&T Intellectual Property I, L.P. Methods, systems, and computer-readable media for generating a report indicating job availability
US20090024437A1 (en) * 2007-07-17 2009-01-22 Robert Ingman Methods, Systems, and Computer-Readable Media for Providing A Ratio of Tasks Per Technician
US8069072B2 (en) 2007-07-17 2011-11-29 At&T Intellectual Property I, Lp Methods, systems, and computer-readable media for providing an indication of hightime
US8352302B2 (en) 2007-07-17 2013-01-08 At&T Intellectual Property I, L.P. Methods, systems, and computer-readable media for determining a plurality of turfs from where to reallocate a workforce to a given turf
US20090024435A1 (en) * 2007-07-17 2009-01-22 Robert Ingman Methods, Systems, and Computer-Readable Media for Providing Notification of a Last Job Dispatch
US8239232B2 (en) 2007-07-17 2012-08-07 At&T Intellectual Property I, L.P. Methods, systems, and computer-readable media for providing commitments information relative to a turf
US20090023431A1 (en) * 2007-07-19 2009-01-22 Hewlett-Packard Development Company, L.P. Systems and Methods for Communicating with a Network Switch
US20090063239A1 (en) * 2007-08-30 2009-03-05 Ibm Corporation Method and Apparatus for Providing an Electronic Calendar with an Indication of Timeslot Availability Dependent on the Importance of a Requester
US20090063241A1 (en) * 2007-08-31 2009-03-05 Accenture Global Services Gmbh Demand Driven Scheduling
US20090094089A1 (en) * 2007-10-05 2009-04-09 Michael Anthony Iacovone Custom dispatch software
CN101141449A (en) * 2007-10-22 2008-03-12 珠海金山软件股份有限公司 Apparatus and method for implementing Web client terminal software self-adaptive running
US20090138311A1 (en) * 2007-11-28 2009-05-28 Michael Anthony Iacovone System and method for computer aided work order scheduling
US20100312860A1 (en) * 2007-11-29 2010-12-09 Airbus Operations Gmbh Planning And Controlling Of Objects Transportation
US9104988B2 (en) * 2007-12-04 2015-08-11 Verizon Patent And Licensing Inc. System and method for providing facilities management based on weather vulnerability
US20090150206A1 (en) * 2007-12-07 2009-06-11 Mci Communications Services Notification system and method
US20090157498A1 (en) * 2007-12-14 2009-06-18 Microsoft Corporation Generational intelligent navigation synchronization or update
US20090157540A1 (en) * 2007-12-14 2009-06-18 Microsoft Corporation Destination auctioned through business of interest
US20090171743A1 (en) * 2008-01-02 2009-07-02 Dana Spiegel Service request system with natural service provider profiling and methods thereof
US20090171718A1 (en) * 2008-01-02 2009-07-02 Verizon Services Corp. System and method for providing workforce and workload modeling
US20090199192A1 (en) * 2008-02-05 2009-08-06 Robert Laithwaite Resource scheduling apparatus and method
US20090210142A1 (en) * 2008-02-19 2009-08-20 Microsoft Corporation Safe route configuration
US20090210242A1 (en) * 2008-02-19 2009-08-20 Microsoft Corporation Load balance payment
US20090210302A1 (en) * 2008-02-19 2009-08-20 Microsoft Corporation Route reward augmentation
US8538788B1 (en) 2008-04-02 2013-09-17 Onforce, Inc. System for work order refinement prior to acceptance and methods thereof
EP2304924A1 (en) * 2008-05-20 2011-04-06 Raytheon Company System and method for maintaining stateful information
EP2148216B1 (en) * 2008-07-14 2013-01-09 Ecole Polytechnique Fédérale de Lausanne (EPFL) Time of flight estimation method using beamforming for acoustic tomography
US8041586B2 (en) * 2008-09-18 2011-10-18 International Business Machines Corporation Shared space availability by dynamically responding to user utilization behavior of shared space
US20100088143A1 (en) * 2008-10-07 2010-04-08 Microsoft Corporation Calendar event scheduling
US8730056B2 (en) 2008-11-11 2014-05-20 Itron, Inc. System and method of high volume import, validation and estimation of meter data
US8219467B2 (en) * 2008-12-11 2012-07-10 At&T Intellectual Property I, Lp System and method for dispatching field technicians based on locations of virtual warehouses
US9015209B2 (en) 2008-12-16 2015-04-21 Sandisk Il Ltd. Download management of discardable files
US8849856B2 (en) 2008-12-16 2014-09-30 Sandisk Il Ltd. Discardable files
US8205060B2 (en) 2008-12-16 2012-06-19 Sandisk Il Ltd. Discardable files
US8375192B2 (en) 2008-12-16 2013-02-12 Sandisk Il Ltd. Discardable files
US9104686B2 (en) 2008-12-16 2015-08-11 Sandisk Technologies Inc. System and method for host management of discardable objects
US9020993B2 (en) 2008-12-16 2015-04-28 Sandisk Il Ltd. Download management of discardable files
US8612276B1 (en) * 2009-02-11 2013-12-17 Certusview Technologies, Llc Methods, apparatus, and systems for dispatching service technicians
CA2897462A1 (en) 2009-02-11 2010-05-04 Certusview Technologies, Llc Management system, and associated methods and apparatus, for providing automatic assessment of a locate operation
US20100235210A1 (en) * 2009-03-11 2010-09-16 United Parcel Service Of America, Inc. Scheduled delivery service systems, apparatuses, methods, and computer programs embodied on computer-readable media
US8713146B2 (en) * 2009-03-27 2014-04-29 Ebay Inc. Change management automation tool
US20100287025A1 (en) * 2009-05-06 2010-11-11 Brian Fletcher Mobile resource task scheduling
IL199115A (en) 2009-06-03 2013-06-27 Verint Systems Ltd Systems and methods for efficient keyword spotting in communication traffic
US8321253B2 (en) 2009-06-09 2012-11-27 Accenture Global Services Limited Technician control system
US8364513B2 (en) * 2009-06-09 2013-01-29 Accenture Global Services Limited Technician control system
US8849690B1 (en) * 2009-06-24 2014-09-30 American Airlines, Inc. Optimized bill of work for aircraft maintenance based on task prioritization and time slot proximity analysis
US8886760B2 (en) * 2009-06-30 2014-11-11 Sandisk Technologies Inc. System and method of predictive data acquisition
US9378511B2 (en) * 2009-07-15 2016-06-28 International Business Machines Corporation Real-time appointment of enterprise mobile agents in response to customer requests
US20140195287A1 (en) * 2009-08-21 2014-07-10 Christopher Ian Fraser Gesture based electronic signature
US10115065B1 (en) 2009-10-30 2018-10-30 Verint Americas Inc. Systems and methods for automatic scheduling of a workforce
US20110112943A1 (en) * 2009-11-09 2011-05-12 Dietz Jay B Location-based mobile workforce management system
US20110145037A1 (en) * 2009-12-16 2011-06-16 Vertafore, Inc. Document management method and apparatus to process a workflow task by parallel or serially processing subtasks thereof
US9063932B2 (en) 2009-12-18 2015-06-23 Vertafore, Inc. Apparatus, method and article to manage electronic or digital documents in a networked environment
US8700682B2 (en) 2009-12-24 2014-04-15 Vertafore, Inc. Systems, methods and articles for template based generation of markup documents to access back office systems
US20110213634A1 (en) * 2010-03-01 2011-09-01 Business Equipment Information Services, Inc. System and method for effective workload distribution for service technicians
WO2011150353A1 (en) * 2010-05-28 2011-12-01 Gvm, Inc. Remote management system for equipment
US8583462B2 (en) 2010-06-23 2013-11-12 Canadian National Railway Company Method and system for assessing penalties associated with an employee without a job assignment
US20120003619A1 (en) * 2010-06-23 2012-01-05 Canadian National Railway Company Method and system for assigning jobs to prevent employee qualifications from lapsing
US8788375B2 (en) 2010-06-23 2014-07-22 Canadian National Railway Company Method and system for pre-populating job assignment submissions
US8463802B2 (en) 2010-08-19 2013-06-11 Sandisk Il Ltd. Card-based management of discardable files
US8549229B2 (en) 2010-08-19 2013-10-01 Sandisk Il Ltd. Systems and methods for managing an upload of files in a shared cache storage system
US8689759B2 (en) * 2010-10-01 2014-04-08 GM Global Technology Operations LLC Dual drive pump system using an engine starter motor
US20120303404A1 (en) * 2011-03-14 2012-11-29 ClearCare, Inc. System and apparatus for generating work schedules
US20120101867A1 (en) * 2010-10-25 2012-04-26 Zgardovski Stanislav V System for Automatic Assignment of Agents in Inbound and Outbound Campaigns
US9384198B2 (en) 2010-12-10 2016-07-05 Vertafore, Inc. Agency management system and content management system integration
US8527575B2 (en) * 2010-12-17 2013-09-03 Verizon Patent And Licensing Inc. Queue processing system
US20120166243A1 (en) * 2010-12-27 2012-06-28 Belmont Brian V Field service management systems and methods
US9619786B2 (en) * 2011-01-28 2017-04-11 International Business Machines Corporation Shape driven scheduling of multiple events for a task in a calendaring and scheduling system
US8788849B2 (en) 2011-02-28 2014-07-22 Sandisk Technologies Inc. Method and apparatus for protecting cached streams
US9659260B2 (en) 2011-03-15 2017-05-23 Dan Caligor Calendar based task and time management systems and methods
US9348790B2 (en) 2011-04-01 2016-05-24 Facebook, Inc. Method for efficient use of content stored in a cache memory of a mobile device
US9559868B2 (en) 2011-04-01 2017-01-31 Onavo Mobile Ltd. Apparatus and methods for bandwidth saving and on-demand data delivery for a mobile device
US10481945B2 (en) 2011-04-01 2019-11-19 Facebook, Inc. System and method for communication management of a multi-tasking mobile device
US20120259540A1 (en) * 2011-04-07 2012-10-11 Infosys Technologies Limited Methods and systems for workforce management
US8731973B2 (en) 2011-04-19 2014-05-20 Vertafore, Inc. Overlaying images in automated insurance policy form generation
US8700656B2 (en) 2011-05-27 2014-04-15 Oracle International Corporation Method and system for implementing an on-demand scheduler
US9021095B2 (en) 2011-05-27 2015-04-28 Oracle International Corporation Method and system for implementing an on-demand scheduler in a mobile device
US20120316907A1 (en) * 2011-06-07 2012-12-13 Avaya, Inc. System and method for managing agent contact assignments near end of agent work shift
US20120317172A1 (en) * 2011-06-13 2012-12-13 International Business Machines Corporation Mobile web app infrastructure
US8791816B2 (en) * 2011-06-27 2014-07-29 The Boeing Company Situational awareness for an electrical distribution system
US9165011B2 (en) 2011-09-30 2015-10-20 Oracle International Corporation Concurrent calculation of resource qualification and availability using text search
US8977236B2 (en) 2011-10-11 2015-03-10 Mobiwork, Llc Method and system to record and visualize type, path and location of moving and idle segments
US20130090968A1 (en) * 2011-10-11 2013-04-11 Stephen Borza Methods of employee scheduling and management
US9818074B2 (en) 2011-10-11 2017-11-14 Mobiwork, Llc Method and system to analyze time stamp location data to produce movement and idle segments
US9123005B2 (en) 2011-10-11 2015-09-01 Mobiwork, Llc Method and system to define implement and enforce workflow of a mobile workforce
US9740999B2 (en) 2011-10-11 2017-08-22 Mobiwork, Llc Real time customer access to location, arrival and on-site time data
US8971853B2 (en) 2011-10-11 2015-03-03 Mobiwork, Llc Method and system to record and visualize type, time and duration of moving and idle segments
US8510144B1 (en) 2011-10-21 2013-08-13 Verint Americas Inc. Method and apparatus for cell-based workforce scheduling
US20140108078A1 (en) * 2011-12-12 2014-04-17 Moose Loop Holdings, LLC Task scheduling and rescheduling
US20130151298A1 (en) * 2011-12-12 2013-06-13 Moose Loop Holdings, LLC Acquiring and distributing tasks
US9330380B2 (en) * 2011-12-29 2016-05-03 Unisys Corporation Method and system for managing one or more recurrencies including exclusionary schedule
CN103186829A (en) * 2011-12-30 2013-07-03 北大方正集团有限公司 Dispatching system and method
FR2986645B1 (en) * 2012-02-02 2014-10-17 Somfy Sas METHOD AND COMMUNICATION DEVICE FOR REMOTELY CONTROLLING AN ACTUATOR FOR A BUILDING MOBILE EQUIPMENT
JP6099277B2 (en) * 2012-02-27 2017-03-22 国立大学法人名古屋大学 Anti-tumor aqueous solution, anti-cancer agent and method for producing them
US20150178687A1 (en) * 2012-04-26 2015-06-25 Google Inc. System and method for improving resource utilization
US9842317B2 (en) 2012-05-28 2017-12-12 Brandon Jordan Methods, systems, and apparatus for scheduling appointments
JP5457503B2 (en) * 2012-06-05 2014-04-02 日本瓦斯株式会社 Delivery number rank setting system
US9436921B2 (en) * 2012-06-21 2016-09-06 International Business Machines Corporation Intelligent service management and process control using policy-based automation and predefined task templates
US10346784B1 (en) 2012-07-27 2019-07-09 Google Llc Near-term delivery system performance simulation
US8583467B1 (en) 2012-08-23 2013-11-12 Fmr Llc Method and system for optimized scheduling of workflows
US11113642B2 (en) * 2012-09-27 2021-09-07 Commscope Connectivity Uk Limited Mobile application for assisting a technician in carrying out an electronic work order
US9450839B2 (en) * 2012-11-09 2016-09-20 Lenovo Enterprise Solutions (Singapore) Pte. Ltd. Efficient network bandwidth utilization in a distributed processing system
JP5961848B2 (en) * 2012-11-27 2016-08-02 株式会社日立製作所 Plan management system and plan management method
EP2747000B1 (en) * 2012-12-20 2017-11-22 ABB Schweiz AG System and method for automatic allocation of mobile resources to tasks
US9741021B2 (en) * 2013-01-18 2017-08-22 Robert Yu Optimized online marketing and scheduling systems and methods that are based on driving demand for services
US10115078B2 (en) * 2013-03-11 2018-10-30 Sony Corporation Service scheduling system
US9734194B1 (en) * 2013-03-14 2017-08-15 Google Inc. Encoding time interval information
US20140277622A1 (en) * 2013-03-15 2014-09-18 First Principles, Inc. System and method for bio-signal control of an electronic device
US9727832B2 (en) 2013-03-15 2017-08-08 Profit Strategies, Inc. Methods for generating a work-order in real time and devices thereof
CA2911977A1 (en) * 2013-05-09 2014-11-13 Benoit Brunel System and method for managing scheduled and unscheduled resources, and appointments for establishments
US20140350995A1 (en) * 2013-05-24 2014-11-27 International Business Machines Corporation Characterizing Statistical Time-Bounded Incident Management Systems
US9477523B1 (en) * 2013-06-25 2016-10-25 Amazon Technologies, Inc. Scheduling data access jobs based on job priority and predicted execution time using historical execution data
US9547836B2 (en) * 2013-06-28 2017-01-17 Verizon Patent And Licensing Inc. Method and apparatus for scheduling media processing jobs on multiple processors to maximize processor utilization
US20150026077A1 (en) * 2013-07-18 2015-01-22 Netapp, Inc. Centralized Method for Customer Assistance and System Verification
US9992138B1 (en) * 2013-07-26 2018-06-05 Ca, Inc. Method and apparatus for processing scheduling requests in a shared calendar system
EP3032475A4 (en) * 2013-08-09 2016-12-21 Zest Inc Task allocation device and task allocation program
US9967349B2 (en) * 2013-09-25 2018-05-08 Open Text Sa Ulc Integrated social media server and architecture
US9436696B2 (en) 2013-10-02 2016-09-06 International Business Machines Corporation Data fragmentation tuning and candidacy persistence
US11775892B2 (en) 2013-10-03 2023-10-03 Crc R&D, Llc Apparatus and method for freight delivery and pick-up
US9274687B1 (en) 2013-10-11 2016-03-01 Google Inc. Managing schedule changes for correlated calendar events
US20150106144A1 (en) * 2013-10-13 2015-04-16 Wavsys Llc Field crew management system and method
US9507814B2 (en) 2013-12-10 2016-11-29 Vertafore, Inc. Bit level comparator systems and methods
US9367435B2 (en) 2013-12-12 2016-06-14 Vertafore, Inc. Integration testing method and system for web services
US10241654B2 (en) * 2013-12-20 2019-03-26 Dassault Systemes Americas Corp. Computer method and apparatus for automated scheduling
WO2015099715A1 (en) * 2013-12-25 2015-07-02 Intel IP Corporation Apparatus, system and method of setting transmit slots in a wireless communication network
US20150206092A1 (en) * 2014-01-21 2015-07-23 Avaya, Inc. Identification of multi-channel connections to predict estimated wait time
US9531651B1 (en) 2014-02-13 2016-12-27 Google Inc. Methods for displaying notifications
US20150262113A1 (en) * 2014-03-11 2015-09-17 Bank Of America Corporation Work status monitoring and reporting
US9413707B2 (en) 2014-04-11 2016-08-09 ACR Development, Inc. Automated user task management
US8942727B1 (en) 2014-04-11 2015-01-27 ACR Development, Inc. User Location Tracking
US9665432B2 (en) 2014-08-07 2017-05-30 Microsoft Technology Licensing, Llc Safe data access following storage failure
US9847918B2 (en) * 2014-08-12 2017-12-19 Microsoft Technology Licensing, Llc Distributed workload reassignment following communication failure
US9747556B2 (en) 2014-08-20 2017-08-29 Vertafore, Inc. Automated customized web portal template generation systems and methods
US11328262B2 (en) * 2014-09-11 2022-05-10 Dean DiCarlo System and method of collaborative electronic product showing scheduler and sale closing platform
US9911087B1 (en) 2014-09-18 2018-03-06 Servicenow, Inc. System and method for efficient travel time and route computation
CA2944925C (en) 2014-10-08 2017-04-25 Tsx Inc. Selective delayed and undelayed database updating
TWI571809B (en) * 2014-11-14 2017-02-21 財團法人資訊工業策進會 Working item audit system and method thereof
US20160140507A1 (en) * 2014-11-18 2016-05-19 Intrenational Business Machines Corporation Optimizing service provider schedule and route
EP3054404A1 (en) * 2015-02-04 2016-08-10 Hexagon Technology Center GmbH Work information modelling
US10726366B2 (en) * 2015-04-14 2020-07-28 International Business Machines Corporation Scheduling and simulation system
US11748834B1 (en) * 2015-04-27 2023-09-05 Priority 5 Holdings, Inc. Systems and methods for planning and optimizing the mitigation of potential impacts to critical infrastructure or key resources
US10684890B2 (en) * 2015-05-08 2020-06-16 Accenture Global Services Limited Network deployment for cellular, backhaul, fiber optic and other network infrastructure
WO2016191311A1 (en) * 2015-05-22 2016-12-01 Percolata Corporation Method for determining staffing needs based in part on sensor inputs
CA3204965A1 (en) 2015-06-19 2016-12-22 United Rentals, Inc. Equipment staging application and platform
US11093878B2 (en) * 2015-07-01 2021-08-17 Oracle International Corporation System and method for providing temporal dependencies between tasks
US20170011312A1 (en) * 2015-07-07 2017-01-12 Tyco Fire & Security Gmbh Predicting Work Orders For Scheduling Service Tasks On Intrusion And Fire Monitoring
GB201515317D0 (en) 2015-08-28 2015-10-14 Servicepower Business Solutions Ltd Encoding of a schedule into a structure
US20200342421A1 (en) * 2015-09-17 2020-10-29 Super Home Inc. Home maintenance and repair information technology methods and systems
US11188878B2 (en) * 2015-09-22 2021-11-30 International Business Machines Corporation Meeting room reservation system
US9600400B1 (en) 2015-10-29 2017-03-21 Vertafore, Inc. Performance testing of web application components using image differentiation
US10339536B2 (en) 2015-11-17 2019-07-02 Schneider Enterprise Resources, LLC Geolocation compliance for a mobile workforce
EP3411839A4 (en) * 2016-02-04 2019-10-16 Ent. Services Development Corporation LP Schedule creation
WO2018018127A1 (en) * 2016-07-26 2018-02-01 Fio Corporation A dynamic quality control workforce management system, device, method, and computer-readable medium
US10817814B2 (en) 2016-08-26 2020-10-27 Conduent Business Services, Llc System and method for coordinating parking enforcement officer patrol in real time with the aid of a digital computer
US11157860B2 (en) 2016-08-26 2021-10-26 Conduent Business Services, Llc System and method for motivating parking enforcement officer performance with the aid of a digital computer
US11120375B2 (en) 2016-08-26 2021-09-14 Conduent Business Services, Llc System and method for monitoring parking enforcement officer performance in real time with the aid of a digital computer
US11144855B2 (en) 2016-08-26 2021-10-12 Conduent Business Services, Llc System and method for managing coverage of parking enforcement for a neighborhood with the aid of a digital computer
US11126942B2 (en) 2016-08-26 2021-09-21 Conduent Business Services, Llc System and method for facilitating parking enforcement officer performance in real time with the aid of a digital computer
US11062241B2 (en) * 2016-08-26 2021-07-13 Conduent Business Services, Llc System and method for facilitating parking enforcement officer dispatching in real time with the aid of a digital computer
US11151494B2 (en) 2016-08-26 2021-10-19 Palo Alto Research Center Incorporated System and method for visualizing parking enforcement officer movement in real time with the aid of a digital computer
US11068813B2 (en) 2016-08-26 2021-07-20 Palo Alto Research Center Incorporated System and method for providing conditional autonomous messaging to parking enforcement officers with the aid of a digital computer
US10362139B2 (en) 2016-10-06 2019-07-23 Mitsubishi Electric Research Laboratories, Inc. Systems and methods for resource allocation for management systems
US20180150924A1 (en) * 2016-11-30 2018-05-31 Corelogic Solutions, Llc Computer-based photo re-use across property reports
US20180150923A1 (en) * 2016-11-30 2018-05-31 Corelogic Solutions, Llc Property study workflow system
US20180150925A1 (en) * 2016-11-30 2018-05-31 Corelogic Solutions, Llc Computer-based control of timing with which property review orders are processed
MX2020002269A (en) 2017-08-31 2021-01-29 Crc R&D Llc Management of vehicular traffic at a facility having allocable space resources.
US10650337B2 (en) * 2018-01-29 2020-05-12 Salesforce.Com, Inc. Technical field service inventory management
US10832209B2 (en) * 2018-02-26 2020-11-10 Walmart Apollo, Llc Systems and methods for rush order fulfilment optimization
US20200410417A1 (en) 2018-03-01 2020-12-31 Bringg Delivery Technologies, Ltd. Automated dispatch optimization
US11055647B2 (en) * 2018-03-22 2021-07-06 Microsoft Technology Licensing, Llc Resource conflict detection and communication
US20190318322A1 (en) * 2018-04-12 2019-10-17 Rithm Al, Inc. System and method for determining an order of future events
US11210752B2 (en) * 2018-06-28 2021-12-28 International Business Machines Corporation Real time travel contingency service
US20190050817A1 (en) * 2018-08-02 2019-02-14 Jeffrey P. DeRouen Method and system for managing employee shift and transportation
US11126939B2 (en) * 2018-12-06 2021-09-21 At&T Intellectual Property I, L.P. Telecommunication network customer premises service dispatch optimization
US20200210943A1 (en) * 2018-12-27 2020-07-02 Clicksoftware, Inc. Systems and methods for scheduling parts delivery
CN114270393A (en) * 2019-08-22 2022-04-01 大正天空大厦有限公司 Rental space
US11755970B2 (en) * 2020-04-30 2023-09-12 Bfs Operations Llc Systems and methods for generating construction assignment schedules having multi-task construction projects
US11941560B2 (en) 2020-09-02 2024-03-26 Bfs Operations Llc Systems and methods for generating construction models for construction projects
US11080636B1 (en) * 2020-11-18 2021-08-03 Coupang Corp. Systems and method for workflow editing
US20220245551A1 (en) * 2021-02-03 2022-08-04 ServiceTitan, Inc. Adjustable work-flow capacity planning
US20230027594A1 (en) * 2021-07-23 2023-01-26 Fiix Inc. Machine learning powered anomaly detection for maintenance work orders
US20230205590A1 (en) * 2021-12-27 2023-06-29 Rakuten Mobile, Inc. Method, apparatus, and computer readable medium
US11777815B1 (en) * 2022-03-02 2023-10-03 Servicenow, Inc. Techniques for dynamically configuring service availability

Family Cites Families (95)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10610A (en) * 1854-03-07 Method of operating hydraulic bams
US16645A (en) * 1857-02-17 Method of generating air-blasts
US46073A (en) * 1865-01-31 Improvement in pumps
US47287A (en) * 1865-04-18 Improvement in skates
US65700A (en) * 1867-06-11 William sloan
US23157A (en) * 1859-03-08 Improvement in sewing-machines
US10615A (en) * 1854-03-07 Improvement in sewing-machines
US37229A (en) * 1862-12-23 Improvement in adjustable links
US7299A (en) * 1850-04-23 Dentist s chair
US47288A (en) * 1865-04-18 Improvement in hoop-locks for cotton
US4831552A (en) * 1987-01-29 1989-05-16 International Business Machines Corporation Method for concurrently displaying entries from a plurality of different electronic calendars based on interactively entered non-temporal criteria
US5064546A (en) * 1987-04-11 1991-11-12 Idemitsu Kosan Co., Ltd. Lubricating oil composition
EP0300456A3 (en) * 1987-07-24 1990-08-08 Bruce H. Faaland Improved scheduling method and system
US4937743A (en) 1987-09-10 1990-06-26 Intellimed Corporation Method and system for scheduling, monitoring and dynamically managing resources
US5168451A (en) * 1987-10-21 1992-12-01 Bolger John G User responsive transit system
US5093794A (en) * 1989-08-22 1992-03-03 United Technologies Corporation Job scheduling system
US5113380A (en) * 1989-08-24 1992-05-12 Levine Alfred B Multiple option electronic scheduler and rescheduler
JP2887815B2 (en) * 1990-08-08 1999-05-10 アイシン精機株式会社 Mobile station position monitoring system
US5289368A (en) * 1990-10-12 1994-02-22 Iex Corporation Force management system user interface
US5325292A (en) * 1990-10-12 1994-06-28 Crockett Gary B Tour/schedule generation for a force management system
US5303145A (en) * 1990-12-26 1994-04-12 International Business Machines Corporation Method and apparatus for meeting confirmation in a data processing system
US5913201A (en) * 1991-04-30 1999-06-15 Gte Laboratories Incoporated Method and apparatus for assigning a plurality of work projects
WO1993012488A1 (en) * 1991-12-13 1993-06-24 White Leonard R Measurement analysis software system and method
EP0555596B1 (en) * 1992-01-31 1997-04-09 Alcatel Cit Method for determining the propagation time between a remote terminal station and a central terminal station, in a bidirectional point-to-multipoint transmission system
JPH07110831A (en) * 1992-08-11 1995-04-25 Rockwell Internatl Corp Strict observance system of schedule
US5758313A (en) * 1992-10-16 1998-05-26 Mobile Information Systems, Inc. Method and apparatus for tracking vehicle location
US5636122A (en) * 1992-10-16 1997-06-03 Mobile Information Systems, Inc. Method and apparatus for tracking vehicle location and computer aided dispatch
US5428546A (en) * 1992-10-16 1995-06-27 Mobile Information Systems Method and apparatus for tracking vehicle location
IL103976A0 (en) * 1992-12-04 1994-05-30 Mintz Yossi Method and system for iteratively targeting participants according to their priorities
US5774867A (en) * 1993-03-25 1998-06-30 International Business Machines Corporation Meeting conflict resolution for electronic calendars
JPH06342357A (en) * 1993-06-01 1994-12-13 Mitsubishi Electric Corp User interface system
US5767848A (en) * 1994-12-13 1998-06-16 Hitachi, Ltd. Development support system
US5467268A (en) * 1994-02-25 1995-11-14 Minnesota Mining And Manufacturing Company Method for resource assignment and scheduling
US5623404A (en) * 1994-03-18 1997-04-22 Minnesota Mining And Manufacturing Company System and method for producing schedules of resource requests having uncertain durations
US5655118A (en) * 1994-03-21 1997-08-05 Bell Communications Research, Inc. Methods and apparatus for managing information on activities of an enterprise
IL112660A (en) * 1994-03-31 1998-01-04 Minnesota Mining & Mfg System integrating active and simulated decision- making processes
US5590269A (en) 1994-04-22 1996-12-31 Minnesota Mining & Manufacturing Company Resource assignment system providing mixed-initiative user interface updates
US5787000A (en) * 1994-05-27 1998-07-28 Lilly Software Associates, Inc. Method and apparatus for scheduling work orders in a manufacturing process
US5615121A (en) * 1995-01-31 1997-03-25 U S West Technologies, Inc. System and method for scheduling service providers to perform customer service requests
US5774661A (en) * 1995-04-18 1998-06-30 Network Imaging Corporation Rule engine interface for a visual workflow builder
US5922040A (en) * 1995-05-17 1999-07-13 Mobile Information System, Inc. Method and apparatus for fleet management
US5904727A (en) * 1995-05-17 1999-05-18 Mobile Information Systems, Inc. Graphical fleet management methods
DE19539662C2 (en) 1995-09-27 1997-10-02 Stefan J Halblaender Method for situation-dependent disposition over or activation of resources
US6070144A (en) 1996-01-09 2000-05-30 The State Of Oregon System and process for job scheduling using limited discrepancy search
US5920846A (en) * 1996-02-27 1999-07-06 Southwestern Bell Telephone Co. Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises
GB9606194D0 (en) * 1996-03-23 1996-05-29 Int Computers Ltd Appointment booking and scheduling system
JP4334623B2 (en) * 1996-06-12 2009-09-30 出光興産株式会社 Lubricating oil composition for automatic transmission
US5893906A (en) * 1996-08-13 1999-04-13 Electronic Data Systems Corporation Managing work in a computing application
JPH10143574A (en) * 1996-11-08 1998-05-29 Hitachi Ltd Job execution supporting system
JP2001504257A (en) * 1996-11-22 2001-03-27 ブリティッシュ・テレコミュニケーションズ・パブリック・リミテッド・カンパニー Resource allocation
US5870545A (en) 1996-12-05 1999-02-09 Hewlett-Packard Company System and method for performing flexible workflow process compensation in a distributed workflow management system
US5826239A (en) 1996-12-17 1998-10-20 Hewlett-Packard Company Distributed workflow resource management system and method
JPH10207939A (en) * 1997-01-17 1998-08-07 Nec Corp Work flow system
US5963913A (en) * 1997-02-28 1999-10-05 Silicon Graphics, Inc. System and method for scheduling an event subject to the availability of requested participants
JP3184113B2 (en) * 1997-03-24 2001-07-09 東燃ゼネラル石油株式会社 Lubricating oil composition for automatic transmission
US6047260A (en) * 1997-06-05 2000-04-04 Attention Control Systems, Inc. Intelligent planning and calendaring system with cueing feature and floating tasks
US5970466A (en) * 1997-10-06 1999-10-19 Impromed, Inc. Graphical computer system and method for appointment scheduling
JPH11116982A (en) * 1997-10-09 1999-04-27 Mitsubishi Oil Co Ltd Lubricating oil composition
US6370566B2 (en) * 1998-04-10 2002-04-09 Microsoft Corporation Generating meeting requests and group scheduling from a mobile device
US6745381B1 (en) 1997-12-12 2004-06-01 International Business Machines Coroporation Method and apparatus for annotating static object models with business rules
US6016477A (en) 1997-12-18 2000-01-18 International Business Machines Corporation Method and apparatus for identifying applicable business rules
US6115690A (en) * 1997-12-22 2000-09-05 Wong; Charles Integrated business-to-business Web commerce and business automation system
AU3085799A (en) * 1998-03-12 1999-09-27 Dmw Worldwide, Inc. Operational system for operating on client defined rules
US6278978B1 (en) * 1998-04-07 2001-08-21 Blue Pumpkin Software, Inc. Agent scheduling system and method having improved post-processing step
US6430538B1 (en) * 1998-04-30 2002-08-06 Enterworks Workflow management system, method and medium with personal subflows
US20020046073A1 (en) * 1998-05-29 2002-04-18 Runar Indseth Configurable weighting of representational controls to obtain an optimal routing solution
US6473748B1 (en) * 1998-08-31 2002-10-29 Worldcom, Inc. System for implementing rules
US6721288B1 (en) * 1998-09-16 2004-04-13 Openwave Systems Inc. Wireless mobile devices having improved operation during network unavailability
US6546425B1 (en) * 1998-10-09 2003-04-08 Netmotion Wireless, Inc. Method and apparatus for providing mobile and other intermittent connectivity in a computing environment
US7505827B1 (en) 1998-11-06 2009-03-17 Honeywell International Inc. Automated finite capacity scheduler
AU2707200A (en) * 1998-11-30 2000-06-19 Siebel Systems, Inc. Assignment manager
US6546364B1 (en) * 1998-12-18 2003-04-08 Impresse Corporation Method and apparatus for creating adaptive workflows
US6633900B1 (en) * 1999-01-08 2003-10-14 Abb Inc. Mobile crew management system for distributing work order assignments to mobile field crew units
US6430562B1 (en) * 1999-03-01 2002-08-06 Electronic Data Systems Corporation Integrated resource management system and method
US20020065700A1 (en) 1999-04-19 2002-05-30 G. Edward Powell Method and system for allocating personnel and resources to efficiently complete diverse work assignments
US6219412B1 (en) * 1999-05-05 2001-04-17 Spiderphone.Com, Inc. Choice of guaranteed vs. bumpable conference call reservations
US7177825B1 (en) 1999-05-11 2007-02-13 Borders Louis H Integrated system for ordering, fulfillment, and delivery of consumer products using a data network
US7437305B1 (en) 1999-05-11 2008-10-14 Christopher Angel Kantarjiev Scheduling delivery of products via the internet
US7127412B2 (en) * 1999-06-07 2006-10-24 Pointserve, Inc. Method and system for allocating specific appointment time windows in a service industry
US6415259B1 (en) * 1999-07-15 2002-07-02 American Management Systems, Inc. Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system
US6535883B1 (en) * 1999-08-04 2003-03-18 Mdsi Software Srl System and method for creating validation rules used to confirm input data
US6823315B1 (en) * 1999-11-03 2004-11-23 Kronos Technology Systems Limited Partnership Dynamic workforce scheduler
US6745321B1 (en) * 1999-11-08 2004-06-01 International Business Machines Corporation Method and apparatus for harvesting problematic code sections aggravating hardware design flaws in a microprocessor
US6484036B1 (en) * 1999-11-19 2002-11-19 International Business Machines Corporation Method and apparatus for scheduling mobile agents utilizing rapid two-way communication
US20050027580A1 (en) * 1999-12-01 2005-02-03 Richard Crici Internet-based appointment scheduling system
US20010029499A1 (en) 1999-12-30 2001-10-11 Tuatini Jeffrey Taihana Rules processing system
US20020035493A1 (en) * 2000-01-04 2002-03-21 Bahram Mozayeny Method and system for coordinating appointments
GB0004010D0 (en) * 2000-02-22 2000-04-12 Ibm Naming convention fjor different types of device and apparatus and methods using the naming convention
JP2001282974A (en) * 2000-03-29 2001-10-12 Ricoh Co Ltd System and device for managing work and recording medium
US20010047287A1 (en) * 2000-03-31 2001-11-29 Simon Jacobs Finding technique for a scheduling system
US6721779B1 (en) * 2000-07-07 2004-04-13 Softwired Ag Messaging proxy system
US7925524B2 (en) * 2000-07-14 2011-04-12 United Parcel Service Of America, Inc. Method and system of delivering items using overlapping delivery windows
US6757530B2 (en) * 2000-12-29 2004-06-29 International Business Machines Corporation System and method for providing wireless device access to scheduling applications
US20020199182A1 (en) * 2001-02-15 2002-12-26 Susan Whitehead Method and apparatus providing convergent solution to end-to end, adaptive business application management
US6701299B2 (en) * 2001-03-16 2004-03-02 United Parcel Service Of America, Inc. Real-time delivery feasibility analysis systems and methods

Also Published As

Publication number Publication date
AU2001246269A1 (en) 2001-10-23
AU2001246271A1 (en) 2001-10-15
WO2001075637A2 (en) 2001-10-11
AU2001248164A1 (en) 2001-10-15
US8768738B2 (en) 2014-07-01
US7603285B2 (en) 2009-10-13
WO2001075691A8 (en) 2002-01-31
AU2001246273A1 (en) 2001-10-15
US20080288539A1 (en) 2008-11-20
US20010037229A1 (en) 2001-11-01
US7155519B2 (en) 2006-12-26
AU2001246270A1 (en) 2001-10-15
WO2001075693A8 (en) 2002-01-10
US7346531B2 (en) 2008-03-18
WO2001075693A2 (en) 2001-10-11
WO2001077912A2 (en) 2001-10-18
WO2001075692A8 (en) 2002-01-10
WO2001075694A2 (en) 2001-10-11
AU2001246272A1 (en) 2001-10-15
US20020016645A1 (en) 2002-02-07
US20010047287A1 (en) 2001-11-29
WO2001075663A2 (en) 2001-10-11
US7587327B2 (en) 2009-09-08
WO2001075694A8 (en) 2002-01-10
AU2001248163A1 (en) 2001-10-23
US20020010615A1 (en) 2002-01-24
US20020023157A1 (en) 2002-02-21
US20020010610A1 (en) 2002-01-24
US20010047288A1 (en) 2001-11-29
WO2001075663A3 (en) 2002-10-03
WO2001075691A2 (en) 2001-10-11
WO2001075692A2 (en) 2001-10-11
US7487105B2 (en) 2009-02-03

Similar Documents

Publication Publication Date Title
WO2001075637A8 (en) Enterprise scheduling system for scheduling mobile service representatives
WO2001071609A8 (en) System and method for advertising with an internet voice portal
DE60135165D1 (en) Optical service agent for managing communication services in an optical communication system
CA2294078A1 (en) C-peptide specific assay procedure
EP1347377A3 (en) Abstract user inteface manager with prioritization
WO2005122677A3 (en) System and method for implementing a remote location acquisition application program interface
AU2003223407A1 (en) Call completion via instant communications client
WO2004021127A3 (en) Method and apparatus for planning resources base on events in a master queue
EP3113021A3 (en) Scheduling in a high-performance computing (hpc) system
WO2002003225A8 (en) Method and system for product lifecycle management
WO2000070491A8 (en) Waiting prior to engaging in automated services
AU2002324843A1 (en) Methods for qualitative and quantitative analysis of cells and related optical bio-disc systems
WO2002079931A3 (en) Vehicle parking validation system and method
WO2003054761A8 (en) Business transaction management
EP1320246A3 (en) System and method for predictive customer contacts
GB2425197A (en) System and method for managing relationships between brokers and traders
WO2003071747A8 (en) Quality of service request correlation
EP1197774A3 (en) Method and apparatus for the passive alignment of optical components
DK1257819T3 (en) Method for identifying substances that modulate the activity of hyperpolarization-activated cation channels
GB0609877D0 (en) Managing relationships between brokers and traders
EP0899541A3 (en) Apparatus for determining the thickness of an optical sample
WO2001018683A8 (en) Resource-based task scheduling system and method
MX2008010522A (en) Method configured for facilitating financial consulting services.
WO2000068852A8 (en) Global investor client access system
WO2000026765A3 (en) Method and apparatus for evaluating a data processing request performed by distributed processes

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CR CU CZ DE DK DM DZ EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
AK Designated states

Kind code of ref document: C1

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CR CU CZ DE DK DM DZ EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: C1

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG

D17 Declaration under article 17(2)a
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
122 Ep: pct application non-entry in european phase
NENP Non-entry into the national phase

Ref country code: JP