WO2002025465A1 - Management process implementation system and method - Google Patents
Management process implementation system and method Download PDFInfo
- Publication number
- WO2002025465A1 WO2002025465A1 PCT/AU2001/001192 AU0101192W WO0225465A1 WO 2002025465 A1 WO2002025465 A1 WO 2002025465A1 AU 0101192 W AU0101192 W AU 0101192W WO 0225465 A1 WO0225465 A1 WO 0225465A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- terminal
- central controller
- management process
- organisation
- goals
- Prior art date
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
Definitions
- the present invention relates generally to systems and methods for the implementation of management processes, and in particular to management processes that require the performance of a series of selected activities intended to achieve organisation dependent goals.
- the present invention is suitable for use in the implementation of an environmental management system, and it will be convenient to hereinafter to describe the invention in relation to that exemplary, but non limiting application.
- ISO Standard No. 14001 describes a model for an environmental management system that enables organisations to control the impact of environmental issues relevant to their business activities. As is the case in many management processes, implementation of the environmental management system defined by ISO Standard No. 14001 requires the performance of various activities or tasks to achieve environmental goals defined by the organisation, and monitoring the performance of these tasks in achieving these goals.
- the present invention provides, in one aspect, a method of implementing a management process using a central controller including processing means and a memory operatively connected to the processing means and containing a program adapted to be executed by the processing means, and a terminal adapted for communicating with the central controller, the method comprising the steps of: displaying at the terminal a series of activities intended to achieve organisation- dependant goals in one or more categories; selecting at the terminal one or more of said activities and transmitting corresponding selected activity information to said central controller; periodically transmitting said selected activity information from the central controller for display at the terminal to enable verification that the selected activities have occurred; detecting at the central controller that verification has taken place at the terminal; periodically transmitting performance assessment information from the central controller for display at the terminal to enable auditing the performance of said management process in meeting said goals, and detecting at the central controller that the auditing has taken place at the terminal.
- the management process enables the organisation to implement an environmental management system, such as the International Organisation for Standardisation (ISO) Standard No. 14001.
- ISO International Organisation for Standardisation
- the categories may include environmental issues impacting the organisation.
- the goals may relate to controlling the impact of an environmental issue.
- the activities may include tasks for achieving one or more goals.
- the central controller and the terminal may be remotely interconnectable via a computer network, such as the Internet.
- a management process implementation system comprising: a central controller including processing means and a memory operatively connected to the processing means, and a terminal adapted for communicating with the central controller and acting to display a series of activities intended to achieve organisation-dependant goals in one or more categories; means to enable the selection of one or more of said activities and transmit corresponding selected activity information to said central controller; said memory in said central controller containing a program, adapted to be executed by the processing means, for periodically transmitting said selected activity information from the central controller for display at the terminal to enable verification that the selected activities have occurred; detecting that verification has taken place at the terminal; periodically transmitting performance assessment information from the central controller for display at the terminal to enable auditing the performance of said management process in meeting said goals, and detecting that the auditing has taken place at the terminal.
- a computer program element comprising: computer program code means to enable a central controller to receive selected activity information corresponding to one or more selected activities intended to achieve organisation-dependant goals in one or more categories, and to enable the central controller to periodically transmit said selected activity information for display at a terminal to enable verification that the selected activities have occurred; detect that verification has taken place at the terminal; periodically transmit performance assessment information for display at the terminal to enable auditing the performance of said management process in meeting said goals, and detect that the auditing has taken place at the terminal.
- the invention also provides a computer readable memory, encoded with data representing a computer program, that can be used to direct a central controller to receive selected activity information corresponding to one or more selected activities intended to achieve organisation-dependant goals in one or more categories, and to enable the central controller to periodically transmit said selected activity information for display at a terminal to enable verification that the selected activities have occurred; detect that verification has taken place at the terminal; periodically transmit performance assessment information for display at the terminal to enable auditing the performance of said management process in meeting said goals, and detect that the auditing has taken place at the terminal.
- Figure 1 is a schematic diagram illustrating one embodiment of a management process implementation system according to the present invention
- Figure 2 is a flow diagram illustrating the process flow involved in tailoring the management process implementation system of Figure 1 to a specific user;
- Figures 3 to 7 are diagrams illustrating information displayed to a user during the process illustrated in Figure 2;
- Figures 8, 9 and 10 are flow diagrams illustrating the process flow involved in review processes enabled by the management process implementation system of Figure 1;
- Figure 11 is a diagram illustrating information presented to the user during the review process shown in Figure 9. DESCRIPTION OF THE PREFERRED EMBODIMENT
- the computer network 1 includes a central controller 2 and at least one remote terminal 3.
- the remote terminal 3 and the central controller 2 are interconnected by the Internet.
- the terminal 3 and the central controller 2 may be interconnected by other means, including being physically housed in the one computing device.
- the central controller 2 includes processing means 5 and a memory 6 operatively connected to the processing means and containing a computer program adapted to be executed by the processing means, for enabling the functionality of the management process implementation system.
- the central controller 2 further includes a data storage area 7 in which are stored data files accessed by the processing means 5 during the execution of the program stored in the memory 6.
- the central controller may be a file server forming part of the Internet, and the data and program stored in the memory devices 6 and 7 may consist of files hosted at that server.
- the management process implementation system in this example is enabled by the series of steps executed by the central controller 2 and the interaction of a remote user via the terminal 3.
- a user In order to establish an environmental management system, or other like management process implementation system, a user firstly goes through a number of consecutive steps in order to tailor the system to the specific characteristics of his organisation. As seen in Figure 2, a user is initially required at step 10 to enter administrative data related to their business organisation. Such information may include the name of key contacts within that organisation and information identifying the nature of the business conducted by that organisation.
- steps 11 go 19 information is transmitted from the central controller 2 to the remote terminals 3 to enable the display of various environmental categories which may impact the organisation, and a series of activities or tasks in each category intended to the achieve the goals of an organisation in minimising the environmental impact of its business operations in that category.
- An example of the information displayed in steps 11 to 19 is shown in Figure 3.
- the environmental category is "energy”. Energy related environmental issues and the environmental impact of those issues that may apply to a user's organisation are initially displayed. If the user considers that his organisation is affected by any of these issues, he is then able to access a further display, as shown in Figure 4. This further display notably indicates a series of tasks or activities 40 related to the environmental issues 41 identified as having an environmental impact from the previous screen.
- Check boxes 42 are provided on this screen in order to enable the user to select one or more of these activities as a task to be monitored by the environmental management system. Tasks to be monitored from each of the nine environmental categories 11 to 19 are sequentially selected in this manner.
- a list of legislation relevant to the user's organisation is displayed at step 20.
- a table may be displayed to enable the user to create a list of activities which must and which must not be performed in order to meet the legal requirements of the legislation in the relevant jurisdiction. This list is able to be modified by the user.
- a policy overview page is displayed at the terminal 3 to enable the creation of a corporate policy and pledge committing the organisation to desired levels of environmental commitment and performance.
- the organisation's policy is automatically generated once the user has responded to questions relating to the level of environmental commitment, performance and improvement processes desired by his organisation.
- a policy is automatically generated by the central controller 2 using generic environmental performance and system goals and also specific industry related goals stored in the memory 7 of the central controller 2.
- a list of all control tasks selected in steps 11 to 19 is presented to the user for review, and enables the assignment of a responsible person from within the user's organisation and a reference to each task. An example of the information displayed in step 22 is shown in Figure 5.
- step 23 project tasks that have been selected by the user at steps 11 to 19 are displayed, and the user is provided with the opportunity of assigning a responsible person, target completion date and percentage complete indicator against each of the selected tasks.
- An example of the information displayed to the user at this step is shown in Figure 6. The information displayed in Figures 5 and 6 is able to be modified by the user.
- step 24 optional additional details may be addressed by the user, including the generation of business improvement forms at step 25 for future use in the improvement of the organisation's business operations.
- an emergency response sheet overview page is displayed to the user to enable the creation of a list of crash sheets.
- a crash sheet is a set of instructions that art to be followed in an emergency.
- Each emergency response sheet may have a series of instruction and a guide notice associated with each instruction as to the appropriate action to take in the case of an emergency.
- a series of emergency contact details are able to be entered by the user in step 27, such as the local fire brigade, ambulance, police and poisons information phone numbers.
- the user is presented with a screen requiring the entry of individuals and their e-mail or other contact details to enable the control and auditing of the tasks defined during the set up process shown in Figure 2 to take place.
- An example of the information displayed to the user at this step is shown in Figure 7. Accordingly, individuals can be assigned responsibility for each of the various review processes required by the environmental management system.
- the information collected in the previous steps of the set up process is collated into an employee information pack page. This page includes text explaining the us of the employee information pack and displays links to enable the issue/impact summary page, project task list, regular task list, corporate and site policy, corporate and site pledge, legal do/do not list, crash sheets, emergency contacts, business improvement forms and owners fact sheet to be printed.
- This printed information can then be distributed to relevant employees within the user's organisation for use in the performance and monitoring of the tasks defined during the set up process shown in Figure 2.
- an e-mail or other like communication is forwarded to a central administrator advising that the organisation has now set up the basis of an environmental management system and defined tasks that are to be performed in order to comply with this system.
- An integral part of the management process implementation system according to the present invention relates to the verification that the tasks previously defined have occurred, and the auditing of the performance of the management process system in meeting the goals defined by the user's organisation.
- the central controller provides an e-mail to the system administrator and the user at periodic intervals to prompt the user to verify that the selected tasks have occurred.
- reviews may take place at least quarterly, with a management review taking place at least annually.
- an annual review of the set up defined in Figure 2 may be scheduled to allow the organisation to work through the set up process again, in order to review all existing data maintained in the central controller 2.
- Figure 8 illustrates the steps which may be involved in the quarterly review of the environmental management system.
- step 50 the assigned system responsibilities page is retrieved from the central controller 2 and displayed to the user in order to confirm that appropriate individuals are responsible for each of the system administration tasks.
- steps 51 and 52 lists of regular and project tasks illustrated in Figures 5 and 6 are once again displayed to the user. The user then proceeds to verify that the tasks identified in steps 50 to 52 have been performed by those individuals responsible for these tasks.
- the user is progressed through the business improvement form summary page so that any relevant environmental information acquired during the verification process enabled by steps 50 to 52 can be used to take action in improving the business processes of the organisation.
- step 55 the updated list of tasks to be performed shown in Figures 5 and 6 is again printed for future use in the monitoring of these tasks.
- the central controller 2 acts to send an e-mail reminder to the user requesting that this process be completed.
- the central controller returns information enabling the display at the terminal 3 of generic information explaining the audit process, as well links to a system review page, technical review page and low score review page at step 60.
- the generic text explaining the audit process is able to be reviewed by the user.
- the central controller 2 is caused to transmit performance assessment information for display at the terminal 3 to enable auditing of the performance of the environmental management system in meeting the environmental goals previously defined in the set up process shown in Figure 2. Accordingly, the user is presented at step 62 with a series of questions generic across all industries and multiple possible responses for each question.
- FIG. 11 An example of the questions and possible responses is shown in Figure 11.
- text entry fields are provided in order to enable details of the reviewer to be entered.
- the reviewer should be a different person to the initial user involved in the set up and quarterly review process, in order to provide some level of independent verification of the performance of the environmental management system.
- a system review results page is displayed to the user at step 63.
- This page includes text information and an overall assessment of the system review.
- the results from the system review are determined in this example by attributing a points value to each of the possible responses to a particular question that increases with the effectiveness with which the organisation has met its predetermined environmental goals.
- the overall points value of the responses chosen by the reviewer are then calculated and displayed to the user as a percentage result indicating the performance of the environmental management system.
- selection of the technical review page at step 60 results in the central controller 2 forwarding technical review questions to the terminal 3 for display.
- the technical review questions are customised to match the business activities of the organisation.
- groups of performance assessment questions customised by industry or association type are stored in the memory device 7 of the central controller 2.
- the central controller 2 selects the appropriate group of customised questions for display during the audit process according to the information provided by the user during the set up process indicated in Figure 2. Accordingly, at step 64, technical review questions and multiple possible responses for each question are displayed to the reviewer.
- the response to these questions are then used to display a detailed results page to the reviewer at page 65.
- the results displayed are calculated as simple percentages from the sum of the point value assigned to the responses chosen by the reviewer.
- the central controller 2 forwards to the terminal 3 a low score review page at step 66.
- This page lists all questions for which the numerical score was less than a predetermined value, indicating that the performance of the organisation in meeting its predefined and environmental goals in this area has been inadequate.
- This page also contains a link to the business improvement form page so that at step 67, remedial action can be taken.
- the environmental management system also enables and annual review of the performance of the organisation in meeting its environmental goals to be conducted.
- the central controller 2 forwards and e-mail message or other communication to the organisation reminding that this activity is due.
- a review questionnaire is forwarded from the central controller 2 to the terminal 3 at step 68.
- the annual review is comprises of static text information and multiple choice questions. Again, each multiple choice has a point value associated with it. Additionally, text entry fields are provided for the reviewer.
- the reviewer is a physically separate person from the person verifying that the selected environmental tasks have occurred in order to optimise the accuracy of the review results.
- the management process implementation system and method according to the present invention enables not only the selection of appropriate tasks by an organisation to meet appropriate environmental or other management goals, but enables both the control and auditing of this management process in a convenient, user friendly manner.
Abstract
Description
Claims
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002423169A CA2423169A1 (en) | 2000-09-21 | 2001-09-21 | Management process implementation system and method |
US10/381,290 US20040059709A1 (en) | 2000-09-21 | 2001-09-21 | Management process implementation system and method |
EP01973816A EP1337934A1 (en) | 2000-09-21 | 2001-09-21 | Management process implementation system and method |
AU2001293482A AU2001293482A1 (en) | 2000-09-21 | 2001-09-21 | Management process implementation system and method |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AUPR0286 | 2000-09-21 | ||
AUPR0286A AUPR028600A0 (en) | 2000-09-21 | 2000-09-21 | Management process implementation system and method |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2002025465A1 true WO2002025465A1 (en) | 2002-03-28 |
Family
ID=3824354
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/AU2001/001192 WO2002025465A1 (en) | 2000-09-21 | 2001-09-21 | Management process implementation system and method |
Country Status (5)
Country | Link |
---|---|
US (1) | US20040059709A1 (en) |
EP (1) | EP1337934A1 (en) |
AU (1) | AUPR028600A0 (en) |
CA (1) | CA2423169A1 (en) |
WO (1) | WO2002025465A1 (en) |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2002097689A1 (en) * | 2001-05-25 | 2002-12-05 | Tohmatsu Environmental Research Institute Ltd. | Shared environment management system by organization |
EP1444631A2 (en) * | 2001-11-07 | 2004-08-11 | SAP Aktiengesellschaft | Multi-purpose configuration model |
US20030182167A1 (en) * | 2002-03-21 | 2003-09-25 | Wolfgang Kalthoff | Goal management |
US7703070B2 (en) * | 2003-04-29 | 2010-04-20 | International Business Machines Corporation | Method and system for assessing a software generation environment |
US7930149B2 (en) * | 2003-12-19 | 2011-04-19 | Sap Aktiengesellschaft | Versioning of elements in a configuration model |
AU2004202693A1 (en) * | 2004-03-16 | 2005-10-06 | Muir, Terry John Mr | e-par |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5227988A (en) * | 1989-11-09 | 1993-07-13 | Nippon Steel Corporation | Apparatus for detecting various process values and apparatus for recording information |
US5808916A (en) * | 1994-08-04 | 1998-09-15 | City Of Scottsdale | Method for monitoring the environment |
Family Cites Families (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6154753A (en) * | 1995-09-15 | 2000-11-28 | Cable & Wireless, Inc. | Document management system and method for business quality modeling |
-
2000
- 2000-09-21 AU AUPR0286A patent/AUPR028600A0/en not_active Abandoned
-
2001
- 2001-09-21 WO PCT/AU2001/001192 patent/WO2002025465A1/en not_active Application Discontinuation
- 2001-09-21 EP EP01973816A patent/EP1337934A1/en not_active Withdrawn
- 2001-09-21 US US10/381,290 patent/US20040059709A1/en not_active Abandoned
- 2001-09-21 CA CA002423169A patent/CA2423169A1/en not_active Abandoned
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5227988A (en) * | 1989-11-09 | 1993-07-13 | Nippon Steel Corporation | Apparatus for detecting various process values and apparatus for recording information |
US5808916A (en) * | 1994-08-04 | 1998-09-15 | City Of Scottsdale | Method for monitoring the environment |
Also Published As
Publication number | Publication date |
---|---|
EP1337934A1 (en) | 2003-08-27 |
US20040059709A1 (en) | 2004-03-25 |
AUPR028600A0 (en) | 2000-10-12 |
CA2423169A1 (en) | 2002-03-28 |
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