WO2004102317A3 - System and method for providing communications services - Google Patents

System and method for providing communications services Download PDF

Info

Publication number
WO2004102317A3
WO2004102317A3 PCT/US2004/013753 US2004013753W WO2004102317A3 WO 2004102317 A3 WO2004102317 A3 WO 2004102317A3 US 2004013753 W US2004013753 W US 2004013753W WO 2004102317 A3 WO2004102317 A3 WO 2004102317A3
Authority
WO
WIPO (PCT)
Prior art keywords
caller
routing
operator
call
operator equipment
Prior art date
Application number
PCT/US2004/013753
Other languages
French (fr)
Other versions
WO2004102317A2 (en
Inventor
Joseph A Pence
Larry S Wechter
Joseph Durkee
Roundell Harris Jr
Original Assignee
Ocmc Inc
Joseph A Pence
Larry S Wechter
Joseph Durkee
Roundell Harris Jr
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ocmc Inc, Joseph A Pence, Larry S Wechter, Joseph Durkee, Roundell Harris Jr filed Critical Ocmc Inc
Priority to CA002526921A priority Critical patent/CA2526921A1/en
Priority to GB0524864A priority patent/GB2417855B/en
Publication of WO2004102317A2 publication Critical patent/WO2004102317A2/en
Publication of WO2004102317A3 publication Critical patent/WO2004102317A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

Abstract

An enhanced services system for a telecommunications network includes operator equipment accessible by an operator, and a routing system for routing a call from a caller to the operator equipment. The caller may access e-mail creation and service and/or interpreter services. A method of sending an electronic message includes routing a call from a caller to operator equipment using a routing system, inputting information provided by the caller into the operator equipment to create an electronic message, and sending the electronic message to at least one recipient. A method pf translating a telephone conversation includes providing a routing system to connect to operator equipment a call from a caller, routing the call to the operator equipment using the routing system to enable communications between at least the caller and a bilingual operator, and translating at least a portion of the conversation between the caller and a third party.
PCT/US2004/013753 2003-05-06 2004-05-04 System and method for providing communications services WO2004102317A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CA002526921A CA2526921A1 (en) 2003-05-06 2004-05-04 System and method for providing communications services
GB0524864A GB2417855B (en) 2003-05-06 2004-05-04 System and method for providing communications services

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/430,791 US6999758B2 (en) 2003-05-06 2003-05-06 System and method for providing communications services
US10/430,791 2003-05-06

Publications (2)

Publication Number Publication Date
WO2004102317A2 WO2004102317A2 (en) 2004-11-25
WO2004102317A3 true WO2004102317A3 (en) 2005-02-17

Family

ID=33416312

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2004/013753 WO2004102317A2 (en) 2003-05-06 2004-05-04 System and method for providing communications services

Country Status (4)

Country Link
US (6) US6999758B2 (en)
CA (1) CA2526921A1 (en)
GB (1) GB2417855B (en)
WO (1) WO2004102317A2 (en)

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Also Published As

Publication number Publication date
GB0524864D0 (en) 2006-01-11
US7970108B2 (en) 2011-06-28
US20040223603A1 (en) 2004-11-11
US20050152526A1 (en) 2005-07-14
US20100020960A1 (en) 2010-01-28
US6999758B2 (en) 2006-02-14
CA2526921A1 (en) 2004-11-25
US7613452B2 (en) 2009-11-03
WO2004102317A2 (en) 2004-11-25
US20050152530A1 (en) 2005-07-14
US20050152513A1 (en) 2005-07-14
GB2417855B (en) 2007-08-08
US20050152512A1 (en) 2005-07-14
GB2417855A (en) 2006-03-08
US7929682B2 (en) 2011-04-19

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