WO2006033694A3 - Health monitor for a geographically distributed voice messaging system - Google Patents

Health monitor for a geographically distributed voice messaging system Download PDF

Info

Publication number
WO2006033694A3
WO2006033694A3 PCT/US2005/023470 US2005023470W WO2006033694A3 WO 2006033694 A3 WO2006033694 A3 WO 2006033694A3 US 2005023470 W US2005023470 W US 2005023470W WO 2006033694 A3 WO2006033694 A3 WO 2006033694A3
Authority
WO
WIPO (PCT)
Prior art keywords
health monitor
voice messaging
messaging system
host
geographically distributed
Prior art date
Application number
PCT/US2005/023470
Other languages
French (fr)
Other versions
WO2006033694A2 (en
Inventor
Sonny R Bettis
Jon S Plotky
Ian M Moraes
Philip L Lowman
James H Spencer
Original Assignee
Glenayre Electronics Inc
Sonny R Bettis
Jon S Plotky
Ian M Moraes
Philip L Lowman
James H Spencer
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Glenayre Electronics Inc, Sonny R Bettis, Jon S Plotky, Ian M Moraes, Philip L Lowman, James H Spencer filed Critical Glenayre Electronics Inc
Priority to CA002571020A priority Critical patent/CA2571020A1/en
Priority to EP05819179A priority patent/EP1774733A2/en
Priority to JP2007519469A priority patent/JP2008505406A/en
Publication of WO2006033694A2 publication Critical patent/WO2006033694A2/en
Publication of WO2006033694A3 publication Critical patent/WO2006033694A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53325—Interconnection arrangements between voice mail systems

Abstract

A health monitor subsystem detects and responds to faults within a geographically disperse voice messaging system. The health monitor subsystem comprises agent, manager, interface, and common processes. The agent process monitors a respective voice messaging system component operative on the host. The manager process monitors and manages detected faults on the host. The interface process exposes a status responsive to the host. The common process monitors and manages a platform of hosts. The health monitor subsystem enables monitoring at the component, host, and platform levels.
PCT/US2005/023470 2004-06-30 2005-06-30 Health monitor for a geographically distributed voice messaging system WO2006033694A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
CA002571020A CA2571020A1 (en) 2004-06-30 2005-06-30 Health monitor for a geographically distributed voice messaging system
EP05819179A EP1774733A2 (en) 2004-06-30 2005-06-30 Health monitor for a geographically distributed voice messaging system
JP2007519469A JP2008505406A (en) 2004-06-30 2005-06-30 Health monitor for regional distributed voice messaging system

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US58411404P 2004-06-30 2004-06-30
US60/584,114 2004-06-30
US11/170,532 2005-06-29
US11/170,532 US7680254B2 (en) 2004-06-30 2005-06-29 Health monitor for a geographically distributed voice messaging system

Publications (2)

Publication Number Publication Date
WO2006033694A2 WO2006033694A2 (en) 2006-03-30
WO2006033694A3 true WO2006033694A3 (en) 2008-06-05

Family

ID=36090422

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2005/023470 WO2006033694A2 (en) 2004-06-30 2005-06-30 Health monitor for a geographically distributed voice messaging system

Country Status (5)

Country Link
US (1) US7680254B2 (en)
EP (1) EP1774733A2 (en)
JP (1) JP2008505406A (en)
CA (1) CA2571020A1 (en)
WO (1) WO2006033694A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8037179B2 (en) * 2006-11-02 2011-10-11 Storz Endoskop Produktions Gmbh Device control system employing extensible markup language for defining information resources
US7986914B1 (en) * 2007-06-01 2011-07-26 At&T Mobility Ii Llc Vehicle-based message control using cellular IP
US8239709B2 (en) * 2009-08-12 2012-08-07 Apple Inc. Managing extrinsic processes
US10404559B2 (en) 2015-07-17 2019-09-03 Dataprobe Inc. Apparatus and system for automatically rebooting an electronically powered device via power over ethernet
US11068332B2 (en) * 2019-04-26 2021-07-20 EMC IP Holding Company LLC Method and system for automatic recovery of a system based on distributed health monitoring

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7263173B2 (en) * 2003-06-30 2007-08-28 Bellsouth Intellectual Property Corporation Evaluating performance of a voice mail system in an inter-messaging network

Family Cites Families (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5381465A (en) * 1988-06-22 1995-01-10 Messager Partners System for providing automatic voice messaging in a digital network environment
US5737395A (en) * 1991-10-28 1998-04-07 Centigram Communications Corporation System and method for integrating voice, facsimile and electronic mail data through a personal computer
US5633909A (en) * 1994-06-17 1997-05-27 Centigram Communications Corporation Apparatus and method for generating calls and testing telephone equipment
US5946373A (en) * 1996-06-21 1999-08-31 Mci Communications Corporation Topology-based fault analysis in telecommunications networks
US5933475A (en) * 1997-06-04 1999-08-03 Interactive Quality Services, Inc. System and method for testing a telecommunications apparatus
US6961410B1 (en) * 1997-10-01 2005-11-01 Unisys Pulsepoint Communication Method for customizing information for interacting with a voice mail system
US6445774B1 (en) * 1997-11-17 2002-09-03 Mci Communications Corporation System for automated workflow in a network management and operations system
JPH11296410A (en) * 1998-04-14 1999-10-29 Nec Software Kyushu Ltd Management method, management device and terminal for computer system, and recording medium stored with program for excuting computer system management method for computer system
US6330305B1 (en) * 1998-05-30 2001-12-11 Lucent Technologies, Inc. System and method for locating faulty elements in a telephonic distribution system
US6968405B1 (en) * 1998-07-24 2005-11-22 Aristocrat Leisure Industries Pty Limited Input/Output Interface and device abstraction
US6249571B1 (en) * 1998-10-30 2001-06-19 North Coast Logic, Inc. Telemanagement system with modular features and database synchronization
US6504905B1 (en) * 1999-04-09 2003-01-07 Qwest Communications International Inc. System and method of testing voice signals in a telecommunication system
US6675325B1 (en) * 1999-10-12 2004-01-06 Lucent Technologies Inc. Method and apparatus for fault analysis in a communication network
CA2404733C (en) * 2000-03-31 2007-06-19 British Telecommunications Public Limited Company Fault location in a telecommunications network
JP2001306510A (en) * 2000-04-20 2001-11-02 Hitachi Electronics Service Co Ltd Server monitoring system, monitoring computer, computer for monitoring center and recording medium
US6832262B2 (en) * 2001-01-12 2004-12-14 International Business Machines Corporation Method and system for disguising a computer system's identity on a network by disguising the system's MAC address
US7254220B1 (en) * 2001-02-16 2007-08-07 Telesector Resources Group, Inc. Methods and apparatus for obtaining and distributing voice mail information
US7136461B1 (en) * 2001-02-16 2006-11-14 Telesector Resources Group, Inc. Method and apparatus for implementing voice messaging using E-mail
US6810111B1 (en) * 2001-06-25 2004-10-26 Intervoice Limited Partnership System and method for measuring interactive voice response application efficiency
US7089280B1 (en) * 2001-11-02 2006-08-08 Sprint Spectrum L.P. Autonomous eclone
US6909776B2 (en) * 2001-12-19 2005-06-21 Bellsouth Intellectual Property Corporation Systems and methods for monitoring network-based voice messaging systems
US7440900B2 (en) * 2002-03-15 2008-10-21 Microsoft Corporation Voice message processing system and method
JP4170675B2 (en) * 2002-06-03 2008-10-22 株式会社日立製作所 Memory usage capacity monitoring method and computer system
US7765388B2 (en) * 2003-09-17 2010-07-27 Broadcom Corporation Interrupt verification support mechanism
US20050037741A1 (en) * 2003-08-12 2005-02-17 Siemens Information And Communication Networks, Inc. System and method for telephonic presence via e-mail and short message service
US7433925B1 (en) * 2003-08-29 2008-10-07 Cisco Technology, Inc. Method and apparatus for measuring health and performance of a messaging system

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7263173B2 (en) * 2003-06-30 2007-08-28 Bellsouth Intellectual Property Corporation Evaluating performance of a voice mail system in an inter-messaging network

Also Published As

Publication number Publication date
US7680254B2 (en) 2010-03-16
WO2006033694A2 (en) 2006-03-30
JP2008505406A (en) 2008-02-21
CA2571020A1 (en) 2006-03-30
EP1774733A2 (en) 2007-04-18
US20060239423A1 (en) 2006-10-26

Similar Documents

Publication Publication Date Title
WO2008014272A3 (en) Method and apparatus for monitoring wireless network access
WO2006033694A3 (en) Health monitor for a geographically distributed voice messaging system
WO2006019744A3 (en) Deterministically active-active failover of redundant servers in a network storage appliance
WO2004030259A3 (en) Method and system for the fire response dispatch protocol of an emergency dispatch system
WO2006031675A3 (en) Fault tolerant control system
WO2007127728A3 (en) Alerts for monitoring user status
WO2007120518A3 (en) Methods, systems, and apparatus for multi-purpose metering
MX2007015979A (en) Methods, systems, and apparatus for multi-purpose metering.
WO2006002108A3 (en) Computer network management using agent-based distributed reasoning
WO2009035902A3 (en) Malware prevention system monitoring kernel events
WO2006012400A8 (en) Method and apparatus for monitoring and responding to land use activities
MX2008015827A (en) Survivable phone behavior using sip signaling in a sip network configuration.
WO2006052359A3 (en) Power management for serial-powered device connections
WO2008053488A8 (en) Proactive system and method for monitoring and guidance of call center agent during the course of a call
WO2008024699A3 (en) Method and apparatus for proactive fault monitoring in interconnects
WO2010071884A3 (en) Self-monitoring cluster of network security devices
WO2008003049A3 (en) Distinguishing different drug effects from the electroencephalogram
EP1980972A3 (en) Information-processing apparatus, method for controlling information-processing apparatus, and storage medium
WO2007037966A3 (en) External event notification management over in-band and out-of-band networks in storage system controllers
WO2008108158A1 (en) Information disclosure control system, information disclosure control program, and information disclosure control method
WO2009004403A3 (en) Burst suppression monitor for induced coma
WO2008018017A3 (en) Electronic device and method of controlling a communication
WO2003071763A8 (en) Communication method and system
WO2008156730A3 (en) System and method for providing multi-protocol access to remote computers
EP1837763A3 (en) Protection of devices in a redundant configuration

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BW BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE EG ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KM KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NA NG NI NO NZ OM PG PH PL PT RO RU SC SD SE SG SK SL SM SY TJ TM TN TR TT TZ UA UG US UZ VC VN YU ZA ZM ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GM KE LS MW MZ NA SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LT LU MC NL PL PT RO SE SI SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
WWE Wipo information: entry into national phase

Ref document number: 2006/10547

Country of ref document: ZA

Ref document number: 1542/MUMNP/2006

Country of ref document: IN

Ref document number: 200610547

Country of ref document: ZA

WWE Wipo information: entry into national phase

Ref document number: 2571020

Country of ref document: CA

WWE Wipo information: entry into national phase

Ref document number: 2007519469

Country of ref document: JP

WWE Wipo information: entry into national phase

Ref document number: 200580021918.3

Country of ref document: CN

NENP Non-entry into the national phase

Ref country code: DE

WWW Wipo information: withdrawn in national office

Ref document number: DE

WWE Wipo information: entry into national phase

Ref document number: 2005819179

Country of ref document: EP

WWP Wipo information: published in national office

Ref document number: 2005819179

Country of ref document: EP