WO2007005184A3 - Dialog analysis - Google Patents

Dialog analysis Download PDF

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Publication number
WO2007005184A3
WO2007005184A3 PCT/US2006/022134 US2006022134W WO2007005184A3 WO 2007005184 A3 WO2007005184 A3 WO 2007005184A3 US 2006022134 W US2006022134 W US 2006022134W WO 2007005184 A3 WO2007005184 A3 WO 2007005184A3
Authority
WO
WIPO (PCT)
Prior art keywords
dialog
dialog analysis
information
analysis
diagnose
Prior art date
Application number
PCT/US2006/022134
Other languages
French (fr)
Other versions
WO2007005184A2 (en
Inventor
Stephen F Potter
Original Assignee
Microsoft Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Corp filed Critical Microsoft Corp
Priority to JP2008519324A priority Critical patent/JP2009500721A/en
Priority to KR1020077030928A priority patent/KR101279738B1/en
Priority to EP06760720A priority patent/EP1894188A2/en
Publication of WO2007005184A2 publication Critical patent/WO2007005184A2/en
Publication of WO2007005184A3 publication Critical patent/WO2007005184A3/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/01—Assessment or evaluation of speech recognition systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/063—Training
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue

Abstract

Analytical processes are applied to log data and use dialog move information such as dialog turn (user-system exchange) information to reveal and/or diagnose the most likely problems in the application (Figure 10).
PCT/US2006/022134 2005-06-30 2006-06-07 Dialog analysis WO2007005184A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
JP2008519324A JP2009500721A (en) 2005-06-30 2006-06-07 Dialog analysis
KR1020077030928A KR101279738B1 (en) 2005-06-30 2006-06-07 Dialog analysis
EP06760720A EP1894188A2 (en) 2005-06-30 2006-06-07 Dialog analysis

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/170,860 US7853453B2 (en) 2005-06-30 2005-06-30 Analyzing dialog between a user and an interactive application
US11/170,860 2005-06-30

Publications (2)

Publication Number Publication Date
WO2007005184A2 WO2007005184A2 (en) 2007-01-11
WO2007005184A3 true WO2007005184A3 (en) 2008-11-20

Family

ID=37590800

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2006/022134 WO2007005184A2 (en) 2005-06-30 2006-06-07 Dialog analysis

Country Status (6)

Country Link
US (1) US7853453B2 (en)
EP (1) EP1894188A2 (en)
JP (1) JP2009500721A (en)
KR (1) KR101279738B1 (en)
CN (1) CN101536084A (en)
WO (1) WO2007005184A2 (en)

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US10346542B2 (en) * 2012-08-31 2019-07-09 Verint Americas Inc. Human-to-human conversation analysis
US9275642B2 (en) * 2012-11-13 2016-03-01 Unified Computer Intelligence Corporation Voice-operated internet-ready ubiquitous computing device and method thereof
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US10846112B2 (en) * 2014-01-16 2020-11-24 Symmpl, Inc. System and method of guiding a user in utilizing functions and features of a computer based device
CN105228139B (en) * 2014-06-05 2018-11-13 阿里巴巴集团控股有限公司 A kind of call processing method, device and equipment based on smart machine
US9606985B2 (en) * 2014-06-13 2017-03-28 Nuance Communications, Inc. Structured natural language representations
US11094320B1 (en) * 2014-12-22 2021-08-17 Amazon Technologies, Inc. Dialog visualization
US10338959B2 (en) 2015-07-13 2019-07-02 Microsoft Technology Licensing, Llc Task state tracking in systems and services
US10635281B2 (en) 2016-02-12 2020-04-28 Microsoft Technology Licensing, Llc Natural language task completion platform authoring for third party experiences
CN116991971A (en) * 2017-02-23 2023-11-03 微软技术许可有限责任公司 Extensible dialog system
WO2018156978A1 (en) 2017-02-23 2018-08-30 Semantic Machines, Inc. Expandable dialogue system
US11132499B2 (en) 2017-08-28 2021-09-28 Microsoft Technology Licensing, Llc Robust expandable dialogue system
US10951558B2 (en) * 2017-09-27 2021-03-16 Slack Technologies, Inc. Validating application dialog associated with a triggering event identification within user interaction data received via a group-based communication interface
US10423873B2 (en) * 2017-12-01 2019-09-24 International Business Machines Corporation Information flow analysis for conversational agents
US11163961B2 (en) 2018-05-02 2021-11-02 Verint Americas Inc. Detection of relational language in human-computer conversation
US11456082B2 (en) 2018-07-03 2022-09-27 International Business Machines Corporation Patient engagement communicative strategy recommendation
US11822888B2 (en) 2018-10-05 2023-11-21 Verint Americas Inc. Identifying relational segments
CN110111789B (en) * 2019-05-07 2022-02-08 阿波罗智联(北京)科技有限公司 Voice interaction method and device, computing equipment and computer readable medium
US11756544B2 (en) * 2020-12-15 2023-09-12 Google Llc Selectively providing enhanced clarification prompts in automated assistant interactions
US20220270017A1 (en) * 2021-02-22 2022-08-25 Capillary Pte. Ltd. Retail analytics platform

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Also Published As

Publication number Publication date
KR20080032052A (en) 2008-04-14
EP1894188A2 (en) 2008-03-05
JP2009500721A (en) 2009-01-08
WO2007005184A2 (en) 2007-01-11
CN101536084A (en) 2009-09-16
US7853453B2 (en) 2010-12-14
US20070005369A1 (en) 2007-01-04
KR101279738B1 (en) 2013-06-27

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