WO2007139995A3 - System and method for event communication correlation - Google Patents

System and method for event communication correlation Download PDF

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Publication number
WO2007139995A3
WO2007139995A3 PCT/US2007/012618 US2007012618W WO2007139995A3 WO 2007139995 A3 WO2007139995 A3 WO 2007139995A3 US 2007012618 W US2007012618 W US 2007012618W WO 2007139995 A3 WO2007139995 A3 WO 2007139995A3
Authority
WO
WIPO (PCT)
Prior art keywords
call center
communication
data
sending
selecting
Prior art date
Application number
PCT/US2007/012618
Other languages
French (fr)
Other versions
WO2007139995A2 (en
Inventor
Syed Zaeem Hosain
Robert Fultz
Kirk Brezee
Byung Hoon Sim
Lotus Lin Weygandt
Original Assignee
Aeris Communications Inc
Syed Zaeem Hosain
Robert Fultz
Kirk Brezee
Byung Hoon Sim
Lotus Lin Weygandt
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aeris Communications Inc, Syed Zaeem Hosain, Robert Fultz, Kirk Brezee, Byung Hoon Sim, Lotus Lin Weygandt filed Critical Aeris Communications Inc
Publication of WO2007139995A2 publication Critical patent/WO2007139995A2/en
Publication of WO2007139995A3 publication Critical patent/WO2007139995A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/002—Telephonic communication systems specially adapted for combination with other electrical systems with telemetering systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services

Abstract

Receiving a communication from a remote terminal (105), the communication including telemetry data (115) and voice data (120); selecting a call center to receive the communication, wherein selecting a call center is based in part on the telemetiy data; sending a message from the service provider (155) to the call center (130) over a side-channel (160). The message containing some telemetry data and a request for a communication path to one of the operator stations (145) connected with the call center (130) and sending the voice data (120) to the operator station via a public switched telephone network (PSTN) (135).
PCT/US2007/012618 2006-05-26 2007-05-29 System and method for event communication correlation WO2007139995A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US80883906P 2006-05-26 2006-05-26
US60/808,839 2006-05-26
US11/754,171 US7653186B2 (en) 2006-05-26 2007-05-25 System and method for event communication correlation
US11/754,171 2007-05-25

Publications (2)

Publication Number Publication Date
WO2007139995A2 WO2007139995A2 (en) 2007-12-06
WO2007139995A3 true WO2007139995A3 (en) 2008-10-23

Family

ID=38779269

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/012618 WO2007139995A2 (en) 2006-05-26 2007-05-29 System and method for event communication correlation

Country Status (2)

Country Link
US (1) US7653186B2 (en)
WO (1) WO2007139995A2 (en)

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Also Published As

Publication number Publication date
WO2007139995A2 (en) 2007-12-06
US7653186B2 (en) 2010-01-26
US20070287430A1 (en) 2007-12-13

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