WO2008005607A3 - Distributive data capture - Google Patents

Distributive data capture Download PDF

Info

Publication number
WO2008005607A3
WO2008005607A3 PCT/US2007/066505 US2007066505W WO2008005607A3 WO 2008005607 A3 WO2008005607 A3 WO 2008005607A3 US 2007066505 W US2007066505 W US 2007066505W WO 2008005607 A3 WO2008005607 A3 WO 2008005607A3
Authority
WO
WIPO (PCT)
Prior art keywords
screen data
data capture
data
distributive data
capturing
Prior art date
Application number
PCT/US2007/066505
Other languages
French (fr)
Other versions
WO2008005607A2 (en
Inventor
Jamie Richard Williams
Thomas Dong
Dan Spohrer
Vijay Srinivasa
Original Assignee
Witness Systems Inc
Jamie Richard Williams
Thomas Dong
Dan Spohrer
Vijay Srinivasa
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Witness Systems Inc, Jamie Richard Williams, Thomas Dong, Dan Spohrer, Vijay Srinivasa filed Critical Witness Systems Inc
Publication of WO2008005607A2 publication Critical patent/WO2008005607A2/en
Publication of WO2008005607A3 publication Critical patent/WO2008005607A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1083—In-session procedures
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1083—In-session procedures
    • H04L65/1094—Inter-user-equipment sessions transfer or sharing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60—Network streaming of media packets
    • H04L65/75—Media network packet handling
    • H04L65/752—Media network packet handling adapting media to network capabilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/06—Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

Included are systems and methods for capturing screen data. At least one embodiment of a method includes receiving an indication of a communications session, wherein the communication session is associated with screen data and determining screen data to capture. Some embodiments include capturing data related to the screen data and uploading the captured data to a remote location.
PCT/US2007/066505 2006-06-30 2007-04-12 Distributive data capture WO2008005607A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US81791006P 2006-06-30 2006-06-30
US60/817,910 2006-06-30
US11/540,171 US7966397B2 (en) 2006-06-30 2006-09-29 Distributive data capture
US11/540,171 2006-09-29

Publications (2)

Publication Number Publication Date
WO2008005607A2 WO2008005607A2 (en) 2008-01-10
WO2008005607A3 true WO2008005607A3 (en) 2008-10-23

Family

ID=38878118

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/066505 WO2008005607A2 (en) 2006-06-30 2007-04-12 Distributive data capture

Country Status (2)

Country Link
US (2) US7966397B2 (en)
WO (1) WO2008005607A2 (en)

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US8713167B1 (en) 2014-04-29
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US20080005318A1 (en) 2008-01-03

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