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A method to provide a digital notification and response to groups of users comprising storing user contact data for at least one group of users, user selected priority information, and user selected grouping information in a dynamic information database, and using an administrator interface to form at least one message. An administrator initiates transmission of the message simultaneously to a first group of user contact devices for all users in the at least one group of users, then simultaneously to a second group of user contact devices, using the user selected priority information and transmitting the message through at least two industry standard gateways simultaneously. The administrator interface is used to ensure each user is contacted on the first group of user contact devices before the second group of user contact devices using the user selected priority information.

InventorsRyan Scott Rodkey, John Frank Rodkey, David Lynn Hickey, Darren Lynn Ross, Ronald Frank Ramsey
Original AssigneeTechradium, Inc.
Primary Examiner: Gerald Gauthier
Attorneys: Buskop Law Group, PC, Wendy Buskop
Current U.S. Classification379/88.12; 455/412.2

View patent at USPTO
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Citations

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Referenced by

Citing PatentFiling dateIssue dateOriginal AssigneeTitle
US7724130Jan 23, 2007May 25, 2010AD GroupSystems and methods for distributing emergency messages
US7756143Jan 6, 2006Jul 13, 2010Bank of America CorporationPushing documents to wireless data devices
US7773729Sep 18, 2006Aug 10, 2010Techradium, Inc.Digital notification and response system with real time translation and advertising features
US8102974Jul 1, 2003Jan 24, 2012Avaya Inc.Method and apparatus for event notification based on the identity of a calling party
US8175105May 5, 2010May 8, 2012Bank of America CorporationPushing documents to wireless data devices

Claims

1. A method to provide a digital notification and response to groups of users having at least one contact device comprising:

storing in a dynamic information database:
user contact data for at least one group of users, wherein each user in the at least one group of users has at least one user contact device;
user selected priority information that comprises a contact order for each user contact device; and
user selected grouping information comprising at least one group associated with each user contact device;
using an administrator interface to form at least one message;
using an administrator in communication with at least one processor to initiate transmission of the at least one message simultaneously to a first group of user contact devices for all users in the at least one group of users and then simultaneously to a second group of user contact devices for all users in the at least one group of users using the user selected priority information and transmitting the at least one message through at least two industry standard gateways simultaneously; and
using the administrator interface to ensure each user in the at least one group of users is contacted on the first group of user contact devices before the second group of user contact devices using the user selected priority information.

2. The method of claim 1, further comprising receiving a response by the administrator interface from the user contact device after the at least one message has been transmitted from the at least one processor.

3. The method of claim 2, further comprising initiating a set of steps to request updated user contact device information from the user contact device upon receipt of the response.

4. The method of claim 1, further comprising the step of providing reporting information for generating a report.

5. The method of claim 4, wherein the reporting information comprises a date the message was sent, a time the message was sent, a date the message was received, a time the message was received, content of the message, a recipient of the message, recipient information for the message, and combinations thereof.

6. The method of claim 4, wherein the reports are customized reports.

7. The method of claim 1, wherein the administrator interface communicates with a local area network, a wide area network, a virtual private network, an asynchronous transfer mode network, a synchronous optical network, a call center interface, a voice mail interface, a satellite network, a wireless network, a WIFI network, a WiMax network or combinations thereof.

8. The method of claim 7, wherein the application programming interface controls the administrator interface and provides at least one instruction to the administrator interface for creating and transmitting messages to the user contact devices.

9. The method of claim 1, wherein the administrator is a person, a computer, another digital notification and response system, an analog emergency notification system, a mass notification system, an application programming interface, and combinations thereof.

10. The method of claim 1, wherein the message is a prewritten or prerecorded message stored in the dynamic information database for subsequent use by the administrator.

11. The method of claim 1, further comprising the step of permitting the user to update user contact data from the user contact device.

12. The method of claim 1, wherein the dynamic information database is an SQL™ database, MySQL™ database, an Oracle™ database, another industry standard database, or combinations thereof.

13. The method of claim 1, wherein the user contact data is a member selected from the group consisting of: an user name, an user address, an user phone number, an user device address, a social security number, an instant message address, a text message address, an account code, and combinations thereof.

14. The method of claim 1, wherein the message comprises a designation selected from the group consisting of low priority, general priority, significant priority, high priority, and severe priority.

15. The method of claim 1, further comprising computer instructions in the dynamic information database permitting at least one administrator to be classified and have restricted access to information in the dynamic information database, the administrator interface, or combinations thereof.

16. The method of claim 1, further comprising the step of uploading a document to a website and then using the dynamic information database and the administrator interface to form and transmit a message to at least one group of users, wherein the message comprises the website link to the document.

17. The method of claim 1, wherein the dynamic information database is encrypted.

18. The method of claim 17, wherein the dynamic information database has at least one encryption key.

19. The method of claim 1, further comprising the step of installing the dynamic information database on a solid state hard drive server.

20. The method of claim 1, wherein the at least one group of users is: a police department, a commercial property manager, a company, a parent of a child, a fire department, a school system, an adult, a security company, a donor, an utility customer, a branch of the military, a trade show attendee, at least one union member, a union organization, a voter, a parishioner, or combinations thereof.

21. The method of claim 1, wherein the user contact device is a handheld wireless device, a wireless phone, a land phone, an e-mail address, a fax machine, a pager, a digital display, a LED, a webpage, a TTY/TDD device, an instant messaging device, or combinations thereof.

22. The method of claim 1, further comprising creating real time customized or predefined messages for transmission by the administrator.

23. The method of claim 1, further comprising using a text to sound file converter with the administrative interface to transmit spoken words from the administrator or an agent authorized by the administrator.

24. The method of claim 1, further comprising using a language converter to translate the message to the user contact device in a user selected language.

25. The method of claim 1, further comprising using the administrator interface to form new groups of users using user contact data and instruction from the administrator.

26. The method of claim 1, wherein the message comprises activation of an audio alarm, a visual alarm, or combinations thereof.

27. The method of claim 1, further comprising the step of removing duplicate user contact devices from the user contact data by the processor prior to transmitting the at least one message.

28. The method of claim 1, further comprising using a designated ring tone for each at least one message.

29. The method of claim 1, further comprising using a training mode with the administrator interface enabling administrators to train on digital notification and response without transmitting messages.

30. The method of claim 1, further comprising the step of re-sorting the user contact devices based on administrator selected user contact data and transmitting a message to the re-sorted user contact devices.

31. The method of claim 1, further comprising the step of transmitting a survey to the user contact device requesting additional information from users.

32. The method of claim 31, further comprising the step of receiving a response to the survey and storing the response in the dynamic information database.

33. The method of claim 1, further comprising the step of enabling at least one of the users to transmit a request for message retransmission based on a message time stamp, through one of the industry standard gateways to the dynamic information database, activating instructions in the dynamic information database to instruct the processor to instantly re-transmit any message sent to the user based on the message time stamp.

34. The method of claim 1, further comprising the step of using computer instructions to instruct a processor controlling the administrator interface to only transmit the at least one message within a predefined time interval.

35. The method of claim 34, further comprising using a manual override by the administrator to suppress the processor from complying with the computer instructions to transmit the at least one message within the predefined time interval.

36. The method of claim 1, further comprising receiving a replay response from a user contact device requesting the administrator interface to retransmit the at least one message.

37. The method of claim 1, further comprising retransmitting the message from the administrator interface to the user contact device.