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The invention provides a method and apparatus for the prevention of fraudulent toll calls by a user connected to a key telephone system. On recognition of a user request for use of a telephone line to make a call to a destination outside the key system, the forward speech path to the seized telephone line is muted. The string of digits dialed by the user are monitored and evaluated for correspondence to restrictions associated with the user terminal. If restrictions are failed, the call is terminated; otherwise, the forward speech path is unmuted and the call is allowed to proceed in the conventional manner. The invention may also provide an interdigital timer which is set upon reception of each dialed digit whereby if the timer is allowed to reset while the dialed digit string is being monitored, the call is terminated.

Inventors: Ken Yat-Wan Chan, Christoph U. Koch, Shirley-Ann Ivan-Milaknis
Original Assignee: Nortel Networks Corporation
Primary Examiner: Duc Nguyen
Current U.S. Classification: 379/145; 379/156; 379/157; 379/193
International Classification: H04M 1700

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Citations

Cited PatentFiling dateIssue dateOriginal AssigneeTitle
US4001513Jul 31, 1975Jan 4, 1977Northern Electric Company LimitedMethod and apparatus for the detection of fraudulent toll telephone calls
US4578540Dec 20, 1982Mar 25, 1986AT&T Bell LaboratoriesTelecommunications systems
US4811378Jul 8, 1988Mar 7, 1989American Telephone and Telegraph Company, AT&T Bell LaboratoriesToll fraud control
US4873682Nov 30, 1987Oct 10, 1989Northern Telecom LimitedDigital key telephone system
US4885767Sep 29, 1988Dec 5, 1989Blue-box fraud prevention
US5027345Dec 29, 1988Jun 25, 1991Northern Telecom LimitedDigital key telephone system
US5392335Jan 13, 1994Feb 21, 1995AT&T Corp.Arrangement for preventing perpetration of toll fraud through an adjunct processor
US5602906Apr 30, 1993Feb 11, 1997Sprint Communications Company L.P.Toll fraud detection system
US5694461May 6, 1996Dec 2, 1997SamSung Electronics Co., Ltd.Method for controlling long distance calling using a multi-frequency receiver

Referenced by

Citing PatentFiling dateIssue dateOriginal AssigneeTitle
US7031997May 2, 2001Apr 18, 2006Hitachi, Ltd.Method and apparatus for connecting terminals in a remote consulting system
US7043001Oct 16, 2003May 9, 2006TekelecMethods and systems for detecting and mitigating call routing arbitrage in a telecommunications network
US7197560Mar 20, 2002Mar 27, 2007MCI, LLCCommunications system with fraud monitoring
US7403922Nov 2, 2000Jul 22, 2008Cybersource CorporationMethod and apparatus for evaluating fraud risk in an electronic commerce transaction

Claims

1. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system, the system comprising a central switching unit having call processing elements, a first plurality of ports each of which is available for connection to a respective telephone line of a telephone switching facility, a second plurality of ports, each of which is available for connection of a user terminal thereto, each user terminal including an interface device for exchanging signals with the port in an operating signal format of the port, the central switching unit of the system comprising a messaging system for exchanging messages internally and externally with user terminals and telephone lines of the switching facility, a restriction server for parsing received digits dialed by a terminal user and comparing a received string of digits with pre-programmed restriction filters stored therein, the call processing elements comprising a network manager responsive to messages on a messaging bus for generating control messages and commands for setting-up and terminating calls, and a fraud monitor for controlling the fraud prevention process, the method comprising the steps of:

recognizing, from a user terminal, a message requesting the use of a telephone line to a switching facility;
determining the existence of at least one restriction filter associated with the user terminal that originated the use request of the telephone line;
if no restriction filter is associated with the requesting user terminal, processing the use request in the conventional manner;
if at least one restriction filter is associated with the user terminal that originated the use request, generating a message for activating a fraud prevention process comprising the further steps of:
at the central switching unit of the key system, allocating a speech path between the telephone line and a link to the user terminal requesting use of the telephone line and muting the forward speech path between the requesting user terminal and the telephone switching facility whereby the user is able to receive information from the switching facility but cannot transmit any information thereto;
monitoring a string of digits dialed by the user and evaluating whether or not the dialed digits meet the constraints of the restriction filters associated with the terminal; and
if the constraints are met, allowing the call to proceed in the conventional manner and if the constraints are not met, terminating the call.

2. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 1 and comprising the further step of:

on reception of a first dialed digit and of each subsequent digit, setting an interdigital timer having a predetermined duration and if the timer is allowed to reset while the dialed digit string is being monitored, terminating the call which includes the steps of:
generating a message indicating that the call process is to be terminated; generating a message to cause the forward speech path to be unmuted; and
resetting the interdigital timer.

3. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 2 wherein the speech path is allocated by loading a pair of corresponding registers in a switching mechanism, each register identifying one of, the link to the user terminal and the other, the telephone line to the switching facility, the muting step comprising the loading of the register identifying the link to the user terminal with information identifying the source of a silence tone.

4. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 3 wherein the unmuting step comprises the removing in the register of the information identifying the source of a silence tone.

5. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 3 wherein the network manager comprises a mute-record register for maintaining a record of muting activity by the clients of a call, the method comprising the further step of unmuting a speech path of a call if and only if there is only one bit in the mute-record register that is turned on and the bit corresponds to the task which is requesting the unmuting of the speech path.

6. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system, the system comprising a central switching unit having call processing elements, a first plurality of ports each of which is available for connection to a respective telephone line of a telephone switching facility, a second plurality of ports, each of which is available for connection of a user terminal thereto, each user terminal including an interface device for exchanging signals with the port in an operating signal format of the port, the central switching unit of the system comprising a messaging system for exchanging messages internally and externally with user terminals and telephone lines of the switching facility, a restriction server for parsing received digits dialed by a terminal user and comparing a received string of digits with pre-programmed restriction filters stored therein, the call processing elements comprising a network manager responsive to messages on a messaging bus for generating control messages and commands for setting-up and terminating calls, and a fraud monitor for controlling the fraud prevention process, the method comprising the steps of:

recognizing, from a user terminal, a message requesting the use of a telephone line to a switching facility;
at the central switching unit of the key system, allocating a speech path between the telephone line and a link to the user terminal requesting use of the telephone line;
muting the forward speech path between the requesting user terminal and the telephone switching facility whereby the user is able to receive information from the switching facility but cannot transmit any information thereto; and
on seizure of the telephone line and on reception of each dialed digit, setting an interdigital timer having a predetermined duration and if the timer is allowed to reset before an expected plurality of dialed digits is received, terminating the call.

7. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 6 wherein the terminating step includes the steps of:

generating a message indicating that the call process is to be terminated;
generating a message to cause the forward speech path to be unmuted; and
resetting the interdigital timer.

8. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 7 wherein the speech path is allocated by loading a pair of corresponding registers in a switching mechanism, each register identifying one of, the link to the user terminal and the other, the telephone line to the switching facility, the muting step comprising the loading of the register identifying the link to the user terminal with information identifying the source of a silence tone.

9. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 8 wherein the unmuting step comprises the removing in the register of the information identifying the source of a silence tone.

10. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 9 wherein the network manager comprises a mute-record register for maintaining a record of muting activity by the clients of a call, the method comprising the further step of unmuting a speech path of a call if and only if there is only one bit in the mute-record register that is turned on and the bit corresponds to the task which is requesting the unmuting of the speech path.

11. A method of preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 6 and comprising the further steps of:

following the recognition from a user terminal of a message requesting the use of a telephone line to a switching facility, determining the existence of at least one restriction filter associated with the user terminal that originated the use request of the telephone line;
if at least one restriction filter is associated with the use request, monitoring a string of digits dialed by the user and evaluating whether or not the dialed digits meet the constraints of the restriction filters associated with the terminal; and
if the constraints are met, allowing the call to proceed in the conventional manner and if the constraints are not met, terminating the call.

12. Apparatus for preventing fraudulent toll calls by a key set user connected to a key telephone system, the system comprising a central switching unit having call processing elements, a first plurality of ports each of which is available for connection to a respective telephone line of a telephone switching facility, a second plurality of ports, each of which is available for connection of a user terminal thereto, each user terminal including an interface device for exchanging signals with the port in an operating signal format of the port, the central switching unit of the system comprising a messaging system for exchanging messages internally and externally with user terminals and telephone lines of the switching facility, a restriction server for parsing received digits dialed by a terminal user and comparing a received string of digits with pre-programmed restriction filters stored therein, the call processing elements comprising a network manager responsive to messages on a messaging bus for generating control messages and commands for setting-up and terminating calls, and a fraud monitor for controlling the fraud prevention process, means for recognizing a message from a user terminal requesting the use of a telephone line to a switching facility, means for determining the existence of at least one restriction filter associated with the user terminal that originated the use request of the telephone line, means for allocating a speech path between the telephone line and a link to the user terminal requesting use of the telephone line, means responsive to the determining means for muting the forward speech path between the requesting user terminal and the telephone switching facility if at least one restriction filter was determined to exist, the restriction server including means for monitoring a string of dialed digits and evaluating whether or not the dialed digits meet the constraints of the restriction filters associated with the use request, and means responsive to the monitoring and evaluating means for generating a first message allowing the call to proceed in the conventional manner if the constraints are met and a second message for terminating the call if the constraints are not met.

13. Apparatus for preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 12 wherein the network manager further comprises a mute-record register for maintaining a record of muting activity by the clients of a call.

14. Apparatus for preventing fraudulent toll calls by a key set user connected to a key telephone system, the system comprising a central switching unit having call processing elements, a first plurality of ports each of which is available for connection to a respective telephone line of a telephone switching facility, a second plurality of ports, each of which is available for connection of a user terminal thereto, each user terminal including an interface device for exchanging signals with the port in an operating signal format of the port, the central switching unit of the system comprising a messaging system for exchanging messages internally and externally with user terminals and telephone lines of the switching facility, a restriction server for parsing received digits dialed by a terminal user and comparing a received string of digits with pre-programmed restriction filters stored therein, the call processing elements comprising a network manager responsive to messages on a messaging bus for generating control messages and commands for setting-up and terminating calls, and a fraud monitor for controlling the fraud prevention process, means for recognizing from a user terminal a message requesting the use of a telephone line to a switching facility, the central switching unit of the key system comprising means for allocating a speech path between the telephone line and a link to the user terminal requesting use of the telephone line, the network manager including means for muting the forward speech path between the requesting user terminal and the telephone switching facility whereby the user is able to receive information from the switching facility but cannot transmit any information thereto, an interdigital timer having a predetermined duration, and means responsive to the seizure of the telephone line and to each dialed digit for again setting the timer whereby if the timer is allowed to become reset while dialed digits are still being monitored, the call is terminated.

15. Apparatus for preventing fraudulent toll calls by a key set user connected to a key telephone system as defined in claim 14 wherein the network manager further comprises a mute-record register for maintaining a record of muting activity by the clients of a call.

Drawings