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A digital notification and response system utilizes an administrator interface to transmit a message from an administrator to a user contact device. The system comprises a dynamic information database that includes user contact data, priority information, and response data. The administrator initiates distribution of the message based upon grouping information, priority information, and the priority order. The message is transmitted through at least two industry standard gateways simultaneously to groups of user contact devices based upon priority information. Once the message is received by the user contact device, the user contact device transmits a response through the industry standard gateways back to the dynamic information database.

InventorsRyan Scott Rodkey, David Lynn Hickey, Darren Lynn Ross
Original AssigneeTech Radium, Inc.
Primary Examiner: Gerald Gautheir
Attorneys: Buskop Law Group, P.C., Wendy K. Buskop
Current U.S. Classification379/88.12; 455/412.2

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Citations

Cited PatentFiling dateIssue dateOriginal AssigneeTitle
US6463462Feb 2, 1999Oct 8, 2002Dialogic Communications CorporationAutomated system and method for delivery of messages and processing of message responses
US6496568Apr 12, 1999Dec 17, 2002Avaya Technology Corp.Method and apparatus for providing automated notification to a customer of a real-time notification system
US6697477Feb 11, 2003Feb 24, 2004SBC Technology Resources, Inc.Advanced intelligent signal telephone number routing
US6871214Dec 29, 2000Mar 22, 2005Nortel Networks LimitedGenerating and providing alert messages in a communications network
US6912691Jun 30, 2000Jun 28, 2005Cisco Technology, Inc.Delivering voice portal services using an XML voice-enabled web server
US6931415Sep 5, 2001Aug 16, 2005Seiko Epson CorporationText information browsing aid apparatus, digital content creation system, digital content distribution system, and storage medium
US20020032020May 12, 2001Local and remote email alert apparatus and methods

Referenced by

Citing PatentFiling dateIssue dateOriginal AssigneeTitle
US7624171Dec 19, 2007Nov 24, 2009Techradium, Inc.Method for digitally notifying customers of a utility
US7685245Dec 19, 2007Mar 23, 2010Techradium, Inc.Digital notification and response system
US7724130Jan 23, 2007May 25, 2010AD GroupSystems and methods for distributing emergency messages
US7756143Jan 6, 2006Jul 13, 2010Bank of America CorporationPushing documents to wireless data devices
US7773729Sep 18, 2006Aug 10, 2010Techradium, Inc.Digital notification and response system with real time translation and advertising features
US8126424Apr 18, 2008Feb 28, 2012Rave Wireless, Inc.Personalized message escrow with graphical route representation
US8131678Nov 30, 2009Mar 6, 2012GroupCast, LLCBroadcast messaging system, apparatus and method for maintaining call list currency
US8165274Dec 19, 2007Apr 24, 2012System for digitally notifying customers of a utility
US8165562Apr 18, 2008Apr 24, 2012Rave Wireless, Inc.Personalized message escrow
US8166126Sep 18, 2007Apr 24, 2012Cassidian Communications, Inc.System and method for distributing notifications to a group of recipients
US8175105May 5, 2010May 8, 2012Bank of America CorporationPushing documents to wireless data devices
US8243892Nov 30, 2009Aug 14, 2012GroupCast, LLCSystem, apparatus and method for managing switch capacity in broadcast messaging

Claims

1. A digital notification and response system, comprising:

a. an administrator interface for preparing and transmitting a message from an administrator to at least one user contact device;

b. a dynamic information database for storing the message, wherein the dynamic information database comprises;
i. user contact data comprising:
1. user contact device information; and
2. user selected priority information that indicates a contact order for the user contact device;
ii. user selected grouping information comprising:
1. at least one group associated with each user contact device; and
2. a priority order for contacting each user contact device within the group;
iii. response data comprising:
1. user response information that indicates individual user contact devices have received the message; and
2. response information that indicates when insufficient user contact device information exists to contact the user contact devices;
wherein the administrator initiates distribution of the message using the grouping information, priority information, and the priority order, and wherein the message is transmitted through at least two industry standard gateways simultaneously, wherein the two industry standard gateways are selected from the group consisting of: a SMTP gateway a SIP, an H.323, an ISDN gateway, a PSTN gateway, a softswitch, and combinations thereof, wherein the message is received by the at least one user contact device, and the at least one user contact device transmits a response through the industry standard gateways to the dynamic information database.

2. The system of claim 1, wherein the user contact data further comprises a user selected language for translating the message to be transmitted.

3. The system of claim 2, further comprising a language converter for translating the message to be transmitted into the user selected language.

4. The system of claim 1, further comprising a text-to-sound file converter for translating the message from text to a sound file.

5. The system of claim 1, further comprising reporting information for generating custom designed reports created by the administrator, the user, the at least one group, or combinations thereof, standard reports generated from the dynamic information database, or combinations thereof.

6. The system of claim 5, wherein the reporting information comprises a date the message was sent, a time the message was sent, a date the message was received, a time the message was received, content of the message, a recipient of the message, recipient information for the message, and combinations thereof.

7. The system of claim 1, wherein the administrator interface is a local area network web interface, a wide area network web interface, virtual private network interface, asynchronous transfer mode interface, synchronous optical network interface a call center interface, a voice mail, or combinations thereof.

8. The system of claim 1, wherein the administrator is a person, a computer, another digital notification and response system, an analog emergency notification system, and combinations thereof.

9. The system of claim 1, wherein the message comprises a designation selected from the group consisting of low priority, general priority, significant priority, high priority, and severe priority.

10. The system of claim 9, wherein the designation comprises a color associated with each different priority.

11. The system of claim 1, wherein the message is a prewritten message stored in the dynamic information database for subsequent use by the administrator.

12. The system of claim 1, wherein the dynamic information database is an SQL™ database, MySQL™ database, other industry standard databases, an Oracle™ database, or combinations thereof.

13. The system of claim 1, wherein the grouping information is a predefined group identified in the dynamic information database, wherein the predefined group is identified by the administrator prior to transmitting the message.

14. The system of claim 1, wherein the user contact data is a member selected from the group consisting of an user name, an user address, an user phone number, an user device address, a social security number, an account code, and combinations thereof.

15. The system of claim 1, wherein the at least one group is: a police department, a commercial property manager, a company, a parent of a child, a fire department, a school system, an adult, a security company, or combinations thereof.

16. The system of claim 1, wherein the priority order is selected by a user.

17. The system of claim 16, wherein the priority order directs transmission of the message first to all user contact devices indicated as a first contact by the user, then second to all user contact devices indicated as a second contact by the user, then continues contacting user contact devices based on the priority order until all user contact devices are contacted.

18. The system of claim 1, wherein the user contact device is a handheld wireless device, a wireless phone, a land phone, an email address, a fax machine, a pager, a digital display, an LED display, or combinations thereof.

19. The system of claim 1, wherein the user contact device comprises an unique address.