Systems and methods for creating new communications services are disclosed. One embodiment of the invention is a method for developing an application strategy, which can be used to develop a new communications service of the invention. The method includes the steps of analyzing limitations of an existing communications network, interpreting market forces associated with the communications network, understanding customer needs in using the communications network, and defining an application strategy to meet the customer needs. The method includes an analysis of interactions among communications networks, communications applications, and communications devices. Preferably, two or more communications networks are included to provide the communications service. The communication service can be one of a SMART Search Service, a SMART Share Service, a SMART Store Service, a SMART Wait Service, a SMART Filter Service, a SMART Communications Service, a SMART Wireless LAN Service, a SMART... |
Citations|
| US5640505 | Sep 6, 1995 | Jun 17, 1997 | British Telecommunications public limited company | Operational support structure for a telecommunications network | | US6917816 | Sep 7, 2001 | Jul 12, 2005 | Lucent Technologies Inc. | Method and apparatus for analyzing and designing various network configuration scenarios | | US6996387 | May 2, 2001 | Feb 7, 2006 | MTEL Limited | Global data network using existing wireless infrastructures | | US7106850 | Jan 8, 2001 | Sep 12, 2006 | Aastra Intecom Inc. | Customer communication service system | | US7149698 | Sep 12, 2003 | Dec 12, 2006 | Accenture, LLP | Business alliance identification in a web architecture Framework | | US7162427 | Aug 20, 1999 | Jan 9, 2007 | Electronic Data Systems Corporation | Structure and method of modeling integrated business and information technology frameworks and architecture in support of a business | | US20020052754 | Jun 29, 2001 | | | Convergent communications platform and method for mobile and electronic commerce in a heterogeneous network environment | | US20020107947 | Dec 8, 2000 | | Zephyr Media, Inc. | System and method for integration of a universally publicly accessible global network | | US20030078962 | Oct 19, 2001 | | | Integrated communications system | | US20030172145 | Feb 27, 2003 | | | System and method for designing, developing and implementing internet service provider architectures | | US20070265907 | Jul 13, 2007 | | | Method and system for providing a financial analysis of an enhanced wireless communications service |
Referenced by|
| US8068595 | Oct 31, 2007 | Nov 29, 2011 | Intellisist, Inc. | System and method for providing a multi-modal communications infrastructure for automated call center operation | | US8116445 | Apr 3, 2007 | Feb 14, 2012 | Intellisist, Inc. | System and method for monitoring an interaction between a caller and an automated voice response system | | US8170197 | Mar 17, 2005 | May 1, 2012 | Intellisist, Inc. | System and method for providing automated call center post-call processing |
Claims1. A method for creating new communications services comprising: - analyzing mobility, speed and bandwidth interactions among two or more disparate communication networks;
- analyzing a plurality of communication applications, each communication application being analyzed to assess its capability to build scalable core engines, its capability to support multiple user applications across a plurality of industries and its capability to be executed on a plurality of communication device models;
- analyzing the plurality of communication device models from one or more preferred suppliers, each preferred supplier possessing a market share greater than 10% and a possessing a demonstrated ability to predict mass market adoption probabilities;
- surveying customer desires associated with a search function for content accessible over the two or more disparate communication networks;
- surveying customer desires associated with a share function for sharing the content with another user over the two or more disparate communication networks;
- surveying customer desires associated with a store function for storing the content in a location on the two or more disparate communication networks and which is accessible by the customer and at least a second user at a later time; and
- creating a communications service based on results of the analyzing and surveying by:
- identifying the interaction impact on the search, store and share functions resulting from combinations of the two or more disparate communication networks and each of the plurality of communication device models,
- identifying the interaction impact on the search, store and share functions resulting from combinations of each of the plurality of communication device models and each of the plurality of communication applications,
- identifying the interaction impact on the search, store and share functions from combinations of each of the plurality of communication applications and each of the two or more disparate communication networks, and
- integrating the two or more disparate networks to provide at least the search, store and share functions to a selection of the plurality of communication devices models from the preferred suppliers via a selection of the plurality of communication applications,
- wherein the communications service is one of a SMART Search Service, a SMART Share Service, a SMART Store Service, a SMART Wait Service, a SMART Filter Service, a SMART Communications Service, a SMART Wireless LAN Service, a SMART Access Service, and a SMART Gateway Service.
2. The method of claim 1, wherein the two or more disparate communication networks include at least one of a wireless and a wireline network. 3. The method of claim 1, wherein the plurality of communication device models includes at least one of a computer and a wireless communication device. 4. The method of claim 1, wherein the communications service includes at least two communications networks. |
