A solution provided here comprises receiving requests for a service from a plurality of customers, responding to the requests for a service, utilizing a shared infrastructure, and configuring the shared infrastructure, based on stored customer information. Another example of such a solution comprises: ...http://www.google.com/patents/US8156226?utm_source=gb-gplus-sharePatent US8156226 - Ordering provisioning request execution based on service level agreement and customer entitlement
