The “Multiple Problem Ticket Creation Tool” (MPTCT) creates problem tickets on a network connected by an enterprise services bus having servers on the network with different problem ticketing systems. The MPTCT receives an original problem ticket, converts the original problem ticket to an XML or...http://www.google.com/patents/US7493518?utm_source=gb-gplus-sharePatent US7493518 - System and method of managing events on multiple problem ticketing system
