Systems and methods for automatically assigning a customer call to one of a plurality of agents in customer contact center. The method includes receiving a customer call for assistance, the customer call comprising one or more customer parameters. Next, the calling customer is matched with one of the...http://www.google.com/patents/US20060062374?utm_source=gb-gplus-sharePatent US20060062374 - Method and system for automatically assigning a customer call to an agent
