A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to...http://www.google.com/patents/US6798877?utm_source=gb-gplus-sharePatent US6798877 - Enhanced end user automatic call distributor control
