A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations...http://www.google.com/patents/US20060098583?utm_source=gb-gplus-sharePatent US20060098583 - Integrated customer web station for web based call management
