US 20060089837A1
(i9) United States
(12) Patent Application Publication (i0) Pub. No.: US 2006/0089837 Al
Adar et al. (43) Pub. Date: Apr. 27,2006
(54) APPARATUS, SYSTEM AND METHOD FOR DISPUTE RESOLUTION, REGULATION COMPLIANCE AND QUALITY MANAGEMENT IN FINANCIAL INSTITUTIONS
(76) Inventors: Roy Adar, Kiryat Ono (IL); Shai
Shermister, Ra'anana (IL); Motti
Nisani, Sedi Hemed (IL)
Correspondence Address:
CROWELL & MORING LLP
INTELLECTUAL PROPERTY GROUP
P.O. BOX 14300
WASHINGTON, DC 20044-4300 (US)
(21) Appl. No.: 10/509,373
(22) PCT Filed: Apr. 9, 2003
(86) PCT No.: PCT/IL03/00300
Publication Classification
(51) Int. CI.
G06Q 99/00 (2006.01)
GOSB 19/418 (2006.01)
(52) U.S. CI 705/1; 705/8; 705/9
(57) ABSTRACT
An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.
