Intelligent handling of message refusal

United States Patent

Seligmann

(io) Patent No.: (45) Date of Patent:

US 7,924,998 B2 Apr. 12, 2011

INTELLIGENT HANDLING OF MESSAGE
REFUSAL

Inventor: Doree Duncan Seligmann, New York,
NY (US)

Assignee: Avaya Inc., Basking Ridge, NJ (US)

Notice: Subject to any disclaimer, the term of this patent is extended or adjusted under 35 U.S.C. 154(b) by 0 days.

Appl.No.: 12/695,367

Filed: Jan. 28, 2010

Prior Publication Data

US 2010/0130175 Al May 27, 2010

Related U.S. Application Data

Continuation of application No. 10/262,798, filed on Oct. 2, 2002, now Pat. No. 7,706,516.

Provisional application No. 60/380,140, filed on May 6, 2002.

Int. CI.

H04M3/42 (2006.01)

U.S. CI 379/215.01; 379/93.35; 379/88.13

Field of Classification Search 379/201.07,

379/207.08, 209.01, 210.01, 211.01, 88.12, 379/84, 70, 88.13, 215.01, 93.35 See application file for complete search history.

References Cited

An apparatus for intelligently responding when a user refuses an incoming message at a telecommunications terminal is disclosed. In the illustrative embodiments, the apparatus comprises a processor that prompts the user to optionally specify (i) one or more acceptable alternative message delivery mechanisms (e.g., email, text chat, etc.), and/or (ii) one or more alternative devices (e.g., pager, PDA, etc.) when a user refuses an incoming message. For example, a user in a noisy environment who refuses a voice telephone call might specify the following as alternative delivery mechanisms and devices: short message service (SMS) on the user's pager, text chat on the same device as the first message, and email on the user's personal digital assistant (PDA).

20 Claims, 13 Drawing Sheets

DOCUMENTS

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