Receiving and reporting page-specific user feedback concerning one or more ...

(54) RECEIVING AND REPORTING

PAGE-SPECIFIC USER FEEDBACK
CONCERNING ONE OR MORE
PARTICULAR WEB PAGES OF A WEBSITE

(75) Inventors: Rand B. Nickerson, Highland Park, IL
(US); Mark A. Treschl, Highland Park,
IL (US); Jay S. Rudman, Chicago, IL
(US); Mark D. Krebs, Wilmette, IL
(US)

(73) Assignee: OpinionLab, Inc., Highland Park, IL (US)

( * ) Notice: Subject to any disclaimer, the term of this patent is extended or adjusted under 35 U.S.C. 154(b) by 834 days.

(21) Appl. No.: 10/210,256

(22) Filed: Jul. 31, 2002

(51) Int. CI.

G06F 3/048 (2006.01)

(52) U.S. CI 715/808; 715/700; 715/744;

705/5; 705/10; 709/223

(58) Field of Classification Search 345/700,

345/744, 747; 707/10; 705/5, 10; 709/223;

715/700, 744, 747, 808 See application file for complete search history.

(56) References Cited

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In one embodiment, a method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. The method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner.

41 Claims, 11 Drawing Sheets

Page 2

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