A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user,...http://www.google.com/patents/US7453994?utm_source=gb-gplus-sharePatent US7453994 - Sequential presentation of long instructions in an interactive voice response system
Sequential presentation of long instructions in an interactive voice ...
