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Adorama Camera

4.4

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 90%
accurate & undamaged orders
less than 10 days
returns processing
30 day
return policy for most items
good
ease of returns
Customer Service
6-12 hours
e-mail support response time
okay
e-mail support quality
1.5 to 2 minutes
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
5,623 reviews in the past 12 months

Highlighted reviews

1,000+ reviews from ResellerRatings.com by Answers

  1. The TV came well packed. Only thing is they should have notified me before shipping to ensure I was home. A $800 TV was sitting on the driveway. Top of the box opened by UPS to stick the shipping form in. Luckily I live in a good neighborhood or the TV would have been stolen!
    Written by ministertan on December 9, 2014
  2. Just received my new lens, can't wait to use it. Delivery was fast and effecieint and the ordering process a breeze!
    Written by katie-71843 on December 9, 2014
  3. My orders have been processed and shipped out quickly. Adorama has been great. UPS on the other hand doesn't understand what 3 business day shipping is. Item left on dock 4 days ago 7th business day since my order left Adorama. Another 3 day item is sitting 2 towns over because the haven't unloaded the truck since monday so far 6 business days since shipped.
    Written by B_a_jenkins on December 10, 2014
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1,000+ reviews from Shopper Approved

  1. First rate!
    Written on December 11, 2014
  2. I had a GREAT assistant Breton!!! :)
    Written by Michelle on December 11, 2014
  3. ,
    Written on December 8, 2014
See more reviews from Shopper Approved »

1,000+ reviews from Bizrate

  1. Tops in the business - start all your searches here, and then shop around - you will be back here and happy.
    Written by Slide on December 14, 2014
  2. Great store!
    Written on November 28, 2014
  3. Free shipping was on all items I'd selected I thought but was still chaged a $31 shipping fee
    Written on November 24, 2014
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600+ reviews from PriceGrabber

  1. I bought a canon 70d and a lens. I found the on-line shopping on Adorama.com is very easy-going and the service is excellent.
    Written by mikejianfeng on December 8, 2014
  2. Adorama always has what I need, when I need it and items usually arrive before scheduled date.
    Written by squadbcfd on November 28, 2014
  3. very good
    Written by mahesh_yeole11 on December 2, 2014
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10+ reviews from TRUSTPILOT

  1. I received a defective product and, without any hassle at all, I was able to reach Helen and the problem was fixed immediately. She, let me say this again, immediately referred me to Leah, and without even having to do anything I had a replacement in the mail. I only had to send ONE email to Helen, and the problem was fixed by Leah. This was such an amazing experience. Adorama has always done right for me.
    Written by Uno Schoch on July 20, 2014
  2. The Short: Basically i bought a bundle with a laptop and tablet, they literally came in the same box. I called customer service to purchase the warranty on them and the guy reassured me that the single warranty would cover both items. I called the warranty company a year later (to fix my tablet) and of course it's not. And they charged me the warranty price on the full purchase rather than only the portion which is the laptop. Their excuse was that the tablet was FREE. The Long: I purchased an Asus laptop and Nexus tablet bundle last year for $1,799.99 through the seller on Amazon , the only warranty available was through a 3rd party company, MACK. Both items were suppose to be covered by the warranty because #1 I was charged the warranty price on the full bundle cost. #2 On the Amazon and Adorama site there was NO option to purchase two warranties for each item. #3 I purchased directly through their sales person [name] who reassured that the single warranty would cover both items ...
    Written by Elaine Chan on August 9, 2014
  3. I really wanted to like Adorama, but I can't recommend them at all. I have had issues with both of my previous orders through Adorama and the attitude of the owner, [name], along with the rest of the customer service staff, has been very impersonal and frustrating. My most recent attempt to do business with them revolved around a large camera bundle purchase, where I dropped more than $1200 in a single order. Two days later, they cancelled my entire order out from under me, saying that one of the items in the bundle was not included and that its inclusion was “typo”, even though it was clearly listed in 3 separate places: the title, the description and under the "what's included" breakdown on the product page. I expressed to the owner, [name], that I was still interested in purchasing the items that SHOULD have been included in the bundle. We had several emails back and forth and I even provided links to competitors’ identical items at HER request, but in the end, she refused to offer ...
    Written by Masta' C on August 18, 2014
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